JDJ Comfort Systems, Inc

Never even contacted me

Great Work. very professional.

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Went well, neat, punctual.

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Arrived on time, cleaned furnace, changed filter, said everything looked good.

John and Andy along with Tim and Jim were extremely prompt, reliable and responsive. I would recommend them highly and use them again!

Last winter (2014) JDJ Comfort Systems replaced our malfunctioning furnace. They did a 5-star job. By this I mean they were very knowledgeable, flexible (open to our ideas), courteous, efficient, and always followed through. It was a very positive experience and we ended up with a higher-grade furnace than we expected!

It went fine. They were very proactive and were available when needed. They were available when needed.

The technician was on-time, gave me the quote and had good communication. The estimate cost was in-line with what I expected.

If it werent for internet anecdotes, I would have likely passed on JDJ Comfort Systems, that would have been a huge mistake. John and Andy James are a great pairing. John is the owner and participates in many of the installations. Andy is his son, and manages a lot of the scheduling and pairs up with John during sales calls and estimates. JDJ is a smaller family run business, they offer many of the services of the big companies locally, but with a "do right by the customer" creed. Their prices ended up coming in the lowest, and I was very satisfied only getting my condenser and cooling coil replaced by them until.... my current furnace motor started failing. Since I already had JDJ lined up for the condenser and cooling coil, I called them to have a look at my failing furnace. Fran from JDJ came to look at the system, and found part of the control board had failed, he switched a jumper over to override it, and I was able to get heat until I decided to repair or replace. I was given an estimate the next business day, and I decided to replace with JDJ. My heat held out for 4 days after the short term repair, and JDJ was able to order me a 95% efficiency Rheem furnace to match the Condenser to be installed later. John and his team came in that Friday morning, on time, and began work immediately. They started at 8AM, the old unit was out of the space by 9:30AM. I was allowed some time to install some additional insulation behind the furnace space against the garage I couldnt access normally, while they primed the new unit in the garage. After I finished and cleaned up my mess with a vacuum, they began the install. It went flawlessly and they were done by 1PM. HEAT, GLORIOUS HEAT! They even set up the cooling coil ahead of the condenser install to save some time. We decided to delay the condenser installation until April, when there isnt 2 feet of snow on the ground. I scheduled with Andy one week in advance, and John and his team showed up to install the condenser and remove the old unit. Again, they were flawless in their execution, they primed the unit and tested the unit, and ensured there was a proper amount of coolant in the system. These guys are workers, not the "give you a hug and a fake smile to make you feel good" type of company. They are courteous, professional, get the job done, and do their job well, and thats what really counts. Their customer service is very good, and even emails to Andy are often returned within the same business day. Im very happy with how JDJ handled my scheduled contracts and my unscheduled issue. They will be handling my service calls and maintenance on my heating and A/C going forward. JDJ isnt well known up here in Ballson Spa/Malta/Saratoga, but have no reservations in having them work for you, they are the real deal. I have dont have a reason NOT to give them all A's. They even helped me out by submitting the National Grid rebate for my systems. Note: JDJ is a Carrier dealer, but were able to get me my brand of choice, Rheem.

Boiler repair. Everything works fine.

Owner was knowledgable on my system which is a much older model. Steam radiator systems are not as widely used in homes and very few providers are comfortable with the maintenance of them.

We have a large built-in air conditioner in our wall of the bedroom. It has been leaking out the front of the unit. I called the distributor and found out their is no repair service near here. Called JDJ and they were here within two days and fixed the problem and was in and out in 15 minutes. They diffidently know their business.

They are very responsive and are just a great company. They've saved me money many times.

John James of JDJ Comfort Systems, Inc. was responsive to my initial inquiry and promptly came to assess the potential conversion of our oil heat system to natural gas. He answered all my questions, was responsive to my many e-mails, took some of my tasks on himself at no additional cost, and we set a date convenient to both of us. As the date drew nearer, he sent another man to make sure there was nothing he had missed. On the date of the work, a truly friendly and hard-working team of men performed what other vendors had said would be a two-day job in one day, including removal of oil tank, and left no mess. The job was approved by National Grid and involved a second trip for John to meet at our home with them as they didn't show up on the installation day. JDJ informed me and took care of all the paperwork for us to obtain the maximum rebates in the most efficient fashion. Although we have yet to turn on the furnace, I am confident there will be no problem, and on the tiny chance there is, that JDJ will follow through.

They were good but they weren’t able to problem-shoot what was wrong with our furnace. The company that put the furnace in went out of business but they sold the warranty to JDJ. The furnace sprung a leak and they replaced it. After that, it didn’t run correctly and we had to use kerosene heaters all winter. The guy really tried to fix it and was going to charge us $600 to replace some things I knew worked before the furnace was replaced. Another company suggested that we have our propane pressure tested. The propane company came out and changed some settings and it’s worked fine ever since. JDJ was good but the propane company figured out the problem. JDJ just didn’t seem to understand our boiler.

JDJ was on time and very professional. They completed the entire job in about 1 week and did amazing work. John came out a few times on a weekend to help us with a few little glitches with air in the lines. we haven't had any more issues and we absolutely love the new system. The house is very comfortable and the heating bills are much lower. Hiring JDJ was a great investment for my home.

Very well. Happy to continue using JDJ,

It went fine, only problem was wrong air return duct part was sent, had to get replacement but were there next day to finish,