North American Chimney & Gutter Corp

just fine. turns out we have 3 channels and i'm not sure which one was actually cleaned but seemed all good.

at first I was impressed and bought right into the sales pitch, " we are insured , bonded, and stand behind our work 100 %, we are on Angie's list with a high rating". I liked the person that actually did the work. After someone asked who did the work and pointed out that one of the caps was crooked I started taking pictures . Then a few days later I received a phone call and notice from the city to inform me that I would be facing a fine because a permit was not obtained. This led to the owner actually coming to the house after resolving the issue with the city. While speaking to him I remarked that I was impressed with his company but thought that they were a bit pricey. He then quoted an amount for the stainless steel used for the liners. This amount was quite different from the amount quoted previously. These two incidents should have been my first clues to trust my instincts regarding the over sell. Now fast forward to a terrible No'r easter a approx. a month later. It 's raining in my home! The water was dripping down the chimney on the inside and from the ceiling all around the edges of the chimney. We get cloths and a bucket to catch the water for the night. I take pics and call the next day to inform North American chimney what happened. I was promptly spoken down to " well you know we are in the middle of a No'reaster '. to which I replied " I've never had this happen before ever ". To their credit they sent someone out a few days later. This person recognized that it in fact was caused by the crooked and lifted flashing and shingles. He also apologized a few time saying that his company would stand by their work. He said he was going to call his boss and take pics, which he did. I asked if he could do something immediately because we were facing another storm and I would end up with more damage. After speaking with his boss he came back and said that he could place tar over the flashing for now and would do it on both chimneys just in case. Although the idea of lead flashing was so that tar wouldn't be used. So then he said his boss would call on Friday ( this was Tues.) to discuss what needed to be done and apologized again on behalf of his co.. They would do whatever I needed because they stand behind they'r work. Impressed again. Then I look up at the chimneys the next day. He put the tar on only one of them ! Friday passed , it's Wed. I call and after several phone calls and excuses it's the next Fri. I finally get to speak with the owner who informs me that we've had a really bad winter and that my chimneys are deteriorating and there are gaps in the bricks ! Didn't I jut have them repaired ? No the chimneys need to be rebuilt. I ask so you are not going to repair my ceiling and wall on the inside. (reply) No your chimneys need to be rebuilt . I said but I've never had this problem before the chimneys were repaired! He said " I'll absolutely cooperate with with you , I'll give you a price on repointing the chimneys ! I hung up . We'll see if they show up on the twenty first to replace the flashing, an appointment previously set with one of his people during one of the many phone calls in between our conversation.

Great! They not only cleaned the chimney but they also drew my attention to a nearly clogged exhaust flue for the furnace. No.other company had ever done that and it could've been deadly if not taken care of! They did try to sell me a flue pipe that was over priced and all I needed to do is get the shop vac out and clean it out.

It was smooth and we had them cap the chimney also

In an industry where there are many who take advantage and are not to be trusted, these folks did exactly what the job called for. No overselling. Very professional. I really didn't trust anyone after all the stories you hear but I must say, two gentlemen came in last August and worked quickly and efficiently. They cleaned everything up and let all spotless. I would call them back again. I was actually delightfully surprised.

You know a service is more than excellent when you want to write a great review right after its done! Steve from North American C&G was right on time, very professional, very detailed in what needed to be done with our inspection and cleaning. His whole crew was thoughtful about cleaning up or tracking dirt around the house, you wouldn't even guess it had been done. There was no attempt at unnecessary service upsell and provided excellent, detailed info on best practices, what type of wood to burn to reduce issues and what kind of chimney we had. This was purchased as an Angie's deal and im happy to pay regular price in future to have them come back for my yearly inspections or any issues. Highly recommended!

Very well. They provided a before and after photo to show the difference.

excellentgood communication and efficent

The team showed up in the time window scheduled, were courteous and professional. Suggested improvements without raising undue safety concerns.

The service was great. Responsive, punctual and efficient.

Badly. Workers were nasty to me and my wife for no reason. We will never deal with an out of state company again. Just to be mean, they squashed our stainless steel cap over the flue. We had to buy another cap and have a local company install it. What a waste. We complained and went to mediation with Angie's. We gave a negative review. We eventually got our Discover credit for the sweep. Our negative review was removed! This is not fair!

It went very well. The workers were prompt and they alerted me to potential future chimney issues but were not pushy to get the issue fixed immediately like other companies. I would hire again.

Chris and his partner did a fantastic job. They described and walked me through the entire work process, which made me feel much more comfortable. Both, very respectable individuals.

it went really good. they showed me pictures of before and after. it looks really good

Very well. Clean, courteous, professional and through

Ok, part of siding came off from outside chimney 1 day later

They were very honest. Told me the type of chimney I had did not need to be cleaned.

It went well. Chris showed up on time and got right to work. He took photographs of the inside of the chimney / pipes and explained what he had done and issues to keep an eye on in the future. He answered my questions competently and I was satisfied with the service.

Service was great! This is my second time using this company and I was again, very pleased. I needed a chimney inspection while under contract for a new house purchase. They were able to come, with very short notice, and did a thorough inspection, providing me with a list of needed structural repairs to be completed by the sellers. They were prompt, efficient, professional and reasonably priced. I would not hesitate to use them again or to recommend them to other customers!

I was extremely happy with the manager Rich, he did explain and show pictures of all the work that had to be done,inside as well as outside. He and his helper Ryan were very professional and courteous. I would recommend Rich over and over again, he took pride in his work and made sure all my questions were answered, and any concern I had.

They were very helpful. This was my first time using this company, and I would recommend them!

Awesome! Very professional and definitely recommend and hire again!

