Best Home Services

Shocking service, the worst I have seen. Will not recommend.

I really liked the performance of the girls. They really know what they are doing. The owner teaches her employees how to clean the right way. They dusted and cleaned every object that I had and put it back in the exact same spot. They are very confident and competent and also very professional. They are all around very lovely women to work with. I was so happy with them that I went out and bought them lunch, which they more than deserved. I plan to use them for the rest of my life and recommend them to anyone at anytime. The owner, Mary, really works with you to give you what you need when you need it.

It was a very pleasant experience. I have never had someone clean my apartment before, but have now decided to have this done on a regular basis.

Because the job is so big, it needed to be done over two days with two women. The first day while one woman was early and very professional. The other was late by quite a bit and did not seem to have the same sense of urgency or attention to detail as her counterpart. She also was on her cell phone a bit more than I liked. I don't mind taking calls on the job, but sitting down to take a few calls for 5-10 minutes each when you're getting paid by the hour is pretty unprofessional. She was to be our regularly scheduled cleaner and we weren't super thrilled with the job that she did. We had to cancel the second appointment due to weather at which time we decided to go with a different company. Another reason we decided not to use Best again is because we were interested in a green cleaning company. When we asked the owner of Best about using green products, she wanted to do the first deep clean with the list of products on her shopping list (which weren't green) and then switch over, which kind of defeats the purpose.

Overall I was very please and would recommend Best Home Services to others in need of house cleaning.

House cleaner was great, thorough, punctual. Scheduling was difficult, however, and owner was very angry we canceled her services - she felt she had worked hard to accommodate us and that we owed it to her to continue services. We canceled because we found someone that didn't require so much scheduling hassle. We didn't break a contract or anything like that, but she essentially vented over the phone with me about how upset with us she was. I found this odd and unprofessional, and just told her I was sorry for any mis-communication and tried to politely end the conversation.

Mary was very helpful with working around my scheduling needs, and anticipating bad weather. Her estimate was very reasonable. The cleaner (Evelyn) was prompt and professional and did very good jobs in both places. She was finished within the time window the two fees covered, and hit every nook and cranny including the cabinets, microwave and refrigerator. I was very pleased with the service. Best does not provide cleaning products and requires customers to have them on hand. However, they send you a very detailed product list that even includes helpful reviews of various products and brands.

I found them on Angie's List. I pay them per visit but it depends on the size of the house. I have a small, one bedroom so it is $85 each visit. It has been very professional and great. They have been great. They communicate by email and are very good at communication, so if there has to be a change in the date or time of my service that is great.

They are very good. We love the girl who did this. We spend $115 every two weeks. The company is professional. They are on time. It?s important to have somebody in our home that we feel comfortable with and I feel comfortable with her. So that?s the main thing and we can trust them. I would recommend her to others as well. I think the price is a little bit expensive.

I am very pleased with them. I think they are excellent. They are very responsive and keep me informed of what's going on. They are very flexible. Their price contends with others.

Overall, the experience was incredibly helpful. I learned of this service through Angie's list and have called and will call this company as many times as I need their services. I have some health problems which prevent me from doing much cleaning in my home and this service is a blessing.

I emailed the service through Angies List and got a phone call back from Mary within 20 minutes. I told her what my space was like, she gave me an estimate and we set a time. Two lovely ladies showed up (10 min early) and got straight to work. 3 hours later my place was clean in a way it hasn't been in years. They worked hard and got the job done. I am very happy. I signed up to Angies list specifically to find a cleaning service and I found a great one. I will certainly use The Best Home Services again.

My experience with Best Home Services was terrific. Mary has a big personality. As I bachelor, i could hear strains of my mother as she advised me to tidy up prior to the cleaning appointment. Wilma arrived at 8:55 for a 9:00 appointment. She went right to work and did not stop until the end of the 6 hour initial visit. The apartment looks great! I told Mary that I wanted the initial focus to be on the kitchen and the bathrooms. That's where wilma spent the first 4 hours and they look better than they have ever looked. I will most certainly continue working with Mary, Wilma and Best Home Services. 4/7/2012 I am no longer using Best Home Services.

Like some others have reported, my initial contact with Mary was quite off-putting. Her office number is apparently also her home number, so when I called at 8:00 on the Sunday after Christmas she appeared to be none too happy--so much so, in fact, that I considered cancelling my estimate request. However, she did call me back the next morning and was able to set up an appointment for me the very next day--and this was during a blizzard! She sent two people, both of whom did a fine job, and she kept me in the loop on their travel progress through nearly impassable roads. The cleaners were able to get our the grout in our shower super clean--it's a white as when we moved in. They did a great job. Mary did put rather a hard sell on us to use her bi-monthly or monthly service, which I was interested in, but the pressure was, again, rather off-putting. (That and the initial contact are why I gave her a C on professionalism.) Having said that, though, we're still considering using her regularly. And I do get the sense that Mary will do anything to make the job right and that she takes great pride in the work she does; I think that's a benefit the bigger outfits probably don't have. Overall, my experience was very good. I'll certainly be using Best Home Services again, and I will recommend them to others, as well. Don't let a brusque initial contact put you off :)

As this is my first time hiring a cleaning service, I must say that I had an absolutely WONDERFUL experience with Judith today. I live in a large 1BR and have not cleaned the apartment in 3 months or so due to a very hectic work and school schedule. Chaos beyond chaos!!! Judith arrived on time (9am) and began to tackle the mess immediately. I did assist her in putting away my laundry and dumping papers and trash, because I felt horrible having her do everything by herself. I felt so comfortable with her presence in my apartment that I fell asleep in my bedroom for several hours while she did her work in the other rooms. When I woke up I was in awe at how clean my apartment was. I swear I saw those glistening cartoon stars on everything she touched and wiped. Judith did take 61/2 hours to clean my apartment, and I am so sorry that she had to go at this task alone. Should my apartment get to this magnitude of dirtiness again, I will request 2 cleaners (one of them being her). But I highly doubt this will happen again. I intend to continue with this housecleaning service bi-weekly/monthly. It is a bit pricey compared to what I've heard my friends pay for the same services that this company provides, but after this experience it is truly well worth the money that I spent. (FYI: The above price quote excludes tip) I am extremely pleased with my experience and have already begun recommending this company to others who are interested in having their house/apartment cleaned.

