WGE specializes in cleaners for regular residential housekeeping. We also offer onetime move-in, move-out, post renovation, and vacation rental/short-term stay "resets" and office cleanings. Many other types of domestic help may be provided upon request (ie: Windows, personal assistance, packing/unpacking, deep cleanings, organizing, party serving, bartending etc.) Actor Jim Ireland started this business in 1992 as an adjunct to his stage career. They are a licensed agency which provides most domestic services and specialize in trained cleaners for apartments in all five boroughs. All cleaners are bonded.
Business highlights
33 years of trusted experience
Emergency Services Offered
Services we offer
WGE specializes in cleaners for regular residential housekeeping. We also offer onetime move-in, move-out, post renovation, and vacation rental/short-term stay "reset" cleanings. Many other types of domestic help may be provided upon request (ie: Windows, personal assistance, packing/unpacking, organizing, party serving, bartending etc.)
Services we don't offer
We do not offer carpet steaming or upholstery services.
Everything was good and fine and I like them very much.
Description of Work: They cleaned my house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jonanthan S.
01/2019
5.0
house cleaning
+ -1 more
Went great,they came on time and did are really good job. Will hire again
Description of Work: House cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Frank W.
06/2018
5.0
house cleaning
+ -1 more
It went well. Janet arrived on time. except for some spots on the kitchen floor she did an excellent job. I would definitely use White Glove and Janet again.
Description of Work: Clean one bedroom apartment
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Uzma S.
04/2018
5.0
house cleaning
+ -1 more
WGE was awesome to work with. From the moment I contacted them and all the way until our cleaner, Anna, finished up, it was a five-star experience. I contacted them on a Thursday afternoon for an urgent cleaning request for Friday afternoon in order to have guests over for dinner on Friday evening. White Glove Elite was able to accommodate my scheduling request right away and paired me up with Anna, who is incredibly friendly, courteous, polite, and hard-working! She did a great job and got the place spic and span even with our three cats! Thank you, Anna & WGE!
Description of Work: I needed a thorough cleaning of my one-bedroom apartment in order to have guests over for dinner that evening.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
SRIBALA S.
04/2018
5.0
house cleaning
+ -1 more
Very good. I use them on a regular basis.
Description of Work: house cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Dolly H.
04/2018
5.0
house cleaning
+ -1 more
Have been using this service for over two years. Couldn’t be happier in every possible way!
Description of Work: House cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Allyson T.
03/2018
5.0
house cleaning
+ -1 more
I have been using White Glove Elite for over three years on a regular basis. I have always had great service. I have never had a problem with anyone who has worked with me. Everyone is prompt, friendly, professional, and kind. I have given cleanings as gifts and everyone who has received them has told me how happy they are with the service White Glove supplies.
Description of Work: Regular Cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
LOIS V.
03/2018
5.0
house cleaning
+ -1 more
I have been using the company for almost a year. I was a little disappointed with my first cleaner who was immediately replaced with no fee charged. The second person was very good but began to come late, and then came very late. White Glove replaced her immediately as soon as I finally documented my concerns. The third person cleans exceptionally well, is very professional and a lovely individual. The white glove management staff are very responsive to any question and concern. They also appear to be as responsive to the staff they vet and employ. I have already recommended the company to several of my friends and neighbors.
Description of Work: I have a two bedroom apartment with wood floors throughout. My entire apartment is thoroughly cleaned, except for the master bedroom, my choice. I ask for a special project each week, wash blinds, extra work removing built up wax on floors and it is always done perfectly.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$105
Kristin G.
03/2018
5.0
house cleaning
+ -1 more
I have used White Glove Elite for years and found them to be highly reliable, responsive and fair to their workers, who get a far bigger cut of the cleaning payment than most agencies dole out. The cleaners show up on time and do a fine job, and the pro-active communication from the White Glove office is excellent. Highly recommend!
Description of Work: Apartment cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Dona L.
03/2018
5.0
glass repair, house cleaning
+ 0 more
I'm so happy I found this company - excellent
Description of Work: general housekeeping
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Dona L.
01/2018
5.0
glass repair
+ -1 more
Excellent! I had two wonderful women for four hours. They worked together as a team and were very efficient. I have them coming back!
Description of Work: I needed general housekeeping which included cleaning the refrigerator, glass shower doors, stove top, microwave etc.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Vinny E.
08/2017
5.0
house cleaning
+ -1 more
Great professional friendly courteous
Description of Work: Moving from one house to another
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,300
Erica S.
02/2017
5.0
house cleaning, window cleaning
+ 0 more
Very well. The cleaners were agreeable and cooperative. They did very good work, including the tough jobs of cleaning windows and old bathrooms. I rated the price B because the fee to the company seemed high, because it was doubled for two people (as opposed to the fee paid directly to each cleaner, which was reasonable.)
