Jones Services

Heating and Air Conditioning, Plumbing, Water Heaters,

This pro has maintained an average of 4.5+ stars throughout their time with Angi.

About us

Jones Services is now a NO CONTACT service company. Our plumbers, electricians and HVAC technicians are running NO CONTACT service calls. We literally stand in different rooms than our customers, emailing or reading out loud our findings. No handshakes, no paperwork, not even allowing customers to touch iPads. Our technicians wear disinfected gloves, use disinfected tools and whip down anything their gloves and tools touch after servicing equipment. We practice NO CONTACT at work now too. Technicians are not allowed in the office, equipment and parts are delivered to their trucks in the parking lot. Only one employee per vehicle. All company meetings are conducted via Zoom. Most office personal are working from home. Those in the office work apart from each other. No one wants to be quarantined with their toilets backing up, without water or electricity or heat or hot water and now without air conditioning or air filtration or air purification. We are doing everything we can to help all our employees stay health to protect ourselves and our customers.

Business highlights

39 years of trusted experience

Services we offer

-Boiler or Radiator Heating System - Install, Replace, Repair or Service -Gas Furnace & Air Conditioning - Install, Replace, and Repair or Service -Water Heaters: Tank and Tankless - Install, Replace, Repair or Service -Clear Drain Clogs and Locate Breaks, Sump Pumps, Well Pumps, and Gas Piping -Plumbing Services - Toilets, Faucets, Pipe Repair -Water Treatment - Install, Replace, Repair or Service -Generators - Install, Replace, Repair or Service

Services we don't offer

Duct Cleaning

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.8202 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
3%
3
1%
2
2%
1
3%


Rating CategoryRating out of 5
quality
4.8
value
4.3
professionalism
4.8
responsiveness
4.8
punctuality
4.8

Filter reviews by category

Showing 126-150 of 202 reviews

SHARON S.
02/2020
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
As expected. I've been using Jones for my furnace, generator and hot eater heater since 2012. Rick the technician has been here numerous service trips and installs. He has always been prompt and professional. Made s recommendation a couple of years ago and I've been saving on my natural gas bill every year since the install. I always recommend Jones to family and friends.
Description of Work: Yearly maintenance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Jones Services
[Member Name Removed] thank you for letting us know that our HVAC Service Professional Rick is always prompt and professional.

michael F.
02/2020
5.0
plumbing, water heater repair
  + 0 more
Mike D renewed my faith in the word craftsmen. He was a really great tech. He was polite and efficient . He walked me through each step of the installation. He also had great suggestions on how to make my life a lot easier by fixing broken and inoperative valves.
Description of Work: install new water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,300

Response from Jones Services
[Member Name Removed], I'm glad to see that Mike our Plumber renewed your faith in craftsmen and was a really great tech!

shirlee M.
02/2020
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
We are very satisfied with the job done. Dylan B. did all the plumbing work in a very timely manner. He was very good at letting us know everything that was being done and addressed all concerns and questions we had. We are very pleased with the outcome.
Description of Work: Plumbing- had new kitchen faucet put in and new stop valves in bathrooms

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Jones Services
[Member Name Removed], I'm glad to see that you are very satisfied and Dylan our Plumber was timely and informative.

Sarbjit G.
02/2020
5.0
heating & air conditioning/hvac
  + -1 more
George was great. He showed us what was the problem. Fixed it and explained everything he did. Very respectful and knowledgable.
Description of Work: Looking at my Heating Unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from Jones Services
[Member Name Removed], thank you for letting us know that George our HVAC Service Technician was great, very respectful and knowledgeable.

walter K.
02/2020
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
All went very professional. quality work. Very pleasant and knowledgable.. 5 star *****
Description of Work: tankless hot water coil replaced

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Jones Services
[Member Name Removed], thank you for the 5 star review even on Angie's List where they we usually get "A"s not "5"!

Kim A.
02/2020
5.0
heating & air conditioning/hvac, plumbing, water softeners
  + 1 more
Filtering system repair Mike did a great job he analyze the problem quickly and made all the arrangements to repair system is under warranty so it’s not costing me anything. I’ve had Jones three or four times now to do a variety of different types of work and every time they have been punctual professional knowledgeable and a pleasure to deal with.
Description of Work: Water Filtering system repair

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Jones Services
[Member Name Removed], thank you for letting us know that Mike did a great job.

mike M.
02/2020
5.0
heating & air conditioning/hvac, plumbing, drain cleaning
  + 1 more
I called Jones Service regarding a backed up kitchen sink and they sent over their technician, Matt, within a couple of hours. He discussed several possibilities causing the problem and was able to locate the source of the problem. Some pipes need to be cut,replaced and properly pitched.
Description of Work: Backed up kitchen sink

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$750

Response from Jones Services
[Member Name Removed], thank you for letting us know that Matt, our Plumber, was able to help.

andrew M.
02/2020
5.0
heating & air conditioning/hvac
  + -1 more
Fantastic! He was professional and punctual. Also cared on making sure not be any inconvenient to our home. He also provided us the cause and effect,and info to help maintain. Plus we signed up for a extended service plan because of his explaining benefits.
Description of Work: Service on heating unit

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Jones Services
Thank you [Member Name Removed] for your Fantastic review!

Lynn B.
02/2020
5.0
generator service
  + -1 more
Rimmer was very courteous and professional. When he arrived, he explained what he was going to do. At the end he explained what he found and what he did to fix it.
Description of Work: Yearly maintenance on generator.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0

Yes, I recommend this pro

Response from Jones Services
[Member Name Removed], thank you for letting us know that Rommer our Electrical Service Professional was very courteous and professional.

Vanessa M.
02/2020
5.0
heating & air conditioning/hvac
  + -1 more
It went really well. Techs were very professional explained how to use the system. I would highly recommend them.
Description of Work: New heating and cooling system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Jones Services
[Member Name Removed], thank you for your high recommendations!

Mary O.
02/2020
5.0
plumbing, water heater repair
  + 0 more
The water heater location was a very small room that also contained the gas burner for hot water heat, the washer, and the dryer (not stacked). In addition, the pipes for water and gas looks like a Rube Goldberg invention. Not only did the old heater get removed, but a fatter one went right into the old space. Everything was left clean and neat and looking like there had never been a leaking unit there. Super happy with the work.
Description of Work: Eight year old water heater started to leak; needed to be replaced

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,200

Response from Jones Services
[Member Name Removed] thank you for review, enjoy your new water heater!

Clark L.
02/2020
5.0
plumbing, drain cleaning
  + 0 more
John did a wonderful job. Very thorough and informative.
Description of Work: Backed up line.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

V R.
02/2020
5.0
heating & air conditioning/hvac
  + -1 more
Rick questioned us first then checked unit. He took the time to explain and reassure us of the issue and what might have caused it. Service was great !
Description of Work: Checked heating

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Jones Services
[Member Name Removed] thank you for letting us know that Rick our HVAC Professional and our service was great!

Katherine G.
02/2020
5.0
plumbing
  + -1 more
Excellent workmanship, service, and professionalism!
Description of Work: Kitchen sink repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mary C.
02/2020
5.0
electrician
  + -1 more
Work was excellent. I never have an issue when I use Jones Services. Their technicians show up on time and are always professional.
Description of Work: Updated all electrical in my kitchen and put appliances on separate circuits.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Jones Services
[Member Name Removed], thank you for letting us know that our Electricians were excellent!

Mary O.
02/2020
5.0
electrician, generator service
  + 0 more
Perfect visit with perfect results. My generator has been kept in top condition by the folks at Jone's, and today was no exception. The mechanic was right on time, went over all the work he would be doing, and kept me informed about his progress. I just can't ask for anything more.
Description of Work: Annual maint on whole house generator

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Jones Services
Thank you [Member Name Removed] for your Perfect review!

Betty L.
01/2020
5.0
electrician, heating & air conditioning/hvac, generator service
  + 1 more
Very well! Val installed our generator a few years ago and is very competent and professional. He is very knowledgeable about generators and their operation. I feel very comfortable recommending Val.
Description of Work: Generator was serviced under contract

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Jones Services
[Member Name Removed], thank you for recommending Val our Electrician and Jones Services.

Ron J.
01/2020
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
It went great, alls well. Got updated info about my unit and various options on the new tech out there on tankless water heaters. No pressure at all Mike was very helpful, professional, and courteous.
Description of Work: Water heater issues

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Jones Services
[Member Name Removed], thank you for letting us know that [Member Name Removed] was very Helpful, Professional and Courteous.

Robert C.
01/2020
5.0
electrician, heating & air conditioning/hvac
  + 0 more
Jones technician Nick did a GREAT job from start to finish on our electrical rewire for our kitchen remodel. Job done quickly and neatly. Always satisfied with Jones Services.
Description of Work: Electrical on kitchen remodel

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Jones Services
[Member Name Removed], thank you for letting us know that Nick our Electrician did a GREAT job.

Michael S.
08/2019
5.0
heating & air conditioning/hvac
  + -1 more
It was very good. They were on time and professional.
Description of Work: They repaired the air conditioner.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John D.
07/2017
3.0
heating & air conditioning/hvac, drain cleaning
  + 0 more
They were on time and professional they came the same day about 4 hours after being called. $347 to snake the drain for 30 minutes, that's insane. $694 dollars an hour. He hooked the washing machine back up and mixed the hot and cold water pipes. Not a big deal but you would hope that they pay attention and check what they are doing especially for that price. If I was home and he told me that price I would have not let him do the work.
Description of Work: The washing machine was draining slow. Needed the drain snaked.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$347

Edward B.
10/2016
5.0
plumbing
  + -1 more
Upgraded my kitchen drain to the main. He said pipe was the wrong size . System was redone to meet the proper standard.
Description of Work: Clogged horizontal drain pipe from my kitchen to the main.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Margaret B.
09/2015
5.0
electrician, generator service, heating & air conditioning/hvac
  + 1 more
it went very good. they were professional and took time to explain everything to use. they come once a year to check over and perform maintenance on our generator.
Description of Work: installed a stand alone generator......

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Diane P.
05/2015
5.0
electrician, generator service, heating & air conditioning/hvac
  + 1 more
They were very professional and courteous. They quoted me a fair price for my needs, no pressure selling. Very mindful of my needs.
Description of Work: Installed a household Generator

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Response from Jones Services
Thank you for your feedback.

James C.
04/2015
5.0
heating & air conditioning/hvac
  + -1 more
Overall, it was very quick. They took time to explain everything. They got the service done when it was needed. The work was done very quickly. We had no issues with the clean-up or anything like that. They did an awesome job. In both cases we were both happy when they came out. They're pricey but they have high quality system and good stuff. They call when they said they would call. They're all very good. They've done lot of stuff in the house so we kept them for years.
Description of Work: We had Jones Heating & Cooling. They replaced the components the water softener that depleted and in both cases they replaced the defective parts. In both cases they did the installation and the fender.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

2099 Route 17A, Goshen, NY 10924

http://www.jonesservices.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day


Licensing

Insured

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Plumbing,
Water Heaters,
Drain Cleaning,
Wells and Pumps,
Water Filtration and Softening,
Heating Oil,
Sewer Cleaning

FAQ

Jones Services is currently rated 4.8 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Jones Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Jones Services offers free project estimates.
No, Jones Services does not offer eco-friendly accreditations.
No, Jones Services does not offer a senior discount.
No, Jones Services does not offer emergency services.
Yes, Jones Services offers warranties.
Jones Services offers the following services: -Boiler or Radiator Heating System - Install, Replace, Repair or Service -Gas Furnace & Air Conditioning - Install, Replace, and Repair or Service -Water Heaters: Tank and Tankless - Install, Replace, Repair or Service -Clear Drain Clogs and Locate Breaks, Sump Pumps, Well Pumps, and Gas Piping -Plumbing Services - Toilets, Faucets, Pipe Repair -Water Treatment - Install, Replace, Repair or Service -Generators - Install, Replace, Repair or Service
Duct Cleaning

Contact information

2099 Route 17A, Goshen, NY 10924

http://www.jonesservices.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day