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WHITE GLOVE ELITE, INC

4.8(
79
)

House Cleaning, Glass and Mirrors, Window Cleaning,

... +2 more

About us

WGE specializes in cleaners for regular residential housekeeping. We also offer onetime move-in, move-out, post renovation, and vacation rental/short-term stay "resets" and office cleanings. Many other types of domestic help may be provided upon request (ie: Windows, personal assistance, packing/unpacking, deep cleanings, organizing, party serving, bartending etc.) Actor Jim Ireland started this business in 1992 as an adjunct to his stage career. They are a licensed agency which provides most domestic services and specialize in trained cleaners for apartments in all five boroughs. All cleaners are bonded.

Business highlights

33 years of trusted experience
Emergency Services Offered

Services we offer

WGE specializes in cleaners for regular residential housekeeping. We also offer onetime move-in, move-out, post renovation, and vacation rental/short-term stay "reset" cleanings. Many other types of domestic help may be provided upon request (ie: Windows, personal assistance, packing/unpacking, organizing, party serving, bartending etc.)

Services we don't offer

We do not offer carpet steaming or upholstery services.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.779 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
6%
3
5%
2
3%
1
1%
Rating CategoryRating out of 5
quality
4.7
value
4.4
professionalism
4.8
responsiveness
4.9
punctuality
4.8
Write a review
Showing 51-75 of 79 reviews
Ann A.
07/2018
5.0
house cleaning
  + -1 more
Very well.
Description of Work: Move-out cleaning of a one-bedroom apartment
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Adrian W.
12/2017
5.0
house cleaning
  + -1 more
Very well--best of all we tried
Description of Work: Provision of a cleaning person
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Bennett S.
08/2017
5.0
house cleaning
  + -1 more
It went very well
Description of Work: house cleaning
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from WHITE GLOVE ELITE, INC
The timeliness your "B" rating on price is uncanny. Just this past Saturday, we began our 2017 market survey to make sure that our cost remains below the market average. To be honest, I began this survey because I've been thinking of raising our cleaner's recommended rates from $20 per hour to $22 in 2018. WGE would not raise our agency fee so there's nothing to be gained by me for an increase except to continue to corral the best cleaners in the city for our clients. This "B" rating on price really comes at a perfect time and, as I strive to be the single best in every area, I will certainly take this grade into serious consideration in the year that lies ahead. Our initial findings are that our competitors cost considerably more than us, but we have only a few results returned thus far, so it's really not fair for me to offer anything conclusive. We'll keep you posted. Thank you so much for taking the time to post a review. I'm really thrilled that everything is going as well as I had hoped with Tracy and your weekly cleanings. I look forward to continuing to earn your trust and recommendation. Jimmy
Christina T.
06/2017
5.0
house cleaning
  + -1 more
Excellent.
Description of Work: House cleaning, intense.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from WHITE GLOVE ELITE, INC
I'm so glad that we were able to help with your transition out of your old home last year. I hope your happy in your new home. Maybe we'll soon expand service out to the Hamptons and join you! ;)
Judy M.
06/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: General Cleaning of kitchen and bathroom area. It was done very well
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$100
Barry S.
05/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from WHITE GLOVE ELITE, INC
So glad you were happy with Gisele! I thought she'd be a good match. She's so strong and not afraid to work-up a good sweat. I hope Susan did a great job too, in September. Jimmy
Katherine H.
05/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: We used White Glove staff in our home to help with a celebration of my son's marriage. Ellen was very helpful in setting it up. She paired us with a bartender we used from them for many parties in the oughts, the last time being in 2007. I was thrilled to see Robert again and it was an unexpected delightful touch on Ellen's part. As always, he did a superb job. Our guests loved him and he skillfully handled a full bar of mixed drinks, wine and beer for over 70 people over four hours. | |I was unfortunately ill for several weeks prior to the party and had to leave pretty much all of the work to the servers. They competently handled deliveries from 6 NYC restaurants, and heated and passed around food in addition to maintaining a groaning buffet of food. They were efficient, friendly, delightful with guests, and their clean up allowed me to end the evening with my feet up and relaxing. I was thrilled to cede total control to them and cannot compliment them enough on the great job they did. I am very particular and controlling, so it was hard to stay out of their way, but I did, and they were fantastic. Their names were Iwona and Katrina. I would request them again and recommend them highly.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Response from WHITE GLOVE ELITE, INC
This review reminds me why we do what we do. Thank you so much for these words. You have more than paid forward any good we did by sharing your experience. My own wedding of 21 years ago was and is the happiest day of my life. To know that we had a hand in helping your son and daughter-in-law experience a glimpse of the same is an honor I will not soon forget. Best, Jimmy
Taylor T.
04/2016
5.0
house cleaning
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Chad K.
01/2016
5.0
house cleaning
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Andrea W.
11/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: Cynthia is great. The team is so flexible. I so appreciate their help
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$110
Lauren P.
10/2015
3.0
house cleaning
  + -1 more
unknown
Description of Work: I was having them clean construction. It was a lot but the company wanted 100 on top of $120 each girl which was 2 for 6 hours. They didn't finish cleaning my bathroom upstairs floor. Didn't wipe down all the windows.
Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$360
Response from WHITE GLOVE ELITE, INC
Thank you so much for taking the time to share your experience. Words of criticism mean more to me than words of praise (though I much prefer the later:)) and I will continue to strive to keep our clients' cost as low as possible before sacrificing quality. I'm glad to hear that you were happy with the work that WAS completed and sorry that the workers were unable to finish within the time for which you were willing to pay. For reference, the total combined charges were $337.98 (slightly lower than the $360 posted in the review). By comparison, our 2015 market survey of 20 prominent cleaning services returned an average rate of $33.92 per hour, per person, so the average rate of our competitors for your job would have been $407.04. That said, there's no real debating a customer who has paid more than they had wished. While I am extremely proud of the quality/value ratio of our service, this review has renewed my resolve to improve value without sacrificing quality. So, again, thank you for taking the time to share your thoughts.
Steven K.
05/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: They cleaned some book shelves for me.
Rating CategoryRating out of 5
Yes, I recommend this pro
Elizabeth A.
05/2015
5.0
house cleaning
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$100
Karen J.
03/2015
4.0
house cleaning
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$120
Kathleen B.
02/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: It went very well. I had used a previous cleaner from them who was very nice and pretty good but a bit too chatty. Monica came in, did a great job, and she had her music on so I could just focus on my work as well. But she was also very pleasant and professional. I would use her again.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Response from WHITE GLOVE ELITE, INC
This is a great example of why a great cleaner doesn't necessarily make a great match for you. Finding the right match is an organic process that involves many factors, some of which do not come to light in our first conversations. While some clients love having Janet because of her affability, others may find her "chatty". While some clients love Monica's directness and independent focus, others may find her earbuds off-putting. I had a client who recently included the hand-washing of undergarments on her list of chores without telling us ahead of time. We sent them an outstanding cleaner who did a great job, but wouldn't go back because she had an aversion to hand-washing underwear. The client was really upset that she had to try another new cleaner... until we sent another great cleaner who actually liked to do hand-washing. Some cleaners are more thorough than they are fast. Some are faster than they are thorough. We have had clients say that their cleaner was too pretty and others who have asked for someone with a more pleasant appearance. Some clients like that their cleaner takes off their shoes to work. Other clients are turned off by it. Some may love that their cleaner took the initiative to do the inside of their medicine cabinet while others may find that to be an invasion of their privacy and they want someone who does only what they are told to do. The list really does go on and on! We know our cleaners pretty well. the more you communicate with us, the better we will get to know you and the more effective we can be in finding you a great cleaner who is also a great match!
pat F.
12/2014
5.0
house cleaning
  + -1 more
.
Description of Work: Cleaned my apt and oven.Jessica was very good. She did what I wanted her to do and she did a lot on her ownI would use her again but she came all the way from the Bronx to Brooklyn and was 90 minutes late.I thought that travel was just too much so I don't know if I would use somebody that had to travel that far again
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
1.0
$50
Response from WHITE GLOVE ELITE, INC
Hi [member name removed], I think you have the wrong company. We have never serviced someone by your name nor have we ever serviced the address of [member address removed]. We do have a cleaner named Jessica, but she did not work on Nov 28th, she does not live in the Bronx and she has never been more than 15 minutes late to any job in the 13 months she has been with us. We don't send cleaners through Manhattan to another borough, so this is not a situation that could have happened with our service. Also the cost you report is $50. Our cleaners have a 4-hour minimum so the cost for one of our cleaners would have been at least $99. Could you double-check the service you used and assign the review appropriately? Jimmy
Clifford R.
10/2014
5.0
house cleaning
  + -1 more
unknown
Description of Work: Did a thorough cleaning prior to putting the apt. on the market for sale. Great job! Stayed 2 hours longer than we agreed to get the job done
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$145
Response from WHITE GLOVE ELITE, INC
How funny is it that this review garnered all A's, but next to "Hire again" it says "No". I'm hoping, since it was a cleaning to sell the apartment, that the apartment has been sold and that the member "will" not hire us again as opposed to "would" not hire us again. Ha. I hope and trust that congratulations are indeed in order for this member and that Hilda did a multi-million-dollar clean for him. Jimmy
margaret S.
10/2014
5.0
house cleaning
  + -1 more
unknown
Description of Work: I have been using this company for about 10 years and I feel very comfortable and satisfied with their work and professionalism. The office always does a followup to ask your opinion etc. which shows me they take a lot pride in doing the job right and pleasing their customers. I have an apt in Manhattan and call them approximately once month or so to clean. Its been a very satisfactory relationship and I am so happy to have such a reliable and courteous business to count on in New York. I would highly recommend them.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from WHITE GLOVE ELITE, INC
