WHITE GLOVE ELITE, INC

They are fantastic. They do great customer service. They work hard to make sure you are matched up with the right cleaner. They follow-up with you and always give notice if your cleaner goes on vacation. I really feel like they are watching out for me.

There were certain things that they did not do and it was very expensive. I figured that for the cost they would do everything. The service was just okay, at a very high price. But they did show up on time and at the end of the day they did what they said they would do.

I have always found them to be courteous and professional. I have been happy with their service. Their service is bonded and insured and they have been responsive to any concerns I have. I will continue to use them in the future.

The service turned out fine. They came in and did a good job with the service. I was happy with them.

They had very good cleaners. The price started going up over the years that I used them. They were a good service and they had nice people as well. The agency always called if someone was going to be filling in.

I have been using them for eight years. We have had the same housecleaner for 6 years and she has almost became a part of the family. Before this time we did have a couple of housecleaners that we did not like and a couple that we did so it was hit or miss.

They always showed up on time, did a good job and I was always pleased that I hired them

They have done good work. I think that they select efficient cleaners who do a good job. They are very good at arriving on time and are very responsive.

Overall, it was a decent job. One problem, however, seems to be a lack of communication between management and the person who does the cleaning. When I made the appointment, I was unsure how long I needed her. I stated it would be at least 6 hours, but might be more. I was assured that their employees always understood that the job might run longer. The one who came did not. She understood that she would be here 6 hours, and that she had an appointment in another borough shortly after she was to quit here. She then offered to come in next week to ?finish up?. This was of no help to me. The whole reason I called the service was because I had had recent surgery on both knees, and a couple of friends were coming to visit me over the weekend. If she couldn?t finish that day, I would have to try to finish cleaning the place myself. I asked her to give a quick once over to some parts of the apartment so that she would have the time to get to the whole place, especially the areas, such as the living room, where I would see my friends. But I had to keep after her to rush certain areas to insure she got to the areas I considered high priority. In the end, she did stay longer. I am not sure what she did about her appointment. In addition, I had used this service a few years ago. At that time, I received a follow up call from the office to ask if I was completely satisfied. I was pleased by this; it indicated to me that customer satisfaction was important to management. I did not receive such a call this time.

I used this service twice and was disappointed both times. The first time, they sent a very nice woman who spent 9 hours to clean a 2 bedroom/2bath apartment, and she never got to the second bedroom! She spent 3 hours on two bathrooms and took 20 minutes to change the sheets on the bed. I called the company to complain, and they said they were sorry, and they'd send someone else next time, and give me a discount for my trouble. Very nice. The next person they sent left after 4 hours, without cleaning my bedroom, because she had to pick up her son. I'm certainly sympathetic to working mothers, but she shouldn't have taken the job if she couldn't complete it. And the service should have made sure she was able to complete it. If she had stayed another 30-45 minutes, she could have finished. The quality of the work finished was so-so. The first girl was overly detailed in some areas, and careless in others. The second girl threw things out that were not garbage. So, in sum - two housekeepers sent, neither of whom finished the job. And I've had housekeepers for 30 years, and they've never taken more than 4-5 hours to clean my home. I will not use this service again.

The woman arrived on time. It went downhill from there. I have never seen a human being move so slowly. Which was a problem, since they charged by the hour. It took her TWO HOURS to clean a small bathroom. When I told her she needed to pick up the pace, there was a slight improvement, but not much. I had to tell her to move things when she was dusting - she actually dusted around the things on my dresser. And even then, she didn't know how to dust. She left fingerprints all over everything. I had to show her how to use furniture polish and a rag to get the fingerprints out. I was watching her dust my mirror, and it was like a child playing house. No energy, just small little dabs of the rag (which I had to tell her to use instead of paper towels). I had to show her how to make a bed(!). Twice! In all, the cleaning ended up being OK, but she was so slow that I paid about twice what I should have. I was very p***** off.

The woman who came out to do the cleaning did a very good job. She was at my home for about four and a half hours. She left everything looking very nice.

Overall, the service was less than satisfactory.

She was very thorough at cleaning. It had not been cleaned in years and it needed something more. What she did, just glistened. It needed a good spring cleaning. We intend to call them to do the rest of the apartment sometime.

They are fine, responsive, and responsible. The nature of the business though is that not all of their cleaners are as good as them. They sent one woman though who is the best cleaning woman I could even hope for. She unfortunately did have to stop working though. I like them a lot and I would recommend them to other people.

They showed up on time and cleaned thoroughly. Overall, the tenant who was moving out was happy with their work.

Just wonderfully. Our cleaner, Tracey Ann, would leave us notes about any supplies needing replacement. White Glove's folks communicated reliably about any changes, even crediting us when a substitute cleaner left things not as clean as we were used to. Super friendly help from Maggie, Emma and the team who handled the phones. I just hope we'll find as good housecleaning out in Fairfield, CT!

It was the best cleaning I have ever had, she did a really good job.

It went very well. The cleaner was prompt, exceptionally pleasant, and did a great job.

Friendly staff throughout. They even ask if you have a gender preference. You have to provide the cleaning materials. The man showed up on time and was very meticulous - almost too much so! They have a four-hour minimum, and with his fastidiousness it would have taken 6 hours. At 3 hours I asked for an estimated time of finishing, and asked that he move to the kitchen and bath. In future I would ask them to do the most important areas first and/or explain my time limits. But the cleaner and phone staff were very friendly. Good job.

This is a new service company for me and the first week she came very disorganized. Therefore, they are going to send some one new next week. I can not say that I can recommend them until I find someone satisfactory from the company that will be doing the work at my house. The last time that they came the work was done well, but it was not to my satisfaction in ways of detail.

Job took 6 hours and Angela worked steadily and professionally. We didn't finish and I'm planning to have her back for several hours to complete the bedroom cleaning and organizing. She was helpful, professional and did a wonderful job.

The company has sent a very pleasant and helpful woman twice. She cleaned my apartment carefully and thoroughly.

We have White Glove come every two weeks to clean the house. She is a pleasant lady and always does what I request of her. She charges $19 per hour and is generally here about 4 hours. I would recommend their services.

John was great, patient and thorough. Both guys were nice. I would give John an A and the other guy a B-. The other guy didn't do as great a job on the windows. He was also a half an hour late while John was on time.