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Penfield Plumbing

Plumbing, Water Heaters, Drain Cleaning,

About us

Family owned & operated since 1962. Celebrating over 54 years in business! Our commitment to the customer is what sets us apart. We are big enough to handle any plumbing problem, yet small enough to give you personalized service. All our technicians are experienced and trained. Important note: Our technicians do not work on commission sales. You will always get honest and dependable service.

Business highlights

62 years of trusted experience
Emergency Services Offered

Services we offer

Water heaters, drain & sewer cleaning, pipe repair, pipe lining, pumps, faucets, fixtures, gas lines, tankless hot water heaters, backflow testing, exhaust fans, tub & shower replacement, water filtration & treatment, gas line installation & repair.

Services we don't offer

NA

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

0%

Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.8385 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
4%
3
3%
2
3%
1
2%


Rating CategoryRating out of 5
quality
4.8
value
4.4
professionalism
4.8
responsiveness
4.9
punctuality
4.9
Showing 351-385 of 385 reviews

Peter O.
10/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: I had them come out to replace my leaky hose bib with a frost free hose bib. The technician was very courteous and took the time to show me how he planned to do the installation. Once he was done I decided to ask to get an estimate to replace the faucet on the utility sink in my basement. Based on the estimate I decided to get that done too to help eliminate a future service visit charge since I planned to replace it in the near future.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

William H.
10/2014
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Joe M.
10/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: Replaced old 1950s bathtub faucet. Decent price. Very courteous.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

James B.
10/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: Replaced the drain line for my tub. It went very well. They were right on time both days. The work was done very satisfactorily, and then some. No complaints whatsoever. I will absolutely recommend them and use them again.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Shawn K.
10/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: Repaired toilet flange and placed new toilet and seated it and installed wax ring.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Annette L.
07/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: Fixed toilet problem

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Tracey H.
07/2014
5.0
plumbing, drain pipe
  + 0 more
.
Description of Work: Ruptured waste water pipe. Found the problem out side the house, efficient, timely and accommodating our emergency. When the issue was bigger than expected, they stayed, figured it out and kept the costs down. Great team. |

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Mary Ann S.
06/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: tightened a kitchen faucet --no charge until they come back to replace the faucet--this was just a temp fix. Liked their attitude and help.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michael T.
06/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: Replace basement sink faucet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$188

Robert B.
06/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: On two separate occasions, they installed cutoff valves for the bathroom sink and then a custom drain/trap.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Ken M.
06/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: Replaced broken pipe for hose.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

robert F.
06/2014
5.0
plumbing, wells
  + 0 more
.
Description of Work: Installed a new water pump for my sanitary sink in basement. I was please by their quick response, price and service - the serviceman was very professional.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$485

Thomas B.
06/2014
4.0
plumbing, drain cleaning
  + 0 more
.
Description of Work: Our downstairs toilet was plugged up and they came out to snake it. Quickly, efficiently done, even on a weekend appointment. My one gripe was that they wanted $500 to replace the upstairs toilet. That's a little much.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Donald C.
05/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: Had to replace kitchen hardware. |Came with replacement and did a very good job.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Christopher O.
02/2014
4.0
plumbing
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro

LeAnn V.
02/2014
5.0
plumbing
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Lisa M.
02/2014
5.0
plumbing
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Scott S.
01/2014
5.0
plumbing
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Karen R.
11/2013
5.0
plumbing
  + -1 more
unknown
Description of Work: Penfield Plumbing fixed my shower leak and a leak I had from my kitchen to the basement. I tried 2 other plumbers before I joined Angie's list and got Penfield's name and they quoted me $10,000 and $6,000. They also wanted to do work that did not need to be done yet. Penfield Plumbing is the best I have ever had as far as plumbers go. I would definitely use them again and will give their name to my Mom to use in the future.
Rating CategoryRating out of 5
Yes, I recommend this pro

Tom M.
09/2013
5.0
plumbing
  + -1 more
They were excellent!!
Description of Work: They replaced a faucet in a bathroom and did repair work on plumbing in our basement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Patricia P.
07/2013
5.0
plumbing, wells
  + 0 more
Fine, no problems
Description of Work: replaced sump pump, repaired leaky pipe

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$455

Jim B.
07/2013
5.0
plumbing
  + -1 more
went fine
Description of Work: fixed faucet

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Susan D.
04/2013
5.0
plumbing, drain cleaning
  + 0 more
Efficient, reliable
Description of Work: Rental property with clogged kitchen sink.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Joan S.
04/2013
5.0
plumbing
  + -1 more
Very well.
Description of Work: Elliott (service technician) replaced a drinking faucet on our kitchen sink. Initially I felt the installation cost (vs parts cost) was high, but Elliott included replacement of the shut-off valve at no additional cost, which made it much more reasonable. I can't say enough positive things about Elliot. I would definitely request him if I use Penfield Plumbing again.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$305

Marc L.
03/2013
5.0
plumbing
  + -1 more
As above.
Description of Work: In replacing a flapper valve on a toilet, I inadvertently created a leak at the water inlet line where it connects to the shut off valve. I left a message on their answering machine Sunday night, and got a call back the following morning at 8:30am, and they were out that afternoon. Left no mess, no leak, and we were thrilled with their timeliness and professionalism.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

Contact information

533 West Commercial Street, East Rochester, NY 14445

www.penfieldplumbing.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 AM
Saturday:
Closed

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Water Heaters,
Drain Cleaning,
Wells and Pumps,
Drain Pipe Installation,
Sewer Cleaning,
Natural Gas Lines,
Excavating,
Air Duct Cleaning,
Water Filtration and Softening

FAQ

Penfield Plumbing is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 AM

Saturday: Closed

Penfield Plumbing accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Penfield Plumbing offers free project estimates.
No, Penfield Plumbing does not offer eco-friendly accreditations.
Yes, Penfield Plumbing offers a 0% senior discount.
Yes, Penfield Plumbing offers emergency services.
Yes, Penfield Plumbing offers warranties.
Penfield Plumbing offers the following services: Water heaters, drain & sewer cleaning, pipe repair, pipe lining, pumps, faucets, fixtures, gas lines, tankless hot water heaters, backflow testing, exhaust fans, tub & shower replacement, water filtration & treatment, gas line installation & repair.
NA

Contact information

533 West Commercial Street, East Rochester, NY 14445

www.penfieldplumbing.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 AM
Saturday:
Closed