OPTIMUM ONLINE

TV Service - Cable, Internet Service, Phone Service - Landline,


Services we offer

PROVIDES RESIDENTIAL & COMMERCIAL CABLE, PHONE, & INTERNET SERVICES.

Reviews

4.166 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
45%
4
27%
3
14%
2
6%
1
5%


Rating CategoryRating out of 5
quality
4.1
value
3.4
professionalism
4.1
responsiveness
4.1
punctuality
4.1
Showing 51-66 of 66 reviews

LISA R.
02/2016
5.0
internet service
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Stephen U.
06/2015
4.0
cable tv service, landline phone service, internet service
  + 1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$150

Joe P.
08/2014
5.0
cable tv service
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0

Yes, I recommend this pro

Jeffrey Z.
06/2014
5.0
cable tv service, ceiling fans, electrician
  + 1 more
Very Well
Description of Work: Hooked up TV Internet and phone.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Frank S.
06/2014
4.0
internet service, cable tv service
  + 0 more
I gave the details above.
Description of Work: I have full cable and internet and phone service. My major complaint is the cost and now the tiers of cost for internet. There are many channels but I am going to drop many since I don't use them. I do use the Internet and the cost is high.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

Stanley S.
04/2014
5.0
cable tv service
  + -1 more
unknown
Description of Work: My phone service became unusable. They traced the problem (that took two days), resolved it, and even though the re-wiring was beyond the normal scope of their services, they fixed it without charge.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro

Karen H.
05/2012
5.0
voice mail, internet service, cable tv service, landline phone service
  + 2 more
They have always been very responsive and pretty good about taking care of my problem. I give them an A rating and I will continue to use them.
Description of Work: I use OPTIMUM ONLINE for Cable TV, Internet and Phone with voice mail service

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$172

Heather R.
04/2012
3.0
internet service, cable tv service, landline phone service
  + 1 more
I will use them again in the future.
Description of Work: I use Optimum Online for bundled services including Internet, cable TV and telephone landline.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

Yes, I recommend this pro
$160

Gail S.
04/2012
4.0
internet service, cable tv service, landline phone service
  + 1 more
They are OK.
Description of Work: I use OPTIMUM ONLINE for my cable, internet and phone services.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

PAT L.
01/2009
1.0
tablepads, cable tv service, landline phone service
  + 1 more
I live in the Carolinas and flew to NY for scheduled installation appointment. Waited the entire day. Company was a no show. I phoned and reps refused to reschedule and did not return calls as promised. When I asked for a refund, was told it would take 30 days (took 5 minutes to debit my account when I first contacted company for service).
Description of Work: Scheduled installation for cable, phone and internet.

Rating CategoryRating out of 5
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$116

gilbert G.
09/2008
5.0
internet service
  + -1 more
We had watched ads for different internet servers and optimum had the best service and was the least costly. We have enjoyed the wonderful service we have received.
Description of Work: We use the internet to talk to our out of state relatives and look up information and such.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$45

Muriel B.
05/2008
5.0
internet service
  + -1 more
They were very punctual and professional about their job. We were very pleased because they came out right away if we had any problems or if we could not make program.
Description of Work: They gave us different price ranges and types of programs to chose from. When they came out they tried to use our old telephone line but had to redo it in order to make it work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

DORIS V.
09/2007
1.0
internet service
  + -1 more
I'm stuck with this company until February. I'm very dissatisfied with the service of this company. The technician who came was on his last day of employment so really didn't care about the job he did for me. He left without hooking up the computer and wouldn't come back. The phone was not working and it took from Feb. until July for that to straighten out. The TV freezes with no sound and then goes to a black screen. They have not been responsive and they do not have their act together. I pay a monthly fee.
Description of Work: They hooked up my television, telephones and Internet service.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$96

ERNEST L.
09/2007
5.0
internet service, cable tv service, landline phone service
  + 1 more
The men that came out to install the service were very knowledgeable and did an excellent job of getting me up and running. I think the quality of the service is good and I don t mind the 3 package price I receive each month.
Description of Work: I have just the basic cable, phone, and high speed internet service with this provider. I have three outlets installed throughout my entire home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150
    • 1
    • 2
    • 3(current)

Contact information

unknown, New York, NY 10002

www.optimum.com

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

TV Service - Cable,
Internet Service,
Phone Service - Landline,
Voice Mail,
Ceiling Fans,
Tablepads,
Computer Repair,
Plumbing,
Electrical

FAQ

OPTIMUM ONLINE is currently rated 4.1 overall out of 5.
No, OPTIMUM ONLINE does not offer free project estimates.
No, OPTIMUM ONLINE does not offer eco-friendly accreditations.
No, OPTIMUM ONLINE does not offer a senior discount.
No, OPTIMUM ONLINE does not offer emergency services.
No, OPTIMUM ONLINE does not offer warranties.
OPTIMUM ONLINE offers the following services: PROVIDES RESIDENTIAL & COMMERCIAL CABLE, PHONE, & INTERNET SERVICES.

Contact information

unknown, New York, NY 10002

www.optimum.com