Evergreen Carpet Care

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Everything went well. They were wonderful to work with.

The two man crew arrived on time and started work right away. They used something on the cat area and then pre-cleaned the heavy traffic area and the coffee stain. After completing the whole job the odor was worse then before and the stains were still there. The coffee stain was darker and much larger than before they did anything. We were told the stains were still visible because it was wet and they reminded us that the odor could come back. By the evening the carpet was dry and the stains were still very visible and the odor was as bad as before it was touched. We knew it could come back but not by 5:00. Had we known that, we wouldn't have paid the extra for nothing. When we got the bill, the coupon(10.00) was subtracted and a pre-wash treatment of 25.00 was added. When we got a follow up phone call two days later, we told them how disappointed we were. He apologized and said he would send a QA tech to try to rectify the problems. When he came out, he used an enzyme on the cat area and a stain treatment on the coffee spot. Within 4 hours the odor was almost gone and the coffee spot couldn't be seen. If the first crew had used the same process, they could have avoided hard feelings and disappointment. There are many other carpet cleaning companies in the area so next time we will call an 'A' rated one.

Coby, Evergreen's lead technician on the job, was excellent. He worked with our insurance adjuster, clearly explained the services to be done, priced the services fairly, and completed the job to our satiisfaction.

Overall, this experience was devastating to me. The diamonds in the ring had belonged to my mother and the earrings were a sentimental souvenir from a gold mine in Brazil. The floor didn't really get clean. I was very disappointed in the young man sent to me by Evergreen Carpet Care.

I had them do a small job and I was pleased with the service. They are pretty fast.

Evergreen responded promptly, told me that the color seal although expensive would make my tiles look like new. I agreed to consider it as opposed to just cleaning and sealing them. Their cleaner called and showed up within the scheduled two hour window and went over what he was going to do and the order in which he would do it. He measured all the rooms and came up with a dollar amount which included 761 square feet of tile at $2.40 a square foot for a total of $1826.40 (this was a discounted price). The carpet cleaning came to about $115 which included a coupon. Although the tiles were expensive, I agreed because my tiles were going to look like new. The next step in this process was for me to choose a color. Here is where it started to go wrong. He only had TWO colors for me to choose from and none of them was white. Fortunately, the jamoca went with my tile everywhere except the master bathroom which needed white or off white. So I said OK as it did match some of the tub tile. Anyway, he proceeded to sloppily brush on the color not just in the grout lines but on the tiles themselves, the doors, the toilets and the baseboards. Still I was not too concerned as I have restored grout myself and it is sloppy to work with and the hardest work is CLEANING IT UP! When he was done applying the color it was past 7:30 PM and I wondered why Evergreen had scheduled the appointment so late in the day as it was obviously going to take him several more hours to clean up. WRONG – after about 10 minutes of rinsing, he started packing up to leave. The master bathroom was a disaster and looked like someone had washed the floor with mud. The rest of the tile area was just as bad but it was hidden by the color. He tried to tell me that the grout bled over onto the tile but that is the hard work of grout clean up (getting on your hands and knees and scrubbing the edges for a neat trim look). Also the floor registers were still out and there was still grout paint on the toilets, baseboards and tiles. I cleaned a small portion of tile to make sure that I was correct and then called Evergreen at 9 PM. They were there and assured me they would send someone out to make it right. And two days later, they sent the same guy who apologized profusely and spent around 3 hours cleaning up the grout. He also told me that the Evergreen would charge me to redo the master bathroom in white – I said no thanks. It was much better but as I stood there listening to him, I noticed grout paint on the tiles in front of me. Not just around the lines but on the tiles. He cleaned that up and I knew that I could walk over every inch of the 761 square feet of tile and find grout paint everywhere and I have. By now I was sick of telling him how to do his job and let him leave. I would rather spend the hours doing it myself and doing it right than argue with Evergreen. But I will post this and urge all readers should they use Evergreen for color seal, insist on the color you want and have the cleaner color seal and clean a small test area for your approval before proceeding. To date, I have cleaned the laundry room and most of the master bathroom. Only 690 square feet to go. The only reason for the D grade on Quality is because they actually did a good job on the carpet cleaning. Otherwise it would have been an F.

They are very personal and professional. The company does a follow up phone call a few days after the service.

I loved him. He was the nicest man. The price was good. Quality of the service was beautiful. I would use them in the future.

