BrightHome Energy Solutions

We bought a house with zero insulation and hired Brighthome to tell us what needed to be done and what we could maybe skip. Joe came in and looked at our house, performed a series of airflow tests, etc. and wrote a very detailed plan that told us what they could do, what the item would cost and what the projected energy savings would be - exactly the information we needed to determine what needed to get done and what could wait. He answered all of our questions patiently and thoroughly and was a pleasure to deal with. Matt's team came in to do the work and they were professional and nice to my toddler, which I appreciated. Their work was neat and tidy - people continuously remark about how straight the lines of insulation are and how great the hoods (?) are over the attic doors. They also cleaned up meticulously after they were finished. There is a HUGE difference in how comfortable the house is now, as promised. And we can already see the savings in our monthly bills.

Audited home for energy conservation ideas ... Like air leaks etc. didn't have too many practical ideas. Didn't try to sell me anything .. Which is good.

Service tech. showed up on time and did a complete energy audit. We then received a timely report and estimate for the suggested work.. We were also informed that we could get the cost of this service refunded by our utility company. We followed their suggestions and did get a refund check from our utility provider.

I just did. I couldn't accurately answer some of the questions at the top of the form because in terms of the two gentlemen who came here, they were fine -- except that their reflections after looking over the house were quite different. The fact that the paper followup didn't appear to address any issues specific to this house was a concern, and then the lack of followup in terms of carrying out any of their recommendations was the key to my giving up on using them.

They arrived promptly when they said they would. Very professional, got right to work, answered all the questions I had. They worked quickly, addressing any items I mentioned as problem areas. They were good about suggesting work to perform that would get the best value for the dollar, there was no high pressure sales tactics. There wasn't any selling at all, just suggesting what could be done to improve efficiency of my house whether they did the work or not. By the end of the audit I had a much better idea about the state of my home and where to go from here.

Bright Home came out in April and completed the home energy audit. This was completed as described but from there nothing was completed. We had to call a few times to get the audit and all we ever received was a quote for work that they recommended. We then tried to schedule an appointment to go over the quote so that we can complete the work. We tried multiple times to contact them and we even tried to contact the owner (Mr. Brown). We finally got in contact with Mr Brown and he promised to get back in contact with us to complete the work and that was the last we ever heard from them. This went on for months. So basically we paid for an energy audit that we never received and can not get anywhere with it. I would not do business with this company again. Update: We have been waiting for a call back and now see that they have responded via this review that they are no longer working in NJ. Very unprofessional.

They showed up on time. walked me thru the process explaining what they were doing and followed up with their report, plan and quote.Very professional and passionate about what they do.

He examined all sections of our home and determined all energy efficient areas and made suggestions for improvement.

They are very good and we were very happy with the service. Unfortunately, hurricane Sandy undid everything that they did. We were satisfied with the service, though.

Tom Brown on time and was knowledgeable and professional about the entire Home Energy Audit.

The price was right, as it was subsidized by the power company and/or the State. :-) I had no complaints. I was surprised to hear, some months later, that the company had been kicked out of the State program for not meeting some standard.

The actual audit went very well. The follow-up (or lack thereof) left a lot to be desired.

Since this was purchased through an Angie's List Big Deal, I imagine that the company had a lot of business to handle on the back of the offer, so it was a bit hard to get a date scheduled for any time close - but we landed on a date in early 2012. The auditor, Brian, was very nice and I felt very safe and comfortable having him in my home. He came in, explained the process and what he was looking at, and began his process. I was impressed with the heat sensors he had that could tell us where we were losing the greatest amount of heat, and grateful that he told us replacing the rest of the windows wouldn't be as good of an energy savings without the walls in our 1920's home being insulated -- saved us some money. I was disapppointed that he was unable to do certain tests because our home is older and I guess there are some parts of the audit that can't be run due to the age of the home (and the risk for asbestos or other hazards). Brian left, and several weeks later (unfortunately, I had to email him several times to get it) the report came. It was a lot of what I thought it would say, but there were some nuggets of information that have helped us in deciding what energy-saving repairs we should be doing. Overall, it was fairly good, but for people with older homes, be aware that they might not be able to run all the tests they have the capability to do. I am not sure I would need them to come back and do any other services - is kind of a "one time" process.

They did a whole house energy audit and he did a great job, The only problemis i had called and asked for a written report and i haven't heard a word, other then that it was great!

I would have liked for someone to continue with us. I am now looking into a company to take care of our insulation needs

They did an energy audit, giving us a description of what our house needed to be more efficient in usage of energy. The audit recommended what steps to take, the cost involved and future savings due to reduced energy usage as a result of better insulation. We went forward with their recommendations. They did an excellent job and this winter we notice the house is much warmer, the insulation was well worth the cost. I would recommend Bright Homes to anyone!!

the technician was on time.he was courteous and appeared to do a good.however as i did not see the work he did in the crawl space i couldn't rate quality.

Excellent. Great attention to detail

no work was done as stated above

Overall, it was good. The initial audit was very good and thorough, including thermal imaging and blower test. The follow through (and pricing) on suggested remediation was not as good. Also, being I had blown in insulation before they came, their imaging showed deficiencies that they were to send to me to go back to my installation company to rectify. I did not get those images from them.

We learned a lot and the exercise was very useful; we did not opt to do the improvements at the time due to costs.

Very professional, punctual, and educational. I would recommend working with this company.

This was an investment in service that was well worth the money and proved to be very helpful. I was most impressed by the credentials of the individual who actually performed the audit. The credential was issued by BPI and is an industry standout. He performed all tests and was able to input everything into his laptop using specialized software. We received the full report via email in two days. The report was more detailed than expected and showed where we should spend our home improvement dollars for the greatest returns. I recommend this service even if the special price doubles. They are pros.

They did charge us a $400 audit fee but I'm sure from looking at Angie's List and their presentation that they are a good, trustworthy company. We would consider using them in the future if needed.

A few days after the audit was completed, I received the energy assessment report as promised, but that's unfortunately all that was ever done. According to the program manager I spoke with at NJ Clean Energy -- the State of New Jersey program that oversees the financial incentive program for NJ residents looking to insulate their homes -- a company like Brighthome that performs an audit is expected to enter its testing results into the state's computer system as the final step in completing the original audit process. That raw data would then be accessible by other companies if consumers like myself wanted to get quotes from a few different insulation contractors to go ahead with the work. The contractor from Brighthome who conducted my audit responded that entering the data into the state's computers and generating an RHA was not technically required as part of the original audit. He claimed it would take several hours of work (the program manager at NJ Clean Energy disputed that, saying it should only take half an hour max), and he would only agree to do it if I signed a contract with him, pledging to hire Brighthome to do insulation job. I went back and forth several times between NJ Clean Energy and Brighthome, trying to resolve the issue, without any luck. The program manager tried to intervene to help me by speaking with the owner of BrightHome and explaining that he is supposed to enter the data, especially if he got paid to conduct the audit, but he said he had offered a discounted rate on the audit in hopes of getting the job, and he refused to enter the data without a commitment from me. In the end, it turned out that NJ Clean Energy didn't have any means of enforcement, so I ended up having to hire another contractor to start from scratch and conduct another audit in order to get additional estimates to insulate my house (and that contractor, I should mention, promptly entered the results into the system, where they were viewable by any other contractors who cared to see them). I didn't start out planning to get the cheapest audit I could find and then give the work to someone else. I simply wanted to take the results and then shop around, getting a few competing estimates from a few different contractors before making up my mind, just as I've done every time in the past when I've hired people to do work on my home. I would never dream of hiring the first person who came along without having any other estimates to compare! I didn't realize the process in this situation would be so difficult. I had been considering hiring Brighthome to do the full job insulating my house, but I was thoroughly frustrated after fighting with them to release my audit results, so I ended up taking my business elsewhere.