Stay Dry Waterproofing, LLC

Great communication and easy to work with.

.

Great communication. Easy to work with.

Kyle team did fast work, but there was still mold in my bathroom and basement, where they were supposed to remove it from. On top of that, they left my bathroom dirty. There was a white chalky substance caked to my floor, counter tops, and splattered all over my mirror. There were white boot marks tracked on the floor of my entrance way, and my basement was very dusty (which might have been unavoidable). I called to tell Stay Dry about it, and they sent someone to come clean up for free, which was nice, and he did a great job and was able to get to my house the day after I called. After everything was done, I saw in my bathroom that a pile of dust and stuff had been pushed behind my toilet. I am not sure if that was there from Kyle and his team, or from the gentleman who cleaned up, but it really did look like they had very little respect for me and my house. I do not typically complain about services I get for the sake of complaining, and I barely leave reviews for things. Stay Dry asked me to leave a review, so here I am. I also probably would not be so inclined to comain, had this project not been $7,500 for my house to be left dirty and there to still be mold. Thankfully, they did send someone to clean up and remove the excess mold.

Workers were great and very professional

They worked quickly and efficiently

We think StayDry has a good product but the delivery was horrendous. The crew foreman admitted he was new and when they left the results were appalling. They sent a fix it is crew who still left unappealing results. Another fix it is guy had to come make things right. We also had to wait weeks for a new dehumidifier to come - the one in our contract was not installed. A very loud, annoying one was installed. To make it right they ordered the one we originally contacted for. With the loud one we were unable to use the space for what was planned. They were supposed to be done on July 2. Instead, we have not been able to use our space as planned until 8/13, when the new dehumidifier was installed. 4 additional visits after the original work. It was beyond frustrating. Would not recommend this kind of experience to anyone.

We required a really big job, the cost was over $20,000 because we had a severe mold problem and foundation issue in our basement. We received An excellent quote based on the number of quotes we received. The job was planned out with us, and the individuals that we worked with were patient, knowledgeable, and understanding of our home needs and financial needs. They assisted us with financing and we were able to find financing with a good interest rate when it came to work, the foreman and his crew showed up on time, as agreed, and ready to work. The foreman was communicative, knowledgeable, responsible, and a great manager of his crew. He explained what they were doing at every step of the process. He offered suggestions and went above and beyond when it came to making sure that the job was done well, and on time. Five out of five stars, we would absolutely use them again

The job was planned out with us, and the individuals that we worked with for patient, knowledgeable, understanding of our home and financial needs. They assisted us with financing and we were able to find financing with a good interest rate when it came to work. The foreman, Chris, was communicative, knowledgeable, responsible, and a great manager of his crew. The crew arrived on time on the dates specified, Chris explained the work they were going to do and reviewed the contract with me. Kris was communicative and touched base with me at every step in the process. He offered suggestions and went above and beyond when making sure the job was done well and on time. Five out of five stars, we would absolutely use them.

Stay Dry crew was amazing.. great work!

The lead worker, Chris was very easy to work with and communicated very clearly.

Prompt completion of project, good cleanup.

Prompt completion of project, good cleanup.

Jessica was very helpful and corrected many wrongs that were done. What Jeff Davis stated was not done as discussed and Erin did not put the ventilation system in the spot decided or through the concrete as I was explained would be done but a basement ventilation system was put in the small bedroom at the back of the house . It should in my opinion been put in the room with the highest humidity towards the middle of the house to be effective instead of one of the smallest rooms with doors to be closed part of the time, I have thus making the system useless. The inside work done was left very clean but the outside vent was poorly installed. I notified Jeff on Friday and sent pictures and called him but no one got back to me on Friday except Jeff saying it would be fixed but not when. Monday , Jessica got back to me. The exterior ventilation was left open to weather, bugs and critters so over the weekend, I had another person fix the vent and paid $70 to them. StayDry would not cover this expense saying they did not have the time to fix it. Jessica did say she would refund the cost of the test I was promised. Humidity levels in the living room was the highest at 70-90 % and the master bedroom was 55-70 which would not prevent mold buildup. Leaking of water in the furnace room was not addressed that was shown to Jeff and Erin. The doors to this area remained closed during fumigation. I had one dehumidifier which was working in the living room but did not bring the humidity down to a mold prevention level and I bought another dehumidifier for the master bedroom. On Tuesday, Jessica told me sometimes it takes several ventilation systems to work in my house which is only 900 square feet and I was promised 100% mold removal and would not return. I am a very unhappy stage 4 cancer person now dealing with a system that I am being told will not work without another $2500 ventilation system! They placed the system not in the middle of the house but in a small room that as a guest bedroom, the doors would be closed part time. All in all the business decisions and work was unexceptable!

I chose stay dry to help keep my basement from taking on water, because they offered a belt and braces solution rather than just a patch job. The foreman Chris was very helpful and knowledgeable. The work was thoroughly completed and they cleaned up after themselves well.

Speedy and great communication.

Chris crew did a wonderful job

Exceeded expectations

Chris and C.J. were very timely and a friendly crew to have, they did a great job.

Crew was on time and easy to work with.

Crew was on time and easy to work with.

Oh dear Lord, please don't hire this company. Worst experience of our lives. Buyer beware!!!!

Oh dear Lord, please don't hire this company. Worst experience of our lives. Buyer beware!!!!

They guys did a wonderful job they were polite and respect my house and respect me I would recommend them to anyone five stars

There great strongly recommend. I had them put in a driveway drain