Just when I start to think that I have this business just to pay my bills, I read a review like this and am reminded that it really is so much more than that. We DO take great pride in our work. We don't always get it right, but when we don't, it hurts us just as much as it hurts the client. Conversely, when we do get it right, we are equally as happy as you. Thanks for sharing your experience.
Piper H.
10/2014
5.0
house cleaning
  + -1 more
unknown
Description of Work: Good housecleaners. Quality depends on the individual. The company is very responsive in terms of scheduling, complaints, and property damage, which they reimburse (over several years only a couple small items were broken).
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from WHITE GLOVE ELITE, INC
This testimonial is hugely important to me. Here's why: In the 90's I carried liability insurance for the cleaners. When it came to making my first claim ($1400 for a damaged carpet), our client had to schedule an appointment with me so that I could fill out my required insurance form. They had to schedule an appointment with an insurance adjuster. They had to fill out a lengthy form of their own. Then they had to wait more than 6 months for their remuneration and I, the business owner, was helpless in being able to relieve my (now ex-) client's frustration. My premium, which far exceeded my claim, was then quadrupled and had this claim not been so cut-and-dry, I am convinced the insurance company would have found a loophole and refused the claim. I have since chosen to forgo insurance and offer clients a "courtesy" of up to $5,000 and refer them to their homeowner's or renter's policy if they have concerns above that threshold (though no client has ever had to resort to their own policy). Most, if not all, of those policies cover damage caused by a housekeeper and it makes no sense to have my clients pay for insurance twice. This scenario affords me the ability to pay settlements to clients within thirty days and, in some cases, without the need for the client to fill out a single form or schedule a single home visit. As a licensed agency, White Glove Elite does bond all of it's cleaners in accordance with guidelines set forth by the Department of Consumer Affairs and that documentation has proved sufficient in meeting the requirements of the most strict building management companies in Manhattan. I do lose business because some people just want to hear those words; "Yes we are insured." But I would rather have a better service than a bigger service. Since I have a strict policy regarding my client's privacy, I do not give out contact info of clients who could verify that I have paid as much as $10,000 to make amends with clients in our most unfortunate situations. So I am most grateful that this member shared their most desirable result when the circumstances were less than desirable. Jimmy
Jessica O.
09/2014
5.0
house cleaning
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Response from WHITE GLOVE ELITE, INC
This member has scheduled regular appointments every two weeks since 2007 and has had five different cleaners over the years. She has had Karen for the past couple of years and has also been happy with Susan who filled in for Karen. This member has been very pleasant, courteous and respectful to both my staff and our cleaners. I am so grateful to have her as part of our WGE family. Jimmy
ALLISON T.
02/2007
5.0
house cleaning
  + -1 more
Excellent service always - without being asked, our cleaner puts leather conditioner on the leather furniture, tidies up and organizes messy piles, and straightens the bed. She has even cleaned the refrigerator without my asking! She keeps track of my supplies and lets me know when I'm running low. She is always on time or even early, polite, and professional. Rescheduling with the company is no problem. When my regular cleaner has been unavailable, White Glove sent other cleaners who are equally responsible and thorough. The standard rate ($22/hour, 4 hour minimum) goes down to $19/hour if you book the service weekly or every two weeks.
Description of Work: White Glove comes every two weeks to clean my co-op apartment. The housecleaner does all the standard work - vacuuming, dusting, mopping floors, cleaning kitchen and baths. The service is very thorough - cleaners move furniture to vacuum and clean off surfaces to dust, instead of cleaning around clutter.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
JAMES M.
05/2006
5.0
house cleaning
  + -1 more
Excellent service. Cleaning woman was on time and an excellent worker.
Description of Work: Cleaning service.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
02/2006
5.0
house cleaning
  + -1 more
THEY ARE EXCELLENT. THEY ALWAYS COME ON TIME AND THEY ALWAYS GET ALL THE CLEANING DONE IN A TIMELY MANNER. I HAVE BEEN USING THEM FOR A WHILE AND I HAVE NEVER HAD A PROBLEM WITH THEM. THEY ARE A GREAT COMPANY TO WORK WITH.
Description of Work: THEY CLEANED THE ENTIRE HOUSE.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$88
02/2006
5.0
house cleaning
  + -1 more
THEY COME OUT TO THE HOUSE TWICE A YEAR AND DO AN EXCELLENT JOB FOR ME AND MY WIFE. WE GO TO WORK AND COME BACK. THEY CLEAN WALLS, CLOSETS, EVERYTHING IN OUR HOME. I WOULD RECOMMEND THEM.
Description of Work: WHITE GLOVE CLEANING CLEANS OUR HOUSE TWICE A YEAR.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
BILL M.
01/2006
5.0
house cleaning
  + -1 more
THEY GET THE JOB DONE. THE PERSON THAT COMES TO CLEAN IS RELIABLE. I DON'T NEED TO MANAGE HER. SHE DOES THE SAME THING EVERY TIME WHEN SHE COMES. THEY ARE VERY FLEXIBLE. IF I CANCEL THEY TRY TO RESCHEDULE. IT IS VERY EFFORTLESS.
Description of Work: IT IS $18 PER HOUR WITH A MINIMUM OF 4 HOURS OF WORK. THEY DO OVERALL HOUSECLEANING. THEY DO MY WHOLE LOFT APARTMENT.
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$72