Description of Work: Cleaning of apartment to be sold.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$270
Response from WHITE GLOVE ELITE, INC
I'm thrilled that you were so happy and took the time to share your opinions. It's so funny that you mentioned our fees because, in a meeting with my director of marketing and development just last week, I revealed a plan to lower our fees. The truth is that our fees are already lower than any cleaning service to my knowledge. Our 2016 market survey showed the average cost of a NY cleaning service was $31.05 per hour and the average pay given to their cleaners was $11.33 which means the companies are taking almost $20 per hour for themselves. So in your case, the company's "take" would have been about $160 while ours was below $100. The difference is that we separate our charges so that you can see exactly what your cleaner gets and exactly what we get. To a consumer who is unaware of the appalling dichotomy of distribution that most cleaning services apply to your payments, our fees seem high. This is the aspect of my business of which I am most proud. I cleaned apartments myself for 15 years and built this company on my reputation as a cleaner, not a businessman, and I am in dogged pursuit of providing a the best deal for our cleaners so that we can continue to attract the best cleaners in the city. All that said, as I mentioned earlier, I want to make our fees even lower and am on the precipice of doing so. I'd like to take $10 off our one-time cleaning fees, which would be a reduction of over 20% of our current rate. In order to do that, I need for our business volume to increase by 10%. So thank you again for sharing the good word about our service. Please continue to do so across the Internet and I hope that the next time you call on us, our agency fees will be even lower than they are today.!
Mary M.
12/2016
5.0
house cleaning
+ -1 more
Wonderful. Jason was very hard-working, courteous, professional, and did a fantastic job.
Description of Work: Thorough apartment cleaning to prepare for guests, including oven and refrigerator cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Emily C.
01/2015
5.0
house cleaning
+ -1 more
My housekeeper, Keither, is terrific. She is a self starter, goes beyond what is expected and leaves my apartment in great shape for another week! I am very picky and she never gives me anything to nit-pick about which is highly unusual. And she is very pleasant always.
Description of Work: Cleaned my apartment
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
REBECCA L.
12/2014
5.0
house cleaning
+ -1 more
I've been using White Glove for years - Katrina, my current cleaner, is the best of a long line of cleaners I've been very happy with. Her attitude can be summed up in her favorite query: "what else can I do for you?" I couldn't have been more pleased (or surprised) when, after accidentally breaking something in my kitchen, she showed up on her day off with a replacement.
Description of Work: White Glove Elite's cleaners have been cleaning my apartment for years. They are prompt, reliable, communicative and professional. And my place gets clean!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
wendy N.
12/2014
5.0
house cleaning
+ -1 more
WGE cleans my loft & is dependable ,sends great people for party service as well as cleaning, their office is a pleasure to work with
Description of Work: I've had the pleasure to use the services of White Glove Elite for about 10 years - nothing but very good things to say about their people or management.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$129
Maggie B.
09/2014
5.0
house cleaning
+ -1 more
I think it is going to be okay. Everything has been okay but there are a lot of places in my one bedroom apartment that are not being done so I mentioned it to the woman today and it worked out well. The woman is coming tomorrow. The price is a little bit much for what is being done. Last week she was only there for 4 hours and I paid her $70. At the beginning the agency charged extra on my credit card. She was on time and considerate. She was usually on time. If they keep charging an extra $49, I cannot afford that and I thought it was a little too much. The price is a little steep and a little pricey. I am not satisfied with the quality was a woman is coming tomorrow. She is pretty much on time.
Description of Work: They did housecleaning.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$70
Response from WHITE GLOVE ELITE, INC
I really enjoyed reading this review. It is very reflective of our conversations with this member. The reader should not presume that there are any typo's in this review. We are trying to ascertain this member's needs and preferences. It is a challenge that we welcome but have not yet mastered. This member is a fairly new client and has already endeared herself to us. I do hope that we are able to find the right match for her. Jimmy
Erica F.
09/2014
5.0
house cleaning
+ -1 more
They've been great. We have actually been customers of theirs for a number of years. I believe it is a minimum of 4 hours for $20 per hour per visit. They are professional and trustworthy. I haven't had any problem with any of their employees coming in my home when I am not there. Their employees have been fantastic. They also have been long term so I've worked with the same individual employees for at least 7 years. The employee retention is positive. The organization from the corporate level and the individual employees are professional. I have recommend them to at least 4 other people. I am probably paying a little bit more but I am getting better quality service. I will absolutely continue to use them.
Description of Work: They do top to bottom cleaning and organization if I need it. It is general household cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Response from WHITE GLOVE ELITE, INC
We sent Sylvia to this member in October of 2005 and the appointments have stood for every two weeks ever since. The duration of this relationship is as much a testament to the member as it is to the cleaner. We are so very grateful to have both this member and her cleaner as such long-time members of the WGE family. Jimmy
Sam L.
04/2014
5.0
house cleaning
+ -1 more
Amanda was my point of contact in the office; she is responsive, cheerful, and organized. Aldona was our cleaner - she did an amazing job in four hours in a dirty, dusty kitchen and bathroom, easily moving around boxes that had just been dropped off by movers. She was great to have around on a day filled with stress - and we will be having her (and anyone else White Glove provides) again in the future. Couldn't have asked for more.
