Zenner & Ritter Home Services

It was not bad. They were a little bit pricey. They were very professional.

Terrible service. Incompetent Technicians. Zenner and Ritter is the worst company I've ever done business with. The Technician that installed my new furnace was drunk while working and smoked cigarettes inside my home while installing my new furnace on 10/16/2019. From day 1 the new furnace never worked correctly. They came back 3 times and couldn't fix the problem. The brand new furnace they installed cost almost $4,000 dollars and went completely inoperable and only lasted 2 years. Run away from Zenner and Ritter. They are the worst.

On Oct 18th I called Zenner and Ritter to have a service technician come out and find out why my furnace, purchased through them and under warranty, kept turning off. It heated the house but had to be turned on at the furnace every day. On Oct 20th Aaron, the service tech came by and did a very thorough inspection of the entire system, vents and all, and determined that the problem was a bad fuel valve and that they would need to replace the Fuel Control System. He decided to turn the fuel valve off until they came back out and in the process broke it. I signed a service agreement, expensive but necessary. Paid him $97.33 for coming out and was told it would be a few days for them to get the part. It is now November 9th, and I have had to call them four different times to find out when my furnace will be repaired. They won’t call us to give us any updates and every time I call I just get told, they will call me when they get the part in. They offer no other information or solution. In the meantime, we’ve felt the temperature drop steadily, down to the 30’s in the evenings. I’m worried about the health and safety of my family, my water pipes, and how much longer we’ll sit here shivering. While my furnace wasn’t running like it was supposed to, it did at least run before they came out to look at it, and the company just keeps blowing me off, like there’s nothing they can do about it.

I ended up getting a new one since they told me that my old one was 32 years old and there was no point in fixing it. They did give me a coupon for cleaning and inspecting where the old furnace has been and also they gave me different names of where to buy new affordable furnaces.

We like working with Zenner and Ritter. Their technicians are very professional and, most importantly, always on time.

They were excellent and I would highly recommend them.

No insurance? Mistakes happen, what determines if you are a reliable company is how you deal with rectifying those mistakes! And Zenner & Ritter is a nightmare, and we are likely heading to court. I'll try to keep it short, but succinct! Z&R serviced my faithful generator in August of 2018. In late February 2019, we had that awful windstorm in the Buffalo area. We lost power at night, and the generator started as it always has. I woke up in the morning, and the generator was no longer running while the power was still out. I went to the basement to check up on the sump pump, which was not running, but the water had not gone out of the sump pit (yet). I immediately called the 24-hour service line of Z&R, which is a complete joke with no prompt return call. By the time the service technician arrived, there was 1+ foot of water in the basement. The reason the generator stopped working? The service tech in August forgot to put the cap back on the oil reservoir after servicing the generator!!!!!!!!!!!!!!!!!!!!!!!! The result was my recently finished basement flooded with $15,000 in damages. That's a problem! Generac (manufacturer of the generator) confirmed it was a technician error. As soon as Brian Ritter realized the extent of the damage and the cause of the loss, he ghosted me. I had to hire a lawyer to get any response from Z&R, and their lawyer is making me jump through all sorts of ridiculous hoops. Presumably, in the hopes that I will drop this and they don't have to payout. This situation could have been quickly resolved if they had just filed a claim with their insurance company. Still, they seem to be unwilling to share who is their insurance company or policy. It makes me doubt whether they are insured. Next step? I'm preparing to file in court in January. Pictures of the generator available to anyone who would like to see them.

Immediately upon learning of the furnace problem at 7:30 pm, I called Zenner and Ritter to take advantage of their alleged 24-7 service. Dispatcher said their tech would get back to me to schedule service. Waited 3 hours. Nothing. Called again. Dispatcher said she’d leave another message for their tech. When he finally called me back at 10:30, I explained my situation and that I was out of town. he said, “sorry, lady, I’ve got 3 ppl ahead of you. I have no idea when I can get there”. Clearly he did not care. My kitty sitter recommended Roy’s Plumbing and Heating, who were GREAT! They scheduled promptly, coordinated with neighbor for access. When Roy’s tech serviced the furnace, he discovered that on a prior visit, A ZENNER AND RITTER TECH HAD DUCT TAPED A PART REPAIR INSTEAD OF PROPERLY REPLACING IT! Zenner and Ritter is now FIRED, after we were loyal customers for over 20 years.

went into office...explained my situation to Maria and informed her of possible repair or replacing my furnace...said she would get back to me in a few days...one week later I called for follow up...she stated [they] could not help me...she asked for my furnace Model# and I thought it was fishy...obviously she investigated and spoke with my origijnal furnace installer 3 years ago and then gave me the brush off. It's their loss...was going to purchase new furnace and hot water tank...I had a condensation problem with my new furnace...and rather than trying to have it fixed decided on new high efficiency furnace. Maria never contacted me, never got prices for me and quite frankly she made me believe she had my best interest at heart...what a joke..my friend was right...she just replaced her furnace and didn't trust Zenner & Ritter because she had them before...bought hers at Reimer and could not say enough about the company and their workers.

Very professional and upfront. They do a lot of great work throughout the community

Bill was very honest and pointed out somethings we should do to make our home more efficient and gave us option for air conditioning in our older home. I liked that he was honest in his discussion with us....great representation of the company. They should be proud to have him as an employee. I

Wi-fi thermostat was defective, replaced with new thermostat and air conditioner runs fine.

Never gave straight answers to my questions. Never left detailed estimate. Push unnecessary additional services. Did not reply to multiple phone calls. Office staff states will refer to responsible person for call-back, but no one ever calls back. Beware.

During a conversion from a 2-family to a single-family home, the gas pipe to the dryer in the basement was overlooked and not connected to the gas lines associated with the remaining gas meter. Z&R connected the dryer to the gas line. They also removed a newer kitchen faucet from the 2nd floor kitchen sink and installed it onto the first floor kitchen sink. Additionally, the replaced the water shut-offs on the 2nd floor sink so that I could demo that sink and counter area entirely. They had the work done within a few hours. All of this was done 9 months ago, and I haven't had a single issue since then.

They showed up on time that morning and got to work immediately. They had a fair amount of work cut out for them, as I was converting my home from a 2-family home back to its original single-family home layout. They removed the 2 old hot water tanks that were in the basement, reconfigured the plumbing to tie everything together into 1 system, replaced a lot of shoddy plumbing done by previous homeowners, and installed a tank-less water heater. They completed the work the same day. There were no significant, unpleasant surprises. The work was completed 10 months ago, and there hasn't been an issue since.

It went fine,Jim the technician was very professional and knew his job. As he serviced my furnace he went over with me each and everything he check. After showing me the problem with my furnace,he explained my different avenues. I felt very comfortable with Jim because at no time did I feel pressured by him. After seeing the problem and having it explained to me I had no problem in making my decision. Thank you Jim for your professionalism. Keep up the good work!👍🏾

Very well. The technicians called to let us know they were coming, and arrived promptly. They diagnosed the problem, explained the a Ternatives, and after we had told them what we wanted done, performed the work with professionalism and expertise. We were very pleased with this service.

No problems. Nate, Mo, Melton and his helper were very professional and worked in a very timely fashion. When they finished they explained the workings of the generator and the few things I would do - which was minimum . I was completely satisfied with the job.(66

Sam did a great job - I'd like to have him back again to do the air-conditioner tune-up. He was competent, knew his job, courteous - good representative for Zenner & Ritter.

The furnace is fine. The a/c is old and uses refrigerant that harms the ozone layer - and that refrigerant is very expensive. I have contracted with Zenner & Ritter to install a new unit. I find the people who work for and with this company to be knowledgeable, competent, and trustworthy. They've been "my" furnace and a/c people for many years.

Everything turned out perfect from the scheduling and communication by Zenner & Ritter to the finished product and high quality install performed by Rob and Shawn.

Z&R called Mon. Sept 10--- no heat and night temps 49 degrees. Repairmen came 5 days in a row. Final serviceman said it was control panel. Friday, new panel was finally installed put in after 5 days. Now warm.

Technician was very professional and candid, but would not repair leak without installing an in-line valve due to liability issues. Quote for installing a valve ($600) was too high for me, so with technician's feedback/advice I decided to cap the line later myself at the T-junction in the basement (rather than installing a valve) since we don't actually use the fireplace gas line. I was disappointed that technician didn't do such a simple thing as capping the line himself for the service call fee, and maybe he would have capped it if he had the right sized cap on hand, but wasn't worth paying him to go get just a cap and return to install it at $80+/hr. Still, he was at our place for nearly an hour investigating the issue and discussing options, so at least we had his full attention and honest, informed opinion.

I was pleased with the quote and installation

Excellent was very informative Answered all my questions and concerns