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Zenner & Ritter Home Services

Heating and Air Conditioning, Generator, Water Heaters,

About us

Zenner & Ritter Home Services is a woman owned family business offering residential and light commerical services since 1930. Presently we maintain a staff of over 40 professionals with a fleet of vehicles to provide prompt service. Promotions vary based on the type of service (heating, generators, plumbing, maintenance, etc.), but include financing options, rebates, Energy Star incentives and published coupons. The true savings are the energy reduction and warranty protection that our products and installations provide. They look forward to the opportunity to exceed your expectations!

Business highlights

95 years of trusted experience
Emergency Services Offered

Services we offer

Energy audits blower door, infared, duct blaster, heating systems, boilers, forced air, green systems solar, geothermal, radon testing, insulation, water treatment, air conditioning ducted, unico, packaged, indoor air duct cleaning, filtration, plumbing, water heaters, tank less, sewer clean outs, sinks, faucets, toilets, water treatment, generator systems, automatic standby power, portable, fireplaces & insulation.

Services we don't offer

Roofing, siding. for the services we do not provide, references are available to other contracting firms we experienced to provide good service to our clients.

Amenities

Free Estimates
Yes
Senior Discount

%

Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

4.7488 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
10%
3
5%
2
1%
1
5%


Rating CategoryRating out of 5
quality
4.8
value
4.5
professionalism
4.7
responsiveness
4.6
punctuality
4.7
Showing 426-450 of 488 reviews

Susan P.
08/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Central air installation and inspection of furnace they installed a few years prior

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Lawrence C.
08/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$75

Christopher G.
07/2015
4.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Haripriya K.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Zenner & Ritter Home Services
Thank you for investing the time to submit a review. However, I am concerned that you were not comfortable providing us with an "A" rating for the review. We provided services related to your tankless water heater including phone support, a visit to your home and a write-up for your insurance company at no cost. If you are able, please contact our offices to discuss any concerns regarding the value of the services you received. Our offices attempted to contact you on several different occassions without success - - - we appreciated any feedback you can provide. Thank you! -Brian

Jeffrey R.
07/2015
5.0
water heater repair
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$800

Mary M.
06/2015
4.0
heating & air conditioning/hvac, energy audit
  + 0 more
unknown
Description of Work: Home energy efficiency survey and boiler quote. It was alright. Nothing special.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0


Brian O.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Cleaned old furnace ignitors. Works like a charm.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Lisa S.
06/2015
5.0
heating & air conditioning/hvac, plumbing, water heater repair
  + 1 more
unknown
Description of Work: Installed water heater & repaired a/c

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Ted P.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
No problems--all ok
Description of Work: Maintenance check of AC system

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Joe P.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: I was not contacted as expected, and when I called my order was not able to be found. Once it was, the work was schedule for same day. Installer arrived on time, and completed the work quickly. A number of additional charges were invoiced separately from the deal to make the install meet code and for city work permit. I'm fine with the additional charges, however they were fairly expensive for what was needed.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Zenner & Ritter Home Services
Thank you for submitting a review regarding your recent water heater purchase. Yes, sometimes we do not receive notifications through AL regarding purchases completed by members. I apologize for any delays; it is something we are consistently seeking to improve. Regarding the additional costs for permits and additional components, unfortunately there are not universal codes requirements and the rules vary from town to town in the [member information removed] region. Our staff endeavors to interview clients to ascertain the needs BEFORE arriving at the house to minimize any surprise expenses (while sometimes surprises can be fun, a surprise unanticipated additional cost is something nobody enjoys). Some of the more common requirements are: (a) installing a hardwired smoke/CO detector in the basement if there is not one present; (b) updating water supply shut-off(s); (c) integrating a new code compliant gas shut-off; (d) placing the tank in a catch basin if located on or above a level of the home with living areas. Again, thank you for your consideration of the Zenner & Ritter, Inc. family of professionals. We appreciate your feedback and look forward to the opportunity to Exceed your Expectations regarding any heating, plumbing, indoor air quality or power needs for years to come. Respectfully submitted, Brian

Betty L.
06/2015
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Lynn H.
06/2015
5.0
heating & air conditioning/hvac, pool cleaners
  + 0 more
unknown
Description of Work: Tune up for ac. Cleaned outside unit perfectly

