Heatwave Heating & Cooling

Very nice job.

Very well, great customer service.

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Very nice!

Very well.

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Disappointed and not happy. After a somewhat initial pleasant experience with the Heatwave sales associate, the actual Trane central air installation by Heatwave, an authorized Trane dealer, was fraught with workmanship issues. On top of that, it is questionable how the central air conditioner coil housing unit was mounted (was without adequate sealant all around and is obviously not square to the Trane furnace unit it sits on top of), damage was done to the house siding (which I had to point out to the installer who would have otherwise not have said anything and I made him replace it), and no clean up (left lots of sheet metal screws in the garage and driveway) all this again in addition to other workmanship issues. They also required a second trip to reinstall the humidification unit because the first installer could not figure out how to do it. It took a number of calls and return visits to get the humidification unit installed and remedy most, but not all, of the workmanship issues. For the remaining issues, Heatwave?s response was that the unit was functional and that they would not do anything more. Since this was contracted through Lowe?s, Lowe?s agreed with each and every issue I pointed out which came with photos and in Lowe's words, the installation reflected a lack of pride in workmanship. They got involved and was helpful in trying to resolve most of the issues. Lowe's also encouraged me to submit this review to Angie's List. The Heatwave sales associate was helpful as he could be and was professional, but could do only so much. What made this even more of an unpleasant experience was that in addition to the frustration and waste of my personal time was that Heatwave was the most expensive of all the installers quoted. Heatwave was higher in price compared to other reputable installers including those also authorized by Trane. In other words, I paid a premium price for a workmanship issues and a bad experience. You decide, how would you feel after paying thousands of dollars and knowing that you overpaid ... NOT HAPPY.

Installers were professional and neat. They were on time and provided all info we needed to operate the system.

No problems. Very comprehensive evaluation, quick turn around. I would recommend them to anyone looking for AC or heating.

On time, very professional. I let them in and they went to work. Let them do their job only to return to exactly what I was expecting. They even cleaned up like they were never even here.

Every phase of the sale and install was done with great professionalism.

I had 6 different companies give me an estimate to install a mini-split system before signing a contract with Heatwave. I was bewildered at wide range of prices and different levels of professionalism that I received from each company. The sales rep from the first company that came to my home was professional and wore booties over his shoes. He took general measurements and calculated the size of the unit that he thought I would need, but his estimate was scribbled on notebook paper. I was shell shocked by the price...they wanted over $10,000 for a premium Mitsubishi AC system. I was worried that I would never be able to afford an AC system. The next guy sauntered in without bothering to remove his shoes, eyeballed the space, told me that Mitsubishi systems are terrible and that I should go for a Panasonic, and told me he would email me an estimate.... well over $7000. I knew I wouldn't hire them the minute he walked in the door. By contrast, Heatwave was extremely professional. When Joe walked in the door he had the company shirt on and put the booties over his shoes. He noticed my new hardwood floors and even mentioned how they needed to be protected in the estimate. He had a really cool and extremely accurate laser measurement system. He brought his computer and portable printer. He used software that has an algorithm that calculates the exact load needed to cool the space most efficiently. The estimate was professionally printed on site. Again I was shell shocked by the price... in a good way! It was half that every other company. Originally $3500. I was thrilled because I knew I could afford it! Another factor in favor of Heatwave is that they offered a single outdoor compressor for multiple splits. Some companies insisted that I would need multiple outdoor compressors. I decided to upgrade the outdoor compressor so that I could add another split in the future for my attic. This increased my cost to $4000, A few days after I met Joe, I received a thank you card in the mail. It was a nice personal touch that no other company offered. After the Heatwave estimate, I had a few more estimates but nobody came even close to their price. I signed a contract with Heatwave and schedule the installation for early July. For the most part the installation team did a good job and got the system up and running without making a huge mess. I had to clean up some dust after they left but I felt they did a good job. There were two issues that needed to be resolved. The first was that the cover for one of the splits broke during the installation. You couldn't tell that it was broken unless you removed it, but he said he would order a new one. The second issue was that I wanted the drain to be fed into the storm drain, but the installers had it draining to the ground. In the last few minutes of he rigged up a PVC to the storm drain but it was poorly done in not secure and ended up leaking, which I didn't notice until last week. I called their service dept. and within two days they had a technician out to fix the problem. He corrected the leak, secured the the pvc drain, and re-ordered a new cover for the split. I have had the system for a little over a month now. Trane is a good product and and I am happy with it's performance. It is really quiet and it cools things down very quickly. I was hoping we would have a few more hot muggy weeks this summer so that I could really put it to the test, but I'll be ready the next time we have a heatwave! The bonus is that the Trane unit has a heat pump and will take the chill out of the air on those crisp cool autumn nights. After my experience with 6 different companies I would recommend Heatwave to you without reservation.

