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EB Design Air Inc.

Heating and Air Conditioning, Air Duct Cleaning, Water Heaters,

About us

Serving the Rockland, Westchester, Orange, and North Bergen Counties area, Design Air Inc is a professional HVAC service company with a team of qualified contractors that offer residential and commercial installation, maintenance, repair, and replacement services for heating, air conditioning, and indoor air quality products and systems. WWith our years of experience and total confidence in the abilities of our highly skilled and certified HVAC technicians, customers can rest assured that we'll do it right the first time.

Business highlights

41 years of trusted experience
Emergency Services Offered

Services we offer

Installations & repair of indoor air quality, furnaces, air conditioners, heat pumps, air handlers, water heaters, tankless water heaters, boilers, home generators, heating, cooling, air quality enhancement, plumbing repair, piping repair, & electrical work.

Amenities

Emergency Services
Yes


Accepted payment methods

Check
MasterCard
Visa

Reviews

4.7103 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
7%
3
1%
2
1%
1
5%


Rating CategoryRating out of 5
quality
4.8
value
4.5
professionalism
4.8
responsiveness
4.8
punctuality
4.9
Showing 26-50 of 103 reviews

Lisa T.
03/2019
5.0
heating & air conditioning/hvac
  + -1 more
Did a great job - price was spot on!
Description of Work: New boiler and hot water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,500

Amichai M.
09/2018
5.0
heating & air conditioning/hvac, water heater repair
  + 0 more
The guys were super fast and came exactly when they said they would. They managed a difficult cable run to wire our smart thermostat. They had the duct rerouted in no time and even stayed to show us how to use the new thermostat. Would certainly hire again.
Description of Work: Rewiring thermostat, routing a duct, bringing a boiler up to code

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Joanne F.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
I bought my air conditioning from them, I use them twice a year, the warranty is good for 10 years.
Description of Work: General check-up.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Evelyn S.
07/2017
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
The serviceman found a small split in the piping and that was replaced promptly. He was very knowledgeable about the A/C unit we have.
Description of Work: Yearly checking out the A/C unit to make sure it is working properly. A/C filter was replaced (the quality of the filter could've been better, you can get a better quality at Home Depot)

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

julia R.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
Very professional service. The guy came to check and when he realized he didn't have the part, he made a quick phone call and went right away to get the missing part, and fixed the unit. Definitely hire again!
Description of Work: Our commercial grade A/C didn't work, something in the motor broke.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Seth S.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
Mick from Design Air, Inc. arrived on time, uniform and shoe covers on, and did excellent work. The units are cranking out cool air now. He explained everything he did, and also reviewed all of the features on the remote controls, which was very helpful since the former owners did not leave me a manual. Knowledgeable and top notch. Seemed a tad pricier than other maintenance deals on this website, but this guy is the quality professional you are looking for to do things the right way.
Description of Work: Maintenance on Split Level AC

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Brian K.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
The project, from start to finish went well. The representative that came to the house to inspect and size was professional, personable, and knowledgeable. There was no pressure at all. Design Air put in the original Lennox system that lasted 23 years and they put the new one in now. The pricing was reasonable at the going rate. (I didn't enter it below because each job is specific to the house.) Lennox systems served us well for 23 years and I expect the same out of this one. The installation crew was efficient and polite, and kept us informed as the day went on. The representative stopped by to check on the installation twice. This was a great experience from start to finish. And the house is cool.
Description of Work: Replace 23 year old A/C and Heat

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Diane R.
06/2017
5.0
heating & air conditioning/hvac
  + -1 more
They came out early in the morning as requested. It was not a huge repair bill either. They spoke to us the night before to try and start it up. It was about $200 but I could be wrong. I thought the price was very reasonable. I didn't compare it so... They fixed the problem and it hasn't given us a problem since. We're very satisfied with them. We also bought central air from them and a boiler too. I'm very satisfied. They came when I really needed the work done. They were very responsive.
Description of Work: They fixed an air conditioner.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Harold L.
05/2017
4.0
heating & air conditioning/hvac
  + -1 more
I've used them for like 20 years. He used to clean the air ducts but he doesn't do that anymore. The price is probably about average. My only complaint is they don't clean the air ducts anymore. I've been using them for many years so I wouldn't stop. But now I will have to find somebody to clean the ducts.
Description of Work: He checked the heating system.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Hugh M.
09/2016
5.0
heating & air conditioning/hvac
  + -1 more
Very well. real pros. took the time to understand the unique problem with or house.
Description of Work: requested quote for HVAC design and installation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Karen R.
08/2016
1.0
heating & air conditioning/hvac
  + -1 more
Terrible. They charged me $99 for a service call and then $211 for a capacitor. I later found out that a capacitor costs about $25 retail. Then they told hat my unit had to be recharged. I was told that the unit needed 3 pounds of R-22 freon. My bill for this servce bill came to $669. Air Design advised me to have my other air conditioning zones "serviced." I agreed. They came the following week and charged me $549.23 to have my other units serviced. After they left, the air conditioning in my master bedroom and area never worked again. I called them up and they told me that the compressor had blown and that I would have to replace the entire system - condenser and air handler . I was also told that the unit they had recharged and serviced for $669 had a very bad freon leak and would have to be replaced. They gave me an estimate for the work needed to be done for almost $20,000. I find it very suspicious that my air conditioning broke after their service call. In fact, it worked perfectly the morning they arrived and then never again. How likely is that? Did they take responsibiltiy? They credited me with $150 for the service call and left me with a broken condensor - that was the extent of the responsibility they took. As to the unit they said had a terrible freon leak - it is probably not true. 3 months have gone by now and I have had the unit checked by another company. It is working perfectly and is fully charged with freon. I now doubt that they every even added freon to the system. I believe that Air Design are crooks. Save yourself a lot of trouble and money. Use a reputable company.
Description of Work: Fixed one zone of central air and serviced 4 other zones.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0

$1,200

Atis S.
08/2015
5.0
air duct cleaning, heating & air conditioning/hvac
  + 0 more
These guys are absolute professionals. From the initial sales consultation with Bart to the installation with Mick and Jim, I was treated fairly and with respect. Everyone was punctual, precise and treated my home as if it were their own. My new Central A/C is nice and chilly. My pet peeve is when contractors leave a mess after their work. These guys took the time to wipe their shoes, lay drop cloths and sweep up after the job was complete. I will definitely hire them for a new heating system when the time comes. Mick, thanks for your efficient work in such hot temperatures!
Description of Work: Central AC/Air Handler replacement and additional duct work.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,625

Terri T.
05/2015
2.0
heating & air conditioning/hvac
  + -1 more
It didn't go. I didn't hire the firm. Interesingly, I had planned to do so--I know several people who have used Design Air happily. But I certainly had lost my trust in the company.
Description of Work: I asked for recommendations on the best way to air condition my house. The person who came to provide them said he'd give me information on several ways to do it. He only recommended one way, and sent a proposal for airconditioning 1/2 of the house. It also had part of someone else's proposal on it. I called and reminded him that I wanted to aircondition the entire house. He said he'd send me a revised proposal, and apologized for the proposal having someone else's figures. He never came back to look at the house again. Several weeks later I received a proposal for airconditioning the entire house at a cost of $16,000+. (It's a very small house.) The proposal again contained someone else's figures.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
2.0
punctuality
4.0


Response from EB Design Air Inc.
I’m sorry for your bad experience last June with our Comfort Advisor and the proposal process. I assure you that is not the norm for Design Air. Unfortunately, not all houses are appropriate for ‘central air conditioning’. Our Comfort Advisor should have explained the difficulties and challenges your home presented and possible bowed out of the proposal entirely instead of offering something you didn’t want. I would be happy for a second chance to review what is possible at your home; maybe another look will yield more possibilities. Please reach out to us so that we can do whatever we can to rectify your experience. Thanks for your feedback.

Linda A.
11/2014
5.0
heating & air conditioning/hvac, water heater repair
  + 0 more
They were great, Aaron put in my compressor and my thermostat and also a furnace. They did an amazing job for me.
Description of Work: I hired him to do things for my furnace, and install a thermostat.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,345

Carlos N.
10/2014
5.0
heating & air conditioning/hvac
  + -1 more
The job was done without any problem.. The two workers were knowledgeable of what they were doing and very professional
Description of Work: set up air condition

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Shulem S.
10/2014
5.0
heating & air conditioning/hvac
  + -1 more
Was recommended by family friends called them and they got the job done within 48 hours very friendly service I would definitely use again in the future!
Description of Work: Service A/C units

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$235

Carolyn W.
10/2014
5.0
electrician
  + -1 more
Very personable and they were very thorough. They opened every single switch in my house and checked for loose wires. They were terrific. They came on time. The guy could not have been nicer.
Description of Work: I was having a problem when I turned on a light switch upstairs all of my lights would go out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Frank B.
07/2014
5.0
electrician, heating & air conditioning/hvac
  + 0 more
My wife and I came home from vacation to a hot house. Our central air conditioner was obviously malfunctioning. We were miserable! I called Design Air because of their high rating on Angie's List. I spoke to Frank, who was very courteous and professional. He scheduled an appointment for tomorrow night. To the delight of my wife and I, Frank called back a short time later to let us know that he could send someone over tonight. Louis Christophides arrived within the hour. He was courteous, professional, friendly and thorough. He quickly found the immediate issue - a blown capacitor. After explaining the problem to me and completing the service, Lou explained that the air condenser coil needed cleaning and also possibly the refrigerant may need to be recharged. He explained the importance of keeping the condenser clean, told me to call for a follow-up appointment and discussed the importance of a maintenance plan for my heating and air conditioning systems. My experience with Lou and Frank of Design Air was extremely positive. Thanks to Lou and Frank for saving us from the oppressive heat!
Description of Work: Replaced capacitor in condenser unit of my central air conditioning system.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Cleo B.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
The technician was prompt and courteous. He was very easy to talk with and he quickly diagnosed the issue. He gave several options and determined the low cost was the way to go this time.
Description of Work: Investigated why the A/C was not cooling as expected. Refilled Freon, advised to do a leak test when budget allows.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$525

Judith K.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
I have used Design Air for multiple purposes. They have installed air conditioning systems in my home, a whole house generator, and have serviced my two a/c systems for years. They are reliable, professional and fair.
Description of Work: Service gas fireplace.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Jennifer M.
05/2014
3.0
heating & air conditioning/hvac
  + -1 more
I called to schedule an appointment for a tune-up. The person I spoke to, Larry, also discussed air purifiers with me. Although the price he quoted for a tune up was much higher than other companies, he convinced me their service was worth it. I called him back the next day to schedule, and left a message. A week later, I called again...he picked up, had no recollection of who I was, and didn't remember our conversation or my message. He transferred me to Service, where they told me it would be a full month before they could fit me into the schedule. Everything was promised to me very quickly and professionally when I wanted the $2000 air purifier installation. As soon as I decided to go with only the $149 seasonal tune-up, suddenly no calls back and no room for a month.
Description of Work: Provided a quote for a tune up, a quote for an air purifier.

Rating CategoryRating out of 5
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0


Response from EB Design Air Inc.
[Member Name] – First of all I want to thank you for taking the time to reach out. Customer service is very important to us and we strive to keep both current & prospective customers happy. I took some time and investigated what exactly happened in this instance. You called to schedule service on a Friday, please bear with us because we are in our busy season with temperatures rising and Larry speaks with many people daily, he hadn’t yet gotten through his messages from Friday when you called back on Monday. It was never a case of how much work you were scheduling, but rather what was being scheduled. If you have an Air Purifier installation that is being scheduled it is performed by our installation department, currently they have a short backlog. The tune up is scheduled with our service department. Our tune ups are scheduled as non-emergency calls and this time of year there is a few weeks wait. For emergency NO A/C service calls our wait is much shorter. I am so sorry for the frustration that you must’ve felt trying to schedule. I hope that this helps to correct any misunderstandings about how we schedule. Of course things do slip through from time to time, but we do our best to be organized so that everyone is scheduled correctly. Please reach out to us by phone if we can be of any further assistance.

