Zenner & Ritter Home Services

I purchased a coupon through Angie's List for a home energy audit, as we had just moved and were interested in finding ways to minimize our utility costs. The company representative arrived on time and inspected the home and HVAC system, commented on the existing equipment with recommendations on how it could be improved, and left, telling me he would follow up via mail with the report results and a quote for the work that was suggested. It has been nearly two months since the audit was performed, and I have not received the report, or a follow up of any kind. While the time and money involved is insignificant, it does in my mind speak to the professionalism of the company, and I will not be using them again in the future. I suspect that the energy audit is a sort of loss leader for them, to get their foot in the door for more substantial revenue, and since my HVAC system was new enough to not require replacement or substantial repair, it wasn't worth the bother to follow up.

Tech arrived at stated time and worked diligently to get my new hot water tank installed. I ended up needing a pressure reducing valve to be installed by a local plumber company should have better support for their techs he tried but did not have a gauge to test pressure or the needed valve overall experience was positive felt sorry for the worker cause he felt bad he could not get running correctly

Courteous service. Quick and accurate diagnosis and repair.

My husband called to schedule an appointment for an AC tune-up and air quality check of our central air system. On Thursday, our scheduled appointment date, our service person called and needed to reschedule as he was stuck at a job and would not be able to make it to our home. Our 2nd appointment was scheduled for the following Monday between the hours of 2-4 PM, but our service person did not arrive till closer to 6PM. We could tell it was a busy day, and he apologized for his lateness. The technician went straight to work and really educated us on our HVAC system...he told us we didn't need to clean the vents (which I thought was very honest of him) and he simply gave our AC unit a tune up. Everything is running smoothly and I would definitely use this company again (even with the rescheduling).

Everything went exactly as I would hope. The owner was extremely knowledgeable and provided clarifying information to my questions. I felt that I had a good understanding of my options based on the information provided. I was glad to find that they also do duct cleaning, water heaters, generators, etc. I had them replace our sump pump which has constantly been sticking due to age and residue. They also installed a larger air filter that will only require annual replacement filters and a Wi-fi thermostat, which is super cool since we can now adjust the temperature from our iPhone. The workmen were punctual and nice. They clearly explained how to use everything. The office sent us all of the receipts and forms for a rebate that we qualified for with the installation; how painless is that? I will definitely use their services again. I felt that they provided expertise and great service.

I am very happy with the work that was done. They guys showed up on time, cleaned up after themselves each day, and explained what they were going to do before they did it. They had to add cold air returns in 3 of the rooms, as well as make changes to my electrical box. Before they left, they explained how to work everything. They were polite and friendly. I will call them yearly for maintenance. I would definitely recommend this company!

Service provider called when they were on their way and they arrived when they said they would. The service person was professional and easy to talk to. Responsive to all questions and patient.

Very professional approach and acceptable solution. However, I contacted another contractor after receiving Zenner & Ritter's estimate for this this work and the other contractor quoted one-half of Zenner & Ritter's estimated cost.

Although the serviceman was 3 hours backed up from the previous call, the company assured me that he would still provide service at my home, and he did. Service was efficient and professional, the serviceman was extremely knowledgeable and the price was given to me when I made the appointment. He trouble-shooted my complaint of fumes, and finally assured me that any fumes, were not from that unit. I am now very pleased with operation of the air conditioner and look forward to a wonderfully cool summer indoors.

This is a follow up to a previously submitted review I made on this company. I was mistaken, the estimate for air conditioning which could be performed was between $2800 and $6200. I mixed up this company with another because I had several estimates given to me.

Superior service Exceptionally very clean Very efficient Very accommodating Cleaned up at the end of every day No trash was left Made sure everything was in working order Knew the town codes- they did all legwork for the permits The techs and installer Rick really knew his job Best A++++ of all h/ac services I have ever used Office staff. Doreen? Was super during entire installation Thank you Z & R is A+++++

From start to finish everything went great and the furnice is running very well.

