Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

Empire's Aide & Services

House Cleaning, Carpet Cleaning, Window Cleaning

About us

At Empires Aide & Services we have been in business since 2000.GET 10% Discount when you call. We provide quality, affordable and professional services. We specialize in house cleaning, office cleaning, carpet cleaning, baby sitting and elder care. Our staff share the company's goal of providing compassionate, reliable and attentive service to all our clients. We work in all 5 boroughs as well as in Long Island, Westchester, Yonkers and its surrounding areas.We closely listen to the needs and concerns of all our clients in order to provide the best service

Business highlights

24 years of trusted experience
Emergency Services Offered

Services we offer

We specialize in professional cleaning service for residential and commercial cleaning in Manhattan, Brooklyn, Queens, Bronx and Yonkers. We provide quality cleaning service and call after every service to make sure you are satisfied. We have have been named best cleaning services in NYC for 5yrs in a role

Amenities

Free Estimates
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
MasterCard
Visa

Photos of past projects

Reviews

4.8172 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
8%
3
3%
2
2%
1
1%


Rating CategoryRating out of 5
quality
4.8
value
4.6
professionalism
4.8
responsiveness
4.9
punctuality
4.9
Showing 26-50 of 172 reviews

sallie R.
06/2017
5.0
house cleaning
  + -1 more
Arrived on time. The service called to make sure the cleaner was there. Cleaner did a very good job.
Description of Work: Large basement leaned after a children's birthday party

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Empire's Aide & Services
We truly appreciate you taking the time to leave a review on our page and for your positive feedback. It was certainly a pleasure working with you. We are happy that we are able to provide the services you need and to your satisfaction.

Lara R.
05/2017
5.0
house cleaning
  + -1 more
Vivien is the best cleaning person we've ever had. Not only is she a lovely woman, she also makes our house sparkle and we couldn't be happier with her or the customer service. A+++
Description of Work: We live in a 1 bedroom with a very hairy feline and very busy schedules. We don't have a lot of extra time to clean the nooks and crannies of our apartment .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Response from Empire's Aide & Services
We truly appreciate you taking the time to leave a review on our page and for your positive feedback. It was certainly a pleasure working with you. We are happy that we are able to provide the services you need and to your satisfaction.

Mary M.
05/2017
5.0
house cleaning
  + -1 more
Job well done. Vivian & Stella came for three house and cleaned a very very dusty duplex. I will hire them once a month going forward. Highly recommend this service.
Description of Work: House cleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

Response from Empire's Aide & Services
We truly appreciate you taking the time to leave a review on our page and for your positive feedback. It was certainly a pleasure working with you. We are happy that we are able to provide the services you need and to your satisfaction.

Guillaume J.
04/2017
5.0
house cleaning
  + -1 more
Violet was very responsive in contacting me and scheduling the job on a short notice. 2 people came to clean a 2 bedroom and a 3 bedroom apartment. Job was completed in 6 hours and was done very well.
Description of Work: Cleaning of 2 apartments for open houses.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$465

Response from Empire's Aide & Services
We truly appreciate you taking the time to leave a review on our page and for your positive feedback. It was certainly a pleasure working with you. We are happy that we are able to provide the services you need and to your satisfaction.

Natalie N.
02/2017
5.0
house cleaning
  + -1 more
She was very punctual, very polite and professional. She followed directions very well as to what and where I wanted to be cleaned. She did a great job in the bathroom which is probably the area that needs most attention. I have a Chihuahua who sheds quite a bit and she did a very good job cleaning up his area as well. The only thing that I was a bit disappointed with was the floors. It was still a bit dusty and needed to be mopped a little better but that may have been due to the debris that had been on it but all in all, I was very satisfied and will be using them again for future services.
Description of Work: I needed regular house cleaning services for a two-bedroom, 1 bathroom apartment.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$164

Response from Empire's Aide & Services
We truly appreciate you taking the time to leave a review on our page and for your positive feedback. It was certainly a pleasure working with you. We are happy that we are able to provide the services you need and to your satisfaction.

James G.
02/2017
5.0
house cleaning
  + -1 more
Really positive review all around. Stella was just the right person -- very friendly, understanding, and extremely thorough and professional. We have requested that she come back again to continue the extensive cleaning needed. Really excellent experience!
Description of Work: Stella was the person who came to clean the apartment this morning. The apartment needed a lot of work -- had not been cleaned properly in a long time. Stella did a very good job and we have already asked for her to come again next week.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Empire's Aide & Services
We truly appreciate you taking the time to leave a review on our page and for your positive feedback. It was certainly a pleasure working with you. We are happy that we are able to provide the services you need and to your satisfaction.

