ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada, people on-the-go and their networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel more safe and empowered.
Services we offer
Home Security, Home Automation, Home Health, ADT PulseĀ® Solutions, Gold Standard Custom Home Solutions
ADT Security Service really provides peace of mind with their superior security monitoring. I had accidentally set off the panic alarm and ADT called. I explained what had happened and that I was just fine. However, they insisted on sending the authorities to ensure my safety. I really sleep better knowing I can count on them.
Description of Work: They monitor my alarm system in my home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$41
05/2006
5.0
home security systems
Ā + -1 more
ADT Security Service did a good job of explaining their system to me and also how it worked. I have not had any false alarms at all. I did give them a call when I purchased a door and I had them install a new security button. They responded right away. I like their employees and feel safe and secure with them.
Description of Work: They installed my monitoring system and they also do the monitor it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Tim D.
05/2006
4.0
home security systems
Ā + -1 more
ADT does a good job. We've had no false alarms since we've lived here and they once checked from their office to make sure that everything was working well. They didn't charge for the installation, only for monthly monitoring.
Description of Work: ADT installed our system about a year ago and has been monitoring it ever since.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30
Greg H.
05/2006
5.0
home security systems
Ā + -1 more
ADT Security Service has done a great job of monitoring my alarm system. The one thing that I really like about them was that if you recommend their services to someone else they will give you a $100 rebate. I did take advantage of that as I had referred my brother. They do respond to our alarm within 60 seconds of it going off. I am very pleased with their service.
Description of Work: We use ADT Security for our home security. We have used them for five years now.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$32
05/2006
5.0
home security systems
Ā + -1 more
ADT is a very good company. They provide their business worldwide. I enjoy using them so far. It has only been a short time since the installation. When they installed the system, they had explained to me exactly what to do in case of an emergency. The system has not yet gone off on its own. I can call the 800 number provided and test my system frequently. The pricing is very cheap and the installation was free of charge. The system cost me about $399 (I pay for this on a monthly basis).
Description of Work: ADT was recently hired to install a security system in my home. My system is supposed to protect me from burglaries, fire and carbon monoxide.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$32
05/2006
5.0
home security systems
Ā + -1 more
I am very pleased with ADT. I have not encountered any problems since the system was installed. The men who came to install the system explained everything to me. They explained how to do a test run, how to turn of the alarm and how to change my security code. All of this information was very helpful to me. I have never had a false alarm. I do test the system periodically. When I test it, they call me right away. They just want to be cautious that I do not need anyone to come out. I feel very safe with ADT. I believe the whole system costs about $500. I pay for this on a monthly basis.
Description of Work: ADT was hired about six months ago to come and install an alarm system in my home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30
05/2006
5.0
home security systems
Ā + -1 more
I can say that ADT tends to make me feel very protected. My system recently went off and they were here right away, along with some police officers. It was probably less than five minutes; at least it seemed like it. They said they tried to call but the phone was busy. It was kind of a comical experience. They did deactivate the system with no problem at all. They explained why they sent someone out right away. They told me because of the alarm going off and the phone being busy they sensed a problem. I enjoy their service and I feel they will continue to keep me safe. I pay them monthly for there great service and I plan to keep them around forever.
Description of Work: ADT provides me with a security system. Just recently they had come out and deactivate the system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$35
05/2006
5.0
home security systems
Ā + -1 more
ADT Security Service does a good job of monitoring our home alarm system. We have been using them for quite some time now. They do test their systems about every three months to make sure it is operating correctly. We have never had a problem with their system. We are satisfied with their services.
Description of Work: They monitor our home security alarm.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30
05/2006
2.0
home security systems
Ā + -1 more
A few days ago, I was disappointed in the response time with my ADT Security Service. The alarm in my home went off as assistance was needed and all my neighbors were here before the police. I have used this security service since 1970 and will be changing services very soon. I have trusted this company for many years and after the slow response on the weekend, I do not feel safe anymore.
Description of Work: ADT Security monitors my property on a monthly basis; if the alarm sounds they are to call us to see if it is a false alarm and alert the police if needed.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0
$25
05/2006
5.0
home security systems
Ā + -1 more
ADT Security Service provides reliable monitoring service and installed our alarm system properly. I really liked that they were thorough when explaining the system, how it works, and how to operate it. They have always responded immediately whenever we've accidentally set it off, which happens often, yet they have not complained about our false alarms.
Description of Work: They installed and monitor our alarm system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$43
05/2006
5.0
home security systems
Ā + -1 more
ADT has been silently monitoring our system since we moved here to see how responsive they are in a case like that and we haven't had any false alarms. However, because we feel they're charging way too much, we are moving our service to another company.
Description of Work: ADT has been monitoring our alarm system.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$49
05/2006
5.0
home security systems
Ā + -1 more
ADT Security Service responded immediately to service another company's security system. The serviceman was nice and professional, so I asked him to removed my old system and install his. He was in and out in three hours and even installed an extra key pad in my bedroom.
Description of Work: They came out and turned off another company's alarm; they then replaced the service with their own.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
05/2006
4.0
home security systems
Ā + -1 more
ADT did an adequate job of installing the system and they are also maintaining it now. The initial installation was $600, and now in addition, they charge a monthly fee for service. There have not been any false alarms so far.