They did a great cleaning job and both the person who runs the service and the cleaners have been very pleasent to work with. One of the cleaners now comes back on a regular basis. We are paying a bit more than other people I know but so far it has been worth it.

I am hard to please. The first person sent to my house arrived late which to me is a bad sign. I spoke to Mary, the owner of the company, she made note and sent me a second person who i have been very pleased with ever since. I feel very comfortable allowing her to enter my apt in my absence, she is very thorough and communicates very well, pointing out things i appreciate knowing. She calls me and leaves notes. Its great to have found someone who does what i need without any fuss or miscommunication. Additionally, Mary is detail oriented and runs her business very well. I have had no problems and i have not complaints. I highly recommend Best Home Services.

One day, the cleaning lady accidentally took my laundry card. I was notified by the owner of the business via a brief email two days later explaining the cleaning lady had inadvertently left the card in her pocket and that I would get it back next week. No apology. I called to explain I needed it back sooner because I had laundry to do over the weekend. The owner was unapologetic and was trying to give me solutions (e.g. buy another card) instead of simply offering to fix the problem.

I'm a bit of a procrastinator and I knew my Aunt Bev was coming to town but I tried to convince myself that I could handle the clean up job myself (yeah right)... so at the last minute, a day and 1/2 before, I panicked and remembered the commercial by Angie's List, joined, searched for housecleaning services, read the reports and then called Best Home Services at 10 pm at night! Mary, the owner, called me the next morning, woke me up, I guess she owed me, and quickly reassured me that I was covered and could relax! I fell back asleep with a smile on my face. Later that day, I got a call from the same company with all the logistics. Judith, the chosen one, arrived and changed my life... ok my apt and I'm so glad I chose this service. I highly recommend them and Judith is simply the best! Thank you Angie, Thank you Mary, Thank you Judith... for making my visit from my Aunt Bev to my somewhat cluttered NYC apt. a success! (ps, pls do not judge, I did not use spellcheck) Marquesa

Very thorough, took comments and correction well. Would definitely recommend.

They have been very good so far. They started the work couple of months ago. They charge about $115 for 4 to 5 hours of work. The cleaner is good. The woman that handles the service is rude sometimes.

I really liked her, she seemed like a very sweet woman. I let her know upfront that I had a small dog. Unfortunately, when she called back and told me who would be coming out she let me know that all of the women working for her were afraid of dogs.

I called Mary at Best Home based on recommendations I had seen on Angie's List. Mary was accommodating and delightful. I needed to get my apartment thoroughly cleaned before going for knee surgery. Not only did she show professionalism about the services her company could provide but also showed concern about my health. I described to her my space--small, cluttered (in a neat sort of way), with lots of things that needed to be picked up dusted and replaced on a clean shelf. I told her there were lots of places that were stuffed with stuff and hard to get to, but they had to be gotten to. She understood perfectly what was required. She sent me Judith--extraordinary Judith. Judith showed me ways to use a vacuum that had never occurred to me before. She cleaned places that hadn't been cleaned in I don't want to say how long. Any time I suggested she take a break or a glass of water she refused and just kept working intensely and non-stop the whole time. She stayed within the time Mary had budgeted for the job, even though we all understood it was possible to go over that time frame. My apartment shined and smelled great by the time she left. Mary contacted me to ascertain how Judith had performed, but she also contacted me to wish me good luck with my surgery. I felt as though I had made both a professional and personal connection with Mary and Judith. The services performed were excellent and I would recommend using this service without hesitation. I know I will again.

My initial contact with Mary was a bit off putting but she explained that she was waiting for the tech guy to install a new computer system. I then understood why she seemed a bit gruff. I had no problems whatsoever with further communications with Mary. I needed work done on a Saturday and suggested 10AM. Mary then explained that 9AM would be better for the initial visit as some of her employees worked two jobs that day. Again, I understood her rationale. Mary is upfront and explains everything to you. Camille was the person who came to clean my apartment. She was 1/2 hour early and asked if that was ok. I had no problem with that and she got started. After she finished each room, she asked me to check to see if everything was done to my satisfaction and it was. I also appreciated the fact that she put everything back where I could find it. I would use this service again. I would ask for Camille again.

My husband and I are renovating our bathroom. We wanted to try and schedule for the apartment to be cleaned as soon as we thought the bathroom would be finished. Mary was able to schedule us for Monday, the Labor Day holiday, which was wonderful! Unfortunately, we were not as far along as we thought we would be by Monday. Things were still in a bit of disarray when the woman who came to clean, Lenore, arrived. She was wonderful! She was very pleasant and easily cleaned around us while we worked to move things out of the way. The place looked great when she left, and we were very happy with Lenore's work (especially considering the conditions she had to work with). I would highly recommend Best Home Services.