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"Do not hire these people. We hired them to clean and paint a house which we just purchased. There was a gigantic miscommunication between the work we were told they would do, and then what they actually did. At the first meeting, a very detailed list of everything was taken, and then nothing on this list was done, and we constantly had to remind them of the things they said they would do. For example, we were very clear that we wanted everything removed from the walls throughout the house before painting (a normal thing that should be done before painting), and they agreed, and then halfway through the job they send pictures, and nothing was removed from the walls. This then required them to go back and remove everything, and then touch up every spot they missed, adding several days to the overall job, and resulting in uneven paint spots on all the walls. In addition, they communicated with us that they don’t get paint on things like door hinges and windows and sent us pictures of the prior paint in places were paint shouldn’t be. Yet, when we moved in, they got paint on literally everything in the house. When I saw them painting, they did not use any painters tape or painters’ tarp throughout the whole house. We sill have paint drops on all the floors throughout the house, on the carpet, light fixtures, door knobs, etc. They even painted the windows shut in multiple rooms and painted the bathroom sealing fan shut, when they could have easily dropped the fan, and painted just the ceiling above it. I spent hours removing paint and freeing open the windows. In addition, while we were told they would clean the whole house, top to bottom, whole rooms were not cleaned, as previously agreed upon, and per the contract. In addition, the whole project was estimated to take two weeks, with the understanding that they might need another day or two if necessary. Baring a supposed family emergency, it took them a total of four weeks to complete the project. Twice the length they said it would take. In addition, the quality of work they did was just incredibly poor. With very little attention to detail or care in their work. They said they would spackle all hole and repair things, and this was barely done. The sheet rock they installed doesn’t align with the floor, walls, and electrical outlets. We were also told that they would “take care” of the whole basement, which apparently only meant painting and sheet rock, not replacing the ceiling and carpet, which we were told they would repair for us. Again, a giant miscommunication between what we were told they would do, and what they ended up doing. They also recommended someone to come and replace the baseboard heaters throughout the house. When this person came, he accidentally cut himself while working, and then proceeded to get blood all throughout the house and on the newly painted walls and newly cleaned carpets and floors. It was a complete disaster. They also informed me that this person, who they recommended, has been caught previously drinking alcohol on the job, so why they still recommended this person is beyond me. At the point they were all done, according to what they felt they needed to do, Ed said he’d come back to do a final walk through with us and give us some additional trim which Ed said he’d pick up for us and install. We gave him money for the trim, and then we never heard from him again. He has never responded to us and has since ghosted us. So just to be clear, he stole money from us. In addition, him never returning resulted in him leaving all sorts of supplies, debris, and trash inside and outside of our house, which we needed to clean up. He also left a several hundred-dollar ladder which I guess is ours now? He just left it here and never showed up again. I see some of his replies on this website, and please be aware that he might reply to lie and try to downplay all of this. But this is 100% true and accurate to the level of work that Ed and his team did. Do not work with these company under any circumstances."

"Horrible customer service and the product is only getting worse over time. I have ordered 16 shutters from them over 5 separate orders during the last two years. A recent order late last year came with parts missing and getting replacement parts was a hassle because I had to provide pictures. How do you provide pictures of missing parts? My most recent order arrived without the mounting strips and blocking strips being pre-drilled. I received the screws and screw covers but no holes for them. After multiple back and forth with "Angie" from customer service I was forwarded a poorly spelled response from their supplier stating "usually" they don't pre-drill holes. Usually? All of my other shutters over the last two years were pre-drilled. I was then told it was my fault because this order was a single panel shutter vs all my previous orders being dual shutters and I would have to pay to get replacement strips with pre-drilled holes in them. What does a single vs a dual shutter have to do with whether or not holes are drilled in hanging and blocking strips?"

"Excellent300"