The company is great. The tech arrived, and inspected the boiler of my new house. He replaced two valves, cleaned it, and went over the whole system with me. Very easy to work with. I'll use this company again !

I had no problems at all with them and their work. They installed the furnace and completed everything in 1 day. They arrived on time and did everything they were supposed to do. The furnace has been working just fine. I also received a check for $150.00 from my mail-in-rebate.

Everything about Zenner & Ritter Inc was excellent. They are extremely knowledgeable and did a wonderful job.

This winter, we began experiencing noticeable problems with our heating system. The indoor temperature would drop well below the temperature at which our thermostat was set (i.e. the house would get to 61 degrees before the furnace kicked on, instead of at 65). Also, the furnace would kick on and then immediately stop, kick on again and run its cycle. Additionally, the furnace would sometimes kick on, the blowers would turn on then turn off, turn on again, turn off again, and then the furnace would stop altogether. Finally, we would have to temporarily up the thermostat by as much as 10 degrees for the furnace to kick on! I came to the conclusion that it was the thermostat and not the furnace itself at issue. This was seemingly confirmed when we recently had a home energy audit performed. When inspecting the furnace, we were notified that it was running at peak efficiency, although the motor itself appeared to be clogged with dust/grime. The person doing the audit recommended everything get cleaned out. We called Z&R to come out and see for sure what the issue was. Sure enough, the thermostat (despite being a discontinued model) was fine, and the gunk on the motor was the culprit (heat sensor and pressure sensors were blocked with the grime). The gentleman from Z&R cleaned this up and the furnace/thermostat seem to work just fine, once again. My only concern is that we previously had Z&R come to our house in Autumn of 2012 to perform a routine furnace checkup. I always assumed (wrong thing to do, I know) that the checkup included a cleaning. Perhaps cleaning is a completely separate thing from the checkup? I was not present for the checkup so I cannot verify for sure. If cleaning is included in the checkup and it was done, but there was just honest dust accumulation in the furnace, then I happily accept that. Either way, this was nothing of a deal breaker, as this time (and last) the service was prompt and the price was fair (although the price was a bit steep this time, since we didn't have a coupon). God forbid anything happens, but we'll continue to use Z&R as needed.

Install went very well. Same company had previously installed our furnace a few years back. Were able to match AC unit to furnace nicely. Arrived at 9am and had completed job by 3:30 pm. Cleaned up very well after job. No problems, issues or surprises. Price may seem a little high but we went with high efficiency unit. Everything was spelled out in contract.

We had contacted many different companies and of all of them, we liked Zenner the best. Nate came out to our house and was the most professional person we had met from all the places: other people came over and would be at our house for maybe 10-15 minutes and/or not seem interested whereas Nate was at our house for over an hour. He also was available via email to answer all the questions my wife and I had. Overall, very good experience.

The tech seemed to go through the steps required until the attempt to double charge for the A/C maintenance service. I paid on 10/08/2012 for the " Big Deal" on Angies List and they tried to double charge for the service. I spent one half hour to recover proof of payment before the double charge was removed. The pre-payment was a big mistake for this company. I have not had any problems in the past with other companies. (I also had a much better experience with Sullivan ( and they have much better pricing ).

rServiceman inspected older of the two furnaces and cleaned much dust from appliance. Warned the humidifier in the unit was obsolete and dangerous because bacteria build up is possible. Could not service it and recomended replacement. Next he examined second furnace which was fairly nee <5 yrs. He trashed the manufacturer and said these units cause problems. Trashed guy who installed furnace. Keep in mind BOTH furnace functioned perfectly. Then he moved something i the furnace and it stopped working. Ge had to take part of the furnace appart to get it working again. WE paid the bill and he ran home. He said he was busy andwas working two jobs so his bosses request to work overtime was a problem. This guys advice and work on furnace 1 was excellent. Trashing the second unit and fumbling the second was uncalled for - it sounded like a sales pitch to replace an almost new furnace which was spotlessly clean before he touched it.

Great experience. Made appointment over the phone, availability was within 3-4 days of first contact. Appointment time was between 8-12. Serviceman called about 10:45am to let me know he was on his way and showed up around 11am. Service call lasted about 45 minutes, he completely disassembled my boiler, cleaned it, tested everything and answered all of my questions. He did ask to use my restroom, but was very polite/professional about it, and I didn't mind letting him use it. I also asked for a quote on duct cleaning, and he called in the request immediately and informed me that the office would be calling me back with a quote. I haven't heard back yet, but it has only been a few hours since he was here. He was also able to take my credit card information - which he wrote down to process at the office. If this company was smart, they would use a service like square - which would make me feel less nervous that all of my CC info is just sitting on an invoice for anyone to see. All in all a good experience, and I would definitely recommend.

After finding out that i didn't have any heat. I called them and i didn't have to wait long for the appointment. In no time at all they were here. It worked out quite well. he was able to get it repaired for me. he was able to explain to me what type of furnace I had.

I had been without heat for a week and the company knew that but could not get a technician there for several days. After leaving work early to so I could arrive home to meet the technician for the scheduled appointment, I received a call from him while I was in transit. He tried to get out of the appt saying he was supposed to be at a wedding that day and he couldn't believe the office scheduled him for the call. After much begging on my behalf (I had been without heat now for about 8 days), he said he'd meet me at my home. He went into the basement, looked at the boiler for no more than 3 minutes, said it needed replaced but couldn't give me any information on the type of replacement boiler or any cost or installation estimates. A couple of days later, another technician came out to give me the information I sought. He was really the only positive experience I had with this company. He was extremely professional, pleasant and knew his products well. He wrote up an estimate on the spot and offered me three different options. I called a couple of days later to schedule the installation, but had a question about one item. The individual I spoke with said I had to call back the next day and speak with the technician (he was out ill) before I could schedule an appointment. I called the next day and was not able to contact the technician since he was in the field, so I just tried to schedule the installation again. The office told me they would not even schedule the installation until I had returned the signed proposal with the deposit. I had already lost a day when they didn't help me the day before and at that time, they didn't inform me I needed to mail in the proposal. It was now a solid two weeks without heat and I was going to lose a few more days by mailing the paperwork in. I took off of work again the next day and personally delivered the paperwork to the company. At that time,knowing I was going into three weeks without heat, they told me they couldn't schedule the installation for another 7 days. Then another person from the office told me the rules had just changed on the Energy Star rebates so I wouldn't be eligible for both rebates that were quoted on the proposal unless I fudged the paperwork. I was quite shocked at the dishonesty of the man I spoke to and couldn't believe he was telling me to do something extremely dishonest. Needless to say, I walked out of that office and called another company who has done a wonderful job.

Wow, are we happy with Zenner & Ritter! We have used them in the past for the furnace and air conditioning system and we have always been satisfied so we called two days ago when the furnace died. At a service call in April they had noted some potential difficulty, so when my husband described the problem they said they knew what was wrong, and that the two parts needed were very expensive. We got an estimate of $700 and since it is cold Chris in the office moved around some scheduled work so the serviceman could come early the very next morning. Rob got here and checked everything out and determined that we only needed the less expensive part. He fixed the furnace, waited to see that it was working properly and the house was warm before noon. We would never have known if he had just replaced the part, so his honesty is greatly appreciated as it saved us $400. I cannot stress enough how important it is to have trust in the professionals you hire, which is why I rely on Angie's list, and that trust is the reason we will continue to use Zenner & Ritter in the future.

Given a 4 hour window and Kevin, the technician, called when he was on his way. Upon arrival he asked me to turn on unit and went directly to the basement. Watched as the furnace fired up - stopped it - cleaned it (dusty) and started it up again. Off and on for about 1/2 an hour. Discovered some loose wires and replaced a small sensor. All is well - I was concerned as the unit is 15 years old. He made sure I had no further questions and left me with a card to call for emergency repair 24 / 7. Quick, professional and reassuring. I recommend.