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Penfield Plumbing

Plumbing, Water Heaters, Drain Cleaning,

About us

Family owned & operated since 1962. Celebrating over 54 years in business! Our commitment to the customer is what sets us apart. We are big enough to handle any plumbing problem, yet small enough to give you personalized service. All our technicians are experienced and trained. Important note: Our technicians do not work on commission sales. You will always get honest and dependable service.

Business highlights

62 years of trusted experience
Emergency Services Offered

Services we offer

Water heaters, drain & sewer cleaning, pipe repair, pipe lining, pumps, faucets, fixtures, gas lines, tankless hot water heaters, backflow testing, exhaust fans, tub & shower replacement, water filtration & treatment, gas line installation & repair.

Services we don't offer

NA

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

0%

Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.8385 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
4%
3
3%
2
3%
1
2%


Rating CategoryRating out of 5
quality
4.8
value
4.4
professionalism
4.8
responsiveness
4.9
punctuality
4.9
Showing 326-385 of 385 reviews

Anne M.
04/2015
5.0
plumbing
  + -1 more
Wonderful service!
Description of Work: Leaky faucet fix
Rating CategoryRating out of 5
Yes, I recommend this pro

Tim L.
04/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: Installed bathtub & shower valves, tune & install pressure regulator.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

Richard I.
04/2015
5.0
plumbing, drain cleaning
  + 0 more
.
Description of Work: My wife was displeased with the toilets in the two full bathrooms and the rate of draining in one of the sinks. The plumber thoroughly tested the toilets, making note that the internal systems were relatively new (replaced last year). He could not find a flushing problem. It appears that my wife was not pushing the lever down far enough. With no need to fix the toilets, the plumber concentrated on the sink drain. It certainly needed unplugging, which he performed quickly. Now the drain clears well. The cost was for a service call.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$104

David A.
04/2015
1.0
plumbing
  + -1 more
unknown
Description of Work: They refused to come out on a weekend. I called someone who would. When you have water dripping through your basement ceiling, and a plumber won't work on a weekend, it speaks volumes about how little that plumber wants your business.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Eric S.
04/2015
5.0
plumbing, gas leak repair
  + 0 more
unknown
Description of Work: Ran a gas line to my stove.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$190

Nora T.
04/2015
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$750

Roland S.
03/2015
5.0
plumbing, wells, drain cleaning
  + 1 more
unknown
Description of Work: After experiencing a slow drainage problem, I snaked out the line and found no obstructions. Assumed it was a venting problem, which we had had before and thought a different plumber had solved it with an autovent. Called this company. Rob appeared within 30 minutes. I related the history and my assumptions of the problem. He didn't take my word for it, which I feel was a good thing. Thoroughly checked and found the autovent had been installed improperly and was not working. Replaced it. Since my snake showed a lot of "crud," he wanted to use his motorized snake to give the line a thorough cleaning. I felt that was reasonable, so let him do it. No more slow drain.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Donald W.
03/2015
5.0
plumbing, water heater repair
  + 0 more
unknown
Description of Work: replaced hot water tank, installed new valve. Did the job in two hours as promised.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

William C.
03/2015
5.0
plumbing, drain cleaning
  + 0 more
Rob was great!
Description of Work: Unplugged tub drain.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Anna O.
03/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: Have used Penfield Plumbing a number of times. |They are always professional and do a quality job. It has been awhile |since I used them but would highly recommend them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Jim F.
03/2015
5.0
plumbing, water heater repair
  + 0 more
unknown
Description of Work: Delivered and installed a new electric hot water heater, and took old one away.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Donald C.
02/2015
5.0
plumbing, sewer cleaning, drain cleaning
  + 1 more
.
Description of Work: Removed old pipes in wall. Vented pipes. Cleaned out drain to the street

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

phil M.
02/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: The replaced an old toilet with a new one; the old one was leaking. |The cost and time is approximate. |They did a good job and helped select a new toilet better suited for us old folks.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

KELLY S.
02/2015
4.0
plumbing
  + -1 more
unknown
Description of Work: They removed our toilet and fixed the seal and replaced two parts.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$320

Cindi B.
02/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: They had to remove my toilet to access the sewer line from the house. They did that without any issues and then used the camera to figure out where and what the problem was. Gave me a choice of fixing the immediate problem or having to excavate outside the house for a permanent fix. I chose the easier fix, with the knowledge that I will eventually have to do the latter. They were not pushy or trying to talk me into anything, just giving me the factual information. They did a great job, were very professional, and respectful of my house. I will definitely call them in the future when I decide to do the "permanent" fix.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$615

Bruce W.
01/2015
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John B.
01/2015
5.0
plumbing, water heater repair
  + 0 more
unknown
Description of Work: They installed two new high rise toilets, a grab bar, a new hot water tank, and a new main water shut-off valve. Everything went great. We have used Penfield Plumbing before and they are our first choice when we have plumbing needs.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,029

JIM C.
01/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: |did a good job. Replaced two old laundry tub shutoffs and removed one old water shutoff that was leaking. Price reasonable.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

Patricia H.
01/2015
5.0
plumbing, drain cleaning
  + 0 more
unknown
Description of Work: Fixed two major pipes where there were cracks ...replaced with pic. |Brandon also cleaned out my tub drain and added a necessary piece to plumbing under my bathroom sink. |Very professional

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$840

Mary C.
12/2014
5.0
plumbing, drain pipe, drain cleaning
  + 1 more
.
Description of Work: Outdoor drains cleaned. Unblocked indoor drain in basement.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Karl W.
12/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: Assessment of the problem and resealed all sources of septic leakage from the pump area. Was able to complete work in approximately 3 hours time.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Matthew S.
12/2014
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$650

Shawn S.
12/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: Installed new toilet. It went smoothly and quickly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Kristie Mae B.
12/2014
2.0
plumbing
  + -1 more
unknown
Description of Work: I called about backed-up plumbing. They sent out an inexperienced plumber who replaced an $11 part and didn't investigate the backup. I had to call another plumber to get this resolved.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$176.04

monica G.
12/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: The plumber, Jamie, called and asked if he could come a little early, as he was ahead of schedule. I have never had that happen before, but sure. He did an upgrade of my sink system that was maybe sixty years old. He showed me the parts he took out. Good call. He had all the parts he needed with him. He wore booties in my house. He cleaned up after himself beautifully. He told me that something I thought might need an expensive fix was really fine and to leave it alone. The price did not have a service call drop rate. That is, he explained that the total price was the time and cost of the repair. I was pleasantly astonished.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$238

Contact information

533 West Commercial Street, East Rochester, NY 14445

www.penfieldplumbing.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 AM
Saturday:
Closed

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Water Heaters,
Drain Cleaning,
Wells and Pumps,
Drain Pipe Installation,
Sewer Cleaning,
Natural Gas Lines,
Excavating,
Air Duct Cleaning,
Water Filtration and Softening

FAQ

Penfield Plumbing is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 AM

Saturday: Closed

Penfield Plumbing accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Penfield Plumbing offers free project estimates.
No, Penfield Plumbing does not offer eco-friendly accreditations.
Yes, Penfield Plumbing offers a 0% senior discount.
Yes, Penfield Plumbing offers emergency services.
Yes, Penfield Plumbing offers warranties.
Penfield Plumbing offers the following services: Water heaters, drain & sewer cleaning, pipe repair, pipe lining, pumps, faucets, fixtures, gas lines, tankless hot water heaters, backflow testing, exhaust fans, tub & shower replacement, water filtration & treatment, gas line installation & repair.
NA

Contact information

533 West Commercial Street, East Rochester, NY 14445

www.penfieldplumbing.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 AM
Saturday:
Closed