Description of Work: I got an estimate for Anderson 400 series one casement window and twin double hang windows with grids between the panes in mid-July. The representative did his final measurements and told me he ordered the windows in late July. He told me it would take 4-6 weeks to arrive and that they could be installed within about 10 days. By late August/early September, I called a few times to inquire about the status of the order and was simply told that it hadn't arrived. A couple of weeks later, I inquired again and still no windows. I insisted they check on the order, and they discovered that it had never been submitted. A rush order was put in which arrived in early October. The installers came on October 7th, but the windows had no grids at all. I was offered a substantial discount to allow them to install the grid-less windows and to accept snap-on grids instead of grids between the panes. They arrived in November, but one was damaged. They replaced it about a week later. All this was made more difficult and unpleasant by the fact that the representative did not always return calls, did not apologize for mistakes and was sometimes abrupt. I give him credit in the end for offering the discount and I give the installers credit for the quality of the workmanship.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
3.0
responsiveness
3.0
$2,073
Jean P.
12/2015
3.0
remodeling
+ -1 more
unknown
Description of Work: Roof leaked onto my stove and damaged cupboards, They made the necessary repairs including the cupboards. Incorrect installation on roof around oven vent.
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from House Crafters
THE ROOF AND SIDING WAS DONE BACK IN 2012,---- House crafters called both husband and wife Both swear they never sent any review to angies list. In fact they thought I was crazy for calling them. So this review was sent in by a fake email using this homeowners address ! probably the company who didn't get the job, and angies list will not remove from web site. I CAN'T BELIEVE ANGIES LIST CAN'T STOP THIS !! HOW CAN ANYONE TRUST THIS SITE.
Fred W.
10/2015
2.0
remodeling
+ -1 more
unknown
Description of Work: House Crafters was one of three contractors whom we contacted to provide a rough design and quote on a basement finishing project. Their representative was friendly and helpful, but progress on the estimate was slow, apparently because of some personal and possibly business reasons. They took two months (about a month longer than the other two contractors) to provide a final quote. When we met to receive the final quote, we were expecting to receive a slightly lower estimate than previously because we had subtracted some items from the scope. The representative told us that the owner had personally reviewed the entire estimate (which had been roughly in line in cost with the other two estimates) and had increased it by ~$15,000. There was no explanation for what issues caused the estimate to increase, and furthermore the representative told us that the owner had told him to provide us with no further details regarding the cost breakdown of the overall project. We were told we would have to trust House Crafters regarding any scope changes since the scope would not be defined in detail with the contract. We are doing the project with one of the other contractors.
Rating Category
Rating out of 5
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0
Response from House Crafters
thank you for your confusing opinion, You found someone cheaper so your mad at us ?, I get it your disappointed and you really wanted HOUSE CRAFTERS to do the work because we have our own crews and do quality work which is why you waited longer for our formal bid which I thank you for giving us extra time, but please be honest, We tried everything possible to give you the lowest price but when you demanded that no deliveries or workers could walk on your driveway or grass and everything would have to be carried from the street 180 feet to your house piece by piece we had no choice but to add in for the extra labor. I'm glad you found someone to do your work under those circumstances, isn't that why you get three bids, Thanks for giving us the chance to bid your work
Rachael M.
07/2015
1.0
remodeling, roofing, replacement windows
+ 1 more
unknown
Description of Work: We had House Crafters come out and do our roof, siding and windows. Our experience with them was horrible. After they left we found nails everywhere, in the yard in the pool, in our neighbors yards. We called them to come back and re-check the yard for nails. The man they sent back stayed for 10 min and talked on his phone the whole time while he "pretended" to go through our yard again. We have a friend who has a contractors magnet and he came out after House Crafters and found so many nails that we filled a bowl with them. Along with the nails there were cigarette butts all over in my gardens. They never gave us a "final bill" but then harassed us for payment. The original quote was for a full roof replacement, and we were told that if they didn't use all the wood they would adjust the bill. They didn't use all the wood and only adjusted the bill after numerous calls from us to their office. Once we finally got the amount figured out we paid them, and then weeks later we have calls that we paid the wrong amount and still owed money. The amount we paid was given to us by the owner and confirmed by the staff at the office. I would not use their service again nor would I recommend them to anyone.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0
$14,000
Response from House Crafters
Sorry you feel this way but I would like to clear up or re fresh your memory 1-your roof was completed on may 15th 2015 and siding June 5th, job was not paid until July 10th. We were very patient about payment so accusing me of demanding is a outright lie when I waited for 2 months after roof completion with out 1 phone call. 2- After 3 phone messages by our office and 2 mailings including sticking a note one on your door to please return our calls, we were finally called back 3 weeks later saying you didn't think you had to pay until you received a final bill. 3-our office never received a phone call about any nails until July 10th a good 2 months after completion which was the same day we wanted payment. We return as many times as customers want or need until satisfied. 4- you were given $520 discount for unapplied plywood. 5- there was never a demand for more money !! , you and your husband paid using credit cards under different last names, which didn't match the last name on the contract so we had to double check to get our records right.
Dale M.
06/2015
5.0
remodeling
+ -1 more
unknown
Description of Work: We received a quote from House Crafters for some siding and window work and although they were very professional and fairly priced, we decided to go with another company. I would certainly call them again in the future if the need arises.
Rating Category
Rating out of 5
value
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from House Crafters
Thank You for your honest review. House Crafters does not endorse anything angies list stands for. we do work for a lot of fantastic home owners but Angie's list seems to find and allow homeowners with an axe to grind to much freedom with out repercussion. To allow people to use this site as a scare tactic into getting a lower priced estimate, extra free work and excuse cover ups for not paying on time is wrong and companies have no way of proven themselves innocent.
Amanda B.
04/2015
5.0
remodeling, replacement windows
+ 0 more
unknown
Description of Work: Installed vinyl replacement windows
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$2,500
Response from House Crafters
THANK YOU
Thomas F.
12/2014
5.0
roofing
+ -1 more
Everything went well.
Description of Work: They did a new roof on my house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$13,000
Response from House Crafters
Thanks for the great write up and choosing House Crafters for you roof project
Mark S.
07/2014
5.0
remodeling, home remodeling
+ 0 more
unknown
Description of Work: New roof, fixed leaky porch roof and installed new shudders. Outstanding job. Not the cheapest, but quality and professional is top notch.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Amos M.
07/2013
1.0
home builders
+ -1 more
Arrived at scheduled time, took measurements, asked questions, was very friendly. Never responded after that day ( now nearly 2 months later), never provided quote. This was a waste of my time since I never heard from them again.
Description of Work: Came to house to gather information for quote.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
5.0
Deborah M.
06/2013
5.0
remodeling, siding, garage builders, home remodeling
+ 2 more
After working with House Crafters for several months on our new addition, we have nothing but positive things to say about their professionalism, quality of work, and timeliness of work. The estimate was accurate. The work crew was polite and neat. Both the project manager and site foreman were easily reachable at all times and very responsive to questions, changes, and suggestions. All work appears to have been of the highest quality. Every issue we had was addressed to our satisfaction. House Crafters have restored our faith in contractors and we would highly recommend their company. We are now happily enjoying our new addition.
Description of Work: Two story master bath /bedroom suite and garage addition to our 1960's home, including re-siding the entire home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100,000
jack S.
02/2013
4.0
roofing
+ -1 more
Showed up and started tearing off old roof after putting plywood and tarps around shrubs and deck. Worked 3 days and new roof was completed and looks great.
Description of Work: Work was done on time once it was started .Would suggest the forman forman on the job introduce himself to the customer. Never spoke or communicated during the 3 days they were there working.Otherwise roof looks great and cleanup was satisfactory.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$20,000
Response from House Crafters
Thanks for the nice letter and I will make sure our forman is not so shy in the future.
Thomas J.
12/2012
5.0
remodeling, roofing, siding
+ 1 more
Great I love my new garage (man cave) driveway and deck. There a real show piece
Description of Work: I now have used the services of house crafters twice. Last Year (2011) House Crafters removed an old Garage and Driveway and replaced both. House Crafters meet and Exceeded my Expectations on this project. This year Hourse Crafters removed and replaced my Deck. These folks go above and beyond to please thier clients. Very professional I highly recomment House Crafters to anyone. I always get at least 3 estimites and House Crafters has the best prices and quility of work. On a Scale of 1 to 10 I give them a 10 Pluse.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,000
Kimberly O.
09/2012
2.0
remodeling
+ -1 more
We asked House Crafters to come to our home to provide a quote on some minor indoor remodeling work. Their representative arrived in a timely fashion and was generally professional, not overally friendly. He said he would get back to us with a quote within 5 days. When over a week went by, we called their office to get the quote as we were looking to make a decision and get back to the other contractors who did call back as promised. We were told he was out of town and that he would call back the following Monday. Needless to say, no phone call on Monday. We gave them one last chance and called AGAIN to get their quote, finally got the representative on the phone who had been to our house. In telling him we were disappointed in his follow-up and that we would go with someone else, he was rude on the phone wishing us luck with who we do go with since they do things better at HC. Overall, very poor follow-up and communication, unprofessional and we were left to feel that our job was not important to them.
Description of Work: Window replacement and minor indoor remodeling work.
Rating Category
Rating out of 5
value
3.0
professionalism
3.0
responsiveness
1.0
punctuality
3.0
Response from House Crafters
I will first say she did get a price 8 business days after the first meeting which she forgot about and was very late no one answered the door for 5 minutes and after walking around the house some one finaly came out to meet us. The price was higher then all the others which for some reason made her very angry, she was told we don't specialize in small dry wall work which also added to the time frame but we still gave her our best estimate to do the job, there was never any windows mentioned except at the end when she asked if we could install 5 windows from some other contractor who refused to finish the job, which we were reluctant so didn't offer a price.
Marie O.
08/2012
5.0
gutter repair, remodeling, roofing, siding, replacement windows
+ 3 more
They were professional and nice. Their pricing was a little higher so I went with someone else.
Description of Work: I was having a major remodeling for my garage and house and had them come out for an estimate.
Rating Category
Rating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
John B.
08/2012
5.0
home builders
+ -1 more
Called for roofing and gutters. Decided after the fact to delay roofing and went with another firm for gutters only.
Description of Work: Chose not to go with scope of work, but their proposal and estimate was in line. I may use this contractor in future.
Rating Category
Rating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
John and Maureen F.
07/2012
5.0
home builders
+ -1 more
We are very satisfied with their service.
Description of Work: They added a 14x20 room for us with 7 windows and one sliding door. It did not include roof or siding.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
MARGARET B.
09/2011
5.0
replacement windows
+ -1 more
It took them about a week from the time I called, to be able to get out here. I guess they were very busy; so I took that into consideration. The guy was here right on time. Partially I did read their report elsewhere and they had a deal going where I would get an upgrade on the windows for the same price as there were cheaper windows there. There was another little project that I was trying to get somebody to do in my backyard, in my shed. Moreover, seeing that there was a wide range of contractors, they said they would be able to do my other little job at the same time while they were here. They even called me but did not give me any schedule but did say at the time that it would be sometime in October. I said it was okay with me.
Description of Work: I am going to have the window work done by House Crafters.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kathryn H.
06/2011
5.0
contractors, siding
+ 0 more
These guys were amazing. Their price was fair and they did an absolutely beautiful job on my home. It was a 2 man team who worked their butts off to get everything done in a timely manner and who went above and beyond while on the job, doing extra little things that they did not charge us for, like replacing some shingles they noticed had blown off.
Description of Work: We had them come out to reside the house, put on new trim, shutters and a front door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$14,000
catherine F.
06/2011
5.0
remodeling
+ -1 more
He was very professional. He is very responsive and he calls to check in with us periodically because he knew we were meeting with other contractors.
Description of Work: House Crafters gave us an estimate for some construction like knocking walls out and things like that.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
JOANN F.
04/2010
3.0
gutter repair, siding
+ 0 more
The job itself went extremely well. What did not go well was the repeated empty promises on when the work would be done and the long delay. I had other work scheduled which was dependent on this being completed first. I was promised shortly after Memorial Day; it was done July 29th after I called and said it had to be done by then or I would find a new contractor. Additionally I found that even with new gutters I continued to see rain pouring down between gutters and siding. Upon inspection Mark told me the flashing needed to be extended and this would be done promptly. Despite repeated phone calls this has yet to be done.
Description of Work: Replaced gutters and soffits and replaced fake brick in front with siding.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
1.0
punctuality
5.0
$2,700
Response from House Crafters
the flashing has been done for some time, we offered to fix problem for free even though the roofing company she hired used the wrong drip edge, it's not easy to go back and fix other companies work for free in a time frame suitable for the home owner but we did get it done at no charge.
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Service Categories
General Remodeling,
Roofing,
Windows,
Siding,
Gutters,
Kitchen and Bath Remodeling,
Homebuilders,
Garage and Shed Building,
Unfinished Carpentry,
Electrical
FAQ
House Crafters is currently rated 4.1 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 12:00 PM
House Crafters accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
Yes, House Crafters offers free project estimates.
Yes, House Crafters offers eco-friendly accreditations.
No, House Crafters does not offer a senior discount.
Yes, House Crafters offers emergency services.
Yes, House Crafters offers warranties.
House Crafters offers the following services: Residential