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Geek Choice

Computer Repair, Website Design & Development, Electronic Gadget Repair,

About us

Welcome to Geek Choice®, the best choice for on-site computer repair, pc service, and Mac repairs. Our experienced and certified technicians are available 7 days a week to resolve issues as complex as setting up a business network, or as simple as helping you get the most out of your PC or laptop, all within 24 hours of scheduling your appointment.

Business highlights

29 years of trusted experience
Emergency Services Offered

Services we offer

Computer repair service & sales. Remote Computer Support

Amenities

Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.0133 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
47%
4
26%
3
8%
2
3%
1
17%


Rating CategoryRating out of 5
quality
4.1
value
4.2
professionalism
4.3
responsiveness
4.4
punctuality
4.4
Showing 76-100 of 133 reviews

Constance C.
08/2013
4.0
computer repair
  + -1 more
I purchased a 1 hour clean up service from the company as my computer was very slow and kept crashing. I do not open up anything unless i know the sender.and I use Norton so I had no fear of viruses. The first gentleman who came stayed for approximately 50 minutes stating he thought my computer was pretty fast. He went through the start-up info as well as admin config and made some changes. He also changed the way my computer started up. and played with other areas I was unfamilar. and made further changes. He tried to sell me a backup program but after I refused, he downloaded it for free. He told me my main problem was that I had XP on my computer and I should update to windows 7. He left his number should i need him. All was good. That same day,, after I restarted the computer, an error message came up stating there was a problem with the startup and i should change it to the normal startup. When I tried, it would not recognize me as the administrator so no changes. It then really started to freeze up to the point i had to do a hard boot. I called the tech guy three times with no reply. Finally after several days of calling and waiting to hear from him, i called the company. Well, they couldn't have been nicer! They said they would send another tech out and there would be no charge. They asked when I wanted him to come and he was there the next day on time. This gentleman stayed here three hours trying to fix my original problem and what the first guy did. He first did a diagnostic test and ascertained I had a lot of unnecessary info on the computer. he recommended i purchase and install a program that cost 30 dollars which appeared to work pretty well. He then went through my desktop changing how I accessed info. In the end, my computer is much faster again and does not crash as it did. He was unable, however to fix the admin prob and we found my restore points have been lost. I also needed to help him solve some of my issues by looking up solutions on my ipad The company has assured me it will send another person to try to fix the problem. I think the company is great in doing the right thing but I think they need to be much more careful who they use. The computer works much better and as long as I don't want to change my settings, I'm good.
Description of Work: Clean up computer to work faster. Stop computer from crashing.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Irene M.
08/2013
5.0
computer repair
  + -1 more
See above. He arrived on time. I also liked the way he explained everything to me.
Description of Work: My computer, only 1-1/2 yrs. old, was super slow to come online, and sometimes didn't shut down. Computer Geek cleaned up the hard drive, omitted garbage I didn't need. He also installed a back-up hard drive I had bought. Now the computer works really fast and efficiently.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Donald H.
08/2013
1.0
computer repair
  + -1 more
Did not show for first appointment. Didn't call to cancel or reschedule. I was unable to update my Windows OS. eek could not figure out how to fix problem
Description of Work: Was unable to fix a simple issue on my computer

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$79

Response from Geek Choice
I would like to resolve this issue with you personally. We stand by our work and if something wasnt done to your satisfaction I would love to hear about it, and see what I can do to make your experience with Geek Choice a better one. please call me at 800-433-5435 ask for Matthew Mackey, I will do whatever i can to help, even if that means refunding your money

Jean B.
08/2013
4.0
computer repair
  + -1 more
They did not show for the first appointment, but we rescheduled. They were late for the appointment, but they did call ahead. I wasn't able to have everything that I wanted to get done finished in this appointment. The guy was nice and accommodating.
Description of Work: I purchased a big deal for one hour of computer services.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$75

