Compudoc Computer Repair

My husband?s older laptop failed to boot-up on a Friday morning. My husband used this laptop for software development and it had been three days since he last backed-up the hard drive. We took the laptop to CompuDoc for a diagnostic and emphasized to Tony that our main concern was getting the data off the hard-drive so my husband would not lose any of his work. Within about 90 minutes after dropping off the laptop, Tony called and said the motherboard not worth repairing or replacing, especially since it was an older computer. However, he could transfer the data off the hard drive to an external drive, and then we would be able to put the data on a new laptop. We purchased an external drive and gave it to Tony on Saturday. Tony started the transfer of all the laptop?s hard drive data on Saturday but it had not been completed by Monday morning when he thought it would be ready. On Monday, my husband was able to work with Tony to just transfer the files he needed to the external drive. Although Tony quoted us $55 for the diagnostic and $55 for the data transfer, he only charged us $55 due to the delay and that dropped to $44 with our ?Angie?s List? coupon. We felt that Tony was straight with us and concerned about providing us the best advice for our situation, and very accommodating to our needs and was extremely fair with his pricing. We would definitely use CompuDoc services again.

As stated above, I was thoroughly pleased with the provider.

He came out and was unable to do all of the stuff that I wanted done in the hour. What he did do worked pretty good.

The service was last performed by Mr. Matt Lopez of CompuDoc at 5613 S. Eastern Ave., Las Vegas, NV 89119 on 3-15-14 Mr. Lopez is very knowledgeable, patient and professional. I am very satisfied with his service and would highly recommend to anyone desiring computer repair and maintenance services. Pat Au

Arrived on schedule. Quickly diagnosed the problems and resolved on several computers within 1 hour, after I struggled with it for a year. Technician was very knowledgeable and professional. I have had not issues since.

It was fine. I had just pulled something out by mistake, the tech put it back in, and then I guess he felt bad because he was asking if I had anything else for him to do. I just paid that $49 and they did what needed to be done.

They got the problem fixed and I guess that turn out good. They did good job. We had to reschedule and I call back for the time we can get up. I got what I needed.

Provider was on time, very knowledgeable, answered all my naive questions, very thorough and provided excellent suggestions on utilizing my computer to a far greater extent than I had been. I had literally no back-up space left and have many legal files that absolutely have to be saved for possible future use. My computer had also been running extremely slowly. Matt Lopez from CompuDoc spent the time necessary to take of all this. I will definitely utilize their services in the future.

That turned out wonderful. They were able to fix the problem and made recommendations to keep the computer running faster. He was on time, pleasant and clean. We were very pleasedwith him.

They helped with problems with my iPad getting connected with my wifi. They were able to get the iPad connected. I give them a C for responsiveness though, because they did change the appointment time with out notifying me.

The service turned out fine. The person that came was good and the interaction went well.

Took time to hear my problem with computer. Understood my need to save documents. Understood I have little technical knowledge of computer. Took time to explain what needed to be done. Kept me informed as he diagnosed the problem and explained cost involved before performing the work.

First, I called and told them the problem and they told me it could be the plug or the jack. I took my computer in and the first thing they checked was my plug and that is what it was. It costed me only $43.00 and that was with my angie's list discount and everything. Plus I got some free advice while I was there. I really appreciate them because 2 years ago I paid Laptop Xchange over $100 dollars because I thought it was my jack. I will be using them again. THANK YOU!!!!

MATT, ONE OF THE OWNERS, ARRIVED ON TIME. WORKED CONTINUOUSLY ON BOTH COMPUTERS. HE WAS POLITE, COMPETENT. HE MADE SUGGESTION TO HANDLE ANY FUTURE PORBLEMS. WE WERE QUITE PLEASED WITH THE SERVICE.

Improved speed of boot-up (which is what I was looking to do). Reduced speed of boot-up from 7 min to 2.5 min. Spent extra time doing it (extra charges). Not as complete as I expected. I was satisfied that the work was accomplished, in consideration of the time spent and the time (and cost) it would take to do more.

They did not try to sell a repair or replacement. Instead they gave me the honest truth about the laptop and told me it would cost more to repair than to replace. I will do business with them any time I have computer repair needs. I found them to be very honest and professional.

It went really well. I needed help setting up my PC to an Apple WiFi unit. He got everything set up quickly and was very knowledgeable! He was on time and it was an overall great experience.

Matt, as always, is courteous and professional as well as punctual, and more importantly, incredibly knowledgeable when it comes to computers and mobile devices. He's very responsive over the phone, and this is the fourth time using his service, and it will not be the last.

It took a long while in my opinion, but he got the job done, and I guess the price was OK I don't know about the cost of such servces.

My experience with them went fine. It ended up costing double than what I paid for on Angie’s list. It was more than what it was advertised for. They fixed what was wrong, but later on I had to buy a new computer. I would not recommend them to others because they did not fix my computer as they were supposed to.

I will ldefinately use Compudoc again and recommend them to friends. Matt was very knowledgeable and professional.

All went well until it was time to leave. When one last question was asked, they could not be bothered with it.

