Compudoc Computer Repair
About us
Winner of the 2013 and 2014 Angie's List super service award! Imagine for a second, a computer repair shop that was not all about making the most money they can. A TRULY honest computer repair shop that cares only about making their customers happy, with a small group of handpicked technicians that LOVE what they do.That's us: Compudoc. Established in 1995 out of a small condo, Compudoc has grown over the past 20 years to have multiple commercial locations that we own on major Las Vegas roads. Having your computer go down, no matter who you are is always frustrating, when you need somebody to fix it or evaluate your best options, call us. You WILL talk to the most skilled technicians in the valley that will give you the correct information and solution for your unique situation the FIRST TIME, AND continue to support you after the work is done. If you think customer service, integrity, and quality is everything, come to Compudoc. We will NOT look down on you for your lack of knowledge like other geeks. You will NEVER be sold a part you don't need, or told that repairs were done that were really not. You will be treated fairly and respectfully within our doors. Gareth Spicer (owner).
Business highlights
Services we offer
Computer Repair, Laptop Repair, Mobile Onsite Repair, Virus Removal
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 77% | ||
| 10% | ||
| 6% | ||
| 3% | ||
| 5% |
They called me and said that they installed a 2 gigabyte ram chip in place of the existing 1 gigabyte ram chip and the computer was running fine. I said okay, how much would it be. Chip was $55 and according to my signed paper the work would be $55 as I was referred by Angie's List. They said $75 until I reminded them about the Angie's List offer.
They called Friday, October 31, and stated my computer would not be ready until Monday. On Monday they said it would be ready Tuesday, November 4. On Tuesday they called and informed me they could not get my Sony Vaio laptop back together and they would not spend any more time on it and offered me a lap top that would be comparable. I went to their location and their shop and was told the following: "Sony booby traps their laptops." I did not accept his explanation that Sony makes an inferior product. Then he stated that they thought I needed it back right away; I reminded him I said to take his time. He said with more time he could put it back together. I gave him ten business days. He said it would be ready by November 14th, ten business days would be the 16th of November.
They called on November 11th to say it was ready. I was out of town. When I called back I informed them I would be in on Friday afternoon to pick it up. When I arrived they were having internet connection issues. When they got online he opened a web page and Yahoo chat. It was not tested to see if it could do more than that.
It would not function at my home. My internet connection is fine. My Sony would not perform even when connected directly to the modem. It didn't recognize my own software, my microphone was not usable. My keyboard is warped. I have pictures.
They did not do anything I asked. Their solution was to open a computer they could not put back together. Compudoc denies stating they could not put it back together and would not spend more time on it. Compudoc insists they are the best technicians in the valley, if that were true why did you open a Sony computer you say is not designed to be worked on by non Sony technicians? They assign blame to everyone, my computer, my internet.
Compudoc wanted me to drop everything and come right over so they could prove they had done their job. Yes, my computer will connect. It won't do more than that. I understand the $55 chip is in my computer. I can't be refunded for that, but for their labor; they had it for three weeks and didn't correct my stated issues. I expect a refund for the labor.
They lack professionalism and customer service skills. I would not recommend this company. They do not listen, they assume that because I am a 55 year old woman I have no idea about what a megahertz is. Well I do. I found their arrogance and condescension intolerable when not backed up by their alleged technical acumen.
"Hello I am Gareth Spicer the owner, I personally worked on your laptop. I have 21 years professional computer repair experience, and have been repairing computers longer than anyone in Las Vegas. Sony laptops are incredibly difficult to work on because the parts are very very small. 99% of our work gets returned to the customer , the same day or next day. Your laptop was a challenge to put back together, but we did, and yes, yours took longer than most.I personally checked everything, and everything worked well. Tony the technician that was there when you came to pick up,even took the time to show you that everything was working before you left (INCLUDING the internet). I know this because I viewed the security camera footage. We have never had a problem helping customers with problems after customers pick up. It happens from time to time, no big deal. We simply ask that you return to the store and we will sit with you as long as it takes and fix whatever is wrong. no extra charge, no hassle. Its been this way for over 20 years. Thats why most customers that read all of our reviews will see we have over 99.6% satisfaction rate. I was there at my shop yesterday when you called and talked to Casey. He put you on speakerphone, and you were screaming down the phone at him, all he wanted to do was help you. Casey, even remained cool, and never raised his voice once, he is very quiet person, and avoids confrontation, and just sat there and took it. Ive helped thousands customers over the phone free of charge all of the time, its part of my job. You said you were returning Wednesday. If you want us to help you, return with a calm demenor, and you wont even have to say much. Just simply show us whats wrong, and it will be fixed in no time at no additional cost. If you return on an abusive tirade , then youll be asked to leave very quickly. We stand behind our work during and after, but we do not tolerate verbal abuse, not ever. Bottom line is, its possible there were things we may have overlooked , but when you called all you wanted to do is scream down the phone, that gets nothing fixed, and we wont help you with that kind of attitude. Come in on Wednesday, calm and collected, and youll be treated kindly , respectfully, and your computer will get fixed free of charge, with a smile. Gareth Spicer. Owner."
He setup the wireless router explaining in detail what he was doing and why. I'm very impressed. I would highly recommend this company.!!!!!!1
My desktop PC running Windows 7 had slowed to a crawl and some of my applications were not loading properly. Co-Owner Matt Lopez called to tell me he was running a little late for my appointment because he needed to help another customer he was with. When he arrived, Matt did everything I hoped he would do, and more. I know a fair amount about computers, but his knowledge was beyond anything I could dream of. He cleaned up my registry files; analyzed and made recommendations on programs not needed in my startup file; made sure my PC had not been infected by any viruses, etc. Along the way, he explained everything he was doing in a patient, cordial manner, and answered all my questions without hesitation. Near the end of his visit, we thought I might need to replace one of my two internal hard drives because we were getting a "bad memory block" message; but his detailed troubleshooting finally determined that the problem was with my Western Digital external backup drive, which will cost me relatively little to replace.
I would recommend this vendor and his services to anyone, and will not hesitate to use CompuDoc again if the need arises. In fact, I like to have my computers custom-built for me and serviced by the company that builds them, and I expect to use Matt and his company for this purpose when I am ready for a new PC.
Licensing
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