Response from Geek Choice
here at geek choice we strive to have every service call be "A" worthy. I would like to extend my apologies for the scheduling issues that we had, along with an hour credit on future service. Please let me know if there is ANYTHING else i can do, to be an A rated company in your eyes 800-433-5435 ext 501

Buffei B.
08/2013
5.0
computer repair
  + -1 more
It was quick, painless & pleasant.
Description of Work: Got my computers running after Windows 7 killed them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Tami G.
08/2013
4.0
computer repair
  + -1 more
Everything is working and I'm happy about that. I would recommend - at first I was unhappy with the price because of how long the tech took, but once I spoke to Matt - the manager - he made it right. If you use this company and you have any issues - don't speak to the asst. - speak directly to Matt.
Description of Work: Fixed the computer, so that it now works faster and connects to the printer. The Tech took a really long time, but the company made good on it and said that he would get retraining

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$75

Response from Geek Choice
i agree what you paid is far too much, i would love to offer you some kind of refund to make the service call with us more palatable. Please contact me at 800-433-5435 ext 501 and we can work something out.

Ben S.
08/2013
3.0
computer repair
  + -1 more
Nice guy, seemed efficient, but he didn't get the job done. I feel like I should have just done it myself, which happens all too often with companies I ask for services. And had I not had patients all day, I would have.
Description of Work: tried to reconnect my printers from XP machines to Win7 machines. They still did not work and I corrected the problem the next day with a little bit of internet research.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$244

Response from Geek Choice
i agree what you paid is far too much, i would love to offer you some kind of refund to make the service call with us more palatable. Please contact me at 800-433-5435 ext 501 and we can work something out.

Mary C.
07/2013
4.0
computer repair
  + -1 more
The technician arrived on time and was professional and courteous. I had one pop up issue that was difficult to solve and this took 1-1/2 hours more than the hour paid for. The technician called for help before he clocked out and they solved the problem in 5 minutes. I had to have a conversation with his supervisor who asked for a credit card to pay for it. They wanted to charge me $99.00 per hour or about $150 extra. I told him that I thought that unfair since the technician could have called during the first hour and asked for help and it could have been fixed in 5 minutes. They took 1/2 hour of time (about $50) off the charge. The service was thorough but the technician should have warned me after the first hour that I was "on the clock" for more money. The supervisor said that it was stated when I bought the coupon; don't remember that. So, it wound up being very costly, so I just want to warn others that the $75.00 tuneup is a good price but if it goes over, they have to pay $99.00 per hour.
Description of Work: The technician cleared up some pop up messages, deleted a search system that I had downloaded that was giving me trouble and installed Skype.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$165

Gerardine J.
07/2013
5.0
computer repair
  + -1 more
It was an Angie's List Big Deal that I purchased. It worked out wonderfully and perfectly. The guys were great. They were very professional. They're really very good. I can't say enough about them. I highly recommend them. They were a great deal. They were really nice guys and if I got a problem, I'd call them back right away. I bought 2 deals and they stayed for 2 hours. They are reliable, honest, efficient and really very good. I didn't who to call to have my computer fixed and I'm always leary of looking for ads in the paper and when I started Angie's List, I thought these guys have to be good and called them. I had to call the guy in Texas because that's where the company is and then he called the guys in Brooklyn and they set up the time. I was very happy and pleased with them.
Description of Work: Geek Choice came in and took care care of my computer. They took a virus off of it, set up my computer so that I could take my iPad and print from it to the computer. They took my wireless router, renamed it and gave me a password so that it wasn't open to everyone. Then they came down and they set up my TV so that I could get the internet from NetFlix and then they went down to the other TV and set up my Wii.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Michael L.
07/2013
5.0
computer repair
  + -1 more
I purchased an Angie's List Big Deal special offer for this service and it turned out very good.
Description of Work: I used Geek Choice to go through a couple of different computers to work out the kinks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Trini E.
07/2013
4.0
computer repair
  + -1 more
Overall, it went fine, except that I still need to have the page turning problem fixed.
Description of Work: Installed Chrome on my computer, and turned off some things I didn't need, but were not able to fix one problem, which is that sometimes without meaning to, my computer turns to the prior page.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$75

Stanley L.
06/2013
4.0
computer repair
  + -1 more
I used an Angie's List Big Deal special offer for this service. I had a pretty good experience with them.
Description of Work: I used Geek Choice to clean my lap top computer of viruses.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Sharon O.
06/2013
5.0
computer repair
  + -1 more
He was unable to open or recover my hard drive. (It was too badly corrupted). We talked about replacement laptops and he helped me look through a discount online catalog of pcs . He gave me good, specific suggestions for features I should look for in my new laptop. He was also able to take my old laptop with him and recover my data files, pictures, etc. The only problem I had with this company was that The technician was a no-show for the first two scheduled appointment times. They were very apologetic each time and promptly scheduled a new service date. The third time was the charm, and They gave me a second hour free to make up for any inconvenience.
Description of Work: Troubleshoot the hard-drive on my laptop.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$75

Richard W. S.
06/2013
5.0
computer repair
  + -1 more
It went so well. Gary was an experienced technician. He took hisntime and did a very professional job.
Description of Work: Set up my new computer, router & printer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

nicholas V.
06/2013
5.0
computer repair
  + -1 more
It turned out well with Geek Choice.
Description of Work: They cleaned-up some viruses and connected the internet cable.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$75

carrie R.
06/2013
4.0
computer repair
  + -1 more
I was not very happy with Geek Choice. They told me later that they had sent out a technician and it was his first day on the job. He was not knowledgeable on what he was supposed to do, he could not fix my computer and he left. The good part of them that I would recommend is that when they realized that he couldn't fix the problem, they referred me to another provider who did fixed it so they did try to make it better for me. The second provider told me that my computer was dead and was not fixable, he didn't bill me but Geek Choice called me one more time and left messaged that I owed them money. I did not return their phone call and they have not called me since. I did not think that I have to pay anything else. I'm not sure that it was 100% their fault, the second provider that did help me out with told me that my hard drive was dead and I do believe optimistically that if they sent someone who did know what they were doing, they probably could have told me the same thing. I think they made a mistake but they did try to fix it.
Description of Work: They tried to repair my computer.

Rating CategoryRating out of 5
quality
1.0
value
5.0
professionalism
3.0
responsiveness
5.0
punctuality
3.0

$75

Trini E.
06/2013
4.0
computer repair
  + -1 more
The guy from Geek Choice came here and did the job but he turned out that he doesn't work for the company anymore. He was used to getting a lot of money for his work and this was kind of a gig for him. He did he work okay, did not give me a business card and then left. I could have downloaded Chrome myself but he did it. He seemed to be a very advanced geek and he reassembled my icons in a nice way but he was not the kind of person who could give you a lesson. He was not a permanent employee, he was somebody they go to for this job. He came promptly at the right time. I dind't think he was very professional in the sense that he said "oh, I work for my self and I will work for these people" I think that's not particularly professional but that's not the company's fault, that's this particular person. I'm not sure if I will use them again. I have used them in the past and they have done exactly what I wanted, this guy was a bit of a floater. I was contacted by Geek Choice and they asked me a few questions and one of the questions they did was whether he had shown up on time and whether he had given me a business card and I told them that yes, he did show up on time but he did not give me a business card because he never intended to work for the company again. He kind of embowered the company when he here and that was not good for them.
Description of Work: I had some glitches with the computer. I have a MAC and the pages kind of turn without me wanting to, they go forward or go back and he did not fix that. I also wanted to download Chrome and he was able to do that. I also wanted him to show me some of the functionalities of MAC.

