Empire's Aide & Services

Great work!

Excellent but a little pricey!

A job well done!

Excellently

Perfect.

The experience was positive. I would recommend Empire Aids and Services.

We hired Empire's Aide to come clean our communal office space on a Saturday. One cleaner came and worked dedicatedly for 5 hours. The rate was extremely reasonable (about $13/hr), the cleaner was able to bring a lot of supplies that we were lacking, and it was very easy to set it all up through Violet. I will say that when I initially contacted the company for a quote, it took them about 2 months to get back to me. Apparently they were having server problems for their email system. No big deal. We will definitely use this service again, and would recommend it to anyone.

A very good experience from beginning to end. Professional and courteous. My apartment is small, old and not easy to clean, but it was sparkling, literally, when everything was done. This service is more expensive than my previous privately hired cleaning lady, but I must say, the money is well worth it! I will keep using this service in the future. My impression after the first visit, reliable professionals who know what they are doing.

Elizabeth did an excellent job. She cleaned the 1st and 2nd floor bathrooms and 1st floor refrigerator. She did an excellent job. I will use this company again.

I used Empire in Jan. 2012 to clean my Dad's apartment. Violet was a delight to speak with on the phone and the gentlemen who arrived with a female cleaner were equally delightful. I needed my Dad's apartment cleaned thoroughly again; I had no hesitation in calling Violet and I loved the fact she sent the same gentlemen; therefore he knew what I liked and just did the work without me having to keep an eye on them. I will CERTAINLY use again if necessary and recommend this company to anyone. Thank you again!

I recommended her to other friends of mine! Stephanie JA

I started using Empire's Aids about six months ago. They have been sending the same person to me for almost that entire time. I'm very pleased with the work he does. He also has a great personality. I will continue using them as long as I live in the area.

Even though I had been very specific about not having ANY cleaning supplies, and to have the crew call me when they got to the building so I could open the basement door, all communication was filtered through the owner. This made for a delay and confusion on arrival -- when I immediately went to open that door after being called by the owner, 2 of the 3 staff for the day were entering the building's main entrance dragging their huge vacuum with them, and were a bit put out when I insisted they enter from the basement entrance. I had to shout at them and go outside on a cold and rainy day to get their attention and have them come away from the entrance and enter the basement. (Too bad, all workers, including licensed plumbers, electricians and contractors, enter through the basement.) This was only the beginning. Upon arrival upstairs, they asked me for my bucket and mop, and seemed put out yet again because I didn't have one. I had been clear that I had NOTHING, as we have very little with us in the apartment we're currently renting. Calls ensued between the "supervisor", the owner and me, wasting my valuable time since there were many items on my "to do" list for the day, with a major move pending. After a few more calls, and with some annoyance on the crew's part, it was decided that the supervisor would go out and purchase a mop and bucket at the owner's expense. Duh. In the middle of this, the owner called yet again to tell me the third cleaner had arrived and was buzzing me but I was not responding. She must have buzzed the wrong apartment, since I was standing next to the working buzzer. It finally rang, although the person did not bother to answer who was there, and I had to assume it was her. This all delayed 2 of the 3 people a half hour, which I had to point out when the original four hours were about to be up. More calls with the owner. More of MY time. I was asked by one worker for a dust mask, which I was able to provide. What part of "demolition dust" did not communicate clearly? And the supervisor did not supervise. I felt like their mother, following them around to see if things had been done properly. The bathroom was declared done, and I opened the cabinet to find the same sticky mung on the bottom. (Oh, was I supposed to do inside, too? OK, I can do that.) The woman cleaning the windows did more to schmear them than to clean. There was plenty of light coming through, and when I came to look towards the end of their shift, all I could see was streaks on all the windows. The supervisor's immediate reaction was to suggest of course it was in between the double panes. NOT. I showed him that it was streaks, so he started to re-do them -- using up his hours on my dime, to repeat the task. They had no ladder, or sponges, although I had stated when I made the appointment with the owner that the walls and moldings needed to be sponged from demolition dust. They also do not travel with an extension cord, and the vacuum did not reach a closet in the hall. I saw this and provided one. It felt like I spent the entire time they were there watching to monitor what work was accomplished, and how well. And to see what else they did not bring. I prefer to hire a professional, let them do their work, and get on with mine. My experience with this company was the antithesis of that. I felt like I was Mom, checking up on the task my uninterested teenagers were doing, although these were grown people. When I spoke a few more times during the shift with the owner, she was first silent in response, then expressed disappointment. Funny, I was disappointed, too. She knew I had tentatively scheduled two more visits for her crew within the following week, yet never did an apology for the shoddy and unprofessional work I experienced come out of her mouth. Just that she was disappointed. She obviously didn't care if she lost the other visits, and maybe a repeat customer. All because she didn't communicate the job to her crew as I clearly expressed it to her. "No, I have NOTHING here", I had said in our initial conversation. "They will have to bring whatever they need." A little passive-aggressive is what it felt like to me. From start to finish I felt as if THEIR unprofessionalism went unacknowledged while their mistaken expectations of the job and what I "should" have provided for them resulted in my being the problem. REALLY? I have precious little time to schedule someone else to do the other cleanings, but will do so, as I would never use this crew again. EVER. Spent half my day on the phone with the owner, without any satisfaction for a job performed poorly and with attitude.

Sharmane was wonderful and professional and did everything perfectly. I am planning on using her again.

Have used this service for several months. Always prompt and thorough. Also provided extra clean-up and help to move services. Very responsive to specific household needs and times needed. Also very trustworthy.

They are very efficient, polite and enthusiastic. I recommend them very highly and without any reservation.

The crew of 3 worked hard and very carefully on this initial cleaning appointment, to clean up our 4 bedroom 2.5 bath house. I was very happy with the result and have since been using one of the crew members to do our regular cleaning every 2 to 3 weeks. Violet in the office is very responsive. The crew member is always on time, follows instructions well, and does a great job. And their price is very reasonable. I highly recommend this agency.

Empire was very professional. First, they sent someone to assess the work and provide an estimate. The next day 3 workers arrived on time and stayed for four hours (I only expected them to stay for three). They were very hard-worker and extremely pleasant. Because we have been de-cluttering for so long, our job was quite extensive. They did a very good job and the apartment looks much better. We will definitely use Empire again as we continue de-cluttering.

I use Empire's Aide twice a month, and am generally very happy with their service. The price is better than other comparable cleaners, for good quality serivce.

They came over to check up on a sewer back up. After I explained the nature of the job to them, they asked whether the job was big enough to warrant a special machine. I said no, based on a tenant report. They showed up and said the job was too big and they needed the machine and that I should call back to reschedule. I called back, and they said they don't do that type of job. No harm no foul, except that my brother had to go there to meet them. It would have been nice if they had told me at first that they don't do this job or if they had a consistent point of view between their employees. All in all, it was an ok experience and I would consider them for a regular cleaning job if/when I have one.

I had 2 workers and based on my explanation of the condition of the apartment; I was pleasantly happy to see that there was a man and a women. There was a lot of work that needed to be done and it was done well. I have tweaked a few areas and that is only because I am OCD and have a problem. They did a really good job again, based on the condition and the price was excellent. Thank you guys!!!! I would use again and recommend them.

The staff came prepared, worked hard, and even asked me to check their work to make sure it was to my liking prior to departure.

They were very punctual, and the house was absolutely spotless when they were done.

They did a very good job. I was very surprised with they way the work was done. They were very professional and friendly.

It was great. They did a good job, they were on time and very professional.