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Roger's Repair Service

Pool and Spa Service, Plumbing, Appliance Repair,

About us

Roger's Repair Service is a professional, state-licensed swimming pool, spa and water feature repair and remodeling service contractor. Serving residents throughout the Las Vegas Valley in Nevada, Roger's is your friendly, locally owned and operated pool repair contractor. Since 1973, we have provided premier repair and remodeling services to our loyal customers, who continue to call us time and time again. Our signature services includes: • Pumps, motors, filters and heater repairs / replacement • Plumbing and leak repairs • Complete remodeling • Abandoned or drained pool rehab • Deck repair or replacement • Pool cleaning and services • Inspection and reporting • Electronic leak detection Serving Summerlin, Centennial Hills, Las Vegas, Sun City, North Las Vegas, Spring Valley, The Lakes, Green Valley, Lake Las Vegas, Mountains Edge, Henderson, Anthem, and the whole Las Vegas valley. Roger's Repair Service is a fully licensed, certified, and insured, contractor and service provider. Quality service is what we sell, and it’s all we do. So if you want it done right and done fast, turn to Roger’s. Call Roger's Repair Service today to schedule an appointment today!

Business highlights

52 years of trusted experience

Services we offer

Roger's Repair Service does most any type of in ground pool, spa, and water feature, repair. Complete tile, plaster, deck, equipment and control system remodel, renovation, and upgrade. Pumps, motors, filters, heaters, electronic control systems, WIFI remote control and monitoring systems, underground and above ground plumbing.

Services we don't offer

We DO NOT work on above ground / portable spas.

Amenities

Senior Discount

$10



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.7179 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
6%
3
4%
2
2%
1
5%


Rating CategoryRating out of 5
quality
4.8
value
4.5
professionalism
4.7
responsiveness
4.8
punctuality
4.8
Showing 126-150 of 179 reviews

Delia F.
04/2016
5.0
pool cleaners
  + -1 more
unknown
Description of Work: Roger is great and I recommend him. Had a leaks at the auto fill connection, pressure valve and also completed a system pressure test. He preformed the work himself and coworker. My husband was working very long hours and left the responsibility to me. Roger walked me through the start up process and tips of taking care of it. The tips have helped me keeping my pool balanced. Thank you Roger!!!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Becky W.
04/2016
5.0
pool cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Evelim S.
04/2016
5.0
pool cleaners
  + -1 more
unknown
Description of Work: I don't remember the price, but the experience and job quality was positive.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Brian G.
03/2016
1.0
appliance repair, plumbing, pool cleaners
  + 1 more
unknown
Description of Work: Requested an evaluation of my inground spa that had not been operated (for ~3-5 years) since we purchased the house 3 years ago. Used the Angie's coupon for the first 30 minutes of evaluation & paid for an additional hour. When all done, the quote I received to get the spa operational and/or reconditioned was ~$10,000 - $14,000. |Was also told: |1. needed to replace both pump motors |2. needed to disconnect plumbed water fill system as there is no anti-siphon or back-flow connector |3. need to replace spa control button that turns on pumps/blower |4. need to replace the control board on the heater |5. need to replace both diverter valves |6. need to replace cartridge filter tank |7. need to replace all tile |8. need to be re-surfaced | |With this information I went to NPS Pool Supply, and with their FREE counselling took the following actions: |1. needed to replace both pump motors- purchased 2 seal rebuild kits that NPS installed for free |2. needed to disconnect plumbed water fill system as there is no anti-siphon or back-flow connector-confirmed that the current plumbing is correct with both and meets code, no need to disconnect or replace. |3. need to replace spa control button that turns on pumps/blower- purchased "Zero Pool/Spa Lube" and lubricated the switch; no need to replace |4. need to replace the control board on the heater- confirmed the heater is working correctly; no need to replace |5. need to replace both diverter valves- purchased 2 new valves & only swapped out the insides vs replaceing the complete valve. |6. need to replace cartridge filter tank- no issue with tank, purchased only a new cartridge |7. need to replace all tile- no functional issue, aesthetics only |8. need to be re-surfaced- no functional issue at this time, will need it sometime in the distant future, aesthetics only for now | |Total investment to replace these parts to bring up spa: $580 vs quote of ~10k-$14K | |I felt that I was being taken advantage of with this type of a quote. Most surprised that: (a) the plumbing was very obvious that it had the correct parts already & told it was wrong (b) no suggestions of rebuilding motors vs replace (c) no suggestion of using the Zero Lube vs replace switch. | |Very disappointed. Would not recommend. |

