Roger's Repair Service

DO NOT USE ROGER'S REPAIR SERVICE. I was fired for having Covid. Yesterday, 11/28/22, was supposed to be my first day. My 4 year old daughter and I both tested positive for Covid during Thanksgiving week. We isolated for for 5 days, as recommended prior to my scheduled start date of the 28th. I tried contacting someone from the company for guidance on whether I should come in as scheduled before that day with no success. I decided I would show up early and wait outside the office (Roger's garage) until someone showed up. I was told to go home, rest and let them know when i received a negative test result. I then received a phone call shortly after 2:30pm that afternoon stating "with you having Covid and the owners being elderly, we have decided to go in a different direction." I am now out of a job less than a month before the holidays. Reading through some of these other reviews, Roger and his wife seem to care as little about their customers as they obviously do their employees. This is Vegas and there are pool repair shops on every corner. CALL LITERALLY ANYBODY ELSE!

Fine - they easily diagnosed the issue.

Went well technician was knowledgeable and easy to talk with. Quick with diagnosis and thorough with repairs.

Quickly and honestly diagnosed and fixed the problem.

Friendly and professional. Was able to determine what was wrong and repair it quickly. Punctual. Will use this service again.

The job was done well with Roger keeping me informed throughout the process. I'm satisfied with his workmanship and will use him again in the future if needed and will certainly recommend him to others!

Great. He evaluated and provided a quote.

After some confusion over exactly what service Roger's would be performing, we went ahead with allowing it to do so. While Roger's is very knowledgeable about pools, spas and equipment to operate them, the vast majority of the helpful information Roger gives is oral. His written report is sketchy and practically unintelligible to anyone but himself and his staff. In addition, the "advice" he gives seems more directed towards providing more work for Roger's than being either accurate or useful to the customer. On several points, his advice was simply wrong. Would not use again.

After some initial waiting, Roger showed up in the afternoon and got right on it. Very pleasant man and we got along just great. Price was reasonable and the work--top notch!

Roger the owner was able to come to our house within 1 hour after I had called. He quickly identified the 2 small problems. We needed to change an o-ring, and he also tightened a connecting pipe. He was honest, very knowledgeable and gave me some good advice. Our pool was back in business in about 30 minutes! The next time we need help, his company will be the first one we call. Thank you for the great service!

Great Roger told us what was wrong and my husband got part and replaced it. Roger is very knowledgeable.

He cam out within 90 min, and had it fixed within 15 min of arrival. He was so nice and did not even want to charge anything, but we paid $20 just to pay for the time for him to drive out.

Roger and his staff did a great job! I had four quotes and during the quotes I spoke with the techs. Roger clearly knew more than other companies and was able to repair things another company said "just wait and it will work it self out". When the parts for my spa couldn't be found, due to age and them not being made anymore, he took the time to design and have new ones 3D printed! I'll use Roger and staff from now on!

I've used him before. Everything is excellent.He never overcharges. He always does what he's supposed to do and he gives me good information.Every time I have a repair I check to see if there is a coupon on Angie's List, and I use him for all of my pool repairs.

They took off the old cool deck and installed the cool deck. Where they they repaired the cool deck I could see that the cracks, I wasn't happy with the outcome. I called him back he repainted the cool deck again and he explained that is the way it is going be. When I originally used him I thought he was good and I liked him. I thought his pricing was a little high. He was on time and showed up when he was going to. He worked fast. I had put in call and never gotten a call back regarding my concerns. To this day I can still see the cracks from where it was painted.

Excellent company. Would hire again. They could have easily taken their time and charged me more but they DIDN'T! In fact the gentleman was fast and efficient and took care of the problem in the time covered by our deal and I didn't need to pay anymore out of pocket. I will definitely use them again when I have pool services needed.

Went fine, did the job as requested,

As usual he provides excellent service

Within 10 minutes a miracle was performed. The technician was able to find the problem and with the recommended repairs our pool is running flawless. Honest and no exaggerated repairs, almost unbelievable nowadays. Definite recommendation.

Excellent! Technician was knowledgeable and accurately diagnosed and corrected the problem. He also gave great advice about future upgrades and maintenance.

Long and messy but needed to be done. Roger oversaw everything and was great to deal with. Wouldn't hesitate to hire again.

I bought a coupon on Angie's List no one call or came by after a week I called office they said they would get back to me the call me the next day and schedule it of today 4-10-17 am My daughter stayed home I was in a meeting when the service tech call he could not find house I call back office and canceled just too frustrated from lack of service and response

Quick and efficient. Professional and explained everything.

So happy with the service that was performed. I found Bill the Technician to be knowledgeable, courteous, honest and efficient. I would HIGHLY recommend Roger's Repair Service for any problems you might have with your swimming pool or spa. Finally a company that we can trust!!!

it went well. They went above and beyond the call of duty. I would recommend them.