• 2015 Super Service Award Winner! • A+ BBB Rating • Locally Owned & Family Operated • 24/7 Emergency Services! • Since 1962, We at MJM Plumbing & Heating have taken great pride in providing the BEST Customer Service possible to Utica, Rome, & the Surrounding Areas! • We consider it a privilege to be able to accommodate ALL of your Plumbing needs! • Call (315) 733-3080 to Schedule a FREE Estimate or Appointment - We look forward to working with you!
Description of Work: Cleared drain from house to road
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Lloyd S.
12/2014
5.0
heating & air conditioning/hvac, plumbing, wells
+ 1 more
unknown
Description of Work: Repaired LEAKING DRAIN PIPE,AND UNCLOGGED PLUGED DRAIN.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
punctuality
5.0
$180
Warren H.
12/2014
4.0
plumbing, wells
+ 0 more
unknown
Description of Work: They did a good job, but it was VERY expensive. It was a simple installation of a sump pump that took less than two hours for two men.
Rating Category
Rating out of 5
quality
5.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
$611.71
Michael G.
10/2014
4.0
heating & air conditioning/hvac, plumbing, septic tank, sewer cleaning, wells
+ 3 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$441
Frederick H.
10/2014
4.0
wells
+ -1 more
unknown
Description of Work: Installed basement sump pump and new drywell. Did the work well....not much in the way of cleanup besides removing their tools and stuff....left a lot of mud in the basement from going up and down stairs to their truck that I had to clean up. | |Work has held up and price was decent - they also came when they said they would.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
ruth S.
06/2014
5.0
plumbing
+ -1 more
It went very well.
Description of Work: I called Michael last night and did not get a voice message. Points. He was able to send Dave out today. He called ahead of time and let me know they were on their way, which I asked for. Points for listening and follow through. They explained what they were doing. They answered my questions. They cleaned up after themselves. They explained the problem and offered solutions for the future. I understand the work they do gets them dirty but I would have liked to have seen more professional dress. I am glad they were not smoking on our property. I brought one of the workers in the house to show him the Angie's list website which has numerous spelling errors and the formatting could be professional and sell them as they should be seen. He appreciated the feedback and would let the owner know.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$165
pam W.
06/2013
3.0
plumbing
+ -1 more
not good price was higher
Description of Work: just an estimate
Rating Category
Rating out of 5
value
2.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0
$3,000
Nancy C.
12/2012
5.0
plumbing
+ -1 more
Disconnected old washer, removed sink and hooked up new drain system for new washer. Great job !! They were quick, neat and professional. Overall, extemely satisfied.
Description of Work: Needed a plumber for new washer/dryer hook up. Got MJM off angie's list, called and they were here in 15 minutes. Very polite, knowledgable, personable and answered all my questions without hesitation. They did a great job and even cleaned up after themselves. I would have no problem recommending them or calling them again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$262
Kevin K.
10/2012
5.0
drain cleaning, plumbing, sewer cleaning
+ 1 more
See above
Description of Work: Bought a house that had been sitting vacant for a couple of years; everything seemed fine at first but soon noticed after a couple of flushes and a load of laundry sewer was backing up through the main line. They power-snaked all the way out to the sewer line with a special cutter head that removed the tree roots which were clogging the main line. You had to be there-they really knew what they were doing. That was a year ago. Will probably have to have it done again eventually and won't hesitate to call them.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$325
Scott A.
09/2012
4.0
plumbing
+ -1 more
Called and set up appointment for next day. Servicemen arrived around the scheduled time. Problem was diagnosed. Servicemen went to get parts. Problem was fixed in short order.
Description of Work: Leaky toilet - installed new PVC toilet flange and reset toilet.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$250
ANNETTE C.
08/2012
1.0
heating & air conditioning/hvac, plumbing
+ 0 more
Replaced Ignitor in Furnace, worker bought the wrong part, had to go back to get correct part. I WAS DOUBLE CHARGED FOR THE TWO TRIPS---THOUGH IT WAS DUE TO MJM'S INCOMPETENCE, and DOUBLE CHARGED (OR MORE), for THE PART.