The experience was awesome. No hassle, no worries

I have used Evergreen to do simple carpet cleaning in the past. They had a good price, and did an average job. They had to come back and re-treat areas that had urine which failed to stop smelling, even though they treated it and charged me $150.00 to do it. I was happy with their service because I didn't know any better. I asked the company to send a rep out on a weekday at 4:30, which was when I could get home from work. I needed (I thought) to have the pad replaced and the carpet cleaned and treated for repeated urine staining by a couple of naughty cats and needed a price. I rushed home, and waited until 5:15, called the company, and asked where the rep was. The man on the other end of the phone, said they had a "two hour window" to show up for an appt, something they failed to mention when they made the appt. Not Happy. At 5:45, I was told the rep "was on his way". He showed up at 6:15 pm. By now, I am seriously ticked. Rep went through the house, I showed him the areas that needed treatement, talked to him about the odor, etc. He called his office, got some info about pricing (??) and wrote me out a quote for $575. I had a 1100 sq foot apt with about 4 small areas that needed the pad replaced. He told me they would not be able to remove the tack strips, but would "treat" them. But there was no quarantee. they would return 1 time to take care of the problem. During that week, I had 5 additional companies come out to give me a quote. Of those 5 companies, all of them were late for their appt (between 1 to 3 hours), only one of them brought a tool to look at the pad under the carpet, and only 1 of these companies recommended a different solution to the situation. Empire Carpet was that company, and recommended a special enzyme product that he thought would take care of the problem before I spent $600.00 on pad replacement, and offered to come back at no cost to re-treat if it didn't work and then replace the pad. Empire Carpet impressed me, and did what they could to save me money. Evergreen's tech seemed unknowledgable and never suggested other services, and had a limited warranty. In the end, Empire was right - the carpet was treated with their product, and after cleaning, there was absolutely no smell. I paid $120.00 for the product and a minimum charge for the cleaning. Evergreen never treated my carpet with the same product the 1st time they cleaned the prior year and had to come back, and I STILL had the odor. They never offered to try the product Empire said was a well-known treatment, they just wanted to bill me for the $600.00 with the huge possiblity I might have to pay them more money if the smell remained. Bottom line, if you need a basic carpet cleaning, anyone can do it. If you're looking for a quality company looking out for your carpet and your wallet, and a more thorough knowledge of the carpet industry, go with Empire.

Evergreen came to our home to clean carpets, tile floors and a love seat. After discussing it with the technician, I decided to do the air ducts as well. I was quoted a price and given options for premium or standard protection packages. We chose the premium protection, deciding that it was worth the added expense. I was completely satisfied with our technician. He was very professional and personable. I was taken aback by all the pet hair etc that came out of the air ducts. We have a large golden retriever and a cat and have had pets since day one in this home. The house is cleaner than it has ever been and I will use Evergreen in the future.

This was the second time I have used them and the quality of work is good.

They were efficient, offered competitive prices, and were very professional. They did the job well.

I looked them up on Angie's List and saw their ratings. We got a coupon from Groupon for them. I would say that they did an excellent job. They were very helpful and answered my questions. They cleaned very well. The carpets were filthy, especially in our family room, and they really took care to make sure it came out cleaned. It was really a great deal for the work they did and I was pleased.

They are very fair and professional. They are well-organized. They have been in business for over ten years.

They were prompt the first day and when they delivered the throw rugs back 2 days later. On the third visit they seemed to have too many jobs for that day and arrived much later than the appointed time.

I spent $99.90 for the service they did on the 7th of February and it was a little bit more than the last time because I had an extra room done. Their service was good. It was just one guy who came in and did it all by himself. I didn’t have any upholstery done and it was just carpets. He moved some of the furniture. I had some stains and it looks like he got them all out. His price is better than one other company, but I didn't compare it with a lot of other companies.

They did a great job, were very responsive when I called them. On the day of the engagement, the guy showed up on time and got to work. He got out some stains I wasn't sure were going to come out, and the stain guard he applied lasted for a while, especially considering I have a group of teenagers meeting at my house weekly.

I think that Evergreen Carpet Care is a good company. They did a good job and were here when they said they would be here. They called back to make sure that I was happy with the work. I had the same fellow that came last time and he did a good job.

Only one guy showed up so I had to move furniture with him. Also, all the extra coupons and everything added up to the same amount as all the extra work they had to do. I'd never use them again.

We called the company because of their marketing, television advertising and coupons. One person shows up and tells me if I want any stains or "Special Pre-Carpet cleaning treatment that would be extra. We paid extra for what normally comes included with most other Carpet Cleaners. The extra cost coincidentally matched the coupon, so that was a scam. I had to move most of the furniture with the one person they sent out, and he was annoyed to be asked to do anything extra like stairs, stains etc...without it being an extra $75.00. The overall job was done OK, but not great. And I got a great workout moving furniture for a job that I was paying someone for.

Evergreen did an exceptional job in cleaning and treating our carpet. Their staff were friendly, knowledgeable, and highly professional. We would hire them again without question.

Overall, the job was done on time and professionally.