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Fonseca and Griffin Plumbing and Mechanical, LLC

Plumbing, Drain Cleaning, Sewer Cleaning,

About us

We are a local plumbing company dedicated to quality craftsmanship and the highest level of customer service. Our Team is considered family and that's how we treat our Valued customers. Our goal is to provide you with peace of mind and 100% satisfaction. We stand behind our work and ability to get the job done right the first time. Expect quality and value with integrity. Every customer. Every time. The company was established in 2011 by Zane Fonseca with the goal of going that extra mile and earning life customers through his high level service expectations. In 2019, Zane partnered with master plumber, Dustin Griffin, creating an opportunity to extend more services to our valued customers. We offer both Commercial and Residential services. Our services include, but are not limited to: sewer and drain cleaning, high velocity pressure jetting, camera inspections (drains and pool lines) as well as repairs and installations of toilets, tubs and showers, indoor/outdoor faucets, garbage disposers, sinks/vanities/laundry tubs, sump pumps, back up sump jets, water heaters, tankless heaters and descaling, gas lines, water filtration systems and new water service installation. Our techs are prepared with all necessary PPE (masks, gloves, sanitizer, etc.) and it has always been our company policy to wear booties in homes as well as to clean up the work area with our own cleaning supplies.

Business highlights

14 years of trusted experience
Emergency Services Offered

Services we offer

24 Hour Emergency Service. Sewer and Drain Cleaning, High Pressure Jetting, camera inspections of drainpipes/pool lines. Repairs and installation of main sewer systems, new water service, toilets, bathtubs/showers, dishwasher & washer/dryer installs, indoor/outdoor faucets, garbage disposals, gas lines, sinks/vanities& laundry tubs, sump pumps and backup sump jets, hot water heaters, tankless water heaters and descaling of tankless units. All other leaks and repairs.

Services we don't offer

If we need to cut an access in a wall or ceiling in order to repair a leak we do not repair sheet rock or drywall. You will need a contractor. We do not pump out septic tanks.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.995 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
5%
3
2%
2
0%
1
3%


Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 26-50 of 95 reviews

robert C.
04/2020
5.0
plumbing
  + -1 more
Great ! no problems I would call them again I recommend you to give them a try if you have a problem !
Description of Work: install new wax ring on toilet

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Fonseca and Griffin Plumbing and Mechanical, LLC
Thank you! We are glad that you were happy with our service and hope to work for you again in the future.

Jim C.
04/2020
5.0
plumbing
  + -1 more
I was well satisfied with the install. Sometime I will have the same work done in my downstairs bathroom and will be sure to call them again.
Description of Work: install customer supplied toilet

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Fonseca and Griffin Plumbing and Mechanical, LLC
We are happy to hear you are satisfied! That is our goal every time. We look forward to working with you again!

Bob C.
04/2020
5.0
drain cleaning
  + -1 more
Called on a Sunday & they called back within 5 minutes. Set appointment up for the next morning & they were here when they said they would be. (Still haven't even heard back from one company I called) Sewer was cleared and we were very pleased. Dustin was very conscientious & meticulous. We will definitely use them again.
Description of Work: clear main sewer back up
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Fonseca and Griffin Plumbing and Mechanical, LLC
Thank you for the review! We are glad to hear you were satisfied and look forward to working with you in the future!

Angela D.
02/2020
5.0
plumbing, water heater repair
  + 0 more
I want to immediately say these guys deserve beyond an A+. I am a single female 1st time homeowner and I have been taken by so many contractors in the past. EVERYONE I talked with at Fonseca went above and beyond to be polite and even walked me through what to do when the bottom of my water heater leaked water all over my basement. Once Ryan came to replace the water heater, he explained everything and didn't make me feel like I was an idiot. The work was professional and extremely timely. I would recommend them 100 times over. Thank you!!
Description of Work: hot water heater and then kitchen shut off valves

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Response from Fonseca and Griffin Plumbing and Mechanical, LLC
Thank you [Member Name Removed] for the very kind words! We greatly appreciate your business and look forward to serving you again in the future! We cannot be here without customers just like you , so thank you again!

Janet M.
12/2019
5.0
plumbing
  + -1 more
We chose the fixtures with the plumber's specifications in mind and they were delivered to our home. Then the plumber arrived on the date and time we had set. The work was done professionally and quickly.
Description of Work: Replace kitchen faucet, shower faucets, toilet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Fonseca and Griffin Plumbing and Mechanical, LLC
Thank you for the high score! We are happy to hear you were satisfied with our work and hope to work with you in the future.

Karl C.
10/2019
5.0
plumbing
  + -1 more
Two gentlemen arrived right on time. They removed and disposed of my old toilet and installed a new toilet in about 30 minutes. They left my bathroom cleaner than they found it. The service and value couldn't have been any better. Thanks!
Description of Work: Toilet installation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Response from Fonseca and Griffin Plumbing and Mechanical, LLC
We appreciate the positive feedback! We take pride in the quality of our customer service and are happy to hear we satisfied your expectations.

Joe A.
10/2019
3.0
plumbing
  + -1 more
C rating was based on their pricing. I strongly urge you to get a written estimate before you have them do any work. I needed a main water shut off valve and secondary shut off valve installed. First off the technician did a good job. He was there early and did the work that was asked. Where my issue is was I was quoted over the phone that the job would take an hour to complete and the valves I needed would cost about $25 and $55 +/- respectively. As it turns out, I was charged for 1.5 hours for the labor and $33 and $91 for the valves. Where I was expecting to pay around $300 +/-, ended up being over $400. The worst part about this was when I voiced my concerns over the costs, the owner came back with the typical now that you have paid me, I don't really care attitude. For me, they have priced themselves out of any future work. But where they lost me as a customer was because the owner was too greedy to work with me on the cost of the mis-quoted valves. I own more than one residence and am purchasing rental property that will need work. The best way to lose a customer is to screw them over on pricing. Was it worth the $50? My advice is do some competitive shopping. A lot of contractors do good work. Some are less expensive and will do just as good a job.
Description of Work: Replace water shut off valves

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0

$400

Response from Fonseca and Griffin Plumbing and Mechanical, LLC
We are sorry that your experience with us did not meet your expectations. We do provide written estimates and sincerely regret not doing so in this instance. This is an isolated incident and not reflective of our service. We would like the chance to earn your future business and are willing to offer you a free service call towards your next plumbing service.

robert C.
10/2019
4.0
plumbing
  + -1 more
the plumber will be here tomorrow 10/3/19
Description of Work: replace old destroyed wax ring from toilet replacement

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from Fonseca and Griffin Plumbing and Mechanical, LLC
We would love to hear how your experience went with us and hope we can earn a higher grade.

Adam P.
09/2019
5.0
plumbing
  + -1 more
Had trouble getting through by phone at first, but once I did I got really detailed information, a quick appointment, and a job that was done well!
Description of Work: Replaced spigot and inside valve

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Fonseca and Griffin Plumbing and Mechanical, LLC
Thank you for the positive review! We recently installed a new phone system and I'm sorry you had trouble. We are still working out the bugs.

Barbara J.
09/2019
5.0
plumbing, sewer cleaning, drain cleaning
  + 1 more
It went fantastic! They cleared all drains inside and outdoors and everything is great now!
Description of Work: All drains were plugged/backed up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Fonseca and Griffin Plumbing and Mechanical, LLC
Thank you, [Member Name Removed]! We love to hear that our customer's are satisfied with our work.

Stacy S.
03/2019
5.0
plumbing
  + -1 more
Kevin was prompt as promised. He diagnosed the problem and had the necessary replacement part in the truck. He also diagnosed a second problem and fixed that as well, saving us a second service charge! He was able to fix our second problem as well. He was courteous and efficient.
Description of Work: Our tub faucet broke and we had to shut off the water to the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$274.8

Joe V.
06/2018
5.0
plumbing
  + -1 more
They showed up on time, very professional with all the materials they needed. Finished within 2 hours and cleaned up everything when done.
Description of Work: installed new kitchen faucet, 2 sink baskets, dish washer connection and all related drain connections.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$290

Janet P.
06/2018
5.0
plumbing
  + -1 more
Kevin came in and did a quick fix with a follow up planned for early July. He was knowledgeable and professional.
Description of Work: Leaky toilet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Fonseca and Griffin Plumbing and Mechanical, LLC
Thank you for the grade! We pride ourselves in quality service and are looking forward to working with you again in July.

Andrew B.
06/2018
5.0
plumbing
  + -1 more
Punctual, professional and fantastic. Highest recommendation! I will definitely use them again.
Description of Work: Replaced a toilet and and some other exterior work

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Bill Q.
03/2018
5.0
plumbing
  + -1 more
Zane came to my House on Monday and gave me an estimate. We scheduled to. have the Work done on Tuesday. Early Tuesday morning as they stated Fonseca Plumbing and Drain showed up and began the work. They completed the work in record time and explain the new system Fully. Very pleased with their work.
Description of Work: Hot water heater need to be replaced. Replaced with Tankless Hot Water Tank

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kristine M.
12/2017
5.0
plumbing
  + -1 more
We appreciate their efficient response to our need. Although they were delayed from a previous job they did call when they were on their way. Upon arrival was very professional and did a proficient job. When they didn't have certain things to bring with them they used products we had on hand in our basement and completed the job without having to come back. We appreciate their timely work.
Description of Work: We bought a brand new garbage disposal and needed it installed in our kitchen sink.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$170

Pat B.
10/2017
5.0
plumbing
  + -1 more
Returned call quickly Made appointment quickly Arrived on time . Great job ! I will call again . A little pricey
Description of Work: Replaced w.c handle with new Flapper.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$192

Response from Fonseca and Griffin Plumbing and Mechanical, LLC
Thank you for being a customer of ours. We are always working on ways to improve our process. We do our best to provide a top quality service at a fair cost!

Louis H.
04/2017
5.0
plumbing
  + -1 more
I will deal with this company everytime / anytime I have plumbing issues. Very knowledgeable about his craft. Will take the time to explain what's going on and how to avoid such issues.
Description of Work: Sewer main cleanout

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$205

Response from Fonseca and Griffin Plumbing and Mechanical, LLC
Thank you as always, it's a pleasure to work with you anytime [Member Name Removed]! We appreciate great customers such as yourself!

Patrick P.
01/2017
5.0
plumbing
  + -1 more
Great! I've had Zane and his guys to my house at least 25 times doing work in there just awesome! On time, work is done in a very timely manner and and very respectful of our house!
Description of Work: I've had Zane and his guys to my house at least 25 times doing work in there just awesome! On time, work is done in a very timely manner and and very respectful of our house!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Sherri D.
12/2016
5.0
plumbing
  + -1 more
Very well. Were efficient and polite.
Description of Work: Replaced outside faucet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$122

Kellie G.
04/2016
1.0
plumbing, water softeners, home remodeling, sewer cleaning
  + 2 more
24 Hour Emergency service bologna!!!!! Called on Saturday evening with an EMERGENCY as the sewer was backing up into our basement. My mother has stage 4 cancer so not having a bathroom to use or water to run is not just an inconvenience, it is a serious issue of health - not to mention that raw sewage in my basement is not exactly healthy!!!!! Pretty sure they were too busy watching the Syracuse Final 4 game and that's why they didn't bother to answer..........But after leaving messages, you would THINK that a company that says they have 24 hour emergency service would at least call back the next day........Well, it is now Sunday at 10:30 am and we tried calling again this morning and got the answering machine again and still nobody has called back. We called another company and they answered and sent somebody right out who is here now and is awesome!!!!! THAT company will be getting a great review. THIS Company might want to not advertise 24 hour emergency service if they don't actually provide it.........I will NEVER call this company again!!!!!!!!!!!!!!
Description of Work: Nothing because they didn't ever call back!!!!!!!!!

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Anthony P.
03/2016
5.0
plumbing
  + -1 more
Very professional and personable. Showed promptly. Will definitely utilize his company again!
Description of Work: Just a quick fix on a leaking tub faucet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

Nels M.
02/2016
5.0
drain cleaning, plumbing, septic tank, sewer cleaning, water softeners
  + 3 more
Ryan met me and went through the issues I was having with sewer which had backed up. We located the septic clean out. I left and he worked hard for 2 hrs approx cleaning out the lines. There was an issue with the needle value for the fridge water line but Ryan came back a few days later and corrected the problem. Thanks guys!
Description of Work: Snaked sewer lines removing 3 blockages. Repaired washer water lines. Installed water line for fridge..

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$530

JUDI R.
01/2016
1.0
plumbing
  + -1 more
I called Angie's List and they called also and got no answer.
Description of Work: They were supposed to come today and did a no call no show. I tried to call them 3 times and still have gotten no answer and no return call.
Rating CategoryRating out of 5

Response from Fonseca and Griffin Plumbing and Mechanical, LLC
I want to apologize for this terrible inconvenience. We had our phone out of service today, which caused us some great trouble with our companies communication. I understand the dissatisfaction, and we are working to better control this in the future. I would like to extend a free service call to you if you would have us, and again I would like to sincerely apologize for this rare occurrence

Kristina N.
12/2015
5.0
home remodeling, plumbing
  + 0 more
There was a little confusion about their scheduled time, but we were able to adjust the arrival time and they managed to remove the old faucet, which was difficult to access and install the replacement. They were polite, covered their shoes and didn't charge beyond the initial one hour price. I'd certainly call them again.
Description of Work: They replaced a leaky kitchen faucet with one I had purchased.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$34

Contact information

7393 Taft Park Dr Suite 2, East Syracuse, NY 13057

http://www.fonsecaplumbinganddrain.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 3:30 PM
Tuesday:
7:00 AM - 3:30 PM
Wednesday:
7:00 AM - 3:30 PM
Thursday:
7:00 AM - 3:30 PM
Friday:
7:00 AM - 3:30 PM
Saturday:
Closed

Licensing

Insured

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Sewer Cleaning,
Kitchen and Bath Remodeling,
Water Heaters,
Septic Systems,
Ceramic Tile,
Wells and Pumps,
Water Filtration and Softening,
Natural Gas Lines,
Drain Pipe Installation,
Water Coolers

FAQ

Fonseca and Griffin Plumbing and Mechanical, LLC is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 7:00 AM - 3:30 PM

Tuesday: 7:00 AM - 3:30 PM

Wednesday: 7:00 AM - 3:30 PM

Thursday: 7:00 AM - 3:30 PM

Friday: 7:00 AM - 3:30 PM

Saturday: Closed

Fonseca and Griffin Plumbing and Mechanical, LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Fonseca and Griffin Plumbing and Mechanical, LLC offers free project estimates.
No, Fonseca and Griffin Plumbing and Mechanical, LLC does not offer eco-friendly accreditations.
Yes, Fonseca and Griffin Plumbing and Mechanical, LLC offers a 10% senior discount.
Yes, Fonseca and Griffin Plumbing and Mechanical, LLC offers emergency services.
Yes, Fonseca and Griffin Plumbing and Mechanical, LLC offers warranties.
Fonseca and Griffin Plumbing and Mechanical, LLC offers the following services: 24 Hour Emergency Service. Sewer and Drain Cleaning, High Pressure Jetting, camera inspections of drainpipes/pool lines. Repairs and installation of main sewer systems, new water service, toilets, bathtubs/showers, dishwasher & washer/dryer installs, indoor/outdoor faucets, garbage disposals, gas lines, sinks/vanities& laundry tubs, sump pumps and backup sump jets, hot water heaters, tankless water heaters and descaling of tankless units. All other leaks and repairs.
If we need to cut an access in a wall or ceiling in order to repair a leak we do not repair sheet rock or drywall. You will need a contractor. We do not pump out septic tanks.

Contact information

7393 Taft Park Dr Suite 2, East Syracuse, NY 13057

http://www.fonsecaplumbinganddrain.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 3:30 PM
Tuesday:
7:00 AM - 3:30 PM
Wednesday:
7:00 AM - 3:30 PM
Thursday:
7:00 AM - 3:30 PM
Friday:
7:00 AM - 3:30 PM
Saturday:
Closed