Jones Services

Heating and Air Conditioning, Plumbing, Water Heaters,

This pro has maintained an average of 4.5+ stars throughout their time with Angi.

About us

Jones Services is now a NO CONTACT service company. Our plumbers, electricians and HVAC technicians are running NO CONTACT service calls. We literally stand in different rooms than our customers, emailing or reading out loud our findings. No handshakes, no paperwork, not even allowing customers to touch iPads. Our technicians wear disinfected gloves, use disinfected tools and whip down anything their gloves and tools touch after servicing equipment. We practice NO CONTACT at work now too. Technicians are not allowed in the office, equipment and parts are delivered to their trucks in the parking lot. Only one employee per vehicle. All company meetings are conducted via Zoom. Most office personal are working from home. Those in the office work apart from each other. No one wants to be quarantined with their toilets backing up, without water or electricity or heat or hot water and now without air conditioning or air filtration or air purification. We are doing everything we can to help all our employees stay health to protect ourselves and our customers.

Business highlights

38 years of trusted experience

Services we offer

-Boiler or Radiator Heating System - Install, Replace, Repair or Service -Gas Furnace & Air Conditioning - Install, Replace, and Repair or Service -Water Heaters: Tank and Tankless - Install, Replace, Repair or Service -Clear Drain Clogs and Locate Breaks, Sump Pumps, Well Pumps, and Gas Piping -Plumbing Services - Toilets, Faucets, Pipe Repair -Water Treatment - Install, Replace, Repair or Service -Generators - Install, Replace, Repair or Service

Services we don't offer

Duct Cleaning

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.8196 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
4%
3
2%
2
2%
1
4%


Rating CategoryRating out of 5
quality
4.8
value
4.3
professionalism
4.8
responsiveness
4.8
punctuality
4.8

Filter reviews by category

Showing 26-50 of 196 reviews

Catherine V.
10/2022
5.0
generator service
  + -1 more
They are a top of the line company, They have done a lot of electrical work for me. They are a little pricy but they are worth it. I would definitely hire them again.
Description of Work: They have done electrical work for me as well as plumbing, installed and serviced my generator, and they serviced my Heating and AC as well.
Rating CategoryRating out of 5
Yes, I recommend this pro

Kerry S.
09/2022
1.0
heating & air conditioning/hvac
  + -1 more
I had an AC/Heat pump system installed last Spring and I'm still finding issues with the install. After installation I had to call and have someone come back out and seal up a hole that was made into my attic for conduit. After that I found where the installers had scratched up my wall bad enough to remove paint while installed the air intake duct. Later in the summer I realized a knockout for the condenser had fallen off. It most have been knocked out by accident during installation because someone had attempted to secure it with electrical tape. This Summer I realized that the condenser unit isn't even remotely level and it was not secured to the stands it was placed on. I accidentally bumped into it with my mower and it almost fell off the stands which are about six inches off the ground. Poor installation for something that cost me twenty thousand dollars.
Description of Work: AC install

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$20,000

John F.
08/2022
5.0
electrician, plumbing
  + 0 more
Excellent. The tech did a great job.
Description of Work: Replaced bathroom bowl

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Shawn H.
08/2022
5.0
plumbing
  + -1 more
Went well they were on time did the job and were very clean.
Description of Work: Plumbing repair

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$275

Tom F.
07/2022
5.0
electrician
  + -1 more
Installation went very smoothly. Val the technician was great. Very polite and knowledgeable. He explained his game plan on what he needed to do and kept me up to date on progress. He made sure to address any concerns that I had and worked very quickly. Kept his work area very clean and was very respectful of my home. Would definitely hire again.
Description of Work: installed light fixture with new box, replaced outdoor GFCI receptacle and installed new GFCI receptacles in garage in 2 locations using existing power source

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Beverly A.
07/2022
5.0
electrician, heating & air conditioning/hvac
  + 0 more
Everything is great from what can see thus far.
Description of Work: Air purify system

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,400

Cyrus D.
03/2022
4.0
electrician, heating & air conditioning/hvac
  + 0 more
We were not pleased at first because it appeared that previous work (2 yrs prior) was misleading and caused the current dilemma. However, Mike C. listened to our concerns and contacted his manager-going above and beyond-to give us some measure of satisfaction. We appreciate Mike’s professionalism and respect and we’d certainly request him for future services.
Description of Work: Heating /electrical

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Nancy W.
03/2022
5.0
electrician, heating & air conditioning/hvac, water heater repair
  + 1 more
Great! Service people were clean, polite, punctual and knowledgeable. They answered all my questions.
Description of Work: install combination heat and hot water unit

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Serge L.
03/2022
5.0
electrician, heating & air conditioning/hvac
  + 0 more
Ryan W performed maintenance on my heating system. Ryan was courteous and professional, he cleaned and inspected all critical parts of the system.
Description of Work: Annual heating system maintenance

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Ralph B.
02/2022
5.0
plumbing, sewer cleaning
  + 0 more
Very good.was snaked out and now works fine
Description of Work: Sewer line clogged

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ida P.
02/2022
5.0
electrician, plumbing
  + 0 more
They are very polite, focus st the job and solved the problems. I m very happy.
Description of Work: Pipes replaced

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Courtney M.
02/2022
5.0
plumbing, water heater repair
  + 0 more
I had an extremely pleasant experience using this company. From Barbara at the office to Brain my technician and Greg the supervisor amazing company to work. Brain was extremely professional and knew exactly what he was doing. He had my water heater installed and running in no time. I really don’t know what Jones compensate this guy, but he is definitely a gem. Top notch customer service skills. I’m well pleased with the overall experience. I got a very good price for quality equipment and service. Thanks again Brain, and the Jones team.
Description of Work: Water Heater installation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

James A.
01/2022
5.0
plumbing, water heater repair
  + 0 more
Fantastic. Gave me an honest review of my home plumbing and water heater and offered a few simple do-it-yourself fixes to improve performance. Very pleased. Would not trust anyone other than Jones Heating, Electrical and Plumbing on my home.
Description of Work: Home Plumbing Inspection

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Patricia R.
12/2021
5.0
electrician, plumbing, water heater repair, air duct cleaning
  + 2 more
Things went well, now I will have to see how things are running in the next few weeks after the service.
Description of Work: Twice, maintenance, expansion tank then a water heater.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,641

Karry R.
12/2021
5.0
electrician, plumbing, drain cleaning
  + 1 more
He was professional, explained everything along the way. Job was completed in less time than expected and the price did not exceed the estimate
Description of Work: Repaired pipes

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Juan L M.
11/2021
5.0
electrician, heating & air conditioning/hvac, water heater repair
  + 1 more
Angel and Aaron installed a new boiler for our home. This was the second service Jones provided for us. A few months ago they installed a tankless “Navien” hot water heater. These guys were very professional and did an awesome job. Highly recommended their services.
Description of Work: New Boiler & Tankless Hot Water Heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Yolanda C.
10/2021
5.0
heating & air conditioning/hvac
  + -1 more
They're very professional. Got everything done in less than a day.
Description of Work: Put a humidifier - ac unit
Rating CategoryRating out of 5
Yes, I recommend this pro

Lisa P.
09/2021
1.0
electrician, generator service
  + 0 more
My husband and I paid $15,000 to have Jones install a whole house generator. At the completion of the project, when we went to have the propane installed we found out that Jones never filed a permit with the town of Monroe and now cannot have propane hooked up. We have been trying to contact them for months to get this resolved with no support and still do not have a functioning generator. Would definitely find a more reputable company for assistance.
Description of Work: Generator Installation

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$15,000

Dennis C.
06/2021
1.0
plumbing
  + -1 more
My experiences with Jones goes back many years and I can say things have not changed. Unresponsive, unprofessional and a thief who over charges minority homeowners who have migrated from the city. Stay away from this company
Description of Work: plumbing work that was not done right and over charged.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Connie M.
03/2021
5.0
electrician, heating & air conditioning/hvac
  + 0 more
My house is the biggest investment I will ever make. For that reason, I want to maximize its value by hiring the best contractors available and installing the best equipment I can. Some reviews mention the expense. I priced other companies and Jones may be a bit higher but worth every single penny. Jones has an excellent reputation; I'm a real estate appraiser and when someone tells me that they had their system installed by Jones, I know it's a quality system and consider that in my valuation. Bryan and Angel were amazingly professional, extremely knowledgeable, very friendly and polite. Tim, the salesman, was wonderful and explained everything thoroughly. I wouldn't go to a second rate doctor and I sure wouldn't go to a second rate HVAC company. Saving a few dollars up front could end up costing a lot more in the end. I had a heating/ac system installed and I am thrilled with the results.
Description of Work: New heating/ac system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

David N.
03/2021
5.0
electrician, plumbing
  + 0 more
Resealed and provided better protection
Description of Work: Leak from bottom of shower

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$216

James A.
03/2021
5.0
heating & air conditioning/hvac
  + -1 more
Greg and Jones Heating are amazing! Cannot say enough good things about them!
Description of Work: Follow up service

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Katty D.
02/2021
5.0
electrician
  + -1 more
Jhon did a very professional job. The thermostat and another things wasn’t working in the water heater he found the problem right away and fix it. He explains everything in order to understand what kind a problem we had.
Description of Work: Water heater wasn’t working.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Rosa M.
12/2020
5.0
electrician, heating & air conditioning/hvac
  + 0 more
Excellent !!! Fast, well knowledgeable, highly recommended.
Description of Work: Boiler repair
Rating CategoryRating out of 5
Yes, I recommend this pro

Kenneth M.
12/2020
5.0
generator service
  + -1 more
I had an issue with my 16k Propane Powered Generac Generator. I used Jones Service to Finance and Install the unit. The unit was working perfectly until a RPM sense code occurred. A technician was sent to diagnose the issue. Fortunately, the issue was Covered under Warranty. The correct part was ordered and the problem was remedied at No Cost to Me! I would recommend Jones Service to anyone looking for Excellent Work for Generator Financing, Installs, and Repair.
Description of Work: Generac Generator Warranty Repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

2099 Route 17A, Goshen, NY 10924

http://www.jonesservices.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day


Licensing

Insured

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Plumbing,
Water Heaters,
Drain Cleaning,
Wells and Pumps,
Water Filtration and Softening,
Heating Oil,
Sewer Cleaning

FAQ

Jones Services is currently rated 4.8 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Jones Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Jones Services offers free project estimates.
No, Jones Services does not offer eco-friendly accreditations.
No, Jones Services does not offer a senior discount.
No, Jones Services does not offer emergency services.
Yes, Jones Services offers warranties.
Jones Services offers the following services: -Boiler or Radiator Heating System - Install, Replace, Repair or Service -Gas Furnace & Air Conditioning - Install, Replace, and Repair or Service -Water Heaters: Tank and Tankless - Install, Replace, Repair or Service -Clear Drain Clogs and Locate Breaks, Sump Pumps, Well Pumps, and Gas Piping -Plumbing Services - Toilets, Faucets, Pipe Repair -Water Treatment - Install, Replace, Repair or Service -Generators - Install, Replace, Repair or Service
Duct Cleaning

Contact information

2099 Route 17A, Goshen, NY 10924

http://www.jonesservices.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day