Response from Queen City Construction
Queen City Construction, QCC, is a full fledge Home Improvement Company: license/insured/bonded. As is our motto, we bring "Professionalism, Craftsmanship and Excellent Customer Service" to every project. QCC is your one-stop source for all your construction needs, whether it is: commercial/residential, big/small, interior/exterior. “Our expert craftsmen have years of combined experience and are highly skilled at meeting each client’s particular needs and requirements. Our goal is to achieve 100% customer satisfaction 100% of the time and our many repeat clients prove our success.” Our staff has years of experience in their respective field and as a result able to meet if not exceeded each client’s particular needs and requirements. This project: In reviewing our notes, what the customer describes is how we felt on our end, as well. What we try to do, is put everyone on the same page. For us, it is extremely difficult to provide a open ended estimate, we are not making widgets, where we can say each widget is set price and base the cost on how many widgets one may want. What was offered was that we would submit an estimate for the core project(s), given the customer an opportunity to see the quality of work that we do. Obviously there were some miscommunication, hence their post: for that we apologize! Our goal is complete customer satisfaction, we didn't accomplish that, we are in the wrong.