Rating CategoryRating out of 5
quality
4.0
value
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$75

Alfred S.
06/2013
5.0
computer repair
  + -1 more
Very well. The gentleman actually called to say he was running early and was it alright to come ahead of the scheduled time instead of just showing up.
Description of Work: Were able to get my laptop to scan properly after not having been able to do since I purchased it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Judith M.
06/2013
5.0
computer repair
  + -1 more
The gentleman went overboard to connect the two but in the end, was not successful. Since this is the second repairman I have used for the same problem and neither one was successful. we came to the conclusion that my printer is defective. I could not have asked for a better serviceman. He went over and above what was expected of him and through no fault of his, it didnt work out. I have since bought a new printer and was able to print from my pc.
Description of Work: Attempted to hook up my pc to wireless printer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

susan M.
06/2013
5.0
computer repair
  + -1 more
He found my lost Google docs and advised me on storage and upgrades
Description of Work: Helped me with some computer issues

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Andrew D.
06/2013
3.0
computer repair
  + -1 more
Failed to show up as scheduled. I had to call to get rescheduled. Advice was not beyond basic ideas.
Description of Work: discussed extending wi-fi and storage options

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0

$75

Response from Geek Choice
i apologize that your service was not up to par. If you would like, i would love to extend to you a 1 hour credit usable at your disposal, and I will make sure I send you my best guy on the staff

arthur H.
06/2013
3.0
computer repair
  + -1 more
The service was decent. They were punctual. They did call when they said they would call. They had a professional staff. The pricing was decent.
Description of Work: I had to call them three times before they responded.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0

$75

Carol D.
06/2013
5.0
computer repair
  + -1 more
He called because he was running a little late - then when he came, we worked sort of together to work on the computer - he was ver professional, courteous, and did the job very well
Description of Work: He was able to update my computer and get it working much faster

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

STEPHEN Z.
05/2013
5.0
computer repair
  + -1 more
He did a fantastic job on my computer! He did what was expected and didn't try to up-sell additional services. He was competent and knowledgeable. I would certainly recommend him!
Description of Work: I bought a Big Deal for $75 for One Hour of On-Site Computer Tune-up, Repair & Services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Ralph L. H.
05/2013
5.0
computer repair
  + -1 more
They did very well by me. They were able to get things working and did a good job. The cost was well worth it to get everything working.
Description of Work: I was having problems with a computer and a router set up. They came in and got everything working.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Contact information

243 West Brdwy, New York, NY 10013

http://www.geekchoice.com/new-york

Service hours

Sunday:
9:00 AM - 8:00 PM
Monday:
8:00 AM - 10:00 PM
Tuesday:
8:00 AM - 10:00 PM
Wednesday:
8:00 AM - 10:00 PM
Thursday:
8:00 AM - 10:00 PM
Friday:
8:00 AM - 10:00 PM
Saturday:
9:00 AM - 8:00 PM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Computer Repair,
Website Design & Development,
Electronic Gadget Repair,
Computer Sales,
Computer Training

FAQ

Geek Choice is currently rated 4 overall out of 5.

Sunday: 9:00 AM - 8:00 PM

Monday: 8:00 AM - 10:00 PM

Tuesday: 8:00 AM - 10:00 PM

Wednesday: 8:00 AM - 10:00 PM

Thursday: 8:00 AM - 10:00 PM

Friday: 8:00 AM - 10:00 PM

Saturday: 9:00 AM - 8:00 PM

Geek Choice accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Geek Choice does not offer free project estimates.
No, Geek Choice does not offer eco-friendly accreditations.
No, Geek Choice does not offer a senior discount.
Yes, Geek Choice offers emergency services.
No, Geek Choice does not offer warranties.
Geek Choice offers the following services: Computer repair service & sales. Remote Computer Support

Contact information

243 West Brdwy, New York, NY 10013

http://www.geekchoice.com/new-york

Service hours

Sunday:
9:00 AM - 8:00 PM
Monday:
8:00 AM - 10:00 PM
Tuesday:
8:00 AM - 10:00 PM
Wednesday:
8:00 AM - 10:00 PM
Thursday:
8:00 AM - 10:00 PM
Friday:
8:00 AM - 10:00 PM
Saturday:
9:00 AM - 8:00 PM