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The House Cleaning Genie
Carpets or Rugs - Clean at Home, Maid Service, Post Construction - Clean-up,
About us
The House Cleaning Genie: We serve residential and commercial customers in all of Western New York. We specialize in home and office cleaning and clean at high standards at affordable prices. Our staff goes through a thorough background check with validation of social security number. Attention to detail is our focus. We clean all areas of your house or office. We are insured and part of the Better Business Bureau. Additional DBA - House Cleaning Genie. Cost is determined by the job.
Business highlights
18 years of experience
Services we offer
Residential cleaning including books, appliances, baseboards, bookshelves, counter tops, door facings, floors, light fixtures, microwave, mirrors and glass, vacuum & cabinets., window sills
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.4117 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 65% | ||
| 21% | ||
| 6% | ||
| 3% | ||
| 4% |
Showing 1-25 of 117 reviews
Dan B.
Feb 2016
.
David O.
Feb 2016
I expected too much. Going after they had left I expected more than they said they could do. They performed what they said they were going to do. They were five people and they were sufficient. I was expecting them to move furniture and they didn't. What they did was good but I was expecting more.
Barbara B.
Dec 2015
They saved me. Another service canceled me the day before because they overbooked. Here it is Christmas eve 2 days away and I had just had heart surgery and was in a bind. This group came in (6 people) and did a great job. They fit me in at the end of their day! And they were all so friendly and helpful..I would DEFINITELY use them again.
Apoorva P.
Dec 2015
unknown
Cate F.
Oct 2015
unknown
Kristian W.
Oct 2015
unknown
Susan M.
Jul 2015
unknown
Nick F.
Jun 2015
Took on a large cleaning job and got it done. Used creative solutions and/or products to clean certain especially nasty areas, particularly in the bathrooms. Excellent job in the kitchen and baths, and not afraid to attack ceilings and walls with mystery food on them. Second year using them and would use them again.
Rick R.
Jun 2015
Didn't clean window trim in bath nor the floor. Didn't even damp mop the kitchen.
Otherwise was fine.
Didn't cost much so I got what I paid for.
Otherwise was fine.
Didn't cost much so I got what I paid for.
Nataliya L.
May 2015
Dependable, trustworthy and fair!
Alan B.
May 2015
unknown
Jamie F.
May 2015
They started out great. I gave them an "A" on Angie's List after they cleaned my home a few times. As time went by, there were continuous problems (areas that they forgot to clean). I called Jeannie, the owner, directly when I started to notice an area that seemed to be neglected. (Then problem area was my kitchen floor. I have travertine tile and 2 toddlers, it's very obvious if my floor was not washed. I told her during our 1st meeting/walk through how particular I was about cleanliness, especially because my young children are crawling/playing in the floor most of the time.) She was very kind, and said she would make sure that it wouldn't happen again. The final straw was when I came home after they had just left from cleaning and my stove top was not cleaned at all and my master bath shower (the only shower we use in my entire home!!!!) was not touched!!!! I was furious and told her I no longer wanted her services.
Jolyn C.
Apr 2015
Jeannine and her staff NO call - NO showed on a pre-set date. Did not return multiple phone calls over the course of some time. In the meantime, these people had our home alarm system security code AND a back up set of house keys in their possession. Concerning to say the least, while we wondered where they were for weeks, and why they were not responding.
Jeannine finally returned an email (in a condescending tone). Service had been terminated without notice. The for not showing up, not contacting us for weeks, and not returning phone calls, was the owner having a medical issue that sounded like it would have only interfered with business dealings for 1-2 days max. Furthermore I'm sure someone other than the owner could have addressed these things, but just did not.
I run a business out of one of the bedrooms, and that compounded with being in a very hectic period in our lives, makes for a somewhat untidy presentation. Admittedly, not the easiest place to clean. I get it - there are rules that the house already needs to be pre-cleaned a bit before the cleaning service arrives. Terminate service or raise your fees if you want, but the following are unacceptable:
1. no call - no show
2. not returning several phone calls
3. lack of response, all the while being in possession of our home alarm system security code AND a back up set of house keys
4. taking photos of my business inventory and office and emailing them to our parents/in-laws (owners of the house, with whom with live) - content that is potentially confidential, and regardless, a TOTAL invasion of privacy
All of this is unacceptable, unprofessional, and to repeat what I said before - borderline sketchy behavior.