Description of Work: Replaced Ignitor in Furnace.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0
$500
Response from MJM Plumbing and Heating
The call came in at 5:30 pm ,we offered the customer a scheduled service the next day as we are closed,she said that it will be too cold and she wanted the service immediately,so we sent a service technician and by 6:30 we were diagnosing the furnace.we then located the closest part in Herkimer new york.we were met by suppler,who we telephoned to open just for us. Then we drove the 30 miles one way and installed.The part was the wrong part but we used the model numbers and serial off the furnace,but the supplier gave us the wrong part that that looks exactly the same but fits another model for that year.Her double charges as she states are emergency charges that were explained to her because it was after hours and the travel time to get the part which was not available in utica. she was only charged for one trip.She was warm that evening when the temperature was zero degrease .
Elfreda S.
08/2012
3.0
excavators, plumbing
+ 0 more
Perhaps he doesn't keep good records or is just too busy, but he never called me back. I didn't get to meet him or talk to him. There wasn't anything done. I would rate him overall a C and would not use him in the future.
Description of Work: There was one person I called from Angie's List about excavating and I spoke to him and was going to call me back and he never did. And I didn't see any way to leave feedback on Angie's List but I did notice someone had already left a comment stating the same thing had happened to them. I believe they are called MJM Plumbing out of Oriskany, New York. He does plumbing and excavating. I ended up using someone else for the project.
Rating Category
Rating out of 5
professionalism
3.0
responsiveness
5.0
Response from MJM Plumbing and Heating
We write every call down in a book,We looked at our books for april and found the notes.Since the call is four month old,the notes and our memory says that we gave him a loose estimate,and we left it that he will call back.we apologize for any miss communication,but please call us back.
Lisa H.
07/2012
5.0
plumbing
+ -1 more
Contacted them within 2 hours they arrived at the house. Instructed us to shut off the water system to prevent potential damage to our water pump from over cycling. Representative showed up right away. After analyzing the problem reviewed the situation with us. We agreed to go ahead . Went to get the part. Installed it and withing 6 hours our system was up and running fine.
Description of Work: Replacement of pressure tank for the water system.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$640
Tracy B.
07/2012
5.0
plumbing
+ -1 more
Very professional service. I called Thursday, they were there at noon on Friday. Mike called in the morning to confirm, and to make sure I had the faucet I wanted. The team arrived promptly, wore booties in the house, were polite, professional and courteous. They really went above and beyond with clean-up when they were done.
Description of Work: The team removed the drain pipes and basket on one side of a double-sided sink. The basket had to be torched off! They removed the old faucet with difficulty, due to on ongoing leak. They replaced the faucet, managing to reuse all the drain pipe in the process. They helped me clean under the sink, removing two layers of tile that were wet due to the leak.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$151.51
larry S.
06/2012
5.0
drain cleaning, excavators, plumbing, septic tank
+ 2 more
They handle all of the details including dealing with sub contractors so you only deal with and pay one firm.
Description of Work: Replace septic tank, leach field and re-do drainage in the house. Excellent service, on-time and a fair price. Very professional and friendly. Respectful of owner's property and home.Fair price compared to othe vendors. They are my service from here on in and I recommend them to anyone needing plumbing work.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,200
Linda M.
05/2012
5.0
plumbing
+ -1 more
I would highly recommend MJM Plumbing. I called them late on a Friday afternoon regarding a broken pipe that leads from my basement to an outside faucet - certainly no emergency as that water line is turned off for the winter. I was shocked when they said someone would be at my house either by 8 that same day, or by 9 am the following morning. They said if they weren't able to come Friday, they would call and let me know, which they did. They said someone would be at my house between 8 & 9 Saturday morning. I received a confirmation call at 8:15 Saturday morning saying Dave would be there within 40 min. Dave showed up 20 min. later. He was courteous, professional, neat, and clearly explained everything in detail. He had to make two trips out for parts. Overall the job took 2 hours. With parts and labor and a 10% off Angies List coupon, I paid $231, which I believe is a very fair price. Should the need arise, I will call MJM Plumbing in the future.