Went well, Paid a little extra for patching the chimney where bats were finding a way in. Cost me an additional $150 for what Pest Control wanted $2,500 for. ;)

The rental house had a sliding chimney on the roof. that was fixed as well. My house wound up with 3 flues, an old pipe from an old wood burning stove was sticking out in the main flue that was not allowing the stainless steel insert to go all the way down. Somehow the workmen got it out of the way without having to knock down my kitchen wall. A real cliff hanger. The price was for both properties,my house & my rental house.

On July 11, 2017, two men arrived in the North American company van and it seemed Jason, the sales rep was the one in charge. He wanted to go into my basement and open the wall at the furnace connection. He then shouted up the steps for me to come down. At that point, he flashed light into the opening and commented on the dangers of water mixing with hazardous gases, and the need for the wall to be sealed so that they would not escape into my basement. The way he was talking, I was scared that maybe they were already leaking in my basement as the area was sealed before he opened it. They were almost ready to clean the chimney but had to inspect the chimney from above. Jason returned in the front door and told me I needed a 1)new chimney liner; no quote. He also said I needed 2)rubberized cement to be applied at the crown of the chimney; said that could be done quickly and would cost $650... and 3)basement wall had to be sealed to eliminate gases from leaking into the basement and would cost $380. I asked why I would need a new liner since I had one done five years ago. Jason said it was not done right. He said their company has fully guaranteed stainless steel liners which are guaranteed for life even if I move. I didn't want to think about the liner now but agreed to the other two procedures. I then asked him if he could accept my charge card and he hesitated and then said ok. I told him that my credit is good and right now, it is the only way I could pay. As he went out again, I went upstairs and brought down the 2012 Invoice where I was charged $2,000 for a liner just five years ago. Jason didn't even look at it, he asked for my email so that he could send me photos. (A few key strokes for address, attach, attach, attach...send and I would have them but he never sent them.) They did clean sweep the flue and listed it on the invoice and waivered the $49.95 cost. With a 10% Senior discount, the Invoice came to $982.62. (Invoice included PA Sales tax of $55.62; $38.00 not applicable which I was later refunded. The rubberized cement as adjusted cost $293.70 with $17.62 Pa Sales tax corrected and should have been listed separately on my invoice instead of $650 and $55.62... Labor should be listed separately and not taxed. I would estimate they used about 4 cans of rubberized cement by the price. Dave Jarett said Jason was new at this and that he was going to have a meeting with Jason on Monday July 31st..this when I talked directly to David Jarett on the missing photos and overcharged sales tax. At that time, David told me my liner was never connected to the furnace and if I found Pro Energy still in business, he offered to talk to them...(this a result when my commenting, not on Facebook, but direct online contact about the tax and missing photo situation.) I found Pro Energy was out of business mid-year 2012 and by direct online contact, I provided quite a lot of detail for David including full description of liner installation. I know the Pro Energy man was working hard and was covered in soot; running up and down the ladder and down to the basement. He had given me times when he wanted to come back and brick the bricks that he breached on my chimney but his manager kept sending him elsewhere; his finally coming back a month later. Now back in 2017, time went by and it was August 9th and I still did not have photos or refund. I then turned to the North American Facebook review and David was upset with a one-star review that I had to choose to continue. That day he cut a check for the PA Sales tax $38.00 adjustment. He sent it in the mail with a free chimney cleaning coupon that I will not be using. I stated, I wanted the person who delivers my oil and cleans my furnace to look at the photos which I never received. I told him I HAD contacted his 'Contact' site and asked that my 'info' be given to David Jarett when he told me I never got back to him on the company that did my liner. He just kept on the fact that his company was better qualified to insert the lining. Finally, he gave me his cell phone number and told me he would send someone around that day. I made sure I was around as I didn't have a timeframe. They came 6 pm ; they took part of the furnace connection off and used a flashlight to look through and both men said at the same time, "the lining is attached". They had been on another job in the area and did not know why they were here until I told them. I could see lining clearly and the Pro Energy Invoice was very detailed in the whole description...I then learned that the person who had done the lining had been killed in a motor cycle accident from one of the North American team. I told them I no longer need the photos but that they should tell David Jarett that Jason's description for the $380. cost of sealing the wall, states that he re-arranged pipes and if Jason said the liner was not connected, and only the furnace pipe goes into the wall; what pipes did Jason re-arrange? That is where I am now after all this terror of my having to install another chimney liner by October and worrying about what damage do I have, by it not being connected, 'when it was connected all the time'. This morning, I went into Angie's list and made a worksheet for 2016 and 2017 reviews on North American Chimney and Gutter, Corp. and now I am well familiar with it's activity; good and bad. This is in regard to Dave Jarett's Service Provider Response: to my previous review dated 8/13/2017. 1) If I agreed to Jason's advice for me to purchase a North American Chimney Liner installation when he came on July 11, 2017; (his performing the $49.95 Chimney Special), it would have been unfortunate for me that I would incur a large expense that was not necessary. 2) Also, if I agreed to your; (David Jarett's) advice for me to purchase a North American Chimney Liner Installation from your company when you clearly stated during the phone conversation of July 29th, that my current "liner was 'NOT' connected to my furnace"; ('PERIOD'), I would have made a bad decision. You again tried to sell me on your liner; our phone conversation of August 8, 2017, when I spoke to you about still not receiving the photos Jason had committed to sending. Suddenly "OUT OF THE GOODNESS OF YOUR HEART" you sent Michael, someone that I could communicate with, without his trying to sell me a North American Chimney Liner that was uncalled for. Please don't get discouraged with my review. Michael has said some very complimentary words about you. For me, I would not hire you again as your company's headquarters is out of state and I don't pick-up calls if I don't recognize the number.