Mac Roofing Services

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Mac Roofing's employee, Jim Bishop, exhibited outstanding professionalism.

During the fall of 2012, we noticed a leak in our kitchen. So since we have a flat roof that had a foam roof installed a number of years ago, I called Mac Roofing, since they are listed as one of the major specialists in foam roofing here in Vegas. The sales rep (Cory) came out and did an inspection and told me that the leak was due to a problem with an old skylight in the kitchen. At the same time he informed me that the roof was beginning to show wear and aging and probably needed another protective sealant coat of foam/polyurethane. Of course the cost of this was more than just repairing the leaking skylight, but we decided to go ahead with a repair of the skylight and the sealant. Now, there is no doubt we had to trust the sales rep about this, but what he told us made sense and the cost of both the fixing and the re-foaming wasn't that much different we decided to go ahead with both. We purchased this home a year and a half ago and don't know the full history of the house (which was built in the 1970's) but we do know that the house has been well maintained and this roofing maintenance will pay off. I am no expert on this, but from what I have learned this foam type roof will last almost forever as long as we maintain it. Considering that the re-spray will give us 10 more years of added protection, you can't complain about the cost of doing this. After a bit of a timing issues, (since MAC is busy) they were finally able to come out on the agreed upon date and do the work on both the roofing and the skylight. The roofers were here for three days total. They came each morning and started right on time. On the last day they came and cleaned up our courtyard, which was quite dirty from the first day they came due to the pressure washing of the roof. Overall we are pleased with our experience and we can honestly say, we would recommend MAC Roofing for your roofing needs here in Vegas.

I called Mac Roofing Services on 12/10/2012 and the lady who answered the phone told me that an estimator named Don would come out to my house after 3:30PM on 12/11/2012. I waited at home and he never came and nobody called me to tell me that Don wasn't coming. I called again on 12/12/2012 and told the lady that Don never showed up and nobody called me. The lady contacted Don who called me and he said that his wife was sick the day before and he had to take the day off but he would come to my house after 2:00PM At 3:45Pm I called the lady back at Mac Roofing Service and asked when Don was coming, she said Don would call me. At 4:25 Don called to say his wife was sick again and he couldn't come that day and could we schedule an appointment for the next day, 12/13/2012. I told him no. I fully understand that if a person has a sick wife, his obligation to his wife comes first, absolutely. What I do not accept is why the communication at Mac Roofing Services is so careless that they left me sitting at home waiting for Don two days in a row.

My roof had a leak and I called MAC roofing. The owner Chuck came out within 24 hours, assessed the situation, gave me a quote and we immediately agreed on a date as his quote was much more reasonable than bids from two other companies. He carefully explained the problem and assured me that it could be remedied. Since the roof had tiles that were no longer available, Chuck had his crew place the new tiles on the back side of the house and used tiles from the back to replace the ones in front. In this way, there would be no noticeable difference from the front of the house since that is the area that has the most viewable exposure. His crew came out on the agreed upon date and time. They repaired the roof beyond my expectations actually going down to the wooden slats. They cleaned up everything once they were finished. Overall, the repair went very well. I have no problem recommending this company.

This contract turned out to be a nightmare from h***. The first day the workers were late in arriving. Each day they would arrive anywhere from 15 to 30 minutes beyond their start time. The late start occurred even though they asked if they could start on or before 7 AM. Although the roofing material was delivered two days before the start of the job, it was not sufficient to complete the work. The lead roofer's response to my inquiring why the late start was "I don't know". When asked what was going to be done each day I got the same answer, "I don't know". I pointed out that if he did not know then who did. He did not know. They started in the middle of the roof where there were several valleys that were leaking and commenced removal activity of the overlay concrete tile shingles. They then removed the old flashing material. The work came to a halt due to rain and was resumed the next day. Since MAC had repaired this same area 2 years prior I was not disturbed that they did not bother to remove the old felt before applying the new flashing and underlay. The installation of the new flashing resulted in it hanging out over the edge of the roof in several places. Since this house did not have a gutter system, the end result would be an overflow of water into the front door and adjacent shrubbery. When I pointed out that such an approach was unacceptable, the lead person told me that this was to code. I finally, had to call the office to get them to issue instructions to correct this problem. Up to this point no principal of the company came out to look at the job nor issue instructions without seeing the problem. As the work continued on the next section I noticed that even though they removed and replaced the old batons (wood anchoring strips for the concrete shingles) they were continuing to cover the old felt without removal. When I asked why they did not remove the old felt the lead stated that the old would provide a base for the new felt. Still concerned I asked how could they tell that the underlying plywood base was still good without a visual inspection necessitating removal of the old felt material. The answer was that they were experienced and could tell by walking on the roof. After much discussion with office and a visit by the head of operations they decided to remove the old material. They soon discovered dry rot in several plywood panels and holes where the plywood had shifted due age. When they started the job they were to cover and protect the new driveway, walk way and vegiitation. They started by using old, unclean and torn tarps as well as visqueen material. After throwing material, removed felt and batons from the roof they damaged the driveway and vegitation. After much complaining, the lead finally brought sufficient plywood panels and new tarps to protect same. Again, a dollar short and several days late. When it came time to do the ridges, they were not straight and had valleys in same. By order of the director of operations they had to redo the ridges twice and on one side three times. More importantly, the destroyed so many shingles that they had to borrow 90 spares from me in order to complete the job. Being very dissatisfied with the MAC performance on this job, I took more that 130 pictures and made them available to the owner along with a request to meet and discuss the project. He finally met me at the work site, and reviewed the the completed job. In his pinion the finished product did not look bad. He offered to have his people redo two of the ridges while we had a beer and observed the work. This was certainly an insult since he stated that it all looked good to him. But neither he nor his director of operations was there supervising the work as it was performed. Indeed, I had to spend my valuable time being superintendent. When I mentioned that they had used 90 of my shingles in order to complete the wor , Chuck became very caviler in his position stating that they had to but and install more plywood than they expected so this represented a wash for the cost of the tiles and my time as superintendent. He seems to forget that this was a fixed price job and not subject to increases simply be cause he had to buy additional material. Realistically had the job taken less time and material there would have been no price reduction. He also forgets that the job took longer than he quoted, due to the long lunches taken by his crew; the disappearance of the lead for one-two hours per day in order to obtain needed material. Even then the material purchased was wrong and required still another trip. Indeed, MAC's own accountant could not understand the daily trips to procure material. To sum it up the work performed is questionable; the time it took intolerable; and the price for the work performed inflated. I not sure that another Contractor might be worse, but even if they are they are an unknown. In the case of MAC they are a known and anybody thinking of having roofing repaired or replaced should not use them.

We called Mac and agreed on an hourly plus material rate for a saturday service. We scheduled it. They showed up on time and went right to work. They ended up pulling up a large section of our clay tile roof. They replaced a section of tar paper that apparently had been the source of the problem. The guys caulked around some other areas and replaced the tile. They were done in a little under two hours which was fantastic. They packed up and left. They did leave a little mess in the backyard which wasn't a huge deal but not the way I would have left it. When we got the bill, we were a little shocked that the company wanted to charge us for 4 1/2 hours. We called and spoke with the same gal as before. She was very apologetic and offered to discount the bill to where it was supposed to be. We're not sure where the miscommunication was but she resolved it quickly. The roof leak is gone and thrilled with the results. I would absolutely recommend Mac Roofing.

The work was done as soon as the wind was calm. It was completed in the time promissed and done with no mess to our yard or surrounding area.

It went great. They're the best in foam roofing in Vegas.

Everything was fine. We had no issues at all. They were very considerate and helpful.

They did a good job. It was the second time that I had used them. The first time I used them, they did a horrible job cleaning up. I warned them this time. They did an excellent job.

Fine. I had no problems. If I ever had to refoam it I would call them.

I can't really decide how it went. On my end... I know it was a big headache. But I also know that I had signed a contract to have the roof replaced. And I suppose Chuck could have held me to it...I don't really know. But in light of the information my insurance adjuster had given me, I didn't want to spend that money right now if I didn't have to. When I called Chuck to tell him, he seemed just as nice as could be. He didn't sound as if there would be any problem changing the work order to a repair getting the difference in the repair and the replacement returned to me. Since his replacement estimate had been so good, I did not anticipate any problem with what he would charge me for a repair. My mistake. I think $450 is a little much for the few shingles that were replaced and the mastic that was repaired. Of course when I told the office that they had put the wrong color shingles on my roof, they sent the 2 men out a 2nd time to put the correct color on. It took only about an hour. But that was the their fault for not thinking the repair through and advising the workers. All in all, I am sure that Mac would have done an excellent job in replacing my roof and at a very good cost. Chuck and Charlotte are very nice and very professional and the company has a good reputation. I just feel that I got a bit of the runaround on getting my refund and that it was not as much as I had expected. It's too bad as I will probably be looking for a roof replacement within a few years.

Met the owner Chuck for an estimate. He fully explained the process, the benefits of spray foam, showed me a sample of the product after applied. He also provided manufacturer info sheets for the product and references without being asked. Estimate was in writing, including full explanation of the warranty. Called later to schedule the work. i was told work would take 1 day and would be scheduled for 3 weeks out but they couldn't give me an exact day due to high winds pushing all of their work back. I was pleasantly surprised when Cynthia, the awesome office manager, called to say they were coming out the next day. 3-man crew showed up about 20 minutes earlier than stated, a plus in my book. they were careful to mask off darn near everything to keep extraneous foam from going where it shouldn't. They even covered the neighbor's cars in plastic wrap. The entire job of flashing install, spray foam, trimming the foam to shape, and polymer coating took approximately 3 hours. They cleaned up after themselves extremely well. The finished product looks neat and tidy.

After many failed attempts when calling other roofing companies (bad phone service, no shows, no returned calls), we contacted MAC Roofing. Cynthia answered the phone and I was sold immediately! She was pleasant, helpful, and very positive. I scheduled an appointment for a day I was on vacation over the holidays. They were to arrive in the a.m. on Dec. 31. Well, they were no-show, no-call. Needless to say, we weren't happy. I called and spoke to Cynthia on Monday. She was very apologetic and said it wouldn't happen again. Because of what I heard as sincere concern about what happened, I rescheduled the appointment for the following Saturday. The two-man crew arrived that day and worked quickly and efficiently. We were pleased with they way they worked. However, when the bill came, it was considerably higher than expected based on the fees and hourly rate Cynthia quoted. I called her and explained that the bill was out of line. She explained the charges, which included double the time the crew was actually there. When I told her the actual amount of time they were at our house, she immediately adjusted the bill without becoming defensive or rude. We won't know if the roof is fixed until it rains again, but based on Cynthia's customer service and what we believe was good work by the crew, we would definitely call them again.

They showed up on time and did decent work. I'm happy with the work.

Paul the salesman was pleasant, professional and knowledgeable. Alex, the project manager, was also pleasant, professional, and got the job done quickly, going above and beyond per our request.

Mac Roofing Service is a wonderful company to use. They got right to work and found the problem spots. They matched our current shingles perfectly. I really liked that they stuck to their original estimate. I feel that they were very hard workers and courteous of my home. They are very nice people.

Two men came out to remove and replace my shingles about 2 months ago. They were quick and worked very well. They cleaned up their mess and I was very happy with the work. I would tell my friends about them.

Mac Roofing Service did a good job putting the sealer on our roof. They were a reliable company who backed up their work with a five year warranty. We felt they finished the job pretty quick and left no mess in our yard. We would want others to know that they are dependable.