Description of Work: Cleaned a bathroom and a kitchen after a move.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from WHITE GLOVE ELITE, INC
So glad to hear it. Best of luck in your new home! Jimmy
Stacey G.
12/2013
5.0
house cleaning
+ -1 more
my last housekeeper quit on me on sunday night at 9:30 pm and since she had cancelled on me the week before my apt hadn't been cleaned in 2 weeks (not good with a dog and a toddler). i called WGE and they found me someone to come in that Tuesday. she was great and we will continue to work with her going forward. they are very professional at WGE, and very pleasant.
Description of Work: cleaned my apt for 4 hours
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Response from WHITE GLOVE ELITE, INC
Yay! Thanks for taking the time to share. It really means the world to me. Thanks for giving me another day of being proud of my staff and our pool of cleaners. We will do everything, in turn, to KEEP you happy. Jim Ireland
Nancy K.
08/2013
5.0
house cleaning
+ -1 more
Everything went pretty well. The cleaning person was a bit late but I didn't care. She did a nice job. My only problem with it was that the way it is structured it is rather expensive. I have never had to pay a cleaning person $200.00 to clean my apartment. For this reason I would not use this service again
Description of Work: cleaned my apartment
Rating Category
Rating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
$200
Response from WHITE GLOVE ELITE, INC
Thank you for this valuable feedback. I will continue to work tirelessly toward providing an excellent service at the most reasonable price. Our last survey of more than 20 of our competitors showed their average charge to be $31.05 per hour. The total cost of hiring a cleaner through our service is as follows: 4 hrs. - $119 ($99 for weekly/bi-weekly appointments) 5 hrs. - $139 ($119 for weekly/bi-weekly appointments) 6 hrs. - $159 ($139 for weekly/bi-weekly appointments) 7 hrs. - $179 ($159 for weekly/bi-weekly appointments) 8 hrs. - $199 ($179 for weekly/bi-weekly appointments) We often offer an additional $10 off for Angie's List Members. Members may also find it useful our survey of cleaners working with our competitors earn an average of only $10.33 (of the average $31.05 paid by the customer). I am proud to report that our business structure has the cleaners being paid $17.50 - $20.00 per hour of the rates posted above. If we quote an amount different than the amounts I've posted above (without report of extreme job conditions), please call our office, ask for me, and I will pay for your cleaning. Jim Ireland
Linda S.
05/2013
5.0
house cleaning
+ -1 more
excellent job; complete, careful cleaning of all parts of apartment; the service was prompt, reliable and pleasant;
Description of Work: clean apartment; dust, vacuum, wash floors; clean kitchen, bathroom, bedroom; living room;
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$119
Response from WHITE GLOVE ELITE, INC
I'm so glad that you've been happy with the handful of cleaners you've had from us. Because you've used the service more than a dozen times, it's worth reminding you that if you schedule a standing bi-weekly appointment, your total cost would go down from $119 to $99 per appointment. I really value your time and am humbled that you've given some of it to share such a positive experience. Thank you for providing a positive working environment for our cleaners. They have all had nice things to say about working in your home. Jimmy
Gabriel S.
05/2013
5.0
house cleaning
+ -1 more
Reasonable pricing. Extremely professional and nice. Did her job perfectly.
Description of Work: Complete cleaning including kitchen and bathroom.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from WHITE GLOVE ELITE, INC
Glad to hear it. Thanks for taking the time to post. Your satisfaction really means so much to us. Jim I.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
House Cleaning,
Glass and Mirrors,
Window Cleaning,
Ironing,
Catering
FAQ
WHITE GLOVE ELITE, INC is currently rated 4.8 overall out of 5.
Monday: 8:30 AM - 6:00 PM
Tuesday: 8:30 AM - 6:00 PM
Wednesday: 8:30 AM - 6:00 PM
Thursday: 8:30 AM - 6:00 PM
Friday: 8:30 AM - 6:00 PM
Saturday: 9:00 AM - 3:00 PM
WHITE GLOVE ELITE, INC accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, WHITE GLOVE ELITE, INC offers free project estimates.
Yes, WHITE GLOVE ELITE, INC offers eco-friendly accreditations.
No, WHITE GLOVE ELITE, INC does not offer a senior discount.
Yes, WHITE GLOVE ELITE, INC offers emergency services.
Yes, WHITE GLOVE ELITE, INC offers warranties.
WHITE GLOVE ELITE, INC offers the following services: WGE specializes in cleaners for regular residential housekeeping. We also offer onetime move-in, move-out, post renovation, and vacation rental/short-term stay "reset" cleanings. Many other types of domestic help may be provided upon request (ie: Windows, personal assistance, packing/unpacking, organizing, party serving, bartending etc.)
We do not offer carpet steaming or upholstery services.