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$168

Response from Roger's Repair Service
Very interesting. We are licensed contractors and inspectors and are required to note all code violations, defective or failing items, and make our Customer/ Bank/ Mortgage lender aware of all items we find. In an inspection we DO NOT take items apart. In a contract such as this we are required to quote repairs that will last for at least one year. Whether the customer wishes to proceed and perform the work is not our responsibility or concern in an inspection. We report what we find. To address the individual issues: 1- Rebuilt pump motors have a 30 day warrantee. Parts only. At NPS, a retail store. We quoted new. New motors are warranted for one year parts and labor. 2- A clerk at NPS stated an anti-siphon valve is not required? I have concern what version of the Uniform Plumbing Code he quoted. The state and local health department might have some questions as to the status of this sales clerk’s local, state, and federal licenses. *Please Note: NPS Retail stores have been sold to Leslies and most of the stores in Las Vegas are in the process of closing. 3- If a 10 to 15 year old switch located outside will not operate we recommend replacement. 4- The heater control read a PC board error and would not function at the time of inspection. 5- We perform a higher caliber of work. We recommend replacement of worn out valves. We do not force anyone to do ANY repair. 6- The filter tank was deteriorated. Rubbing a hand over it exposed fibers on the tank and removed some of the plastic. The customer is responsible for his own safety if the tank cracks and bursts. All we do is make the customer aware of an issue. We do not force anyone to do ANY repair. 7- The tiles were cracked and otherwise damaged. They had been patched previously and the patches were failing. Replace when the budget allows. All we do is make the customer aware of an issue. We do not force anyone to do ANY repair. 8- The pool plaster has failed and is cracked and pealing. Repair is not an option at this stage. Replace when the budget allows. All we do is make the customer aware of an issue. We do not force anyone to do ANY repair. When we do an inspection we make the customer aware of the problems noted and the options available. Roger

Nicole M.
03/2016
5.0
pool cleaners
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Steve B.
02/2016
4.0
pool cleaners
  + -1 more
unknown
Description of Work: Examination and remove water. Made some recommendations.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$130

Lyn M.
02/2016
5.0
pool cleaners
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Robert H.
01/2016
5.0
plumbing, pool cleaners
  + 0 more
unknown
Description of Work: Repaired pool pump controls.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

sophie A.
01/2016
5.0
pool cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Scott P.
01/2016
5.0
pool cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Howard S.
12/2015
3.0
pool cleaners
  + -1 more
No service provided
Description of Work: They do not work on above ground spas.
Rating CategoryRating out of 5

Response from Roger's Repair Service
It is Very clearly stated in our description that we DO NOT service above ground, portable spa's. This review and rating should be removed. ASAP Roger

JAMES A.
12/2015
5.0
appliance repair, pool cleaners
  + 0 more
unknown
Description of Work: Replace pool motor

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$550

ROUBEN K.
12/2015
5.0
pool cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

james F.
12/2015
5.0
pool cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Kristina M.
11/2015
5.0
pool cleaners
  + -1 more
unknown
Description of Work: Drained pool, removed black algae, and chlorine bath.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Gena K.
10/2015
5.0
pool cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

VANESSA L.
09/2015
5.0
pool cleaners
  + -1 more
unknown
Description of Work: NEW FILTER OF APPROPRIATE SIZE, NEW POOL SWEEP, DRAINED & ACID WASHED POOL, NEW POOL LIGHT

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,400

Urban L.
09/2015
5.0
pool cleaners
  + -1 more
unknown
Description of Work: HE charged $80.00 for service call, $80.00 a Pump & Weir Valve that I paid for my self, $149.00 a Paramont 6-port 2' 8 unit base, and $14.00 tax for a total of $ 323.00. I think I was over-charged $80.00.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$323

Response from Roger's Repair Service
The $80 charge was not for the customer supplied part, we charged nothing for that, It was for the hour of labor to install the pop-up control. The $14 was for the plumbing parts used to install the control.

Candy M.
09/2015
5.0
pool cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Stephanie C.
09/2015
5.0
appliance repair
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Diane M.
08/2015
5.0
pool cleaners
  + -1 more
unknown
Description of Work: Replaced a major part in my pool gas heater

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

John T.
08/2015
1.0
pool cleaners
  + -1 more
unknown
Description of Work: Asked all kinds of questions about type of spa, when installed, who installed it, what is it made of, ridiculous.
Rating CategoryRating out of 5

Mable F.
08/2015
5.0
pool cleaners
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Gregory P.
08/2015
5.0
pool cleaners
  + -1 more
unknown
Description of Work: c

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Maria N.
07/2015
4.0
pool cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

$4,000

Contact information

3440 E Russell Rd. Ste 210A, Las Vegas, NV 89120

http://www.rrslv.com/

Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
0016281A
Trade License Locale
NV
Trade License Authority
Nevada State Contractors Board
Trade License Expiration
10/31/2025

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Pool and Spa Service,
Plumbing,
Appliance Repair,
Fountains,
Handyman Services

FAQ

Roger's Repair Service is currently rated 4.7 overall out of 5.

Monday: 8:00 AM - 4:00 PM

Tuesday: 8:00 AM - 4:00 PM

Wednesday: 8:00 AM - 4:00 PM

Thursday: 8:00 AM - 4:00 PM

Friday: 8:00 AM - 4:00 PM

Roger's Repair Service accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Roger's Repair Service does not offer free project estimates.
Yes, Roger's Repair Service offers eco-friendly accreditations.
No, Roger's Repair Service does not offer a senior discount.
No, Roger's Repair Service does not offer emergency services.
No, Roger's Repair Service does not offer warranties.
Roger's Repair Service offers the following services: Roger's Repair Service does most any type of in ground pool, spa, and water feature, repair. Complete tile, plaster, deck, equipment and control system remodel, renovation, and upgrade. Pumps, motors, filters, heaters, electronic control systems, WIFI remote control and monitoring systems, underground and above ground plumbing.
We DO NOT work on above ground / portable spas.

Contact information

3440 E Russell Rd. Ste 210A, Las Vegas, NV 89120

http://www.rrslv.com/

Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM