Zenner & Ritter Home Services

I called them for service on my hot water heating system on Sunday morning. I told the service it wasn't an a emergency and it could wait until Monday. I got a call Monday morning and the earliest they could come out was Thursday of that week. I found another company to come out later on Monday afternoon. When I called to cancel the Thursday service call, they asked the reason why. After I explained because of the long wait, they asked "would I still cancel if they could have someone there that day?" I asked why they didn't offer that the first time I called. I canceled anyway.

Outstanding. Couldn't have been easier. Was able to get a service call quickly during a hot stretch when there was a high demand for HVAC repair.

I was very pleased with our experience. They managed to squeeze us in their schedule while other companies I called could not see us for almost a week. I have a child with asthma so a non-functioning A/C during a hot spell is not going to cut it! Ron, the technician showed up in the afternoon and after checking around, found the circuit board had gotten wet due to a pipe dripping onto it (we have only lived in the house for less than two years). We had no idea we were supposed to clean out some piping every year. Anyway, Ron was very honest, very thorough and extremely knowledgeable. Unfortunately, we had to wait a few days for a new board as it had to be ordered. He told me the cost could be up $400 but he wasn't sure and someone would call me. My only beef was no one ever called and I had to call them. However, the lady I spoke to was also very nice and did tell me that I was on her list to be called but she just hadn't gotten to me yet - to their benefit, it WAS very hot that week and I'm sure they were swamped. The board ended up costing less than $200 and Ron returned to install the board. I highly recommend this company and Ron especially.

Zenner & Ritter is a company I would highly recommend to anyone interested in getting excellent advice and service, excellent workmanship, and a high degree of professionalism. This becomes very evident during all planning and working stages. Starting with the owners and the sales personnel and ending with all service people and installers, the company lives up to the excellent ratings it has been receiving which now include my own. Based on my two installation experiences, I continue to be highly impressed with how Z&R pays attention to its workmanship and service as well as how it tries to satisfy its costumers and their individual needs and schedules. Knowing that in our case we had a rather tight schedule to meet, Z&R came through in high colors to the point that during one of the installation dates we had two crews working together and the target completion date was met as promised. I am now extremely satisfied with both, our heating system and our new air conditioning system. Thank you Zenner & Ritter.

didn't have them come out due to the $83 service call fee

Horrible. Rude people answer the phone. And no one gets back to you.

They were very professional and they came when they said they were going to. A different company switched and canceled on me every time I wanted them to work. Zenner and Ritter is the best.

Getting an estimate was painless and easy. Everything was explained well and I was given several options in the price range and brands I was interested in. Scheduling the job was likewise easy, as they were willing to come essentially as soon as they had all the parts. The install went well - they finished up earlier than expected and left a (mostly) clean work site (see below). The new A/C seems to work fine. I will come back and update when the hot summer months arrive. The workers were on time, as unobtrusive as humanly possible, and were happy to show me the work done before the last man left. There are only two things that left my wife and me a little less than completely satisfied. 1. One of the workers left a disposable cigarette lighter on top of our hot water heater, right next to the exhaust blower. 2. For some reason, the workers shut off our hot water heater, and did not turn it back on. There was enough residual hot water in the tank for our evening use, so we did not notice until my wife took her morning shower. It was less than a pleasant discovery. Luckily it took just the flip of a switch to turn back on, but still, not a pleasant way to start the day! Silly oversight on their part that otherwise mars what would have been an A level experience. Hopefully they put more attention to detail into the actual install - I'll be watching it closely for the first couple of months it gets heavy use!

They haven’t come out yet, we have a contract and they are going to do it next week. What we are doing is through Energy Star Program so it’s taken us 2 months to take all the approvals and stuff. They explained everything very well and they have very good reputation when I asked around about them. The pricing was competitive.

They're very good people. Everything was really nice. I'm going to have them do some more work for me this summer. My overall experience with them was excellent. Their price and quality of work were excellent.