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Joe F.
06/2015
5.0
heating & air conditioning/hvac, pool cleaners
  + 0 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mary Ann W.
06/2015
5.0
heating & air conditioning/hvac, pool cleaners
  + 0 more
unknown
Description of Work: Replaced our HVAC system. It went very well. This service was provided in a very timely manner. The technicians were very professional and cleaned up after the job was cone.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Brett M.
04/2015
5.0
heating & air conditioning/hvac, plumbing, water heater repair
  + 1 more
unknown
Description of Work: new water heater, service was excellent |

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$750

Michael W.
04/2015
4.0
electrician, heating & air conditioning/hvac, generator service
  + 1 more
unknown
Description of Work: Installed new furnace, air conditioner, and whole house generator. There were some minor issues that had to be corrected after installation and they promptly fixed it. I still have a small leak from the condensation tube inside the furnace that has not been resolved.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$13,000

Jim K.
04/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Preventative boiler and central air maintenance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Robert R.
04/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: During the Furnace cleaning - They found a cracked igniter and brought it to my attention. I then had it replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$261

Kathleen M.
03/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: I woke up to no heat in my home. Probably one of our coldest nights. I called Zenner & Ritter 24 hr service and they were here within 1 hour. I needed a new furnace and it was installed the very next day! I was very pleased with Zenner & Ritter and would recommend them to anyone.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,600

Response from Zenner & Ritter Home Services
Thank your taking the time to submit comments regarding your experience with our emergency service and installation teams. This Winter was exceptionally unforgiving and our team understood that leaving clients without a safe heat source was not an option. Between the freezing, flooding and power outages our teams (and everyone in WNY) and ready for a break! But please keep us in mind for any future plumbing, comfort or standby power needs that you or your friends and family might encounter. Until then, stay cozy and safe. Thank you, Brian

Robert R.
03/2015
5.0
electrician, heating & air conditioning/hvac, generator service
  + 1 more
Very Well
Description of Work: Generator Tune-Up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

David O.
03/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$80

Luz P.
02/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Sarah G.
01/2015
4.0
electrician, heating & air conditioning/hvac
  + 0 more
unknown
Description of Work: We needed to have another floor vent and duct run added to our existing forced air system. They were very prompt initially in scheduling us, but then they never showed up and never called. When I called they said they had to deal with people without heat who were priorities-which I agree with except a courtesy call to tell me would have been nice instead of me having to call to see why they never showed up. After that they called me two more times to cancel/delay it due to an overload of broken furnace/lack of heat priority calls before they finally came out. They guys who did come out were great. Quick and efficient and overall the job cost about $70 LESS than the bottom range of the price I was quoted over the phone. I would use them again even though I had the initial issues. If you need them for a lack of heat call, I'm guessing they'd be amazing at promptness of service otherwise expect the same delays I did, I'm guessing!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro
$180

Glenn R.
01/2015
5.0
fireplaces
  + -1 more
They did an excellent job.
Description of Work: They hooked up a gas line for my fireplace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

01/2015
5.0
heating & air conditioning/hvac, insulation
  + 0 more
unknown
Description of Work: Routine furnace servicing to prepare for the winter. Technician was prompt, polite and seemed very knowledgeable.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Contact information

3404 Bailey Ave, Buffalo, NY 14215

http://www.zennerandritter.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Generator,
Water Heaters,
Electrical,
Plumbing,
Air Duct Cleaning,
Energy Efficiency Auditing,
Appliance Repair,
Insulation,
Pool and Spa Service,
Natural Gas Lines,
Wells and Pumps

FAQ

Zenner & Ritter Home Services is currently rated 4.7 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Zenner & Ritter Home Services accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Zenner & Ritter Home Services offers free project estimates.
Yes, Zenner & Ritter Home Services offers eco-friendly accreditations.
No, Zenner & Ritter Home Services does not offer a senior discount.
Yes, Zenner & Ritter Home Services offers emergency services.
No, Zenner & Ritter Home Services does not offer warranties.
Zenner & Ritter Home Services offers the following services: Energy audits blower door, infared, duct blaster, heating systems, boilers, forced air, green systems solar, geothermal, radon testing, insulation, water treatment, air conditioning ducted, unico, packaged, indoor air duct cleaning, filtration, plumbing, water heaters, tank less, sewer clean outs, sinks, faucets, toilets, water treatment, generator systems, automatic standby power, portable, fireplaces & insulation.
Roofing, siding. for the services we do not provide, references are available to other contracting firms we experienced to provide good service to our clients.

Contact information

3404 Bailey Ave, Buffalo, NY 14215

http://www.zennerandritter.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day