Goettl Air Conditioning & Plumbing

Great customer service. Very courteous and explained the different options for repair.

They are pricey for an easy job.

They charge by the job not by the hour. A simple repair that required less than 30 minutes to complete cost $285.

I am so disappointed with my experience with Wil's allpro, very DECEPTIVE and MISLEADING experience. (I selected them in part because they said there would be no charge to come out to my house and assess the problem: poor water pressure at kitchen faucet only, due to lime build up(later I was told that they normally charge $65.00 for non Home advisor client for this). When repairman, Michael came out and we discussed the faucet problem, we all agreed the problem was limited to the lime build up in kitchen valve or kitchen faucet itself, this has happened before. He then informed me that I would be charged $131.00 to actually access the problem further. When I told him that I was told the assessment was free, he said, **nothing is free** and that the free part was only the dispatch for Homeadvisor clients. I am reasonable and agreed to this charge, assuming that the overall charge would not be too much more and the 131.00 would be applied towards repairs. Five minutes later he concluded his assessment and said cost to repair would be an additional 398.00. (to clean out the faucet, not even a new one). This would bring my total repair to about $529.00, plus $65.00, ( this is more then double of what I have paid in the past) if I did not go through Home advisors. Needless to say, I elected to not go through with these repairs but as agreed, I did pay the $131.00 **assessment feel** I felt like I was taken advantage of with the deceptive word play , so I called a manager. First manager, Jessie said he would look into it, but he never called me back. After me calling them again and talking to two different managers, nothing was resolved. I will NEVER use them again. I advise the same for all of you.

The technician is good and was very helpful explaining. However, once they saw my finance limit I received a call from the office trying to sell me a water heater that I did not need. It was a blatant attempt of a money grap after I just spent $5K on getting my water line replaced. I hate when businesses try to take advantage of people especially when they are in distress. For that I can't recommend this company even though they did the job they were supposed to.

Even though they didn't fix the original leak they were persistent in finding solutions to the problem. Kudos.

I had used Will's All Pro to replace a kitchen faucet in the past and was pleased with the service provided, so when needed help with recent plumbing issues, I called them again. Brandon came out to repair an outdoor faucet and Adrian came out to replace 2 old water heaters and to install a water softening system. Both techs were courteous and friendly. They wore masks and foot covers when in my house and practiced social distancing when in conversation with me, which was very important to me, and. they cleaned up their work sites after completing their jobs. I was very impressed with their courteous and respective manners, and pleased with the work they performed. Henry also did an excellent job of explaining in detail the different water heaters available and providing answers to all my questions about a water softening system which helped me with my decisions. Additional note: Whenever I have used Home Advisor to get a quote for a problem, Will's All Pro is always the first and sometimes the only company to respond to my inquiry - almost instantaneously. Great response time! I highly recommend Will's All Pro.

Had a bidet installed. Worked well. No problem. I do not know if it was a coincidence or what but that night the insides fell out of my bathtub faucet. Strange coincidence.

Super fast response time.

After waking up to a flooded closet/bathroom I cold called Wills All Pro. They sent a tech (Brandon) out within a couple hours and he quickly identified the issue. It was not an easy fix but he explained everything to me, step by step and the next day, he and David (apprentice) came out and completed the repairs. The were professional, courteous, and very clean. They even cleaned up some of the mess that I made prior to calling them. The prices are reasonable and a la carte. My wife and I highly recommend Wills All Pro and will be passing along their information to our friends!

The man was trying to push me into having a service that I did not want. Wanted to talk with my son, meet with my son, and finally wanted me to speak to somebody from his office that was on his telephone. He was also 35 minutes past the 3 o clock time.

Prompt, courteous and fixed it right the first time.

Fast response, quality work. Water heater was replaced within 24 hours of first phone call. Fair price, quoted lower than others. Tech Andrew was super in all aspects.

Finish quickly. Fast and friendly service

Very reasonable. Great for home inspection repairs.

Technician was very professional and knowledgeable. Explained everything to me in detail and made recommendations on how to maintain my water pipes in good condition. Also explained all services offered by Will's All Pro.

If you like to be gouged because you do not know plumbing, this is your place. While I was out of town working, my neighbor noticed water seeping from our water main. He notified my wife and both agreed that it was the PRV (Pressure Regulating Valve) which was the same issue my neighbor had a few months prior. I had planned on personally changing it myself as a preventative measure but never found the time with how busy work has been. Being that my wife was unable to immediately get a hold of me, she decided to go with our neighbors recommendation. She does not have time to wait with a baby and guests at home. She called All Pro Texas on a Tuesday evening at about 6pm. I soon found out about the situation and immediately reached out to All Pro Texas to get a better understanding of what was to be charged as I already knew how they pulled the wool over my neighbors eyes. They said they would have the technician call me after he diagnosed the issue. Instead, I only received information about one option; $697 +$89 for the after-hours visit via my wifes speaker phone. This is not what I instructed the technician to do. Being that I was driving I text my wife to work on reducing the price of the installation however, I wanted them to install the better valve (Bronze vs cast or PVC). They then did the work. After completion of the work (which took all of 1hr and 15min per my cameras) my wife was too embarrassed to even let me know what the final total was and refused to tell me. The next morning comes and I decide to call APT to discuss their price gouging. I get transferred to the manager (Jesse). I ask Jesse for a line item list of products sold to us and services performed to explain their pricing. He said that they did not have one but that they could work on something as they do PRVs as a **package** (What does that even mean???). I then asked what the actual total of their visit cost us. For the **package, your wife chose, it was $1135** WHAT?!? So you are telling me you charged $900 labor to change a $150 part that took an hour and 15? Jesse responded, well yes that is the **package** your wife signed on. So I ask: How do you sleep at night? Is it alright to charge that kind of price to people? That is outright ridiculous! He responded with, well your neighbor was there and he paid the same. I said, Yeah and neither he nor my wife know anything at all about plumbing. That does not make it alright to take advantage of people. He then said, well I do not know what I can do for you. I then said, you can start by refunding me part of my payment, at least back to the only option I heard, which is $697+89 fee. Even then that would not be fair but it is moving in the right direction. He refused to do so and I told him to have a wonderful day. Once I arrived home, I found that the PRV covering is sticking out 8 inches above the surrounding covers, decorated with several large rocks and a water bottle. I cannot even say that the work performed was satisfactory. So here I am writing my first review ever. For those of you that do not know plumbing, residential PRVs range $40-200 depending on size and quality. The 3/4 Watts PRV that was installed is $129 at any home appliance store. 1-3 hrs of labor depending. APT is Home Advisor accredited and even they claim PRV replacement should cost between $250-350. Do not let yourself become a statistic, make yourself knowledgeable.

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Replaced old electric water heater just as promised. Best value without sacrificing product quality. Initial quote was reasonable/competitive, but company stepped up and provided an installation upgrade package to make them the best value.

Jaime was professional and efficient. He even worked with me on price!

Very professional. Explained things honestly. Did not try to oversell extra things. Did make suggestions but wasn't over aggressive. Over all did a great job. I would use them again.

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Excellent customer service.

Very professional and thorough. Did what they said they would do and worked quickly to get it done.