Get matched with top toilet pros in Aurora, NY

"In the course of this year, I have had these guys hang door, repair plaster, tile, paint, wallpaper, and repair a window sill. There is nothing they can’t handle! And now my bedroom is gorgeous."

"Terrible. He broke a valve resulting in a flooded bathroom floor and left an open, leaking pipe that dripped into the basement through an open hole. My family is still without a toilet in that bathroom. The shower basin was the wrong size, so he was going to cut studs near electrical wiring to make it fit. I said that I wanted a Toto toilet. He bought a cheap brand for $150, a brand I have never heard of. We found the receipt in the bathroom. He had many reasons as to why he kept getting detained, one because he said he needed more money. The contract stated 50 percent at signing, another 25 percent upon completion of demo, and the final 25 percent on project completion. I paid him $4,550 on 12/4/2024, CASH. I paid another $1,500 on 12/21/2024 CASH, and $766 on 1/17/2025 CASH. He refused to work unless I paid him on 12/21/2024 because he said he had completed the bathroom demo, and according to the contract, $2,275 was required at completion of bathroom gutting, but the gutting was incomplete with mounds of insulation on the floor and the dumpster was still in our driveway. Even after I explained that the gutting was not complete until all debris was removed and the dumpster was gone, I still paid him, but I did this because he refused to work without this payment. When he began working again, contract specifications were not met. He continued not to show up for work, each time with an excuse, sick children, sick wife, car broke down, etc. I have never heard of a contractor who did not own a truck, but he did not. There were many warning signals, no business cards etc., but I gave him the benefit of the doubt because he had two young children. The contract was signed 12/4/2024 and I terminated his services on 2/11/2025, after 3 months without a toilet, shower, sink, etc. He was angry and threatened to sue me for breach of contract, but the more chances I gave him, the more I realized he had no clue what he was doing. Per your rating below, please clarify your scale, is 1 the best and 5 the worst? I can’t provide a rating with a clear understanding of your rating system. In the end, all he completed was the bathroom demolition. I can live with him keeping $1500 for that, even though it could have been done for much less. I would like a refund of $4,550 as he didn’t complete any work other than the demo and didn’t purchase materials that fit our bathroom requirements. Note: he is going to contest that he did spend money on supplies such as bathroom pipe pieces, toilet, shower enclosure, even though they were the wrong size. He took them from our work site. I pulled thousands of dollars from my retirement account, money that I believed would have resulted in a nice bathroom. My family has endured hardship without the bathroom, and I have been dealing with tremendous stress as a result. It is also taking me extra time to prepare this document for you, time that I need for more important priorities such as my health."

"We originally reached out to Nick based on a referral. As new homeowners, it was important for us to find someone that we felt we could trust, and we found that to always be the case with Nick and his team. They made the entire process far easier than we ever imagined a kitchen remodel could be. Nick is professional, organized, communicative, honest, and went above and beyond to make sure that we were happy with every element of the project. We LOVE our new kitchen and felt that the team really delivered the highest quality services while being very reasonably priced compared to other quotes that we received. We will be reaching out to Nick for other home projects in the future and would not hesitate to recommend him to anyone!"

"They are very attentive, timely, get their work done quickly, highly dependable, and I would give them more stars if I could. I would highly recommend them!"

"I was very pleased with this company. They were polite, capable and worked well as a team. I would highly recommend them."

"The job went very well. These 2 guys are a good team and they went right to work when they arrived. I can see why you would need a two person team for a project like this. One on the ladder and one trimming and handing tiles to the ladder man. I am very pleased with the results."

"Very well. Prompt and efficient."