They were detailed and they were good.

Everything went very well from start to finish even though it was pouring down rain. Very prompt and kept things clean. Brian was a pleasure to work with.

Brian and the rest of the heatwave team were exceptionally professional and polite. We needed an air conditioner asap and they managed to fit us in right away.

They were affordable and did an excellent job.

After getting 3 estimates and getting a recommendation for a neighbor, I hired Heat Wave to replace a flood-damaged boiler. I decided to upgrade at my expense (over the insurance allottment) to a high efficiency boiler. The estimator, Fulvio, was much more thorough and informed about high efficiency boilers than the other estimators. The prices were about the same for all 3 companies. I prefer to deal with estimators like him, who have actually done the work and are not just salespeople. He measured my rooms and determined that I had the wrong size of boiler for my house and that a smaller one would operate more steadily. The installation in September 2013 went well, but when the heating season started I ran into a problem--no heat! After a couple of service calls, they brought in factory representatives, including an engineer from the factory. I had bought a very new model of boiler and they determined that a water level sensor was the wrong size, causing it to shut off. They rushed a newly-designed one from the factory and after that everything has worked fine. During this extra-cold winter the gas bills have been relatively low. While I had some anxious moments and some second-guessing, they stayed with the problem until was solved. The office and technical staff were courteous and very responsive to my calls and always arrived on time. I would recommend them and will consider having them install air conditioning.

Very Well, They did everything they stated in a timely and professional manner.

The transition went well and was completed in a single visit. The replacement was scheduled quickly at the diagnostic appointment which I appreciated. The technician was upfront regarding the pros and cons of a simple replacement versus an upgrade to a tankless system. Based on the technician's assessment I chose to stay with a hot water tank. I appreciated his honesty.

The job was done in a timely manner even though the condenser they brought along was damaged. One worker stayed behind to do preliminary work while the other picked up a replacement unit. When the job was done, the basement and outside area where the work was performed was left clean and clear of debris.

I can wholeheartedly recommend Heatwave air-conditioning contractors. Heatwave was the only contractor that measured each room, the windows, and performed an on-the-spot computerized calculation of the tonnage our house required for the air-conditioning unit. We interviewed five contractors. The other four contractors all recommended 3 ton units but Heatwave recommended a 2.5 ton unit based upon their calculations. This saved us money. The 2.5 ton Trane unit is doing a great job, even during our 90 degree weeks. The installation went smoothly and the installers were efficient, courteous, and were careful to clean up after the work was completed. The following week, the salesman followed up with a visit to inspect the installation and to see if I was happy with the both the unit and the work. Needless to say, I was.

called late on a monday night as my heat was not working. I was called back immediately and the technician took time to do some preliminary troubleshooting with me, he was incredibly patient. Although they do emergency services I chose to have them come by the next day. They gave a window of about 2 hours and phoned ~45 minutes before arriving this was a very nice feature that made scheduling easy. The technician (who I had spoken to the evening before) was there for about 1-2 hours, took the time to explain what was wrong (and show me) and fix the problem. Furthermore he made recommendations as to additional "next steps" but put no pressure whatsoever on purchasing, merely noting what I would need to do with my heating system in the coming (year/years). The bill was detailed and itemized and before he did anything we discussed it. Given I know NOTHING about my furnace this was a painless (and relatively inexpensive) lesson and I walked away with a warm house and better understanding of maintaining my furnace. I would highly recommend this company and will continue to use them for heating and cooling maint.