Description of Work: MJM Plumbing fixed a pipe leading from my basement to an outside water facuet that was broken. It breaks in the same spot every winter even though the water is turned off. The knob that turns the water on/off was so close to a pipe it was very hard to turn, and the knob and pipe to drain the water in the winter was in a spot that was very diffucult to reach. In addition, I was not doing everything I should to prevent the pipe from freezing, which is why it breaks every year (I was not disconnecting the hose that leads from the outside facuet to the hose reel, leaving the facuet open once the water is off, or draining the pipe on the inside once the water is off). Not only did they fix the pipe, they moved both knobs and drain pipe for easy access and clearly labeled everything - 3 steps I need to follow to properly winterize everything.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$231
Barbara V.
07/2011
1.0
plumbing
+ -1 more
It didn't.......... I never heard from them.
Description of Work: I contacted this company 2-3 weeks ago, on two different occasions. They have never responded, neither by phone or email.
Rating Category
Rating out of 5
responsiveness
1.0
Response from MJM Plumbing and Heating
dear member we hope you have our correct number.we dont have an answer service and we sometimes in a bad are cant get cell service.then we do have voice mail.here is our numbers 315 7333080,315 7686029. michael
Tamim K.
07/2011
5.0
plumbing, septic tank, wells
+ 1 more
Great. They were very prompt in scheduling an appointment. They were able to figure out quickly what the issue was and repaired the problem the same day in less than 2 hours. Very professional.
Description of Work: Troubleshoot and replace holding tank for well system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Response from MJM Plumbing and Heating
thank you, for the kind words. michael mimassi owner ps i will share your info with dave ,dave
Jamie W.
04/2011
5.0
heating & air conditioning/hvac, plumbing
+ 0 more
A frozen pipe leading to the boiler burst at 8:30PM. The break was near the electrical panel. Immediate attention was necessary. Mike showed up, fixed the pipe, bled the system, and offered suggestions for future maintenance. He allowed me to pay the next day understand that I had sleeping children, and banking at 10PM is difficult. He called to update me when he arrived, and when the repair was complete. I slept that night knowing the problem was solved. The folllowing Saturday morning I called again. Tennants reported a problem with a toilet, and I was at my son's basketball game. The toilet was broken. Porcelain was broken. The job was complete within less than two hours. I could take care of my family, while Mike and co. took care of the plumbing. I will call again for future repairs and projects. He's honest, fairly priced, and prompt.
Description of Work: A frozen pipe associated with the boiler system prompted the first call. It was late. The break was near the electrical panel. Immediate attention was necessary. Mike showed up, resolved the damage, and offered suggestions for future maintenance. He allowed me to pay the following day understanding that banking at 10PM is difficult, especially with children. On a Saturday morning I had to call again for an entirely different problem. Tenants broke a toilet. It was repaired withing a couple of hours and GUARRANTEED. I will call again for future repairs and projects. He's honest, fairly priced, and very prompt.
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Service Categories
Plumbing,
Drain Cleaning,
Heating and Air Conditioning,
Sewer Cleaning,
Wells and Pumps,
Septic Systems,
Excavating,
Water Heaters,
Natural Gas Lines,
Kitchen and Bath Remodeling,
Water Filtration and Softening
FAQ
MJM Plumbing and Heating is currently rated 4.5 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
MJM Plumbing and Heating accepts the following forms of payment: Check
Yes, MJM Plumbing and Heating offers free project estimates.
Yes, MJM Plumbing and Heating offers eco-friendly accreditations.
Yes, MJM Plumbing and Heating offers a 5% senior discount.
Yes, MJM Plumbing and Heating offers emergency services.
No, MJM Plumbing and Heating does not offer warranties.
MJM Plumbing and Heating offers the following services: Residential Services: Plumbing • Heating • Well Pump • Sump Pumps • Excavating