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Tragar Home Services

Heating and Air Conditioning, Heating Oil, Water Heaters,

About us

An established family business in Long Island since 1956, Tragar provides superior products and services to meet all of your heating and cooling needs. With an A+ rating from the BBB, we are committed to unparalleled customer service, ensuring every call is answered by a member of our friendly, professional team and emergencies are serviced within two hours. Our expert service and installations include oil-heat, ductless & central air conditioning and gas-heat; emergency service, service contracts, installations and oil to gas conversions. We deliver home heating oil and currently delivery the cleanest fuel available, Ultra-Low sulfur Bioheat. Tragar also believes a healthy home is as important as a comfortable home, and specializes in affordable whole house water filtration systems to provide pure, healthy water for your family.

Business highlights

68 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

We offer automatic delivery of heating oil blended with Bioheat. The bioheat does not cost more per gallon and works seamlessly with your existing equipment. We provide oil, gas and a/c service contracts and install all heating, water heating, central air and ductless cooling systems. We work with contractors on new construction, install oil tanks and perform oil to gas conversions as well.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.664 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
3%
3
2%
2
2%
1
8%


Rating CategoryRating out of 5
quality
4.8
value
4.6
professionalism
4.7
responsiveness
4.9
punctuality
4.9
Showing 26-50 of 64 reviews

Marc & Johanna L.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: A/C annual service
Rating CategoryRating out of 5
Yes, I recommend this pro

Mary C.
11/2016
5.0
water heater repair, delivery service
  + 0 more
Absolutely perfect. The whole team at Trager handled this situation in the most prompt and professional manner.
Description of Work: Very earlyFriday morning, November 25, 2016 I was taking a shower only to realize that I had no hot water. I called Tragar Fuel 24 hr call service and left a message stating the above. Within 10 minutes I received a return call stating a technician was in my area and would be at my house at 7:00 am. He arrived promptly, advising me that the hot water heater required a new element. I chose to replace the hot water heater as we could not determine how old it was and I have already been residing at my in house for 6 years. At noon I received another call the hot water heater as available and they could be at my house at 12:30, by 2:00 pm that same day the new hot water was installed. The technician worked in the most pristine condition. The area where he installed the new hot water heater appeared as if it was always there. I could not have been more pleased.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,200

Elle C.
11/2016
5.0
heating & air conditioning/hvac, water heater repair, delivery service, heating oil companies
  + 2 more
We had a recent service call from Tragar Home Services. The service tech put booties over his shoes as soon as he walked in. He was very knowledgeable, and polite. He was very thorough, and fixed the problem without making a mess. I would highly recommend Tragar.
Description of Work: Small water leak

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Joanna L.
11/2016
5.0
heating & air conditioning/hvac
  + -1 more
Dennis at Tragar took the time to call me and educate me on the different opinions and costs that I could go with. The technician that did the installation was prompt, knowledge and very courteous. I also use Tragar for my oil heating and those technicians and delivery men are very courteous and professional. I highly recommend the company
Description of Work: Needed new a/c compressor installed

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

genie D.
09/2016
5.0
heating & air conditioning/hvac, water heater repair, heating oil companies
  + 1 more
was on time, took his time, was very polite, used gauges and told me results,took off old tape on pipes and put on new tape, cleaned up and took garbage with him.
Description of Work: had burner cleaned and checked

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

MICHAEL T.
09/2016
5.0
heating & air conditioning/hvac
  + -1 more
This was my first experience with the company. They exceeded my expectations and will certainly use them again and refer them to others.
Description of Work: I called Tragar for ac service, my second floor air handler wasn’t blowing any air. They determined that the blower motor needed to be replaced. I was given what I thought was a fair flat rate price. The tech ordered the part while in my home, the office kept me up to date on when the part would be delivered by the manufacturer, called when it came in and my system is working great.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ellen I.
08/2016
5.0
heating & air conditioning/hvac, heating oil companies
  + 0 more
Went very well. Was courteous friendly and very clean. Replaced a part that was worn. Very good experience.
Description of Work: Adjusted and cleaned oil burner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

