AMHAC

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Good service

Billed for work never done !

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We used this company because the previous owners of our house used them. This year we paid for a maintenance contract and had the air conditioning serviced. We ended up paying an extra fee on top of the yearly service contract to have the system flushed. Three weeks after the service our air conditioner stopped cooling. I called the company and they sent a technician to evaluate. He found that our unit had no freon and found a leak in one of the valves. He refilled the freon and tightened the valve, but 2 days later the unit was not cooling again. I again called the company and they sent another tech who essentially did the same thing. When I tried speaking to him about the problem, he wouldn't answer my questions and told me I needed a $600-$800 test to figure out where the leak was. I contacted his supervisor who said he would speak to the technician and get back to me. He didn't call back, and after numerous messages he finally answered my call. I find out that the unit is 14 years old (which they knew since they did the installation and service) and the supervisor tells me the unit must have a big leak to be losing freon so rapidly. He recommended replacing the unit. He told me that he will send a salesman out to give me a quote, but so far no one has called to schedule that appointment. I am really upset about paying a bunch of money for a service contract and then getting charged a lot to do very little! I have my suspicions about the first technician being responsible for this leak, since our AC worked just fine last year when we didn't have it serviced. Even if he wasn't responsible for the damaging our system, I think he should have given me some more information about the condition of our AC unit and not done a lot of unnecessary work if we were going to have to replace it in the next year or so.

It was a great! The gentleman was very personable, and arrived on time. He did a fabulous job, cleaned up after himself, and the cost was very close to the estimate.

I have been pleased with them, except this time around I will be paying the same amount for them to do less work. They used to come around twice a year to check the heat and air conditioning, and now they will only come once for heat and once for air conditioning. There are A rated technicians and technicians I would give a C to.

My heat went off on a Friday afternoon, i had seen there truck around so i called them. They said i needed a hot furnace ignitor. He spent 2 hours walking around, back and forth to the truck...etc They then told me i needed a new furnace board which would cost me $300. i investigated online and the part normally runs for $170. They then wanted to charge me exorbitant amounts of money to try and ship this part. I said i would not like to have the worked completed until i receive estimates. The whole procedure was sketchy and i didn't feel comfortable having them doing the work.

Both instances were a complete waste of my time.

Our system broke down in the summer of 2006 and AMHAC took almost 4 weeks to figure out what was wrong with it. They sent the same clueless technician back five or six times. I was always very polite when dealing with them but the service manager is very unprofessional. Finally they sent an experienced guy who diagnosed the problem. It could have/should have been fixed in a day or two. Very frustrating. So overall, I would never recommend them and I'm happy that the warranty is up so I don't have to deal with them any more.

Their rep came out and I spent over an hour with him. He was courteous and seemed reasonably knowledgeable, but he missed problems found by other vendors, and he never followed up with a quote. I called up and was told they had sent out the quote. Later I even called and spoke to one of the owners and still I never got a quote. Very disappointed. They wasted my time.

THEY'VE BEEN VERY PROMPT. THEY RESPOND VERY QUICKLY IF I HAVE ANY PROBLEMS. THEY GET HERE WHEN THEY SAY THEY ARE GOING TO GET HERE. I HAVE USED THEM FOR OVER 40 YEARS. THEY'VE ALWAYS TAKEN CARE OF MY HEATING AND AIR CONDITIONING PROBLEMS VERY QUICKLY.

THEY DO A GOOD JOB. WE HAVE BEEN USING THEM FOR 10 YEARS, AND WE ARE COMFORTABLE WITH THEM. THEY ARE VERY NICE. WE HAVE NEVER HAD ANY PROBLEMS WITH THEM.

THEY WERE OK AND GET THE JOB DONE. SOMETIMES THE QUALITY IS GOOD, BUT IT DEPENDS ON TECHNICIANS. THEY ARE OK. IT DEPENDS ON WHO RESPONDS TO THE CALL.

IT HAS BEEN EXCELLENT OVER THE YEARS. I HAD TO REPLACE ALL MY HEATING AND AIR CONDITIONING. I WENT OUT AND SHOPPED FOR SOME BIDS. THEY TURNED OUT TO BE THE BEST COMPANY FOR THE MONEY.

THE TECHNICIANS SENT BY AMHAC WERE PROMPT AND COURTEOUS. I WAS GIVEN A SERVICE WINDOW OF SEVERAL HOURS AND THEY PHONED PRIOR TO ARRIVING WHICH ENABLED ME TO AVOID SITTING AND WAITING FOR THE SERVICE CALL.