James G.
03/2014
5.0
heating & air conditioning/hvac
  + -1 more
From purchase to final install date was less than a month. They took care of everything - gas lines, electric service, cement pad. We have used them for 2 air conditioning systems for years and have always been satisfied with their service. Their trucks say, "We won't leave your house until you're satisfied," and they mean it.
Description of Work: Design Air installed a Briggs and Stratton 20 KW whole house natural gas generator for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,000

sandra K.
03/2014
5.0
heating & air conditioning/hvac
  + -1 more
They are very good. Their prices are fair. They are very prompt. If I have a problem, I call them and they try to come the same day. I've used them for years. I use them twice a year to service the air conditioning and the heat. They have done a good job.
Description of Work: I use Design Air for air conditioning and heating.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Stephen W.
03/2014
5.0
heating & air conditioning/hvac
  + -1 more
These guys were true professionals from the beginning! It started with the initial meeting on an energy audit of our home and Design Air had some recommendations to save energy by ways of air sealing. We also had some duct issues where certain rooms were colder/hotter than others and they had a solution for that as well. On the scheduled day of work, Design Air sent enough crew to tackle both projects on the same day, which was great as it did not require me to take another day off, and they did the job with perfection. They worked on my house all day from top to bottom to ensure they could seal as much air leaks as possible. The ductworks were done seamlessly as well and I can already feel our home being more comfortable with the duct work and air sealing. Design Air were recommended to me by a friend and I would not hesitate to pay it forward as a recommendation to family and friends.
Description of Work: Design Air did some duct work modifications to ensure we had a comfortable home and air sealing to save on energy.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,235

Rafael G.
11/2013
5.0
heating & air conditioning/hvac
  + -1 more
Two years ago, we called design air to give us a second opinion on our old central air system and units. They were very professional with their inspection and recommendations. We selected Design Air Inc. since they were not speaking to us like sales people. They gave us different options that were energy efficient and within our budget. Since we installed the new system, Design Air has been doing the annual inspection. They have always been very responsive, punctual and professional. Last year, one of the parts of the system was damaged by lighting. Design Air replaced the part at no cost and followed up with us later to make sure that the system was working as expected.
Description of Work: Installation of new central air system, annual inspections of AC system, replace damaged part due to lighting.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Contact information

120 RT-59, Hillburn, NY 10931

https://www.designairinc.com/

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Insured

Licensed*

Trade License Number
34EB01789700
Trade License Locale
New Jersey
Trade License Authority
New Jersey: General
Trade License Expiration
03/31/2024

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Air Duct Cleaning,
Water Heaters,
Plumbing,
Generator,
Gas Logs,
Fireplaces,
Drain Cleaning,
Water Filtration and Softening

FAQ

EB Design Air Inc. is currently rated 4.7 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

EB Design Air Inc. accepts the following forms of payment: Check,MasterCard,Visa
No, EB Design Air Inc. does not offer free project estimates.
Yes, EB Design Air Inc. offers eco-friendly accreditations.
No, EB Design Air Inc. does not offer a senior discount.
Yes, EB Design Air Inc. offers emergency services.
No, EB Design Air Inc. does not offer warranties.
EB Design Air Inc. offers the following services: Installations & repair of indoor air quality, furnaces, air conditioners, heat pumps, air handlers, water heaters, tankless water heaters, boilers, home generators, heating, cooling, air quality enhancement, plumbing repair, piping repair, & electrical work.

Contact information

120 RT-59, Hillburn, NY 10931

https://www.designairinc.com/

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM