Empire's Aide & Services

It went very well. Vivian was very good, a very nice person. Totally punctual. I felt very comfortable having her in my home cleaning.

Highlights: - The young lady came on time, even though my building is hard to find. - Excellent attitude, even after the long work day. - No complaints about the gritty jobs- and no hint of judgement. - Meticulous cleaning of the kitchen. - Worked quietly as my son took a nap, of her own accord- I found that very kind. - Asked before using any scrubber brushes, making sure they weren't for my son's bottles. Because my kitchen was so gnarly, it took a while to clean it (3 hours). So by the time she got to the bathroom and living room, it was on extra hours. I requested the extra time, because the scope of the work justified the extra hours. But it was a lot for one person, and I felt uncomfortable reminding her about sweeping the molding or cleaning the dining room table because of the fact she had to stay so long. I would not do a 5 hour cleaning again, but I probably wouldn't have to because the kitchen has been transformed, and only maintenance cleaning will be required now. I will certainly schedule regular 3 hour cleanings from here on. Also, I would use my own solutions because I ended up providing most of them anyway (I have stainless steel all over the place). I am satisfied with the work completed, as well as the professionalism of the employees. The young lady who cleaned was cheerful and worked very, very hard and Violet who set everything up made everything run super-smoothly. I will be using them again for regular cleanings and I will be recommending them to my friends as well.

Working with Empire's Aide and Services was a breeze. Very quick to respond and schedule. The woman who came to clean my apartment was so easy to work with, had a great can-do attitude and did a very good job cleaning my place, which needed a good scrub after a subletter. My only minor note would be that I had also inquired about carpet cleaning and was told I would receive another call about this, but that never happened. I have since gone with another company that specializes in this service.

Worker arrived about 30 minuets late to the location. Upon arrival I received a call from the worker confirming the price and the time it would take to clean the apartment. My tenant informed me that the person cleaning was friendly, efficient and did a very good job cleaning. I will give a pass on the tardy arrival as my tenant gave such rave reviews of the work that was done in the apartment. I will use Empire in the future if the need arises.

It went extremely well! I even remembered Chris' name because he did such a good job.

Went well. Feels good to be in a cleaner house.

e.For the first couple of months the person did an adequate job of cleaning. Then the last month she closed the door on me so that I wouldn't see what she was doing. When I asked her to not sweep the carpet but to use the vacuum cleaner, she refused to listen to me. I asked her to clean the dust off some wooden clothes hangers in the basement and she told me that they hit her in the forehead. I offered her an ice pack and she refused it. The hangers were still dusty. I also asked her to clean the outside of the washing machine and she said: "Do I have to do it all the time?" The last time that she worked for me, she asked my permission to close the bathroom door while I was standing there. I said "okay" but that was the last straw for me. I phoned Empire Aide and told them not to send her anymore. I have since hired my cousin to clean.

Their service was good. Their price was $90 for 5 hours, which included an Angie’s List discount. She cleaned very well. I did not need to touch up anything after her. I would use her again. I had no trouble scheduling.

Violet was very professional in scheduling and following up after the work. The two cleaners she send did an excellent job with a very dirty apartment. I would certainly recommend her service.

I called Violet late Friday afternoon from the airport as I was about to board a plane and leave town for 10 days. I had just obtained a signed lease for a vacant apartment earlier that day and the people wanted to move their belongings in that weekend. The apartment was not ready for occupancy as it needed additional cleaning. Violet provided an associate to clean the apartment, and my handyman was able to let the cleaner into the apartment as he was present to finish his own work. The cleaner did an excellent job. My handyman and the tenant were both pleased. I spoke with Violet at the conclusion of the work, and several hours later I was able to find a computer and make payment from overseas. All in all and excellent experience. I was a little worried because I like to have the apartment just right for a move-in, but, in this case, I could not be available to make that happen. Fortunately, Violet and her Company stepped up and provided excellent service.

The bathroom was cleaned really well. washed the floor and cleaned the sheets. it was nice to come home to a clean space.

I've used Empire's services twice in the past 2 weeks. I got different maids each time. The first time the housekeeper was slightly late (maybe 10-15 min) but she did a great job meeting my requests to clean the entire 2B/2b in a short 3 hours. Place wasn't very dirty, as I had done a massive cleaning just a week prior, so she focused mostly on the floors, countertops, did a terrific job in the bathroom! The second time, the maid (different one) was on time; however, seemed like every chance she got she would talk on her cell phone while cleaning. I was in and out of the apartment, doing laundry, getting the mail, etc... even at one point I went into the bedroom and closed the doors briefly... all those times she would take out her phone, she would put it away as soon as she saw me, but I thought it was a bit unprofessional. As far as the cleaning goes, though, she did a really good job as well. And I got a 10% discount both times for mentioning that I found them on Angie's list, that was a nice plus. Overall, I'd recommend it their services.

I was told it would take 4 hours. They sent 2 people. The girl was good. They guy was lazy. Overall, they were not thorough at all. They ended up being here for 6 hours so I had to pay for 2 extra hours and I still had to go over it and clean after they left. It shouldn’t take 6 hours to clean a studio apartment. It didn’t really seem like they cleaned the kitchen at all.

Called on a Fri night in the middle of July and they had someone there first thing Sat morning. Price was very reasonable and did exactly what was asked of them.

My Mom is elderly with a spine condition and she needed the house cleaned and we knew of no one. I live in Il and turned to Angies List. I spoke to Ms. Bailey who was absolutely wonderful! She had her team did what she promised. They were on time and my Mom was very pleased. I arrived the next day and I too was impressed. I will DEFINITELY use this company again for my Mom. We had a death in our family and were having the repass there. Miss Bailey was very sympathetic to our needs

I think they’re fine, good and reliable. They work to find someone based on my needs that day, If I need someone tomorrow they will work hard to find someone to come out to the house. I think they’re fairly reasonable price wise. They’re nice and they do a good job for me.

The owner is amazingly attentive and responsive. She got back to me with a quote, followed up to see if I had any questions and has quickly responded to all of my concerns. Our first try with her team was a little wobbly as the housekeeper tried to solicit our business direct rather than going through the service. The company responded quickly and professionally and sent someone new the next time. New person is fabulous and does a great job. Just wish we could find a dog lover as we hate having to crate the dog, though small price to pay for a reliable company with good staff.

The cleaner showed up on time and was very thorough in her cleaning. She even did the inside of my bathroom drawers and my fridge. She spent the full five hours being slow and careful to really clean, and my apartment was a bit of a mess!

The person was good when told specifically what had to be done. For instance, the kitchen cabinets had some dirty spots which she overlooked until I pointed them out....then they were cleaned perfectly. The same was true of the bathroom tiles. I had to ask her clean all of the tiles, not just those around the tube. Once I pointed that out, she did them perfectly. I work at home so it was important that she work quietly and quicky, which she did.

They have come in 3 times already. The service is very good and I would recommend them. The only minor issue is just that they come in during weekends so they don't always start on time.

Empire's contact person, Ms. Violet, is incredibly responsive to requests and is always on top of things. She is a dream to work with. The actual cleaning is done very well. I cannot recommend this business enough. Definitely get in touch with Empire if you would like a pleasant, professional and excellent cleaning experience!

Violet was extremely responsive to our initial query. The first person they sent was very nice but did not do a good job. They sent a second person, Germain, who has done a truly excellent job -- incredibly thorough and detailed cleaning. We hope to continue to use them for a long time.

They're fantastic. I've used them several times. They're just so good at what they do! They come in and get so much done! It's not cheap, but I think it's work every penny. I haven't used them in a bit but definitely plan on calling them again.

Andrew arrived promptly and in good spirits. He was very meticulous and thorough. He was clear about what items he needed from us and we were able to work in the background while he cleaned for 5 hours. The end product was wonderful and I just scheduled another appointment with Empire's and Andrew in particular.

The cleaning was through and Andrew cleaned from bathroom to kitchen to my floor on time although other services always ran out of time to mop the floor.