C S.
08/2016
5.0
heating & air conditioning/hvac
  + -1 more
My experience with Tragar had always been outstanding. Whenever I have needed service they are always professional and friendly. They have quick response times for service calls and their technicians are just wounderful. I would highly recommend this company.
Description of Work: Provided service for my heating and cooling system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

atik M.
08/2016
5.0
heating & air conditioning/hvac
  + -1 more
quote was given, no change in quote, once work was done. it was very professional. I would recommed to other people Also they service my boiler. No issue with that also. overall good service
Description of Work: install spilt ac in the house.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,800

Victor M.
08/2016
5.0
heating & air conditioning/hvac, water heater repair, heating oil companies
  + 1 more
My hot Heater broke and was leaking they were at my house within 30 minutes after calling them and they got me up and running thank you tragar !!!!
Description of Work: I have been using tragar for my heating oil for almost 6 years now there service is exceptional

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,600

Lisa S.
08/2016
5.0
heating & air conditioning/hvac
  + -1 more
It went great. They were prompt, friendly, honest and cleaned up completely when they were finished. We received price quotes from two other companies and Tragar was the least expensive. We are so happy with our units! They are quiet and efficient. We would recommend Tragar and have recommended them to everyone we talk to.
Description of Work: Tragar installed windowless a/c units in our upstairs and downstairs and it cools off the entire house. We received our first electric bill since installing the units and they are much more economical to run than the window units we had previously.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Susan T.
08/2016
5.0
heating & air conditioning/hvac
  + -1 more
It was a smooth process from start to finish! I would highly recommend Tragar Home services .
Description of Work: Installed my central air conditioning and whole hose water filtration system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,500

Steven V.
07/2016
1.0
heating & air conditioning/hvac
  + -1 more
Needed thermistors replaced on my fijitsu unit. Part under warrantee so they took the opportunity to try and overcharge me for labor. First $100 to come and "diagnose" the issue when I already had the error code. A Fijitsu manager told me the code definitively means one thing.... The thermistor. Second after telling me I need that part they told me it would be $250 to install, charging me a full two hours. I asked again, "this is a two hour job"... The service manager said yes. The same Fujitsu manager who told me the code was 100% the thermistors, also told me the job was 30 minutes at most. Not happy. Basically trying to charge me $350 total for a 30 minute job that was a sure thing. The technician that came to "diagnose" was in the house for 10 minutes before declaring it was, surprise, the thermistors. Then spent 30-45 minutes in the car calling Fujitsu (supposedly). The Fujitsu manager was happy to send me the part directly. I called 4 other repairmen, 3 said $125 to install and 1 said $150. All said the hourly rate would apply and the job should be between 30-45 minutes. I hate being taken advantage of and it really sucks that Tragar is listed on the Fujitsu service provider page on their website. Apparently all you need to do is complete some classes and listing on their site is not due to honesty or reliability. I spoke to the manager about this and I feel if they list a service provider, it is the same as an endorsement and something should change. Thanks but no thanks to these guys. An educated consumer is their worst enemy.
Description of Work: Ductless A/C repair

Rating CategoryRating out of 5
value
1.0
professionalism
1.0


Response from Tragar Home Services
It is unfortunate that you felt dissatisfied with your service experience. We understand that you called Fujitsu prior to our service visit, however as a professional company that guarantees our services performed, we must make our own diagnosis of a service problem. We do not bill by the hour, but with up-front pricing that is based on the repair, not the time it takes to complete it. Our up front pricing begins with our $96.00 diagnosis or trip charge to accommodate our time and professional opinion about your hvac equipment. Our senior technician Terry, did in fact call Fujitsu from his vehicle in your driveway. Our vehicles are equipped with tracking devices and while parked he called Fujitsu technical support; a significant wait time is expected during peak summer hours. Our technician ordered your required (2) thermistors before he left. You were not home at this time and when we called you to schedule a follow up visit to install the two warranty parts. Our service department quoted you our flat rate labor charge of $77.00 per part plus the diagnosis fee for a total charge of $250.00. During the very brief conversation, the total breakdown was not fully explained because the focus was more about why a charge for a warranty repair is necessary and how much should be charged for labor on an already covered part. The price of a job is subjective to the diagnosis, all parts, time, overhead and providing our warranty for our service. We do not believe that $250.00 for 2 service visits and included repair is worthy of being flagged so poorly or as a company that takes advantage of its clients. We take pride in both our integrity and professionalism and we believe the type of company we stand for should not just be represented in our fair pricing, but in the level of trust we put forward by leaving your home without being paid our diagnosis fee and instead with communicated anticipation of collecting our charge for both service visits to your home upon the job completion. We have decided to credit your account for all balances in the interest of good customer relations. We are proud of our 60 years of business. Our integrity, honesty and fine service is what has made us so successful during that time. It is what our core values are based on and we will continue on that path for the future.

