Long Energy

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Description of Work: They provide oil and propane. Do a good job and price is better than the company I was using before.

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Description of Work: Maintain furnace. Sevice contract in place. Deliver oil for furnace.

Description of Work: I have been using this company for my oil delivery, furnace maintenanc and hot water heater maintenance for 25 years. They have installed 1 furnace, 1 water heater and 5 years ago central air conditioning. The furnace installation did not go well and the workers were planning to leave at the end of the business day in the winter without having completed the installation leaving me without heat. A call to the office and advocacy on my behalf by 1 of the 4 workers rectofied the problem. I did write a letter to the company and Mr. Long responded. Beyond that all has been well in most regards until 5 years ago. Every years since they installed the a/c it has not worked on the first day I try to use it. It always is due to being out of refrigerant due to an apparent leak. The last 3 years I have paid considerable money to have them come out (twice during non working hours) to add refrigerant and repair the leak. Twice they have told me the leak is repaired. This year I first tried to use the a/c at 3pm July 14 after returning from a long trip, it didn't work and I was rudely told by the on call persont to wait until Monday as no a/c is not an "emergency" and he was not there for my convenieces. He told me he does not have air conditioning and I could wait. He refused to come to my home. I called another company who came promptly, were courteous, got my a/c working and found the leak -- all within an hour. I don't know if it is just the individual I dealt with or if the company is going downhill but I am likely going to change my business to a company that really does have 24 hour service, courteous and responsive employees and a appreciates the loyalty of their customers.

Description of Work: (Let me preface this by saying that I have received consistently excellent customer service and payment plans on my Long oil deliveries and furnace service, thanks to Chris Long.) Plumbing "help", however, is another story. It turned into a real nightmare and financial disaster for me. It has taken me a year to calm down enough to write this report. Being a fairly new home-owner, I decided to call Long's new plumbing department for advice concerning a slow-flushing toilet. Frank Allen generously offered to meet me at my home before work to advise me at no charge. He was held up and I had to leave for work, so we agreed to speak by phone as soon as I arrived at work. When I called him back, he had taken the liberty (without my permission) to remove (break) the cap off the main sewer pipe in the basement. He said I would need to call roto rooter or some such company to actually clean the pipe, and that there was a little spillage that the garbage can he used while opening the cap had not caught. He said I could clean it up with a little bleach. Yeah , right. Little did I know that he, an experienced plumber had allowed the backed-up sewage, under high pressure, to spray with full force all over my stored furnture, storage containers, walls, and floor, without moving or covering the near-by items. (Most were on wheels and could have been easily moved away from the pipe before it was opened). This was no little clean up job that he left for me. Based on my previous good experience at Long Oil, I was confident that the company would take responsibility. However, Bob Long told me to call my insurance company, which I naively did. It turned into a $2000 professional clean-up by a fire/water/mess restoration company, of which I had to pay a special $1000 deductible, minus the cost of the lost items. (To be fair, I should add that a small part of the mess was left by the drain-cleaning company I hired.) When my homeowners insurance came up for renewal, my insurance company canceled the policy. In order to keep my insurance, I now have a $2000 deductible, instead of $500, and a higher yearly price. I was still hopeful that Long Energy would try to make up for the expense and mess their plumber left, by lowering my oil price in the fall (Even after the professional clean-up, I had to re-wash many things). But Bob Long only gave a tiny (less than $100) allowance to receive the normal capped price. To top it off, Frank Allen told me by phone that I needed to replace a sewer pipe that had dripped a little, under pressure. (Cost estimate: over $2000) I had a different plumber take a look, and he told me it was fine to leave it. It has been a year and no leaking! Frank Allen, Long Oil's plumber, opened a fully pressurized pipe without my consent, leaving a terrible mess that cost me a fortune in clean up and insurance charges and changes to my plan. Mistakes are understandable, but those who make them should fix them.