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Carpet Guys USA, LLC

carpet installer

About us

We're a well established business with over 30 years of unmatched expertise. Customer and priorities are always first. We're very timely with our work and never lose attention to detail.

Business highlights

41 years of trusted experience

Reviews

4.9144 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
93%
4
5%
3
1%
2
0%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.7
responsiveness
4.9
Showing 1-25 of 144 reviews

glenn b.
11/2023
5.0
You can always count on Lee. Great to work with. He did an excellent carpet job for me about 2 years ago. I gave up on Lowe's and HD. His service is very fast. Would hire him again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Carl Z.
06/2023
5.0
All good as described. Effortless. Recommended.

Rating CategoryRating out of 5
quality
5.0
value
3.5
responsiveness
5.0

Yes, I recommend this pro

Joe T.
04/2023
5.0
The Carpet Guys are GREAT! Our three upstairs bedroom carpets had stretched and rippled over the years... thanks, in large part, to my son's knee surgery and his crutches. We found Carpet Guys here through "Angi"... they contacted us immediately about our project... the price was very reasonable... and they were here the next day to fix our carpeting. Lee was fantastic! He worked all day on those three rooms... how he moved some of our furniture, I'll never know... but when he was done, I was amazed to see I had three rooms of carpeting that looked brand new again. The rooms were spotless when he finished the job. Not only do I highly recommend the Carpet Guys... I'll be calling them again when its time to replace the carpeting in our Rec room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$370

Marianne C.
04/2023
5.0
Lee was absolutely terrific, would recommend.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Susan M.
03/2023
5.0
He was wonderful. was very thorough, i got more that i paid

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Paul H.
01/2023
5.0
Professional carpet installer/repair specialist. Great attitude and careful workmanship. Highly recommend this vendor

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Jeffrey C C.
01/2023
5.0
Lee Williams was very professional, polite, ands well informed and a joy to have in our house. The carpet repair job was completed above my expectations.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Tom M.
10/2022
5.0
First class ..great job ..very quick and professional ... Would recommend

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Ross B.
07/2022
5.0
Great communication. Quality work

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
4.5

Yes, I recommend this pro

Henry S.
06/2022
5.0
Very prompt and attentive to details. Recommended.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Shamiek T.
04/2022
5.0
The company responded quickly, and my appointment for service was done in 3 days. The worker was fast he cleaned up and put the old pieces of carpet in the trash.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Chris L.
03/2022
5.0
Lee was fantastic. He contacted me quickly to schedule the job. He notified me same day before he showed up. He was on time and did a perfect job removing large wrinkles in 2 of my carpets. He was very experienced at his skill. I would definitely hire him again as well as recommend him to anyone.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Richard R.
03/2022
5.0
Lee Williams strive to answer questions and perform the Job in quality manner and enjoys his profession. Thanks again and will remember for the future!!!

Rating CategoryRating out of 5
quality
4.5
value
5.0
responsiveness
4.5

Yes, I recommend this pro

Richard B.
01/2022
5.0
So far. He’s coming Tuesday to give me an estimate.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Regina E.
12/2021
5.0
no comments

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Anne W.
11/2021
5.0
They were great and left my floor looking beautiful. They were very careful.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$800

glenn b.
08/2021
5.0
Lee who I worked with was excellent! He helped me out while Home Depot did nothing for me. Ordered carpet from HD on June 10, 2021 weeks before new tenants were to move in. HD gave me no updates or calls. Just days before the new tenants were to move in, the HD carpet was still on order. That's when I went to Home Advisor and contact Carpet Guys USA. Lee did the measurements in a few minutes and gave me a very reasonable price and said it would be installed before my new tenants moved in. He and his co-worker did a great job installing a name brand carpet. He left the place spotless. Would definitely hire them again. I'm very pleaded with the whole process. Thank you Lee.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$575

Arlene E.
07/2021
5.0
Lee did an impeccable job stretching carpet in my mother's house. He took his time, kept the place neat as he worked and was careful not to damage any trim. The carpet now looks brand new! I can't thank him enough for his work ethic and taking the time to provide such excellent service!!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Amit G.
04/2021
4.5
Quick and seemed to do a good job.

Rating CategoryRating out of 5
quality
4.5
value
4.0
responsiveness
4.5

Yes, I recommend this pro

Michael F.
04/2021
5.0
Lee was great, beginning through to the follow up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Penni K.
03/2021
5.0
Lee quoted a great price over the phone and then promptly showed up the next day. He fixed our carpet (restretching) and even noticed another area that needed to be done. He cleaned up thoroughly after finishing the job. Would definitely call him again and highly recommend him for any carpeting issues.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$110

Deneen J.
03/2021
5.0
Very nice professional who repaired my top loose step carpeting, which had become dangerous.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Kelcie R.
03/2021
5.0
Excellent professional ! I would definitely recommend them and would hire them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

judy z.
03/2021
5.0
Lee came to our house to give us an estimate. We felt the price quoted was so fair we hired him on the spot and he went right to work. Lee did an excellent job fixing our issues and cleaned up thoroughly as he went. I would highly recommend this company.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$292

James W.
03/2021
5.0
Lee of Carpet guys USA was on point came in assesd the issue then fixed it He had the knowledge and know how he did an excellent job and cleaned up after I would highly recommend carpet guys USA for all or any carpet project.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Contact information

3068 us route 9W Suite: 1100, New Windsor, NY 12553

carpetguysusa.com

Service hours

Monday:
10:00 AM - 6:00 PM
Tuesday:
10:00 AM - 6:00 PM
Wednesday:
10:00 AM - 6:00 PM
Thursday:
10:00 AM - 8:00 PM
Friday:
10:00 AM - 6:00 PM
Saturday:
9:00 AM - 5:00 PM
Sunday:
11:00 AM - 4:00 PM

Service Categories

carpet installer

FAQ

Monday: 10:00 AM - 6:00 PM

Tuesday: 10:00 AM - 6:00 PM

Wednesday: 10:00 AM - 6:00 PM

Thursday: 10:00 AM - 8:00 PM

Friday: 10:00 AM - 6:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: 11:00 AM - 4:00 PM

No, Carpet Guys USA, LLC does not offer free project estimates.
No, Carpet Guys USA, LLC does not offer eco-friendly accreditations.
No, Carpet Guys USA, LLC does not offer a senior discount.
No, Carpet Guys USA, LLC does not offer emergency services.
No, Carpet Guys USA, LLC does not offer warranties.

Contact information

3068 us route 9W Suite: 1100, New Windsor, NY 12553

carpetguysusa.com

Service hours

Monday:
10:00 AM - 6:00 PM
Tuesday:
10:00 AM - 6:00 PM
Wednesday:
10:00 AM - 6:00 PM
Thursday:
10:00 AM - 8:00 PM
Friday:
10:00 AM - 6:00 PM
Saturday:
9:00 AM - 5:00 PM
Sunday:
11:00 AM - 4:00 PM