Prime Heating and Air, LLC

Went very well.

They did Great!

Excellent!,

Went great!

Excellent knowledgeable service

Extremely well.

very well, nice job

As noted above, A+

Great follow up and professionalism.

Vendor never showed up for scheduled appointment and has not called to reschedule.

Ac looked better than when it was new. Cleaning was very thorough and Duane explained what he did. Ac has been serviced every year, for a lot more money, and never to this extent. I was so impressed I signed up for the fall cleaning of my two furnaces. Nice people. Very professional..

Outstanding! Over a 17 year period on a previous house, I had hired dozens of contractors to remodel, install, fix, and service various aspects of that house – and Duane & Neal Carr are, by far, the most honest, straightforward, value-conscious, reasonably-priced, and dependable contractors whom I have ever worked with. From the first minute of hearing Duane talk about his HVAC recommendations for my home, I knew that I was talking with one of those very rare contractors who are singularly-focused on making sure that his quote reflected the absolute maximum value for the dollars that I would be spending for the new equipment. And he explained where these savings are found. You owe it to yourself to make Prime Heating & Air one of the two or more quotes you get for any HVAC work that you need done. I think you will agree with me that Duane & Neal are offering a customer experience that reflects integrity & values that are in short supply among today's contractors.

Took advantage of coupon for a 20 point tune up special on my mid-90's air conditioner. Owner, Duane, cleaned and serviced my air conditioner in about an hour. Very professional and answered all my questions. His company is fairly new and doesn't have the overhead the others do, so his prices are reasonable and he didn't try to sell me anything, unlike other large heating and air conditioning businesses in the area. I like to support small local businesses and Duane and his company are giving quality and experience without the high costs. You can tell he takes pride in what he does and is an honest craftsperson. Good luck Duane and I'll be calling you for any future maintenance needed.

Went very well! Professional service and very honest ! Would recommend to anyone

Quickly diagnosed and remedied within an hour. Great job

Both Duane and Neal of Prime Heating and Air were fantastic to work with. I called Prime to get a quote to replace our old fuel oil furnace, and they were by far the cheapest of the 3 companies I talked to, as well as the most helpful in describing the work to be done and answering questions. Neal called to set-up our appointment, as well as followed-up with an email. Duane arrived on-time the day of our scheduled install, and had let me know ahead of time that the job would take approximately 2 days. Duane and Neal both checked-in at the end of the first day to update me on the progress and tell me when they would be back in the morning - both were extremely kind, courteous, and knowledgeable. The job was completed as scheduled on the second day, and Duane gave me all of the directions to make sure to register the furnace for all of the warranty information. I would highly recommend Prime Heating for any HVAC related work, and we will definitely be calling them for future service.

I was very satisfied with his work. Was not real impressed with price I paid for humidifier. I looked the unit up on Amazon and I think the install price was a little high. Partly because i was on the fence about getting a humidifier. He did some duct work to improve furnace performance and and that was a+. Used things I had available and didn't try to sell me a lot of stuff I didn't need. If there is one area to improve it would be on the rebate. It would have been nice if it was part of the process instead of me having to go to the website and figure it all out. Don't like dealing with that stuff.

Excellent...Duane was personable, professional and punctual. He also took ample time to answer questions I posed to him.

Duane did everything he said he would do and he even took away the old systems. He was very patient in waiting for his final payment while we had to jump through several hoops to get the money released. The furnace and A/C units he installed work perfectly and quietly. I couldn't be more pleased.

I first found Prime Heating and Air through an Internet search - I received a notification from Duane through Thumbtack. I hired him in May 2016 to clean and level a central air conditioning unit for a rental property I just bought last October, so I didn't know how long it had been since the unit had been serviced. His price was very reasonable ($59) and he did a great job so I kept him in mind for future work. On July 1 I called him about my 2 family that has hot water baseboard heat. One of the bleeder valves on the 2nd floor had started leaking, and I knew the 1st floor boiler needed a new expansion tank. When I checked the basement I found the 1st floor boiler leaking and I was worried I needed a whole new boiler. Duane came out the next day to look at the boilers and see what parts he needed. He drained enough water out of the 2nd floor boiler so that the bleeder valve stopped leaking until he could fix it, and told me the leak in the 1st floor boiler was just the pressure relief valve. Duane came back with the needed parts on July 5th and performed the repair work on both boilers, and cleaned both boilers. I'm sure the HVAC companies I've used in the past would have charged me at least $100 for a service call for the first visit to assess what was needed for the job and then at least twice what Prime Heating and Air charged. I plan to use Prime Heating and Air for all my future HVAC needs.

Duane was great. Gave me his opinions on the type of system I should get, and wasn't trying to upsell me. He came to my house to quote me on Tuesday and started the install first thing Thursday morning. The work he did was great and very clean.

It went very well. Everything went off without a hitch. Duane even followed up with us to see how everything was going. Duane knew that we hadn't had the experience with the new functions of furnaces that are made today. They heat up the house differently. Duane was very patient with us and explained everything from the beginning to the end of his service.

Everything went well. The installation of all the equipment was completed in two days, including adding a humidifier and some extra ducting we wanted in the basement. He also replaced the thermostat with a wi-fi type so now we can check and adjust the HVAC system while traveling. He gave us information on how to register the warranties and submit several rebates on some of the equipment. The work was done professionally and he removed and disposed of all the old components and cleaned up when done. I would highly recommend Prime Heating and A/C to anyone.

Went great. Our AC wouldn't work on the first hot day of the year and Prime Heating and AC was over within 30 minutes to get it fixed for us. Duane is extremely professional and really knows his craft.

I hired Prime Heating and Air to replace an old central AC unit. Duane was knowledgeable and work with professionalism. I was cautious to use him because he just recently started on his own, but the quality of service was what I would expect from a company that has been around for years. Duane definitely showed his knowledge of the industry. I will be using him again on any other HVAC project that comes up.