Contact information

850 7th Ave Ste 1100, New York, NY 10019

http://www.WhiteGloveElite.org

Service hours

Monday:
8:30 AM - 6:00 PM
Tuesday:
8:30 AM - 6:00 PM
Wednesday:
8:30 AM - 6:00 PM
Thursday:
8:30 AM - 6:00 PM
Friday:
8:30 AM - 6:00 PM
Saturday:
9:00 AM - 3:00 PM

Licensing

Bonded
Licensed*

Trade License Number
1407882
Trade License Authority
Department of Consumer Affairs
Trade License Expiration
05/01/2018
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

House Cleaning,
Glass and Mirrors,
Window Cleaning,
Ironing,
Catering

FAQ

WHITE GLOVE ELITE, INC is currently rated 4.8 overall out of 5.

Monday: 8:30 AM - 6:00 PM

Tuesday: 8:30 AM - 6:00 PM

Wednesday: 8:30 AM - 6:00 PM

Thursday: 8:30 AM - 6:00 PM

Friday: 8:30 AM - 6:00 PM

Saturday: 9:00 AM - 3:00 PM

WHITE GLOVE ELITE, INC accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, WHITE GLOVE ELITE, INC offers free project estimates.
Yes, WHITE GLOVE ELITE, INC offers eco-friendly accreditations.
No, WHITE GLOVE ELITE, INC does not offer a senior discount.
Yes, WHITE GLOVE ELITE, INC offers emergency services.
Yes, WHITE GLOVE ELITE, INC offers warranties.
WHITE GLOVE ELITE, INC offers the following services: WGE specializes in cleaners for regular residential housekeeping. We also offer onetime move-in, move-out, post renovation, and vacation rental/short-term stay "reset" cleanings. Many other types of domestic help may be provided upon request (ie: Windows, personal assistance, packing/unpacking, organizing, party serving, bartending etc.)
We do not offer carpet steaming or upholstery services.

Contact information

850 7th Ave Ste 1100, New York, NY 10019

http://www.WhiteGloveElite.org

Service hours

Monday:
8:30 AM - 6:00 PM
Tuesday:
8:30 AM - 6:00 PM
Wednesday:
8:30 AM - 6:00 PM
Thursday:
8:30 AM - 6:00 PM
Friday:
8:30 AM - 6:00 PM
Saturday:
9:00 AM - 3:00 PM