BrightHome Energy Solutions

The provider said that I would have a complete written assessment and individual prices for 8 projects within 10 days. I received a complete contract and prices for each of the projects of which I selected 4 projects to go forward with. We set a date and the crew came on time, were very professional and completed the projects within the time period given. Also, they were very good about cleaning up after completion of the work.

Thorough energy audit of plenty of explanations. Subsequent work was performed in a professional, but friendly manner. LIPA rebates came within the time frame and dollar amount that was originally announced (cutting the out of pocket expenses in half).

Brian was on time and professional. I was told, however, that I did not have any insulation and shown the thermal camera footage of where the walls met my roof, which was dark blue. I was provided a quote of $6830 to insulate my walls, attic, and basement. I got a second from Arctic Insulation and Windows, another Angie's List company, and was shown that I do have insulation and he could 'top-up' the wall insulation for $300. Needless to say, I did not have BrightHome work on my house.

Very smoothly. The crew was great and cleaned up daily. The improvement in the quality of the home is significant

Full energy audit, including blower test, and infrared imaging. Followup included a detailed description of what we can do to better insulate the house, and a quote to perform that work. We have not yet actually done that work, but probably will.

The company scheduled a full week for the work, but spent just 3 half days to perform the work. My first serious warning signs came when the project supervisor, Tim, reported to me that a number of things that were in the price proposal were both especially difficult and not necessary to complete- specifically, insulation of cheek walls in the finished attic, ceiling insulation in the coldest room in the house (the kitchen) and insulation in a small extension on the house that was missing exterior sheathing (and therefore, I was told, could not support the blown insulation that was being used without a $6,000 change order.) In addition, Tim made a "field change" in the crawl space in the kitchen, the coldest room in the house, choosing to insulate the foundation walls, rather than the dirt crawl space floor, as it was easier work in an extremely confined space. Tim told me "just make sure you don't tell the state auditor when they come to inspect the work." After the first winter, even though it was mild, we knew that the work was inadequate. I contacted the company to ask that they come and re-inspect to see what additional work could be done to improve comfort in the coldest spaces, especially our kitchen, which is located in a one story 300 sq. ft. extension to our house. It took several months to get the company to return my calls. When they did, I was told that there was a split in ownership and the former owner and other staff members that I had worked with and was trying to reach, including Tim and Grant, were no longer working with the company. The remaining owner, Mike Brown, agreed to come out, along with an inspector, Brian Edgar, to take a look at the conditions. Mr. Brown and Bryan came out and conducted a through re-inspection - including a new blower door test. A few weeks later, Bryan came back to sit with my wife and me for over an hour to discuss the conditions and I was extremely impressed with his attentiveness. He provided a detailed, and candid, explanation for the problems we continued to face. He indicated that the company was not satisfied with the work that was performed previously and several of the decision that were made by Tim at the time. He indicated that the company would come out to redo a number of the insulation and air sealing items at its own cost. He also indicated recommended an additional $5,000 of work, including insulation of attic cheek walls and kitchen ceiling. I have been trying for almost a year now to get Mr. Brown to perform the work that he and his team tell me are required to improve only the most dire problems (last winter my kitchen temp got as low as 42 degrees when outside temps fell to the teens!) I have called on multiple occasions, left several emails and have received no response.

Brighthome arrived and quickly went to work by closing and sealing all ducts in order to pressurize the house to look for leaks. they performed a series of tests over a 5 hour period looking for heat loss through all the walls and windows. they also did a leak test of the heating and cooling system. They examined all the duct work for leaks and drafts. When they finished they provided a report which was sent a week or so later with full description of their findings and pictures of thermal images of suspected heat loss and cooling loss. the report was very detailed and thorough and then they provided cost estimates for repair. I did not order any of the repairs as i found the costs too high against the ROI of cost of energy lost. in other words the repairs were $15,000 if I chose to do everything and if you calculate the cost of oil at $2500 per year and the savings of say 20% I might save $500 per year on my oil bill against an expensive repair. so for me it did not work out economically but for others it may... but they were very professional and punctual and in fact I recommended them to a friend and he did hire them to make the repairs...

Overall the process was fairly smooth. Scheduling went well. Tom performed the energy audit, touring and inspecting the house inside and out. I peppered him with questions along the way, and he provided good answers. One downside was the lack of a mold evaluation; this was highlighted on the Angie's List Big Deal coupon but BrightHome apparently does not perform. It was clear from the inspection of our attic that insulation is our biggest weak point. Tom pointed out something we can do ourselves to improve the environmental quality of our house, such as routing gutter downspouts well clear of the house to reduce the potential for basement humidity/water intrusion. A few days after the audit Tom sent me a detailed report of the audit, including recommended services/upgrades, their cost, and how much the expected savings are. We haven't decided to take action on their recommendations yet, but they are reasonable and BrightHome will be our first call on this.

From the moment that Nick came to give us an estimate I got the impression that he (and in turn they) really were passionate and cared about what they were doing. The job lasted three days and in those days the workers arrived on time, covered any area that they might get dirty, did there job and cleaned up after themselves. They quickly answered any questions I had during the work and upon the final energy audit my homes efficiency went up 20% so I am really looking foward to those lower heating and cooling bills. I would highly recommend Brighthome to anyone that asked

They haven't arrived as yet to perform the services.

I live in an old, leaky, un-insulated lake house that was originally designed as a seasonal cottage but was at some point converted into year-round living. We have a fireplace and electric heat. My heating bills the last few winters have been outrageous. BrightHome came and performed their energy audit to help me figure out what would be the most cost-effective way to fix the heating drain. They identified areas where adding insulation would give the biggest bang for the buck, discussed the different types of insulation that could be used, and the environmental/air quality impacts of each. We also located several areas where additional small quick fixes could be made to stop energy drain, such as gaps around the chimney, and a cracked window I hadn't noticed. I was pleased with the service and with their suggestions. The follow-up conversation afterward was also thorough and professional.

Did the review, but did not issue the report.

BrightHome energy produced detailed energy assessment of home. Pointed out the energy loss areas. Overall experience was great!

I thought it was excellent. Unfortunately I have other priorities right now so I am not in a position to implement the recommendations that were made at this time.

Superb. I would recommend them to everyone.

We knew about some of them; but others were an eye opener. Can't afford the total suggested renovations. Mega dollars to fix.

service went very well. they were excellent. they were very professional.

This was a pleasure to have done. The tech installed a fan system in the front door, and adjusted it to produce a specific negative pressure (vacuum) in the house. Then, he went around the house, basement to 3rd floor, with a thermal imaging camera, and showed me where there was significant leakage of outside air. One trouble spot was the sill-plate between the foundation and the walls. He suggested getting a foam-in-place installation to fill the sill pockets. (My next-door-neighbor had that done, and it really helped his heating bill.)

They did an excellent job. Punctual, work was extremely high quality, the guy who dd the work (John) was very nice. They cleaned up each night (work took four days), No complaints. We will use them again!

BrightHome Energy Solutions did a good job.

It went okay; the guy knew what he was talking about. I learned a lot while we were talking. I thought that the report was high level and really not all that useful, other than they wanted to sell me a very expensive insulation installation. I was able to get another vendor for much less. Another thing that was a little irritating was they were very booked up when I bought the deal and had to wait several months. I would not use them again.

Everything was fine. The only problem was I could not afford what they proposed at the time.

BrightHome Energy Solutions had equipment that showed us where the cold spots were in the house.

Purchased a Big deal for BrightHome Energy Solutions. We had an energy audit done. They insulated areas that needed to be done to improve our home energy efficiency. They showed everything in detail while showing us images from the cameras. He was professional, personal and wonderful with the work he performed.

Great job. They came into the house set up the equipment, went through the entire house and completed the survey. Afterward, they sent over the survey with specifics and a cost to complete the work needed. Would use them again.