Jeannine finally returned an email (in a condescending tone). Service had been terminated without notice. The for not showing up, not contacting us for weeks, and not returning phone calls, was the owner having a medical issue that sounded like it would have only interfered with business dealings for 1-2 days max. Furthermore I'm sure someone other than the owner could have addressed these things, but just did not.
I run a business out of one of the bedrooms, and that compounded with being in a very hectic period in our lives, makes for a somewhat untidy presentation. Admittedly, not the easiest place to clean. I get it - there are rules that the house already needs to be pre-cleaned a bit before the cleaning service arrives. Terminate service or raise your fees if you want, but the following are unacceptable:
1. no call - no show
2. not returning several phone calls
3. lack of response, all the while being in possession of our home alarm system security code AND a back up set of house keys
4. taking photos of my business inventory and office and emailing them to our parents/in-laws (owners of the house, with whom with live) - content that is potentially confidential, and regardless, a TOTAL invasion of privacy
All of this is unacceptable, unprofessional, and to repeat what I said before - borderline sketchy behavior.
Response from The House Cleaning Genie
"Thank you [Member name removed] who is a college student living in a converted bus in the backyard of her boyfriends parents house , for your "professional " medical diagnosis. As far as your "Angie's list reveiw" you are NOT the homeowner which by the way had hired us, so your fabricated opinion is meaningless. You are a spoiled college student that has most likely been reprimanded by the homeowner for moving into the house when we had been told you reside in the converted bus in the back yard a, who obviously saw an opportunity to move into the house while the homeowner was in Florida . Yes pictures were taken and sent to the homeowner showing the total disarray of the home which took us completely off guard and took 3 x's as long to clean up as the home usually takes. I'm really curious to know exactly what kind of business you run out of a spare bedroom of your boyfriends parents home that is in total disarray. honestly it looks more like you went on an Amazon shopping spree with clothes and opened boxes and packaging strewn about the floor , bed and end tables which one may expect to see in a 12 yr olds room. As far as an office with confidential information ? There is NO office in the home. Do yourself a favor and move back to your bus in the back yard. Hopefully you get the house cleaned up before the parents return. You are obviously upset that I told the parents what's been going on in their absence."
Frank S.
Apr 2015
The service was great. I only paid the $79 Big Deal cost. They did the work perfectly. There is nothing I disliked about them. I liked that the service was timely and efficient and they were prompt. Everything was excellent.
Sam M.
Mar 2015
unknown
Jeannette M.
Feb 2015
They started off really strong but recently they haven't done as good of work.
Peter F.
Jan 2015
It went great. They did everything I had asked on my list and I would go back them.
David P.
Jan 2015
unknown
Rebecca M.
Jan 2015
Did a good job + went well.
Robert P.
Dec 2014
Team of four workers were punctual and professional. They were highly responsive and helpful. After they left, I noticed that areas dusted only included the base surfaces, not anything that might have been on top. I would have preferred a more thorough cleaning. However, if this had been discussed at the onset, I believe the result might have been different.
Michele Y.
Dec 2014
unknown
Susan M.
Dec 2014
unknown
Theresa F.
Nov 2014
I have them clean my home every other week. They usually send a team of 3-4. Sometimes the team members change, but there is a good amount of consistency. In comparison with other house cleaning services I have had, I would say they do a very good job. I am very happy with their service.
Tony S.
Nov 2014
As a result we hired them on a bi- weekly basis for about six months.
They provided excellent services and we would have kept them on, but family matters intro need.
When the situation resolves, we'll have them back in a heart beat!
They provided excellent services and we would have kept them on, but family matters intro need.
When the situation resolves, we'll have them back in a heart beat!
Dawn C.
Oct 2014
unknown
Licensing
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FAQ
The House Cleaning Genie is currently rated 4.4 overall out of 5.
The House Cleaning Genie accepts the following forms of payment: CreditCard
Yes, The House Cleaning Genie offers free project estimates.
No, The House Cleaning Genie does not offer eco-friendly accreditations.
No, The House Cleaning Genie does not offer a senior discount.
No, The House Cleaning Genie does not offer emergency services.
No, The House Cleaning Genie does not offer warranties.