Description of Work: ADT installed an alarm system in the house that we sold.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$40
05/2006
2.0
home security systems
Ā + -1 more
ADT Security Service has really provided unsatisfactory service to us. Every time someone comes in our door, day or night, it sets the alarm off and they call us. We have asked repeatedly to fix this problem or to program a sixty second delay so we can reset it without having to go through this every time; however, they can't seem to correct it. We have to pay into our Home Owner's Association each month no matter if we switch alarm systems or not, so we feel we are kind of stuck with ADT. We are very dissatisfied with their service as we feel this should be an easy problem to fix, yet they can not seem to do it.
Description of Work: I have used ADT for about two years now to secure my home alarm system.
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
$30
05/2006
4.0
home security systems
Ā + -1 more
ADT Security Service provides good service. I once tripped my alarm and they called immediately and I was happy that they responded so quickly. It was my own fault, so it was no big deal. I locked in the price with a contract which I thought was good. I really haven't had any other contact with them at all.
Description of Work: They installed all the wiring for the alarm system and they also monitor it.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$28
05/2006
3.0
home security systems
Ā + -1 more
ADT Security Service is a good company for security service, but I found that they do not keep customer's personal records confidential from their own employees. One former employee of ADT started his own security company and took my personal information with him. He threatened me and made some obscene phone calls to my home because I would not change to his security business. In spite of this incident, I am continuing to have them monitor my alarm system as they do a good job and respond very quickly when my alarm is activated. They also test my alarm system periodically.
Description of Work: They monitor our alarm system.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
1.0
responsiveness
3.0
punctuality
5.0
Yes, I recommend this pro
$30
05/2006
5.0
home security systems
Ā + -1 more
ADT did a good job of explaining my system and how it worked so that I understood. They provide me monthly check-ups on my system. I have never experienced any type of false alarms. I have been very satisfied with the service that they provide.
Description of Work: They provide the monitoring system for my home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30
05/2006
3.0
home security systems
Ā + -1 more
ADT Security Service thoroughly explained how to use our system when they installed it, however no matter how well they explain things, you still forget. They are very patient with us and we can call them with any questions that we have. I think their pricing has gone up and does seem high. I would grade them higher if they would call and check up on our system from time to time. When an alarm does go off they respond through a service and I would like to get an actual check up just for peace of mind.
Description of Work: They installed and monitor my alarm system.
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$34
05/2006
5.0
home security systems
Ā + -1 more
ADT Security Service did a good job installing our alarm system and has also done a good job monitoring it. Thankfully, I haven't had to use them for any emergencies, however I did accidentally set the alarm off once and they called to check up on me right away. That made me feel confident that if we ever did need them, they would be there for us.
Description of Work: They installed and monitor our alarm service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$25
BRITTANY N.
05/2006
5.0
home security systems
Ā + -1 more
ADT Security Service explained how everything worked on my alarm system when it was installed. I like that they do provide regular maintenance check ups every couple of months. I have not experienced any false alarms and have been very satisfied for the last four years.
Description of Work: They monitor our home alarm system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$21
05/2006
4.0
home security systems
Ā + -1 more
ADT Security Service provides good service to us and makes us feel secure with their protection. We like that fact that they test the system about every two months to ensure proper operation. We feel that the staff is very good.
Description of Work: They monitor our alarm system.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$25
05/2006
5.0
home security systems
Ā + -1 more
ADT Security Service has our best interest as customers in mind and really makes us feel comfortable in this new area. We haven't had any problems, but in case we ever did, we are certain that they will take proper steps to ensure our safety and take care of us.
Description of Work: They monitor our alarm system for us.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$28
05/2006
4.0
home security systems
Ā + -1 more
ADT Security Service explained how the alarm system worked but they do not provide regular check ups on my alarm system. I have had them out on a few occasions because of a bad connection. They came right away and fixed the problem without any hassle. I have been with them for seven years.
Description of Work: They provide me with home monitoring services.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$35
05/2006
4.0
home security systems
Ā + -1 more
We used ADT for three years at our previous house. We just moved recently and the installation here took six hours and it's still not complete. However we will probably stick with ADT since we are familiar with their service and have trusted then in the past.
Description of Work: ADT installed our alarm system and maintains it.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$40
05/2006
5.0
home security systems
Ā + -1 more
ADT Security Service is a very good alarm company as we have not had any problems whatsoever with them. Having them monitor our home makes us feel very safe. We have used them for many years and they have always been great.
Description of Work: They monitor our alarm system.
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Service Categories
Home Security Systems,
Home Automation,
Home Healthcare - Medical Alert Systems,
Electrical
FAQ
ADT Security Services is currently rated 4.3 overall out of 5.
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 4:00 PM
ADT Security Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
No, ADT Security Services does not offer free project estimates.
No, ADT Security Services does not offer eco-friendly accreditations.
No, ADT Security Services does not offer a senior discount.
No, ADT Security Services does not offer emergency services.
No, ADT Security Services does not offer warranties.
ADT Security Services offers the following services: Home Security, Home Automation, Home Health, ADT PulseĀ® Solutions, Gold Standard Custom Home Solutions