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TLC Cleaning Service Inc

House Cleaning, Home and Garage Organization, Floor Cleaning and Waxing,

About us

Additional contact name - Lorraine Martire. Award winning.

Business highlights

36 years of trusted experience

Services we offer

House & office cleaning, post construction or remodeling clean-up and pre/post home sales cleaning, home & business organization. Lorraine Martire is a member of the National Association of Professional Organizers. In addition to general organizing, one of her specializations is helping individuals and families deal with hoarding issues.

Amenities

Free Estimates
Yes


Accepted payment methods

Check

Reviews

4.8122 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
8%
3
2%
2
1%
1
1%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 51-75 of 122 reviews

Virginia B.
09/2012
5.0
house cleaning
  + -1 more
They were very professional and the price was reasonable and they did a very good job. I would use them again.
Description of Work: They cleaned my house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Ann P.
09/2012
5.0
house cleaning
  + -1 more
Overall it was a good experience. I just tried her the one time. She came out and I liked her presentation and would recommend her. She came out with three people.
Description of Work: I used a cleaning service called TLC Cleaning Service a couple of weeks ago. She did a little bit of housecleaning for me.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Barbara G.
09/2012
5.0
house cleaning
  + -1 more
The team showed up on time and moved through my house cleaning where the house had not really been cleaned before. Lorraine gave me an approximate time and cost and she was right on the money. I have had the time back and will continue to use them.
Description of Work: A very thorough cleaning was given my home in approximately 5 hours. There was much attention to detail as my previous housekeeper was not as efficient as TLC s team was. I have used them again and will be using them going forward. I have no hesitation in recommending their service to any one who asks me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$420

Heather M.
07/2012
4.0
house cleaning
  + -1 more
Very thorough but very expensive as well
Description of Work: Construction clean up

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$250

Response from TLC Cleaning Service Inc
We are very pleased to see that this member found our work to be very thorough. We were surprised to see that she felt the price of $250 was too high for a post construction clean up. Especially since we do not proceed unless a price has been agreed upon. We also would have hoped that she would have checked with other companies before hiring us. If so, she would have found that all, if not most of our competitors are charging a much higher fee for this type of specialized work. We are also curious as to why it has taken her three years to post a report. It is very unusual.

Martha S.
07/2012
5.0
house cleaning
  + -1 more
We hired TLC expecting the house to be empty. On the morning they showed up the remains of an estate sale were everywhere. Husband reports it looked like a bomb had gone off. The team of cleaners worked around this, under and over, and even helped with the bagging for removal. When help arrived to take the last furniture and stuff away, the place looked as hoped...spotless and sparkling. The business is professional, competent, and sympathetic--perfect.
Description of Work: thorough house cleaning after move-out preparing for new owners.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Barbara A.
06/2012
5.0
house cleaning
  + -1 more
I needed a cleaning service after a family emergency. When I called, they were so responsive and got back to me quickly. She had to rearrange their schedule to accommodate me. The cleaning team arrived on time, worked professionally and thoroughly, and did a wonderful job. The price was reasonable. I really appreciated not only the excellent work that was done, but also their kindness and consideration. I would definitely use them again.
Description of Work: They performed a full house cleaning for a 3 bedroom private home.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Lewis K.
05/2012
5.0
house cleaning
  + -1 more
There is little more to add. TLC did an outstanding job, and did it smoothly, efficiently and with no problems.
Description of Work: This was a total apartment cieaning, including removal of a great deal of clutter. Lorraine and her crew were outstanding. They did an extensive amount of work over a relatively short time period. They were punctual and efficient. They cleaned up completely every day they were working in the apartment. Lorraine was excellent in interacting with the building staff and making sure everything was done as promised. Although the total cost added up to a significant amount, they were worth every dollar. I would use TLC again in a heartbeat.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Carrie M.
05/2012
5.0
house cleaning
  + -1 more
They are extraordinary and totally honest. They are excellent. They are very very careful and are really meticulous about the work that they do. They are extremely professional, and they have a key to my house. They just did a post construction cleaning for me, which was meticulous. The biggest thing about them is that they are reliable and honest. I don’t worry about who is coming into my house. If anything weird happens, they let me know. They don’t hide stuff, and they don’t say they don’t know what happened. If there is a problem with the vacuum cleaner, they tell me. They don’t look surprised. Basically, they take responsibility for their work. They are bonded and insured. They are really very client centered. Their price is reasonable considering the work they are doing. Over the years, I have recommended them to many people.
Description of Work: TLC Cleaning Service Inc cleans my house every two weeks. They just did a post construction cleaning for me the last time. I have been using them for years.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Keith F.
03/2012
4.0
house cleaning
  + -1 more
They are good. They are reliable and do a good job. I will use them in the future.
Description of Work: I use TLC Cleaning Service Inc for general house cleaning. They come every other week.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from TLC Cleaning Service Inc
We appreciate the reports that we receive and use them as a means of evaluating our performance. And so after reviewing this report I called this client first to thank her for her report, and to ask her if there is anything we can do to improve our service since we were given an overall rating of "B". She indicated to me that she is very happy with our service and that there have been only two minor issues, of which we handled immediately. She said that when the Angie's List representative called she was very busy and felt rushed.

Joshua D.
03/2012
4.0
house cleaning
  + -1 more
TLC did a good job cleaning our home, but they were not very eco friendly. I provided the cleaning products they used, but they told me what to buy. So many cleaning companies use green products these days. I felt bad buying harsh chemicals for TLC to use in our home. They also used a lot of paper towels. (Perhaps other companies do too, but it was obvious that they were using a lot since I was the one buying them.) Their price was comparable to other quotes we got from local companies when we were looking for a cleaning service.
Description of Work: I used TLC Cleaning Service Inc to get our house cleaned.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Marjorie I.
02/2012
5.0
home & garage organization
  + -1 more
I wasn't bothered with all the details of the move and disposal of the items that no one in the family wanted. She promised to make sure these items found homes by donating them to a shelter. Her staff then cleaned and emptied my apartment so that it was ready to sell. This whole process could have been a very painful one for me and my daughter-in-laws but it went very smoothly. Thanks to Loraine and her staff, I couldn't have done it without her!
Description of Work: TLC Organization made my life much easier! I was scheduled to move out of my apartment after 30 + years there and not looking forward to cleaning it out and dismantling my life. I hired Lorainne and her staff to come in and handle the breakup of my home. There were beds, tv's, chairs, tables, couches and lots of other furniture that I didn't need in my new home. Many of the items were being sent to my son's in the various locations in the US, two locations here in Westchester, Maine and California. I had Lorainne and her staff organize the packing, shipping and delivery of all items, she also organized the moving of some very delicate and valuable furniture by having it crated up and sent via the moving vans to the locations they had been designated to go to.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

James M.
02/2012
5.0
house cleaning
  + -1 more
They did an excellent job. They were on time and finished within a few hours. They cleaned the hardwood floors better than we thought they could be cleaned since they had paint on them and did a great job on the bathrooms. Overall we were pretty happy.
Description of Work: TLC Cleaning Service did a deep cleaning post construction of our new house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

$175

Karen Z.
11/2011
5.0
house cleaning
  + -1 more
I like everything about the service and it is superb. They are on time. They are flexible. They do a fantastic job and I have told all my friends about them. I always tell the women when they are here that I love them and the way they clean. They do a very thorough and excellent job. The owner of the company is very accessible and very nice. I have nothing bad to say about them and they are just fantastic. I have also told all my friends about Angie's List because I would not have found them were it not for Angie's List. They are great.
Description of Work: I use TLC Cleaning Service for housecleaning. I use them every two weeks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Karen N.
11/2011
5.0
house cleaning
  + -1 more
I needed to find someone quick to clean a rental house for new tenants. The floors had just been sanded and stained, and there was a layer of dust everywhere. Cathy responded to my message quickly on a Friday, and was at my house early Monday morning, before I got there!She had 3 very professional employees and they did a great job. They cleaned inside of cabinets, the oven the fridge, closets, every nook and cranny was clean. Even the basement. I would definitely recommend Cathy.
Description of Work: I was looking for a cleaning service to clean an house approximately 1700 sq. The house was empty and just floors just done, and it needed to be move-in ready asap. Her crew cleaned and mopped all floors, vacuumed all carpets, cleaned closets, wiped down windows, cleaned bathrooms, inside of cabinets, stove, fridge, microwave and dusted.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

HARVEY W.
11/2011
5.0
house cleaning
  + -1 more
They arrived on time with 3 people and the owner. After looking through the house and me telling them what I wanted done, they immediately went to work. I was very satisfied with the work.
Description of Work: Did a complete deep cleaning of our residence.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Lauren N.
11/2011
5.0
house cleaning
  + -1 more
,The TLC staff are very professional and extremely thorough. Their cleaning staff knows what to do and how to do it. The cleaning ladies were dropped off at my house, ran the vacuum and changed and washed the sheets, picked up the mess in my son's bedroom, washed and waxed the bathrooms, kitchen and wood floors. It was so nice to come home and find the house clean and the dishwasher emptied. All the stuff I wanted them to do, they did! The house smelled so great and each one of my rooms were completely clean and all the dust was gone! The best part was how long it stayed clean!I would completely recommend them.If you try them you will never use another cleaning service again!
Description of Work: Cleaned the floors, the bathrooms, the bedrooms, dusted, ran the laundry and folded the clothing that was washed. they emptied the garbage's, emptied and cleaned the dishes in the dishwasher, cleaned the mirrors and the glass front door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

ELIZABETH T.
10/2011
4.0
house cleaning
  + -1 more
They did a really great job, however at the end of the cleaning the owner/manager told me that future cleanings would cost $180 every two weeks. My cleaning lady at the time did just about as good a job and only charged $120. I now have a new cleaning lady who does about 10% more -- really spectacular, for $90. So, while TLC was very good, and they charge what a lot of other cleaning services in Westchester charge, I just don't think the value is there, especially in this economy.
Description of Work: TLC sent 3 cleaners to clean my 3 bedroom house. They did a very thorough job and were very nice and professional. Dusting, mopping, cleaning the kitchen and baths, vacuuming -- the usual.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$150

Response from TLC Cleaning Service Inc
We are happy to hear that the member was happy with our services. However, her dissatisfaction with our pricing is unfortunate. In our opinion, it is unfair that the member is comparing our pricing with those of an individual cleaning woman. In most cases, they are not bonded or insured and do not have the operating costs associated with running a business. In addition, our pricing is not only competitive, but in many cases lower than other companies.

Joshua D.
10/2011
5.0
house cleaning
  + -1 more
We are pleased overall. The one thing that stand out compared to other services we’ve used is that we have to supply the products, but that isn’t a big deal. They do a good job, things are always nice and neat when they leave, they are fast, and they are as quiet as they can be.
Description of Work: TLC Cleaning Service has come to our house for cleaning. They have been cleaning our house every other week for the last several months.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$180

Lynne T.
08/2011
5.0
house cleaning
  + -1 more
They did not clean up one room where we had our dog locked up as he is not friendly. We are happy with them and we can't think of anything negative to say about them. Ms. Cathy and Ms. Lorraine are the owners. They are very co-operative. They usually call and make sure of the time that they are coming. They work with us and they are very good.
Description of Work: We used TLC Organizing Service last week for our housecleaning. They cleaned and dusted the vacuums. They cleaned the kitchen and bathroom. They cleaned up most of the rooms. They did the general cleaning that included dusting and vacuuming.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Josephine B.
07/2011
5.0
house cleaning
  + -1 more
Great service, on time and on budget.
Description of Work: The last service I called put wet rags on the wood furniture and emptied the toaster on the kitchen floor! Everyone was polite and did a great job cleaning. They were fast but didn't rush the job. They cleaned areas I didn't even think to mention. When they cleaned the TV cart, they removed everything under the TV and dusted everything. I didn't have to keep checking on them to see that everything was done. They were really organized when cleaning. All tools and cleaning supplies were brought in. The price was very close to the estimate. I would call them again. I've never been so delighted with a service!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

irving O.
07/2011
5.0
house cleaning
  + -1 more
They call 1 day in advance before each visit to confirm.
Description of Work: Used a crew of 3 to clean entire home & iron sheets. They have returned weekly and charge $195/cleaning after initial visit.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Susan W.
07/2011
5.0
house cleaning
  + -1 more
Very well all around timeliness, quality of service, efficient, professional.
Description of Work: Cleaning services - 4300 sq ft home.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

Ted A.
06/2011
5.0
house cleaning
  + -1 more
OK. I rated the price as a B because it was a lot for the amount of work that was required. However, Lorraine had told me in our initial conversation that they had a minimum charge of $120 and I had accepted that.
Description of Work: Cleaning mold off bath ceiling and walls

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$120

Linda A.
06/2011
5.0
home & garage organization
  + -1 more
She has been very good at organizing. She knows how to get things done. I am almost to the point where I am organized with the papers and fully functional. She is very good with that. She is a very intelligent person, she has a very wide range of knowledge. She is also very personable.
Description of Work: She has been helping me organize my papers.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kathleen S.
04/2011
5.0
house cleaning
  + -1 more
Cathy and Lorraine have been really easy and pleasant to work with, and the people who do the cleaning are extremely nice and do a fantastic job cleaning. It is not a big company, and I like that. There is a small staff so though you might not have exactly the same people each week, you know all of them. I am extremely happy to have found TLC Cleaning and highly recommend them to others.
Description of Work: Hired them to do weekly cleaning for our house, which is about 2,600 square feet in main living area and another 1,200 square feet in basement. First cleaning was really detailed and cost slightly more ($240), and then every subsequent cleaning has taken less time and, therefore, costs less - $180. Our house is pretty clutter-free, so it might cost more depending on how much stuff you have in your home. They charge by the hour and the ladies who do the cleaning work really hard, so it's a good deal no matter what your situation is.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Contact information

23 Maywood Ave, PORT CHESTER, NY 10573


Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Home and Garage Organization,
Floor Cleaning and Waxing,
Drywall

FAQ

TLC Cleaning Service Inc is currently rated 4.8 overall out of 5.
TLC Cleaning Service Inc accepts the following forms of payment: Check
Yes, TLC Cleaning Service Inc offers free project estimates.
Yes, TLC Cleaning Service Inc offers eco-friendly accreditations.
No, TLC Cleaning Service Inc does not offer a senior discount.
No, TLC Cleaning Service Inc does not offer emergency services.
No, TLC Cleaning Service Inc does not offer warranties.
TLC Cleaning Service Inc offers the following services: House & office cleaning, post construction or remodeling clean-up and pre/post home sales cleaning, home & business organization. Lorraine Martire is a member of the National Association of Professional Organizers. In addition to general organizing, one of her specializations is helping individuals and families deal with hoarding issues.

Contact information

23 Maywood Ave, PORT CHESTER, NY 10573