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ADT Security Services

Home Security Systems, Home Automation, Home Healthcare - Medical Alert Systems,

About us

ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada, people on-the-go and their networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel more safe and empowered.

Services we offer

Home Security, Home Automation, Home Health, ADT Pulse® Solutions, Gold Standard Custom Home Solutions

Amenities

Senior Discount

10 -20%



Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.3132 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
64%
4
16%
3
5%
2
5%
1
10%


Rating CategoryRating out of 5
quality
4.5
value
4.2
professionalism
4.3
responsiveness
4.4
punctuality
4.4
Showing 76-100 of 132 reviews

05/2006
5.0
home security systems
  + -1 more
ADT Security Service was very informative about their company. They had installed the system properly and explained thoroughly how the system works and how to operate their system. They had answered all of our questions to our satisfaction. When we accidentally pushed the button and set it off, the police were here within 5 minutes. I felt good about how fast they responded, and the police did not give us any hassle over it being an accident.
Description of Work: They installed our monitor system and they also monitor it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

05/2006
5.0
home security systems
  + -1 more
I can say that ADT tends to make me feel very protected. My system recently went off and they were here right away, along with some police officers. It was probably less than five minutes; at least it seemed like it. They said they tried to call but the phone was busy. It was kind of a comical experience. They did deactivate the system with no problem at all. They explained why they sent someone out right away. They told me because of the alarm going off and the phone being busy they sensed a problem. I enjoy their service and I feel they will continue to keep me safe. I pay them monthly for there great service and I plan to keep them around forever.
Description of Work: ADT provides me with a security system. Just recently they had come out and deactivate the system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

05/2006
5.0
home security systems
  + -1 more
ADT Security Service really provides peace of mind with their superior security monitoring. I had accidentally set off the panic alarm and ADT called. I explained what had happened and that I was just fine. However, they insisted on sending the authorities to ensure my safety. I really sleep better knowing I can count on them.
Description of Work: They monitor my alarm system in my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$41

05/2006
5.0
home security systems
  + -1 more
ADT is a very good company. They provide their business worldwide. I enjoy using them so far. It has only been a short time since the installation. When they installed the system, they had explained to me exactly what to do in case of an emergency. The system has not yet gone off on its own. I can call the 800 number provided and test my system frequently. The pricing is very cheap and the installation was free of charge. The system cost me about $399 (I pay for this on a monthly basis).
Description of Work: ADT was recently hired to install a security system in my home. My system is supposed to protect me from burglaries, fire and carbon monoxide.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$32

05/2006
5.0
home security systems
  + -1 more
ADT did a fine job and thoroughly explained the system s operation. They showed up on time to upgrade the system. After hooking up the monitoring device, they gave us a demonstration on how to use it. They seemed very caring. If the alarm is set off, they call you immediately. They installed the system for free, and we agreed to a monthly maintenance agreement of twenty nine dollars per month.
Description of Work: The technician came to my house and upgraded my security system by hooking up the monitoring device. The system was already installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$29

05/2006
5.0
home security systems
  + -1 more
ADT Security Service did a good job of explaining their system to me and also how it worked. I have not had any false alarms at all. I did give them a call when I purchased a door and I had them install a new security button. They responded right away. I like their employees and feel safe and secure with them.
Description of Work: They installed my monitoring system and they also do the monitor it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

05/2006
5.0
home security systems
  + -1 more
ADT was very professional when it came to installing the $350 system I ordered. I stress the amount because that is how much I had to pay for the system including the installation of course. I thought that was really high until I got a chance to experience the security it offered. ADT provides me with excellent security. They are always on top of things making sure that my system is working properly and keeping me satisfied with them. I pay them a monthly fee to continue my service. I will probably continue my service for many years.
Description of Work: ADT came out to my home and installed an alarm system about seven months ago.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

05/2006
5.0
home security systems
  + -1 more
ADT Security Service responded immediately to service another company's security system. The serviceman was nice and professional, so I asked him to removed my old system and install his. He was in and out in three hours and even installed an extra key pad in my bedroom.
Description of Work: They came out and turned off another company's alarm; they then replaced the service with their own.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