The technician Matt came out to the house on Friday, 1/24/14 to fix my laptop as it seemed to be infected by a virus. He couldn't fix it and said it had to go into the shop which was fine with us. He called us on Thursday, 1/30 to say that the laptop was fixed. He said he had to uninstall the operating system and reinstall it which, I would imagine, is pretty much what has to be done to get rid of a nasty virus. We picked up the laptop, paid for it, and brought it home. Well, needless to say, it wasn't fixed properly and is completely useless! NOTHING can be downloaded into the system - no Windows Updates, no Anti-virus software - NOTHING! I called Matt to let him know it wasn't working properly and he informed me that he would call me between 7 & 8 in the evening to help fix it remotely. This laptop is my mother's so that meant going back to her house to get his phone call later that evening. I went back but he never called! I went home and at about 8:40 he called and left a message. This annoyed me terribly as the laptop was supposed to be fixed! We shouldn't have to be playing phone tag at night for a computer that was supposed to be fixed! Or, if he couldn't make our phone appointment, he should have called in a timely manner! I left a message for Gareth (who I never met) to call me first thing in the morning and yes, I was good and angry! Gareth didn't call me in the morning, I called him and bottom line is that he was more annoyed at my attitude than in fixing my problem! He actually said that it shouldn't be an emergency because "you're not a doctor's office dealing with patients"! HOW DARE HE!!!!!! My mom is 75 years old and this is her link to the outside world!!! That I even have to explain that is outrageous!!! Needless to say I will not ever be using this business again. This was absolutely unacceptable! Update: It's outrageous how this merchant is lying. He never said nor would there be a reason for him to contact the DA's bad check unit as we did not pay by check. Unfortunately we paid by bankcard and unfortunately he did receive payment. Additionally, my message was not left at 8:20 am...it was left at 8pm the night before because the technician, Matt, never called to try to fix the problem like he said he would.. NEVER did I demand anyone drop anything to drive back to my home. As stated in my review, Gareth was more obsessed with yelling at me for being dissatisfied rather than wanting to rectify their mistakes.

This company is great to work with - they are always on time, polite, patient and they listen to what you need. Matt has been to our house twice now and I am sure we will ask for his help again. He is an excellent techie and teacher. Irecommend them without reservation.

It was an Angie's List Big Deal that I purchased. It was not a good experience. The first time they came over, they helped me fix what was wrong with my slow-running Mac computer and they had to deal with transferring files from desktop to someplace out. The computer now does work faster and it does what I want it to do, however in doing this they blocked the pathway to a lot of my pictures so I cannot open up my pictures. I sent them an email and I said we need to do something about this, basically you can bring it back and take a look at it. They came to our house and I paid the $55 for them to tell me that I need to take it over to the shop so I drove over to the shop and left it there for a few days and then went back to get it, no problem, and paid another $200-some. I had more than $250 into the whole thing. When I brought it home, I couldn't get to the pictures so I called back and said I can't get the pictures and so I had to bring it back. I said I have another thing that I need to have. You have to help me set up a printer on 3 different computers and then we can work on the first problem as well so they came back about a week ago. He hooked up my printer and that was fine. What they did was really good. All the computers are hooked up and then he worked on trying to open up the pathway to my pictures. I don't know how long that took. I gave him another $229. I didn't watch the time so I'm not sure he was on for 3 hours in that. The full price is $79. Just before he left he wanted to make sure I can get to the pictures. I don't know what he did but I couldn't get into the pictures. I said we need to unblock the pathway and he said I can individually go back and do a little process. He left and then I tried to do what he said on individual treatment of each of the pictures. We have now spent $500 and I can't get to my pictures. He hooked up all my printers and they all looked fine so he did some other work, but $500 and I can't get to my pictures so I' m not happy. The computer is running faster, I do have things backed up on an external hard drive and I have all 3 of my computers working with my printer so what was done that worked, it was just fine. The fact that they somehow disrupted this link to my pictures came back and literally charged me for correcting that and I still don't have the problem corrected. Some of what they did was good and some of what they did was bad. He should not have charged me for the time that it took for him to try to figure out the problem that was created by them in the first place. I ended up paying for them to correct something that didn't get corrected. I truly don't think that I was charged appropriately. Now I am going to take it to an Apple technician and see if they can help me to correct the problem that was created by Compudoc. There's money involved besides my time, but forget about that, I just want those pictures back. $79 an hour, they come to your home and it was very worth it to me to get all my computers hooked up into my printer the second time on. That was worth the $79 and I expected that to be about an hour. He did back up my external drive which what I have gotten in the very beginning the first time he was out here, but some of the stuff take time because it takes time to upload/download whatever it is you download so I understand that that takes time, that I have a lot of pictures and a lot of data that it took time to go on to the external hard drive. I told him he doesn't have to wait for that, he can just get it doing, I'll be surely fine. If the services were effective, I would say their pricing is just fine. The per hour fee is fine but it seemed to stretch out for a lot longer than I expected. What I would suggest to people using this service is any service like this, get an upfront estimate of how much time it's going to take. I was surprised and I believe he charged me for 3 hours and I just don't know that he was even there for 3 hours, maybe I didn't watch the time. The per hour fee is fine. Just watch to make sure that it doesn't exceed or if they think they should. It was just the picture blockage that I'm concerned about. Everything worked out okay, I could have been left unhappy, but I'm still way up over $500 for what I think shouldn't have been over $500. I have a lot of data on the computer and it took time. I don't think they should be charging, especially in the shop, the run time. If you have to run something and it takes time and you're doing other things, there should be a more appropriate charging. What's good was good, and what's not good is not good so it's somewhere in between there. There's a middle ground, I guess.They responded to emails and stuff so they were very good on responsiveness. For their punctuality, they had to change the time but that was fine. I won't use them again. I said to the owner that Angie's List is going to want a review and the fact that I can't get in to my pictures, I'm going to have to tell them that and that's something you don't want in your review. He said he didn't so Matt came out again. It would have been neater to evaluate if I had only had him come out to fix the problem, but I had him come out to fix the problem and to do some other services for me so it gets a little muddy. It's the accessibility of the pictures and they came out twice and they actually charged me what was not correct in the first place. That is my complaint. I had the impression that the guy didn't know how to do it. He spent time trying to figure out how to open the pathway to my pictures and he didn't know how.