Rooter Ranger Plumbing - Las Vegas

Rooter Ranger plumbing, Las Vegas Expensive plumber! The technician was prompt and polite when he snaked out my bathroom sink for a $147 charge. However I knew my sink needed to be “jetter cleaned” for the long-term solution. I asked the technician for a quote regarding Jetting my bathroom sink line. He quoted me $1190. That charge is expensive and inappropriate for the job. I live in a four-story condo and I am on the first floor. The line to be “jetter cleaned” is not a main sewer line, it is a secondary line that extends for approximately 25 feet. There are no extenuating circumstances to this jetter job……The proposed $1190 fee from Rooter Ranger is inappropriate for this scenario. It is an over-charge. I had the work performed by another plumbing company listed in Angi. The charge was $675. I would not recommend Rooter Ranger Plumbing.

Roy came out to help our situation. He was so helpful. We have had Roy before and is excellent. Very professional, knowledgeable and personable. We also had Deven who took care of the camera. He also is very knowledgeable. Rooter Rangers is very lucky to have these great employees working for them. Thank you Roy and Deven for such great work. Our drains/pipes are working fine. Lisa Miranda

Fast and friendly service

Gave a fair rating because they did not do the job. Did the job myself because these folks that come to give estimates are insane across the board. Do yourself a favor and watch an instructional YouTube video so you can do the job yourself. Its fun to learn to do new things. Ive saved thousands this week alone.

Roy was my tech and did a super job THANKS and will use this company again

HISTORY I have owned a condo since it was built in 1996. In 2017 I bought a house and began renting the condo to a lovely couple with a one year old child. In August of 2021, my tenant reported the bathroom floor was wet. I was on travel and dispatched Rooter Ranger. They stated my toilet had a leak and had soaked the floor and surrounding walls. This would require a total tear of walls, flooring, fixtures and replacement of the toilet. As the toilets were from the original construction, I stated to replace both toilets as well as the kitchen sink and mitigate the problem. I like to get ahead of issues and update on fixtures couldn’t hurt. This turned into a 4 month ($29,000 total with 3 Sub-contractors) debacle as both bathrooms were tore out, the 1996 building was checked for mold (and asbestos) and my tenants had to find another place to live. COVID was blamed for the lengthy delays in between work being accomplished. The continual phrase “Your insurance will cover it” was thrown around ritually, however my insurance saw things much differently and cut me a check for $10,000. I had a leak and as a good landlord, I dealt with the headaches as needed. As I was unable to be present due to work, I accepted people at their word. I was to be taught the error of my ways. THE LIES On March 15th of 2022 (Tuesday), My tenant called to say water was coming out from under the kitchen sink when doing dishes. I called Rooter Ranger as they were my “GO-TO” Plumbing company. The plumber (Roy) was promptly there in under an hour at 10am. He called me 5 minutes after he arrived to tell me my cabinets and dry wall were soaked, the wood was warped, and it would require a complete tear out. My heart stopped. Two “tear-outs” on opposite ends of the condo in 7 months!!!! I was in shock. I left work and proceeded to the condo. Roy met me in the parking lot and told me it was probably the Reverse Osmosis (RO) system that was leaking but he wasn’t able to determine. He had called another mitigation company as I seemed “unhappy” with Quick Dry from last time. After Roy left, I checked my record and the invoice from August showed Kitchen sink replacement and a 2 year warranty. I called Rooter Ranger to speak with a supervisor at 2pm. I called again at 330pm. The mitigation company came out with fans at 430pm. The supervisor (Emerson?) called me at 6pm. He stated that he would send Roy back out the next morning to determine the cause of the leak, but if it was the RO system it would be on me. I filed a claim with my insurance company. On the morning of March 16th, I went back to the condo at 8am. The fans were drying, but Roy hadn’t found the leak or shut off the water to the condo. I found the problem in under 2 minutes!!! I turned on the faucet and water came out of the hose to the dishwasher vent that had become unattached. It is a $15 part available at Home Depot. Roy called shortly thereafter to state that he would wait for the cabinet to dry before coming to find the cause of the leak. He offered to remove the RO system completely when they rebuilt my plumbing. I BEGAN TO REALIZE I WAS BEING SCAMMED. I called my insurance company who requested I get a second licensed plumber to take a look. The second plumber took less than 5 minutes to determine the dishwasher vent was the issue. The second plumber stated that my custom solid wood cabinets (installed in 2009) were wet but not warped. I waited for Roy to return to “find the leak”. Roy never called again on Wednesday. I received a call at 4pm from another member of Rooter Ranger who was trying to determine the cause of leak from photos. He continually stated that the RO system was not installed by Rooter Ranger and so they couldn’t be liable. I did not tell him I found the leak. On Thursday March 17th, Roy called at 2pm to say that he and his supervisor Franco had been at the condo that morning. He stated the RO system had a tube that was not attached. Since Rooter Ranger didn’t install the RO, they would not cover the damages. I asked if he found the source of the leak. He said NO. When I asked him why he left water turned on if he hadn’t found leak, he had no response. I asked why he wanted the dryers if leak wasn’t found, he had no response. When I finally told him that I had discovered the source of the leak, he apologized profusely. He stated he will cancel the service and contact the mitigation company. I called my tenant to let them know I would have the sink fixed tomorrow and they stated NO ONE had come by to look at sink that day. Apparently….ROY LIED ABOUT EVEN GOING TO LOOK!!! Thank God, I was able to take 2 days off of work to verify their “professional” opinion! For want of a $15 part and 5 minutes work, this company wanted to tear out my entire kitchen!!!! I escaped a second flood of money to Rooter Ranger and their “friends”. I will be contacting my insurance company, YELP, ANGIES LIST, and anyone else I can think of to let them know of this shoddy scam!!! I sent a copy of this write-up to the company website on March 18th. PS: The RO system was not attached to a water line in August so the yellow hose was dangling. No water was even going through the RO system!! On Tuesday March 22, 2022, I was contacted by a gentleman who listened to my detail of events and wanted to know “How can I make this right?”. We spoke for some length but I truly don’t know how you “make this right”. I can NOT prove that the original work in August was excessive as I failed to be present due to work and watch the contractors carefully. However I can absolutely prove that the attempted fraud in March was not just negligent but deceitful. I spoke to three separate people at Rooter Ranger who were obsessed with my RO system and their installation (including the dishwasher vent) was blameless. Maybe they are all incompetent plumbers, but I find that hard to believe, I truly believe it is a much more coordinated effort to increase their revenue. I cannot in good conscience find ANYTHING THAT CAN MAKE WHAT ROOTER RANGER DID “RIGHT”!! I contract for companies to provide services and in exchange I pay them. I did not question the legitimacy of the work from a “professional”. I did not watch the work being performed. Despite the exorbitant amount, I promptly paid my bills. Apparently I am a fool. But I won’t let anyone else be the fool for this scam. NEVER AGAIN!!! DO NOT TRUST ROOTER RANGER IN LAS VEGAS!!!!!

The techs were very helpful, knowledgeable, professional. The bid came in high, but I may learn was accurate bid. I need to do some quick research.

Tried to triple charge for the repair

On a scale of 1-10, this company gets a zero. Firm tried to hard sell me a $10,000 plus plumbing job. They even sent one of their supervisors out to my property to try to hard sell me. I told them to leave. They claimed they could not do any plumbing work until they repiped my entire mobile home. Guess What!!! I found another plumbing company that put in a new sink, new pop-up valve and new bathroom sink faucet for $700. Oh and this other plumbing company never mentioned we cannot due the work without repiping your entire house. Rooter Ranger is a scam plumbing company if you ask me.

wish they did not live on a street named after a communist country business but they earned the five stars anyway

Great,it is workig!!

Scheduled appointment and they never showed up. Called several times for a status and was told each time that the tech would call shortly. Never heard from them and waited for 3 hours.

It was costly and a little bit expensive but needed to be done. It was good. Everything was good.

Fantastic!! So timely and they told me the part I needed to fix my water heater - very satisfied!!

I was very pleased with their service.