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Penfield Plumbing

Plumbing, Water Heaters, Drain Cleaning,

About us

Family owned & operated since 1962. Celebrating over 54 years in business! Our commitment to the customer is what sets us apart. We are big enough to handle any plumbing problem, yet small enough to give you personalized service. All our technicians are experienced and trained. Important note: Our technicians do not work on commission sales. You will always get honest and dependable service.

Business highlights

62 years of trusted experience
Emergency Services Offered

Services we offer

Water heaters, drain & sewer cleaning, pipe repair, pipe lining, pumps, faucets, fixtures, gas lines, tankless hot water heaters, backflow testing, exhaust fans, tub & shower replacement, water filtration & treatment, gas line installation & repair.

Services we don't offer

NA

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

0%

Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.8385 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
4%
3
3%
2
3%
1
2%


Rating CategoryRating out of 5
quality
4.8
value
4.4
professionalism
4.8
responsiveness
4.9
punctuality
4.9
Showing 276-385 of 385 reviews

Stephen S.
12/2016
5.0
excavators, plumbing, drain cleaning
  + 1 more
See above for comment
Description of Work: Storm sewers were blocked and required excavation. Price quoted seemed high but when I saw what was required to clear out (3 spots blocked, a lot of new pvc, rerouting thru basement etc I could see why. Knew what they were doing, Saved my sod for replanting, very skilled on the excavator in tight quarters.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,700

Lisa H.
10/2016
5.0
plumbing
  + -1 more
Excellent.
Description of Work: Updated the plumbing on a 1950's bathtub.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

Catherine C.
08/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Jeane L.
07/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

David H.
07/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: Duct work. Great job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Iris T.
07/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

P R B.
06/2016
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Yvonne M.
04/2016
5.0
plumbing, sewer cleaning, drain cleaning
  + 1 more
unknown
Description of Work: had a clogged basement drain. he had to snake under the basement floor

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Bruce A.
03/2016
5.0
plumbing, water heater repair
  + 0 more
unknown
Description of Work: Installed water heater

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,300

Sandra W.
03/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: Penfield Plumbing and Heating were very professional,prompt and curteous. The plumber listened to what are needs were and met them in a timely matter. We were very satisfied with their service and would use them again in the future.
Rating CategoryRating out of 5
Yes, I recommend this pro

Carolyn M.
03/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: This company installed a fiberglass tub unit in an old bathroom. They had to remove the old tub, drywall and install a new unit. This work was being done around the holidays. There was a mistake made and the first unit they installed was only a shower unit. They owned up to their mistake and immediately returned and removed that unit and installed another unit. The first unit that was delivered was damaged. They immediately ordered a new one. This company did make a mistake. But mistakes sometimes happen. What I like about this company is they had excellent customer service. Their customer service contact could not have been more accommodating. He apologized for the error and did everything possible to correct it. When the second unit was delivered damaged, he took care of that immediately also. I would definitely recommend this company because their workmanship is excellent and they stand by their word.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$3,000

Robert L.
03/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: They dealt with a leaking water line in our foundation. So far, so good.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Christopher C.
03/2016
5.0
plumbing, water heater repair
  + 0 more
unknown
Description of Work: Replacing two water heaters. Went very smooth.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Timothy R.
02/2016
4.0
plumbing
  + -1 more
unknown
Description of Work: The router who came out did a thorough job cleaning and examining the current system for issues. The cost of the final project was a bit higher than expected but the results have been perfect over the last several months. I'd hire them again for smaller work but if I had a bigger job, I'd probably get a few local companies to bid on it... including PP.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$265

jeff S.
02/2016
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

JAMES L.
02/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: Dishwasher Install and water shut off replacement.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Richard W.
01/2016
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

SUE W.
01/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: Replaced the water heater. Professional and friendly. Price was a little high but work was done great.
Rating CategoryRating out of 5
Yes, I recommend this pro

Allan W.
01/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: Repaired a punctured copper drain pipe.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Mary Ann D.
12/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: Estimates for work. Professional & honest.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

alicia G.
12/2015
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

chris F.
12/2015
5.0
plumbing, drain cleaning
  + 0 more
unknown
Description of Work: Removed clog far from sink

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Krista M.
11/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: Broken water pipe. They did a good job.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,400

Carolyn L.
11/2015
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

MARTI W.
11/2015
4.0
plumbing
  + -1 more
.
Description of Work: Adjusted tub faucet and replaced an already part from Moen by customer for kitchen faucet

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
5.0

$149

Contact information

533 West Commercial Street, East Rochester, NY 14445

www.penfieldplumbing.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 AM
Saturday:
Closed

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Water Heaters,
Drain Cleaning,
Wells and Pumps,
Drain Pipe Installation,
Sewer Cleaning,
Natural Gas Lines,
Excavating,
Air Duct Cleaning,
Water Filtration and Softening

FAQ

Penfield Plumbing is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 AM

Saturday: Closed

Penfield Plumbing accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Penfield Plumbing offers free project estimates.
No, Penfield Plumbing does not offer eco-friendly accreditations.
Yes, Penfield Plumbing offers a 0% senior discount.
Yes, Penfield Plumbing offers emergency services.
Yes, Penfield Plumbing offers warranties.
Penfield Plumbing offers the following services: Water heaters, drain & sewer cleaning, pipe repair, pipe lining, pumps, faucets, fixtures, gas lines, tankless hot water heaters, backflow testing, exhaust fans, tub & shower replacement, water filtration & treatment, gas line installation & repair.
NA

Contact information

533 West Commercial Street, East Rochester, NY 14445

www.penfieldplumbing.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 AM
Saturday:
Closed