Robyn P.
07/2016
5.0
heating & air conditioning/hvac
  + -1 more
So pleased with the courtesy and professionalism exhibited by Steve, Tom and everyone associated with Tragar Home Services! They did a great job, were very reasonable, and most importantly, they are trustworthy! So happy we found them. Highly Recommend!
Description of Work: Central air conditioning unit broke down during a recent heatwave. We contacted Tragar Home Services and were so pleased with their prompt, professional, and courteous response and service! Steve, the Manager, made sure that we had a technician at our home that same day! Tom, the technician, was able to diagnose the problem that same day as well. Steve followed up with us and provided the price to repair the unit upfront which helped immensely! The cost for the repair was very good in comparison to some of the other estimates we had previously received. Most importantly, Tragar was responsive and true to their word, our air conditioner was fixed the next day.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Quincy J.
07/2016
5.0
heating & air conditioning/hvac
  + -1 more
The service was very good and they were professional and efficient.
Description of Work: Oil filter change and boiler tuneup

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Don C.
07/2016
5.0
heating & air conditioning/hvac
  + -1 more
He was very honest! Fix problem that previous HVAC guy created. A/C works fine now. Great value.
Description of Work: Tuned up A/C.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Michael S.
06/2016
1.0
heating & air conditioning/hvac
  + -1 more
Called provider to ask for a quote on some additional work. Upon getting a hold of someone they were very abrupt and nasty as if they were doing me favor by talking to me, they questioned me where I got there number from like it was a secret. After getting through that, I told them about what I needed and they said they would call me back. They did call me back, another guy. This guy was a little nicer, without even knowing anything he told me $800 dollars, found that odd cause he had no clue what anything even looked like. Then he proceeded to tell me can you handle that price as if I was calling with no intention of paying, a real jerk. So I said whatever maybe having a bad day, so I said call me back make an appointment and come over. That was it never heard anything after that. NASTY, RUDE, ABRUPT need to go to customer contact training! They should search angies list on relations training.
Description of Work: Nothing

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Response from Tragar Home Services
Hello I'm sorry that your experience was unsatisfactory. We are in business for 60 years and we are not used to hearing that our employees are rude. I would love the opportunity to speak with you to discuss whom you may been in contact with. I want it corrected immediately. Again, our clients mean everything to us. I hope to hear from you. Thank you, Steven Heller General Manager Tragar Home Services

Richard M.
10/2013
5.0
heating & air conditioning/hvac
  + -1 more
Replacement went as planned, very clean and timely -wihtout a hitch.
Description of Work: Tank Replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

CHRISTINE K.
08/2013
5.0
heating & air conditioning/hvac
  + -1 more
They came over to give us an estimate. Service manager was very knowledgeable and professional. They installed it a couple weeks later and they did a great job. Very professional and cleaned the areas very nicely so I didn't have to clean up their mess. The units work great. We highly recommend them.
Description of Work: Installed 2 ductless AC units

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Ken S.
05/2013
2.0
heating & air conditioning/hvac
  + -1 more
I was told by the estimator that he would give me our estimate via email and that he would get it to us no later then the next day. I called a few days later and left messages. The calls weren't returned. I finally got through and spoke to the estimator secretary, there is when I began to get the run around. Finally after 2 weeks or so I gave up. All they had to do was give us an estimate in a reasonable amount of time without the bs. We could have possible done business. I'm sure their home heating part of the company is very good but the HVAC part is from hunger.
Description of Work: We just tried to get an estimate. The estimator seamed to be very knowledgable.

Rating CategoryRating out of 5
professionalism
3.0
responsiveness
1.0
punctuality
2.0


MarieElaine (Meg) G.
08/2012
5.0
heating & air conditioning/hvac
  + -1 more
Salesmen were informative and low pressure. Offered the most with the lowest price of 3 other companies.Installation was professional and arrived on time and great clean- up. The crew took time to explain the workings of the burner.
Description of Work: Installation oh new burner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

james P.
07/2012
5.0
heating & air conditioning/hvac
  + -1 more
They were very good. They came in on budget. They did a great job in the installation. I would use them again.
Description of Work: I used Tragar Fuel Oil. They did my air conditioner about two months ago.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Ruth K.
05/2012
5.0
heating & air conditioning/hvac, water heater repair, heating oil companies
  + 1 more
Went above and beyond our expectations. From the very beginning (i.e. in-home consultation) we were educated on how a new heating system would work and what could be done for our situation. After interviewing a few more companies we were given a range of quotes...Tragar wasn't the most expensive, but they weren't the cheapest either. We felt based on their professionalism and knowledge of the industry that they were the best choice for our project. The team that performed the work was amazing. They are experienced technicians who have been in the business for many years and seemed to enjoy what they do. We are extremely happy with their work and highly recommend them.
Description of Work: New heating system. Removed original 1948 heating system and relocated oil tank; then installed new boiler, oil burner and hot water reserve tank.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,500

Craig L.
05/2011
5.0
heating & air conditioning/hvac
  + -1 more
The experience was very good. Robert Theiss is excellent to work with. You can tell he is meticulous, and that is important in this line of work. His gang were good guys. The job took 3 days. Their work appears to be nicely done, although I haven't had a chance to turn the system on yet (Since its only May). My only complaint was they left the basement messy due to their work. My wife was the first to come home from work and discovered a good amount of water spilled from our fish tank. There were also shavings of wood/other debris caused by the job which were all over the floor. My wife had to do a great deal of vacuuming. Overall, I would definitely recommend these guys for the job. Just stay on top of them toward the end of the job to ensure proper cleanup!
Description of Work: 2 Zone Central Air conditioning install with duct work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,800

MAURICE G.
10/2007
5.0
delivery service
  + -1 more
I have used them for about thirty years now. They are physically close to my house, so they can come out very quickly if there is a problem. Servicing is free if there are any problems.
Description of Work: They deliver oil for my heater every 45 days during the winter. I pay per delivery and they usually come four to five years per year.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500
    • 1
    • 2(current)
    • 3

Contact information

3 Washington Pkwy, Hicksville, NY 11801

http://www.tragar.com

Service hours

Sunday:
12:00 AM - 12:00 AM
Monday:
12:00 AM - 12:00 AM
Tuesday:
12:00 AM - 12:00 AM
Wednesday:
12:00 AM - 12:00 AM
Thursday:
12:00 AM - 12:00 AM
Friday:
12:00 AM - 12:00 AM
Saturday:
12:00 AM - 12:00 AM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Heating Oil,
Water Heaters,
Delivery Service,
Plumbing,
Solar Panels,
Drain Cleaning

FAQ

Tragar Home Services is currently rated 4.6 overall out of 5.

Sunday: 12:00 AM - 12:00 AM

Monday: 12:00 AM - 12:00 AM

Tuesday: 12:00 AM - 12:00 AM

Wednesday: 12:00 AM - 12:00 AM

Thursday: 12:00 AM - 12:00 AM

Friday: 12:00 AM - 12:00 AM

Saturday: 12:00 AM - 12:00 AM

Tragar Home Services accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Tragar Home Services offers free project estimates.
Yes, Tragar Home Services offers eco-friendly accreditations.
No, Tragar Home Services does not offer a senior discount.
Yes, Tragar Home Services offers emergency services.
Yes, Tragar Home Services offers warranties.
Tragar Home Services offers the following services: We offer automatic delivery of heating oil blended with Bioheat. The bioheat does not cost more per gallon and works seamlessly with your existing equipment. We provide oil, gas and a/c service contracts and install all heating, water heating, central air and ductless cooling systems. We work with contractors on new construction, install oil tanks and perform oil to gas conversions as well.

Contact information

3 Washington Pkwy, Hicksville, NY 11801

http://www.tragar.com

Service hours

Sunday:
12:00 AM - 12:00 AM
Monday:
12:00 AM - 12:00 AM
Tuesday:
12:00 AM - 12:00 AM
Wednesday:
12:00 AM - 12:00 AM
Thursday:
12:00 AM - 12:00 AM
Friday:
12:00 AM - 12:00 AM
Saturday:
12:00 AM - 12:00 AM