After obtaining numerous estimates and visits from other contractors, Zenner and Ritter came and walked through the entire process with recommendations, supplying reference materials for items they recommended. Their explanations were clear, and where we couldnt understand some of the technical aspects, they went over it in 'layman's terms as needed. To me, it was all complicated, but they broke it all down as to why something needed to be done a certain way. Most important, they listened to my expectations, and worked with me on those areas. They also explained any rebates from manufacturers, utility company, etc. They came to the job on time, left nothing for me to clean up. They explained the workings of the programmable thermostat they installed, and the workmen were pleasant and answered questions as needed. The A/C unit in the backyard was installed well, with a nice platform, ensuring it wouldnt get uneven or sink into the ground. Overall, it was a most pleasant experience, and I wouldnt hesitation to call them again for any issues I have.

From man who gave me estimate to installer all seemed fair and professional.

They were responsive. They were professional.

very pleased with the work and professionalism. well established company.

I liked how they charge their customers. They have a special way of doing it. If they can't fix the furnace, they take of the cost of the parts that they installed from the cost of the new furnace. I also like their employees they are very nice and good.

They were really good. They came when they said they’d come and the guy gave me a couple options and was up-front and honest about the costs. Actually, the option I chose was more expensive than a quick fix but it was the right thing to do. He could have made more money from me if he came back more than once to fix the problem. I appreciated that.

They were really good. I was very happy with them. They came right away and they were on time. They were very professional and polite. I would definitely use their services again in the future.

They are very fair and they are state-of-the-art. They’re the best.

The guy took his time. If I had any questions, he was willing to answer them. They are willing to advise you for the future.

They had great references. I knew people that had used them so they came with great recommendations so I felt comfortable with them. They were very price competitive. I had several quotes and their cost was excellent. Although there were problems with the work, they stood behind their work and everything was fine in the end. I would probably use them again.

The job went beautifully. They started first thing in the morning, with the crew eventually totalling 3 men and were done by 4PM. They even did a nice job of cleaning up after the installation. The only negative was they need to get a dolly that walks up stairs as the old boiler was quite heavy and removing it chewed up the front edges of the cellar stairs. This was not a big deal to me (easy fix) but it could be for someone else.

They wer fantastic. They appeared to be honest and very knowledgable.

Just about a month back, we called Zenner and Ritter to "service" our furnace. on the day of the appointment, the service person called to say that he was running late, and could he come tomorrow. As it was just routine, and we had the time, we agreed. Next day (Dec 13th) he came just a little late, wiped a little dust off the furnace, checked some dials, there was no filter to replace, explained the workings of the furnace and charged us a cool $80.00 for the 20 minutes that he was with us. Fast Fwd to today. No heating since ? 3 AM. Very cold. We call Zenner and Ritter again. The man comes soon enough, says the Gas Valve needs to be replaced, but the Market is closed?, goes out and buys a Honewell Universal Gas Valve, replaces the faulty one and charges us $400.00, but honestly accepts that the faulty valve should have been spotted by the Serviceman a month earlier, and that the Company would reimburse the Service fees charged a month ago.Will update, as and when Zenner & Ritter do reimburse, and earn points on honesty and professionalism!! Well the Company said, a day later, that they DO NOT reimburse. So much for the professionalism / honesty !! Quite Expensive !! Unprofessional dealing. 50% workforce seems to be temp / unqualified!

Serviceman arrived as promised and on time Repair successfully completed. Only downside, additional work was identified as recommended. Follow up details and quote was promised but I never got it.

Following our surprise blizzard of Friday, October 13, 2006 during which we were left without electricity for nine days, we decided to have an automatic backup generator installed at our house. We checked around and settled on Zenner & Ritter, our neighborhood dealer. We selected their best reviewed model, Lennox (Kohler) 12 kilowatt. They installed it and have serviced it since then. We have not had any problems and are pleased with our purchase and service. It turns itself on each Friday afternoon for about 20 minutes so we know it is functioning OK. We have had a few short power outages during which it worked as expected. We have had Zenner & Ritter periodically service our furnace and air conditioner and are happy with their work.