Robert G.
01/2017
5.0
house cleaning
  + -1 more
Wonderfully, couldn't have gone better.
Description of Work: Excellent, superb house cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Response from Empire's Aide & Services
We truly appreciate you taking the time to leave a review on our page and for your positive feedback. It was certainly a pleasure working with you. We are happy that we are able to provide the services you need and to your satisfaction.

nicole G.
12/2016
5.0
house cleaning
  + -1 more
Company was very responsive and professional. All phone calls and emails were answered. Stella was amazing. She asked what needed to be done. I showed her around and let her get to work. She was great. I would definitely recommend!!!! I might even be treating myself to a monthly clean, and of course with Stella. Thank you Empire and Stella for great service.
Description of Work: Deep clean of my apartment. "Head to toe"

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Empire's Aide & Services
We truly appreciate you taking the time to leave a review on our page and for your positive feedback. It was certainly a pleasure working with you. We are happy that we are able to provide the services you need and to your satisfaction.

Armen A.
12/2016
5.0
house cleaning
  + -1 more
Alena and Jennifer came over to clean and they were fantastic. We were able to communicate with each other and I told them what I needed. Unfortunately, there wasn't enough time to get everything done but whatever they did, they did well. I was really happy with the service.
Description of Work: I was desperately trying to find a cleaning service for Thanksgiving. My house needed a deep clean in order to have guests over for the holiday. Thankfully, I fell upon Empire and they got back to me fairly quickly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Empire's Aide & Services
Thank you for taking the time to leave a review on our page and for your positive feedback. It was certainly a pleasure working with you. We are happy that we are able to provide the services you need and to your satisfaction.

Stacey F.
11/2016
4.0
house cleaning
  + -1 more
She was here early and she did a good job.
Description of Work: Cleaned one bedroom apartment

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Response from Empire's Aide & Services
We truly appreciate you taking the time to leave a review on our page and for your positive feedback. It was certainly a pleasure working with you. We are happy that we are able to provide the services you need and to your satisfaction.

Wynne M.
10/2016
5.0
house cleaning
  + -1 more
The cleaning was very thorough. The apartment was very dirty and the results of the appt made it very clean!
Description of Work: I had my one bedroom cleaned including oven and fridge cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Empire's Aide & Services
Thank you for taking the time to leave a review on our page and for your positive feedback. It was certainly a pleasure working with you. We are happy that we are able to provide the services you need and to your satisfaction.

Christine M.
10/2016
5.0
house cleaning
  + -1 more
Excellent - not only did the person need to clean everything but also moved many items and put them back in place.
Description of Work: Cleaning an apartment

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Response from Empire's Aide & Services
Thank you for taking the time to leave a review on our page and for your positive feedback. It was certainly a pleasure working with you. We are happy that we are able to provide the services you need and to your satisfaction.

Randolph B.
09/2016
5.0
house cleaning
  + -1 more
My handicapped brother's apartment was in desperate need of a cleaning. From the moment I called Empire's Aide and Services to the finishing touches of the actual cleaning job, I was treated with courtesy and professionalism. The cleaning person was completely organized and worked without stopping until my brother's apartment was sparkling clean. I will be using Empire's Aide and Services now on a regular basis to maintain the cleanliness of my brother's living space. I would recommend them without hesitation!
Description of Work: Empire's Aide and Services thoroughly cleaned my handicapped brother's apartment.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Empire's Aide & Services
Thank you for taking the time to leave a review on our page and for your positive feedback. It was certainly a pleasure working with you. We are happy that we are able to provide the services you need and to your satisfaction.

Matt D.
09/2016
5.0
house cleaning
  + -1 more
It went extremely well. Very thorough job and I really was happy with the housekeeper they sent.
Description of Work: Cleaned my 2 bedroom, 2 bath apartment.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Empire's Aide & Services
Thank you for taking the time to leave a review on our page and for your positive feedback. It was certainly a pleasure working with you. We are happy that we are able to provide the services you need and to your satisfaction.

Faye W.
08/2016
5.0
house cleaning
  + -1 more
the staff Response quick. I called the phone number listed in the web, and she was out of office, then, a few minutes later, another person called me back to set up an appointment and follow up with additional calls. They sent two people to my house and they work full hours without stopping. I bought water for them and told them to take a break, but they did not drink the water until finished the job.
Description of Work: Cleaning house after the house renovation.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$303

Response from Empire's Aide & Services
Thank you for taking the time to leave a review on our page and for your positive feedback. It was certainly a pleasure working with you. We are happy that we are able to provide the services you need and to your satisfaction.

Maureen F.
08/2016
5.0
house cleaning
  + -1 more
She did an excellent job. She was right on time and worked for full four hours. Very pleasant person. I offered her water or something else to drink but she declined. She worked every minute and my apartment looked great when she left. I was very pleased with the quality of the work and have requested her to come back again.
Description of Work: Cleaned 1 bedroom apartment. Swept all floors, vacuumed carpets, dusted all furniture, wiped down all cupboards. Cleaned gas cooktop, microwave oven, sink, counters and front of all appliances. Washed dirty dishes. Washed all floors and the interiors of all windows. In bathroom, scrubbed tub, tiling, sink and toilet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Response from Empire's Aide & Services
Thank you for taking the time to leave a review on our page and for your positive feedback. It was certainly a pleasure working with you. We are happy that we are able to provide the services you need and to your satisfaction.

Eitan C.
08/2016
5.0
house cleaning
  + -1 more
We were very pleased with this cleaning. Despite being on the pricier side, it was well worth it as we were very satisfied with the results!
Description of Work: A really thorough and professional cleaning!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$200

Response from Empire's Aide & Services
Thank you for taking the time to leave a review on our page and for your positive feedback. It was certainly a pleasure working with you. We are happy that we are able to provide the services you need and to your satisfaction.

ronnie H.
08/2016
1.0
house cleaning
  + -1 more
Never used because talking to them on the phone was impossible.
Description of Work: None! I called and the person who picked up the phone had no idea what I was asking when I asked, "Do you only have cleaning services." I tried several times to get him to understand the question to no avail. I asked to speak to someone else but he said he was the only person there. Needless to say, I did not use their services!

Rating CategoryRating out of 5
professionalism
1.0


Response from Empire's Aide & Services
We are sorry to hear of your unfortunate experience in trying to contact us here at Empire's Aide. We all take current and potential customer complaints seriously. I would love the opportunity to speak to you regarding your complaint. Please send us your contact info via our message center or you can give us a call at your convenience.

Natasha R.
08/2016
5.0
house cleaning
  + -1 more
They arrived on time and did a good job over all. There were some places that were missed but nothing bad. Overall the cleaning was great.
Description of Work: Cleaned a 2 family home

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Empire's Aide & Services
Thank you for taking the time to leave a review on our page and for your feedback. It was certainly a pleasure working with you. We are happy that we are able to provide the services you need and mostly to your satisfaction. We endeavor at all times to learn from our weaknesses that we can become better at what we do.

Ali S.
08/2016
5.0
house cleaning
  + -1 more
They did a great job. They missed a couple of things in the kitchen but overall they were thorough and professional. I recommend them.
Description of Work: Apartment cleaning before moving in.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Empire's Aide & Services
Thank you for taking the time to leave a review on our page and for your feedback. It was certainly a pleasure working with you. We are happy that we are able to provide the services you need and mostly to your satisfaction. We endeavor at all times to learn from our weaknesses.

Rob P.
08/2016
5.0
house cleaning
  + -1 more
Amazing customer service , understood what exactly I need for my new place and send someone within a day .. So last minute and they didn't make it a problem at all .. Super great job they did .
Description of Work: They. Leaned my new place before I fully moved in , and it only took a couple of hours .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Response from Empire's Aide & Services
Thank you for taking the time to leave a review on our page and for your positive feedback. It was certainly a pleasure working with you. We are happy that we are able to provide the services you need and to your satisfaction.

Chaka P.
07/2016
2.0
house cleaning
  + -1 more
The service and her work was okay, she was very responsive but the professionalism of the business wasn't pleasing. The owner was "apologetic" but the situation wasn't rectified and I was left with a bill and a "sorry."
Description of Work: Initially I wanted the entire apartment cleaned. Two bedrooms, kitchen, bathroom and living room. The woman was extremely late and had to leave early so she just completed the kitchen, bathroom and living room.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
2.0


Response from Empire's Aide & Services
Thank you for taking the time to leave a review on our page. We are sorry that you have had a not so positive experience with Empire's Aide. We always welcome and appreciate your candid and honest feedback since these are what help us to grow and do better. We constantly learn from situations like yours which in turn help us to make our cleaning service a more positive and effective one.

Richard S.
05/2016
5.0
house cleaning
  + -1 more
It went beautifully. The two ladies they sent were extremely nice. My mother is 89 years old, and not an easy person to work with. They were both very patient, set her at ease and really listened to all the priorities she had. The house sparkled by the time they were finished and the two women hugged her at the end. We now consider us their long-term customers and look forward to having them work on the house again. I'd recommend them to everyone.
Description of Work: Cleaned a two-level house - floors, carpeting, polishing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Empire's Aide & Services
Thank you for taking the time to leave a review on our page and for your positive feedback. It was certainly a pleasure working with you. We are happy that we are able to provide the services you need and to your satisfaction.

Stephen S.
05/2016
4.0
house cleaning
  + -1 more
Violet was really helpful and patient with our change of schedule. The apartment has been cleaned by 2 nice ladies who worked hard.
Description of Work: Deep cleaning of apartment after was renovated.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Empire's Aide & Services
Thank you for taking the time to leave a review on our page and for your positive feedback. It was certainly a pleasure working with you. We are happy that we are able to provide the services you need and to your satisfaction. We always welcome your feedback as it encourages us and helps us to do an even better job next time.

ESTHER G.
04/2016
5.0
house cleaning
  + -1 more
I scheduled 2 cleaners to thoroughly clean my apartment for Passover. The first one arrived exactly on time, but the second one was delayed 90 minutes due to a subway fire. They got right down to business when I supplied them with rubber gloves and cleaning supplies. I explained to them what had to be done and things to keep in mind when cleaning a kosher kitchen, like using separate sponges for the meat counter and the dairy counter. The bathroom turned out gorgeous, with shining tile and floor. The kitchen was cleaned very thoroughly. This included cleaning the refrigerator and stove to a shining perfection. The other rooms were also vacuumed and dusted. I loved seeing my apartment so clean and fresh looking.
Description of Work: Passover cleaning of 1 BR apartment.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$335

Response from Empire's Aide & Services
Thank you for taking the time to leave a review on our page and for your positive feedback. It was certainly a pleasure working with you. We are happy that we are able to provide the services you need and to your satisfaction.

Contact information

244 Fifth Ave. Suite G-227, New York, NY 10001

http://www.empiresaide.com

Service hours

Sunday:
7:00 AM - 10:00 PM
Monday:
7:00 AM - 10:00 PM
Tuesday:
7:00 AM - 10:00 PM
Wednesday:
7:00 AM - 10:00 PM
Thursday:
7:00 AM - 10:00 PM
Friday:
7:00 AM - 10:00 PM
Saturday:
7:00 AM - 10:00 PM

Licensing

Bonded

Insured

Licensed*

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Carpet Cleaning,
Window Cleaning

FAQ

Empire's Aide & Services is currently rated 4.8 overall out of 5.

Sunday: 7:00 AM - 10:00 PM

Monday: 7:00 AM - 10:00 PM

Tuesday: 7:00 AM - 10:00 PM

Wednesday: 7:00 AM - 10:00 PM

Thursday: 7:00 AM - 10:00 PM

Friday: 7:00 AM - 10:00 PM

Saturday: 7:00 AM - 10:00 PM

Empire's Aide & Services accepts the following forms of payment: American Express,MasterCard,Visa
Yes, Empire's Aide & Services offers free project estimates.
Yes, Empire's Aide & Services offers eco-friendly accreditations.
No, Empire's Aide & Services does not offer a senior discount.
Yes, Empire's Aide & Services offers emergency services.
No, Empire's Aide & Services does not offer warranties.
Empire's Aide & Services offers the following services: We specialize in professional cleaning service for residential and commercial cleaning in Manhattan, Brooklyn, Queens, Bronx and Yonkers. We provide quality cleaning service and call after every service to make sure you are satisfied. We have have been named best cleaning services in NYC for 5yrs in a role

Contact information

244 Fifth Ave. Suite G-227, New York, NY 10001

http://www.empiresaide.com

Service hours

Sunday:
7:00 AM - 10:00 PM
Monday:
7:00 AM - 10:00 PM
Tuesday:
7:00 AM - 10:00 PM
Wednesday:
7:00 AM - 10:00 PM
Thursday:
7:00 AM - 10:00 PM
Friday:
7:00 AM - 10:00 PM
Saturday:
7:00 AM - 10:00 PM