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The House Cleaning Genie

House Cleaning, Floor Cleaning and Waxing, Window Cleaning,

About us

The House Cleaning Genie: We serve residential and commercial customers in all of Western New York. We specialize in home and office cleaning and clean at high standards at affordable prices. Our staff goes through a thorough background check with validation of social security number. Attention to detail is our focus. We clean all areas of your house or office. We are insured and part of the Better Business Bureau. Additional DBA - House Cleaning Genie. Cost is determined by the job.

Business highlights

18 years of trusted experience

Services we offer

Residential cleaning including books, bookshelves, mirrors and glass, floors, counter tops, microwave, appliances, baseboards, door facings, window sills, light fixtures, vacuum & cabinets.

Services we don't offer

ask for details

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.4121 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
63%
4
21%
3
7%
2
5%
1
5%


Rating CategoryRating out of 5
quality
4.3
value
4.7
professionalism
4.6
responsiveness
4.6
punctuality
4.7
Showing 51-75 of 121 reviews

Dan B.
02/2016
5.0
house cleaning
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$60

Kristian W.
09/2013
5.0
house cleaning
  + -1 more
They were great. We called and they were able to come out right away. They definitely have integrity in their work - when the time was up they weren't quite finished so they stayed until the job was done. They were all polite and very kind. Everything was cleaned wonderfully and helped me out immensely as I had company coming that weekend. I will most certainly contact them again - probably for regular monthly service. I highly recommend them.
Description of Work: cleaned the entire downstairs and the bathroom upstairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Tom F.
09/2013
5.0
house cleaning
  + -1 more
Very thorough, pleasant staff.
Description of Work: Basic cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$120

Ming L.
09/2013
4.0
house cleaning
  + -1 more
I think it would take more that 4 hours to clean my house. I think they only cleaned the kitchen and a couple of bathrooms. They could have been more thorough. It seemed like they stormed in and out and didn't tell me what they were going to do. Maybe my house was too big for 4 hours worth of work.
Description of Work: A team of people came and cleaned my house.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
punctuality
5.0

Yes, I recommend this pro
$49

NORMA U.
09/2013
5.0
house cleaning
  + -1 more
This was a good experience, non stressful
Description of Work: 4 workers scrubbed -kitchen floor on hands and knees , complete kitchen cleaned, curtains vacuumed, spot cleaning and vacuuming 5 rooms all in 1 hour!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Craig D.
09/2013
5.0
house cleaning
  + -1 more
Excellent. They do great work and would recommend to anyone.
Description of Work: Cleaned my 3500 sq.ft. 3 bed 2.5 bath home. Dusted, vacuumed, cleaned the bathrooms and kitchen

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Kelly M.
08/2013
5.0
house cleaning
  + -1 more
The house cleaning Genie came and did their full service clean at my house. I'm completely satisfied with their work and will definitely call them again, and recommend them to my friends.
Description of Work: House cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

LAWRENCE R.
08/2013
5.0
house cleaning
  + -1 more
Very thorough and professional! Very organized, well lead crew that did a very good job!
Description of Work: Complete Home Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Wende W.
08/2013
4.0
house cleaning
  + -1 more
They did a good job. We got our money's worth out of it. They were very friendly and very nice. One thing we didn't like about it is that, I am not sure what they used but, they didn't use a regular vacuum cleaner. Other than that everything was very nice.
Description of Work: We have used a Big Deal for The House Cleaning Genie.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Katie M.
08/2013
5.0
house cleaning
  + -1 more
Very well, we were very impressed they arrived on time and went right to work. The whole staff was professional and friendly. My house has never looked this clean. I will definitely use them again in the future!
Description of Work: Cleaned the whole house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$167

Constance K.
08/2013
5.0
house cleaning
  + -1 more
I will use them again, they do good work.
Description of Work: $88 for Four Hours of Housecleaning. Big Deal!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$88

Richard G.
07/2013
3.0
house cleaning
  + -1 more
It was fair. They were late but she called to tell me that they were coming in late.
Description of Work: The House Cleaning Genie were supposed to clean the house. I guess they vacuum the rugs, kitchen and the bathroom. They didn't do a very good job in the kitchen. They didn't wipe down the face of the cabinets and they didn't clean the floor very well.

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

$88

robert A.
07/2013
5.0
house cleaning
  + -1 more
everything was cleaned as per quoted. my house needed a good cleaning due to me traveling a lot. every nook was cleaned.
Description of Work: Whole house cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$162.05

sharon P.
07/2013
5.0
carpet cleaners, floor cleaning, house cleaning
  + 1 more
It went very well. There were 4 girls and they were done in about an hour. I have booked them to come on a regular basis.
Description of Work: Dusted, vacumned, cleaned the bathrooms and kitchen and did the hardwood floors

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Karen N.
07/2013
5.0
house cleaning
  + -1 more
Genie and her crew, did an excellent job for a reasonable price.. That cleaned what I requested, and were very pleasant. I would recommend their service.
Description of Work: Deep cleaning of most rooms in my home

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

kelly P.
07/2013
5.0
house cleaning
  + -1 more
They were running a special so it cost $80. They were awesome and friendly. This company was fast, efficient and did so many details that I did not expect. They were very reliable and extremely detail-minded .
Description of Work: I used The House Cleaning Genie for housecleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Elizabeth C.
07/2013
1.0
buffing & polishing, floor cleaning, house cleaning
  + 1 more
I keep my house clean so I wanted what was advertised, a deep cleaning. They were here one hour!!!! There were so many things they didn't even touch that I spent the next two hours cleaning myself, which is not really the point. I even pointed out the dust bunnies on the living room floor before she left but she could have cared less. I would never recommend them to anyone and would certainly never use them again
Description of Work: It was advertised as a full home deep cleaning, but it was anything but. The jacuzzi tub never even got touched, the shower floors still had black marks from my childrens feet, they never even cleaned the family room floor, the dish rack in the kitchen and the dining room table was full of fingerprints and crumbs.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
3.0
punctuality
4.0

$150

Response from The House Cleaning Genie
Sounds like somebody needs a hug! It's a good thing Angie's list members can decipher fact from fiction! To the negative one I send much needed happiness and joy! To the employee that pointed out hook and eye locks on the OUTSIDE of the kids bedroom doors, job well done! To the employee that took the initiative without being asked, and clean and deodorized the dog urine odor from the company's brand new dyson vacuum immediately after leaving this house, I send abundance! To all the positive reviewers , I send my deepest appriciation and graititude. Thanks and have a great day! The House Cleaning Genie

Marilyn M.
07/2013
5.0
floor cleaning, house cleaning, window cleaning
  + 1 more
The team arrived 30 minutes early. They cleaned the house including the baseboards and window sills. Great job!
Description of Work: Deep cleaning special.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

David H.
07/2013
5.0
floor cleaning, house cleaning
  + 0 more
Very nice job. Emptied and replaced bag liners in all trash bins. Worked around personal items, without disturbing them. Woodwork looks great . Left trash bag in garage garbage bin. Left no evidence that they were there except for a clean house. I am having them come back every 2 weeks to house clean on a regular basis. Price includes tax.
Description of Work: Cleaned kitchen, thoroughly cleaned 2 bathroom and changed linens and cleaned a master bedroom and living room. Vacuumed carpets and vacuumed all hallways.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$93

Larry S.
06/2013
5.0
house cleaning
  + -1 more
I have been quite satisfied with the service. They are attentive to detail and careful with their cleaning. They do a good job for a reasonable price. I would recommend their service.
Description of Work: General light cleaning, dusting, polishing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$60

Kay R.
05/2013
5.0
house cleaning
  + -1 more
Very good at working together. Very efficient and detailed minded.
Description of Work: Cleaned floors,shutters,microwave,stovetop, cupboards and floors. Living room, shutters,baseboards,dusting and floors. Bedrooms,floors,shutters,sinks,shower and tub.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Craig D.
05/2013
5.0
house cleaning
  + -1 more
It's an old home, lots of shelves and woodwork to do and they take care of all of it quickly and professionally. I would recommend them to anyone.
Description of Work: I have them do twice-monthly cleanings in my 3500 square foot house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Beverly B.
04/2013
5.0
house cleaning
  + -1 more
She's really good. I hope she comes back to do the job again for me.
Description of Work: I used The House Cleaning Genie for house cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

TINA P.
12/2012
5.0
house cleaning
  + -1 more
I scheduled a cleaning and within a few days they came to do the job. They left everything spotless and smudge-less including my wooden and granite floors. I have a LOT of glass and mirror surfaces and they left everything sparkling to perfection, no streaks to be seen anywhere. Overall the best cleaning service I could have hoped for. Thanks!
Description of Work: Five girls cleaned my home to perfection. They stayed for an hour and a half and left everything spotless.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Monica C.
01/2012
5.0
house cleaning
  + -1 more
They did a really good job cleaning the house up. Overall I was very pleased with the services. I will use them again in the future.
Description of Work: I used them to clean my fathers house for him.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Contact information

574 Main ST STE 301, East Aurora, NY 14052

www.thehousecleaninggenie.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Floor Cleaning and Waxing,
Window Cleaning,
Carpet Cleaning,
Buffing and Polishing

FAQ

The House Cleaning Genie is currently rated 4.4 overall out of 5.

Sunday: Closed

Monday: 9:00 AM - 5:00 PM

Tuesday: 9:00 AM - 5:00 PM

Wednesday: 9:00 AM - 5:00 PM

Thursday: 9:00 AM - 5:00 PM

Friday: 9:00 AM - 5:00 PM

Saturday: Closed

The House Cleaning Genie accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, The House Cleaning Genie offers free project estimates.
Yes, The House Cleaning Genie offers eco-friendly accreditations.
No, The House Cleaning Genie does not offer a senior discount.
No, The House Cleaning Genie does not offer emergency services.
No, The House Cleaning Genie does not offer warranties.
The House Cleaning Genie offers the following services: Residential cleaning including books, bookshelves, mirrors and glass, floors, counter tops, microwave, appliances, baseboards, door facings, window sills, light fixtures, vacuum & cabinets.
ask for details

Contact information

574 Main ST STE 301, East Aurora, NY 14052

www.thehousecleaninggenie.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed