"The member was extremely hospitible to my crew and I. She was indeed a pleasure to be around. A smile was on her face each morning when we arrived along with a dozen yummy donuts and a gallon of apple cider with plastic cups neatly displayed on a round patio table. There was pizza ordered for lunch.Each of my men including myself received a sizeable tip upon completion of the job. They really didn't want to leave checking their work over and over again just to hang around. She's a really cool lady! That kind of treatment is unheard of with over 34 years in the field. Koodos to the member! You are awesome!."

"I love working out in the country whenever I get the chance. There's something about getting a great field of view when the deer meander along the hedge row, or the occassional wood chuck rises to the occassion to see what's going on.This roof was steep, very steep. That kind of pitch slows everything down and we had to work carefully and methodically. It actually took us a day longer than expected. The chimney was encased in 4 inch cedar slats that had taken a beating from the wind and rain. All you need is one crack when it starts to dry out and water will find its way in mimicking a roof leak. I came back using my moisture detector to locate the source and liberally applied a clear commercial sealant. They are nice people and it is a nice job."

"Trust in a contractor is just as important as providing a high quality installation, especialy when you are up in years and a lady, in this case two ladies. Usually on fixed incomes, surprises are not welcomed even if sometimes unavoidable. In this case we absorbed the cost of some added repairs when deterioration more than expected was detected on the deck. I know they were appreciative. We had the benefit of reaching out and lending a few helping hands. Although we can't do this on every job, they were the perfect choice! I love my job!"

"There are jobs that I occassionally defer payment untill the customer is satisfied that the problem has been solved. Especially when a customer has been "burned" from a not so "professional" contractor, trust becomes a key element. This type of practice allows for a customer to take advantage of the situation by refusing to pay for services rendered. Generally speaking, people are very trust worthy and simply want someone to stand behind their work. They are more than happy to pay a contractor who "does what he says when he says it." In this particular case, the customer felt awkward holding back the payment. He's a "good egg" and we delivered, which is another sign of a true professional. Thankyou sir for squaring with us on your job."

"About 50% of calls logged in are agitated folks who are having problems with their roof that is only a year or less old. They are frustrated because after repeated attemps to reach the contractor, the company is either out of business, moved south, opened up under another name or just plain can't be bothered. Another common reason is that they do not know how to solve the problem. In this particular situation, the plastic backing on the ice and water membrane was never removed at the time of installation therefore it did not adhere to the deck, the underlayment was installed backwards, they never pulled the siding to expose the flashing and the list goes on. The soffits had no ventilation trapping heat inside the crawl space producing significant icing during most winters, which eventually caused water to track down the walls. Single woman and older people are usually targeted by some contractors to "slam" the job, get paid with a tail light warranty- that is -you will never see them again! My wife explained it to me this way. "I can by a shirt at a local department store for $10 that after several washes is thrown out because of the poor quality of the cloth. Or -I can purchase a better quality garment that will last me few years. Of course Italien made shoes are the most expensive in the world but will last a life-time.Ultimately ', one gets what one pays for'.We do not over charge for our services, but we do charge a modest installation price. The workmanship is always impeccable because my signature goes on every job. My men take pride in their work, have famiies of their own and are very proficient in an honorable trade. Thankyou for noticing Shirley! :]"

"It's amazing how many of our customers are pleased with the overall sense of professionalism and honesty our company consistantly performs. From meticulous ground cleanup, which matters more to a customer than most contractors understand, to the finished project, a new roofing system installed to protect the home from the most brutal storms Mother Nature can dish out, to last years of maintenece free service. All work is performed in-house by the same crew of men, on schedule with "Moi" working right along side them. Whether it's a 5ooo sq. ft. home in East Amherst , a garge in Tonawanda or any where in between, everyone recieves the same focused attention and work ethic in performing repairs on their home. Thank you Member for noticing! Mike Seibold- owner"

"Sometimes, selecting the right color of shingles to complement the colors of the house can be daunting.Overall appearance of the shingle can be affected depending on the pitch of the roof, whether it's a cloudy or sunny day, trim color, grout lines etc. Most folks don't even notice the roof untill its time for replacement. I'd rather spend a little more time having the home owner choose a suitable color. Not only can a roof substantially increase the value of the home, it will be there for 30 years or more! Member did their homework and research and took their time in selecting the right contractor for the job. This determination was not based on cost alone. Ultimately, "you get what you pay for." Although we are far from expensive, we do charge a modest fee for our high quality installation techniques and overall professional work ethics. We'll just chalk this up to "another job well done" !"

"Removing 3 layers of shingles is quite a challenging task usually creating blisters on already calloused hands. According to a national scale on the most difficult and dangerous jobs, roofers are 7th from the top. Working under extreme conditions, {blistering heat, rain, snow etc.} we are always expected to work to the best of our ability. Having a top-notch crew that works well together, watches each others backs, and takes pride in their workmanship is a must. They can make even the most difficult job look easy, but I can assure you there is nothing easy about it.We always like to do something "extra" for a customer to extend our "good will" and as a thank you for awarding us the work. Thank you for noticing another job well done. Michael-owner"

"Disposable income for most is less this year as a result of a slowed economy.After I interview a potential customer and evaluate the work to be performed, an estimate is prepared customized to their particualr needs. Sometimes we can prolong the life of a roof untill the customer is more financially able,Obviously most roofing contractors are not interested in roof repairs but would rather opt for a complete tear-down of the old shingles and simply answer the next incomi ng call in hopes that it will be an inquirey for a complete roof. Our company not only strives for excellence in the field but seeks to meet the needs of our customers regardless of the size of the job. let me put it another way. We are not as concerned with making money as we are with making the needs of the customer come first. When one elevates the concerns of the customer above sales quotas, work magically flows in our direction. Authenticity, dedication , sincerety and integrity form the backbone of service, which is what we are all about. Respectfully, Michael Seibold- owner"

"In addition to providing complete roof installations, we also help out customers who have signed with less than professional contractors and are experiencing problems with the installation. This particulatr repair involved removing the vinyl siding on the vertical elevations connected to the lower roof, installing a rubberized membrane up the side wall and re-installing the siding. We also buttoned up the roof edge by removing the gutter and shingles at the roof edge and wrapping the membrane behind the gutter. After solving roofing problems for almost 35 years this particular solution was obvious and should have been completed at the time of the original roof installation. We are compensated for not only performing the needed repairs but also for knowing "how" to provide a water-tight solution. Not every roofer is in the "know" and it takes years of field experience and problem solving to adequately detail a roof that will provide year round protection from the elements.. Respectfully, Michael Seibold-owner"

"There is enough reason for "un ease" in this world without contributing to it. Customers that have lost shingles due to high winds really do need to have them replaced as soon as possible to mitigate water leaking thru the roof deck. We couldn't possibly survive as a company just responding to calls for missing shingles. Liability insurance for roofers is extremely expensive and dictates signing on full roofs to pay the bills. Yet there is a demand to assist people with storm damage and we pledge to do our part. It is nice to hear when a customer is grateful.."

"I always make a habit of reading a few customer responses to my crew before starting work that day. It's not only a great way to begin, it allows the guys to hear how much their efforts are valued and appreciated all the way to picking up the last stray nail. Each man plays an important role in executing the job successfully from start to finish, no one more important than the other, but together -"a well oiled machine." As time marches on, this trade is gradually moving towards professionalism in product knowledge and application. It is pleasant to hear that a customer has taken notice. The extra work thrown in was just a way to thank them for their trust and confidence in having our team perform the work. owner Mike Seibold"

"These customers appreciated good workmanship and trusted us to deliver. A sign of a professional is one who can perform similar operations with zest and zeal time and time again. Trust is critical , especially in home improvements and the average homeowner while more informed than ever before, has to eventually trust the workers to consistently work to the best of their ability. I and my crew really enjoy building on that trust. Thank you for trusting us!"

"I always strive to give customers practical solutions in resolving roofing problems. Many times what appears to be a roof leak can actually be caused by open flashing, improperly installed siding, windows, separation in flue tiles in a chimney or as in this particular case, worn out caulking on window trim. If it is an easy fix, I usually ask the homeowner if they would like to get their hands dirty and make the appropriate repairs, providing it is a walkable roof, a low pitch and they are adept at using a ladder. Some of my competitors think I'm crazy for investing my time, knowledge and gas money for nothing. When I leave, the customer is smiling because he just saved a boatload of money on a roof that didn't need replacing and can take that family vacation that was postponed. I will tell you if the roof needs replacing upon a visual inspection, ultimately you get what you need, not what you don't need. I really don't worry about the phones ringing, as a matter of fact, the phone is ringing right now. Sorry, have to go!"

""Not all roofs are created equal"- you can look at 2 different roofs side by side, and although they may appear to be the same, they are probably not. The ability of a shingle to withstand extreme weather conditions is more dependent on how and what kinds of materials were installed under the shingle,{the substrate} than the shingle itself. Roofing tiles were made to shed water {in the direction of gravity}. On most roofs, one could direct water using a garden hose, simulating wind driven rain, under the shingles, along chimney flashing, skylights etc. and cause a leak. This particular house experienced serious ice back-up caused from trapped heat and inadequate detailing of the roof edges. In essence there is much more effort involved in ensuring a water tight roof than just nailing on shingles.These customers are professionals in their own field of expertise and recognize quality work and ethics when they see it. Thank you for the good report! Respectfully, Michael Seibold"

"The member is about is about as nice a customer as I've ever had. Trust seems to be a major contributing factor, along with product knowledge and price in securing work as a contractor and then delivering on that "trust." Especially when one is alone, widowed, widower or thru divorce and lacks another voice in counsel to discuss the project at hand, it's important to talk with a contractor who expresses concern and understanding for their unique life-situation and takes the time to answer all their questions and options, without any pressure to make a decision, without creating any false sense of urgency, as in "this roof has to be done yesterday!" People in general appreciate being treated like a person, not just another sales quota that needs to be met. My wife has said in passing that I will never make a "good business man" because I care more about people than I do about "getting that job." Maybe she's right, but then again I re-sided her house 20 years ago and she liked it so much that she married me! Go figure."

"As a general rule of thumb, when securing estimates for a project, a home-owner usually discards the low bid and the high bid. A contractor that furnishes a cheap price, who is commonly referred to as a "low baller" in the trade, typically has to use short cuts or materials that are considered "Seconds"{less than adequate} to complete the job, that is, if the job is completed. Unless the high bidder can justify their quote, a customer generally goes with a contractor who has priced the job somewhere in the middle. Of course there are other points to ponder, how long has the contractor been in business? What do former customers have to say about the company? Are they financially solvent? What kind of certifications and qualifications do the employees possess. What kind of warranty is provided? In this particular case their was another bid higher than mine. In order to keep the closing on schedule without making changes to the original sales contract {, [between the low balling no-show and my bid},I suggested that the difference be paid from her personal account. She agreed and the house closed without a hitch. Another happy customer and I'm smiling!"

"In our current economic environment, some of my customers have to defer installing a new roof until a later date when their financing is in order. We then propose making the necessary corrections to mitigate water filtration at a fraction of the cost of an entire roof. This approach is not always able to be done if the shingles are too worn. We offer this alternative when possible."

"In this particular situation, we contracted with the customer to do part of her roof. The house has a hip roof, 4 sides in which we stripped , re-decked and installed a shingle that would match in color and design the remaining shingles. About 5 years later we returned to "button-up" the remainder of the roof which included 2 skylights, vent boots and flashing to protect against water filtration and ice back-up from an up-coming winter."

"This particular job required intensive detailing of the lower sections of the roof, side walls and an asundry of roofing techniques too numerous to mention. The existing shingle on the main house roof had plenty of life expectancy but leaked profusely through-out the winter months. The previous installer did a great job of installing the shingles but failed to protect roof edges and side walls susceptible to ice back-up. Our installation techniques which transcend manufacturer’s specifications are what separates us from the rest of the pack. We also stripped and roofed the garage with a similar shingle as the main house."

"I am not always able to answer the phone directly. I might be measuring up a prospective job, dangling over the edge of a roof inspecting a leak, answering another call etc. I'll always return your phone call unless the demand for service is so outrageous {as in the case of the October 13th storm} where we logged in aprox 1500 calls that week of which I can maybe handle ten. Some of my customers are waiting for me to hire a secretary, Somehow I can't justify spending more time with another women than my wife.I like being married and happily married. This job was a complete tear-down of the old roof, including installing the proper ventilation to the soffits, which is critical in establishing the correct flow of air which delineates ice formation and back-up. We also increased the amount of ice and water membrane due to a lower pitched roof. We added an extra gutter to the rear of the house at no charge. We always try to do something extra for our customers. Yes, some people will attempt to take advantage of our good will but overall, people are very appreciative."

"The customer is a fire fighter, he's used to being up on roofs and is quite fearless of heights. Owning his first house with a young family, I remember how hard it was myself years ago tackling the bigger jobs. The roof was leaking around the vent pipes so I left him a partial bucket of roofing cement to seal the boots in place. There was no exchange of money but at his request I wrote an estimate for complete replacement as the shingles were quite dilapidated, exceeding their life-expectancy. To my surprise, about a month later, the phone rang and he gave us the go-ahead."