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Carpet Guys USA, LLC

carpet installer

About us

We're a well established business with over 30 years of unmatched expertise. Customer and priorities are always first. We're very timely with our work and never lose attention to detail.

Business highlights

41 years of trusted experience

Reviews

4.9145 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
93%
4
5%
3
1%
2
0%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.7
responsiveness
4.9
Showing 51-75 of 145 reviews

Dorothy F.
12/2018
5.0
Thought a little expensive gentleman very clean and did a very good job also very professional

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Bob F.
11/2018
5.0
Lee is a hard working professional who is prompt and reliable. I would hire him again!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Christine P.
11/2018
5.0
I can't say enough good things about Lee! He arrived on time, worked diligently and so much attention to detail!! A hard worker who is reliable, kind, and truly goes above and beyond to make sure you are happy with the results of his work. I highly recommend him...very kind man.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Anthony S.
11/2018
5.0
Lee your Tech was excellent and very honest thank you

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Kathleen R.
10/2018
5.0
Contacted Carpet Guys USA, LLC on a Friday to provide carpet repair at business office. Received call back almost immediately, and work was scheduled to be performed the next day. Lee arrived at the site early and proceeded to do excellent job repairing problem area. In addition cut & pieced doorway carpet with remnant, and proceeded to inspect entire office carpeting to ensure no further problem areas, and guaranteeing carpet to last several more years. All personnel I encountered were a pleasure to work with, and I wholeheartedly thank Carpet Guys USA for a job well done!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Brian S.
10/2018
5.0
These guys were great! Lee showed up exactly on time. He thoroughly explained the process of stretching the carpet to me. He took his time and made sure everything was exactly the way it should be before he finished the job. My overall satisfaction is very high and I am very pleased with how the work turned out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Matthew O.
10/2018
5.0
Quick response very satisfied with the work he did.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Chaia L.
10/2018
5.0
He did a good job, made the carpet look beautiful, was hard working.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Donna S.
10/2018
5.0
They were punctual & professional .

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

MANSOUR A.
09/2018
5.0
great job

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$590

Kelli N.
08/2018
5.0
Dependable, prompt, courteous and did an excellent job!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$450

Denise B.
08/2018
5.0
Lee was very professional. He assessed the damage and suggested solutions. My furniture was moved and carpet was stretched and cleaned within a reasonable amount of time. I would hire Carpet Guys again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$300

Linda L.
08/2018
5.0
To keep it short and sweet - I am very OCD for my home- I come from a family of handy men of all trades- needless to say I like my work grade A! Lee installed carpet in my whole downstairs , hallway and stairway. Lee is beyond professional , genuine and by far the hardest working man in Orange County ! I have been so dissatisfied with OC workers compared to nyc and Lee has proven me there is hope!!!! His work is impeccable!!!! Quality amazing!!!! And I plan to rehire him for my whole house!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

richard k.
08/2018
5.0
Excellent work. Very attentive to detail. Quickly set up appointment, showed up on time. Very impressed. Plan to purchase next carpet from Carpet Guys.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$250

Michele J.
08/2018
5.0
He was very prompt, he took care of everything as he said he would and came the next day to the project.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Stephanie M.
07/2018
5.0
Lee showed up right on time and explained exactly what needed to be done for our carpet repair. He worked very quickly and was extremely courteous. We would highly recommend this company for carpet installation and if needed repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Rayon G.
06/2018
5.0
Great service, great quality carpeting, Lee even moved my installation up a day earlier which worked out really well for me. Will recommend to friends.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Denise A.
05/2018
4.0
They did promise to get the job done but ordered the wrong amount of carpet and we had to wait another week to get the job fully completed. But the carpet is nice and soft and installation was good. Customer service was impeccable and pricing was wayyy cheaper than Empire.

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro
$2,000

Beverly B.
05/2018
4.0
Professional

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Juan F.
04/2018
5.0
Very quick response, very punctual, very professional. I recommend to everyone

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Tom D.
03/2018
5.0
Great job!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Cheryl P.
02/2018
5.0
Fast response, on time, polite and professional

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Cheryl P.
02/2018
0.5
Our first project was a carpet replacement. Next project was to install a laminate floor that was purchased at Lumber Liquidators. They failed miserably. Floor buckled!! Owner said, "put something heavy on it". Did not work. Then said "Use a dehumidifier". Did not work. Then his "floor guy" had to LEAVE THE COUNTRY! He then sent a tile installer over. After getting other professional opinions, it was determined the floor was down to tight which caused the buckling. No room was left for expansion. We had to pay someone else to fix it.

Rating CategoryRating out of 5
quality
0.5
value
0.5
responsiveness
0.5


Janet L.
01/2018
5.0
I had a condo with leak and rug got wet, my renter is VERY anxious and the guy was very calming and realistic. Gave us an appt and then the renter never called because the carpet dried ok. Ended up not doing the job and let the carpet dry out. He was knowledgeable and reassuring he would deal with my crazy renter. will call him back if needed in the future!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Contact information

3068 us route 9W Suite: 1100, New Windsor, NY 12553

carpetguysusa.com

Service hours

Monday:
10:00 AM - 6:00 PM
Tuesday:
10:00 AM - 6:00 PM
Wednesday:
10:00 AM - 6:00 PM
Thursday:
10:00 AM - 8:00 PM
Friday:
10:00 AM - 6:00 PM
Saturday:
9:00 AM - 5:00 PM
Sunday:
11:00 AM - 4:00 PM

Service Categories

carpet installer

FAQ

Monday: 10:00 AM - 6:00 PM

Tuesday: 10:00 AM - 6:00 PM

Wednesday: 10:00 AM - 6:00 PM

Thursday: 10:00 AM - 8:00 PM

Friday: 10:00 AM - 6:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: 11:00 AM - 4:00 PM

No, Carpet Guys USA, LLC does not offer free project estimates.
No, Carpet Guys USA, LLC does not offer eco-friendly accreditations.
No, Carpet Guys USA, LLC does not offer a senior discount.
No, Carpet Guys USA, LLC does not offer emergency services.
No, Carpet Guys USA, LLC does not offer warranties.

Contact information

3068 us route 9W Suite: 1100, New Windsor, NY 12553

carpetguysusa.com

Service hours

Monday:
10:00 AM - 6:00 PM
Tuesday:
10:00 AM - 6:00 PM
Wednesday:
10:00 AM - 6:00 PM
Thursday:
10:00 AM - 8:00 PM
Friday:
10:00 AM - 6:00 PM
Saturday:
9:00 AM - 5:00 PM
Sunday:
11:00 AM - 4:00 PM