05/2006
5.0
home security systems
  + -1 more
ADT Security Service is a very good alarm company as we have not had any problems whatsoever with them. Having them monitor our home makes us feel very safe. We have used them for many years and they have always been great.
Description of Work: They monitor our alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

05/2006
5.0
home security systems
  + -1 more
ADT Security Service does a very good job monitoring my alarm system and I have been happy with them. I was very pleased when they respond in a timely manner and I would recommend them to anyone.
Description of Work: They monitor our home security system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$36

05/2006
1.0
home security systems
  + -1 more
ADT Security Service did not do a very good job installing our monitoring system. The installer disconnected my freezer and ruined some of my perishables. Once I called to have repairs done, they did make an appointment with me, however nobody showed up to do any work. I called again and an installer finally came out and made an assessment but never came back to do the work.
Description of Work: They installed our alarm system and they also monitored it.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$35

05/2006
5.0
home security systems
  + -1 more
ADT did a fantastic job. The workers were very nice. I have not had any problems with the system since it was installed. Everything seems to work properly. The pricing is reasonable. The installation was free and I pay them monthly to keep the service. I feel very safe with ADT and plan to keep them around for a while.
Description of Work: ADT installed an alarm system in my home. They also installed sensors over my doors so that I am able to tell when someone comes in and out of the house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$111

05/2006
2.0
home security systems
  + -1 more
A few days ago, I was disappointed in the response time with my ADT Security Service. The alarm in my home went off as assistance was needed and all my neighbors were here before the police. I have used this security service since 1970 and will be changing services very soon. I have trusted this company for many years and after the slow response on the weekend, I do not feel safe anymore.
Description of Work: ADT Security monitors my property on a monthly basis; if the alarm sounds they are to call us to see if it is a false alarm and alert the police if needed.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0

$25

05/2006
5.0
home security systems
  + -1 more
ADT Security Service does a great job for us. We have never had any problems with them. I personally have not talked to anyone from the company as my husband handles all of that. He also handles the billing so I am not sure the cost of their service. I do feel very safe having them watch over our house.
Description of Work: They monitor our alarm system for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

05/2006
5.0
home security systems
  + -1 more
ADT Security Service has our best interest as customers in mind and really makes us feel comfortable in this new area. We haven't had any problems, but in case we ever did, we are certain that they will take proper steps to ensure our safety and take care of us.
Description of Work: They monitor our alarm system for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$28

05/2006
5.0
home security systems
  + -1 more
ADT Security Service does a good job of monitoring our home alarm system. We have been using them for quite some time now. They do test their systems about every three months to make sure it is operating correctly. We have never had a problem with their system. We are satisfied with their services.
Description of Work: They monitor our home security alarm.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

05/2006
5.0
home security systems
  + -1 more
ADT Security Service does a great job of explaining how my alarm system works. They don't provide regular checkups on our system unless I call them and ask them to. If I need them to, they will come out right away and check on our system. I have not experienced any false alarms since I have started using them.
Description of Work: They monitor my alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25

05/2006
4.0
home security systems
  + -1 more
ADT Security Service explained how the alarm system worked but they do not provide regular check ups on my alarm system. I have had them out on a few occasions because of a bad connection. They came right away and fixed the problem without any hassle. I have been with them for seven years.
Description of Work: They provide me with home monitoring services.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$35

05/2006
4.0
home security systems
  + -1 more
We used ADT for three years at our previous house. We just moved recently and the installation here took six hours and it's still not complete. However we will probably stick with ADT since we are familiar with their service and have trusted then in the past.
Description of Work: ADT installed our alarm system and maintains it.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$40

05/2006
5.0
home security systems
  + -1 more
ADT Security Service did a good job installing our alarm system and has also done a good job monitoring it. Thankfully, I haven't had to use them for any emergencies, however I did accidentally set the alarm off once and they called to check up on me right away. That made me feel confident that if we ever did need them, they would be there for us.
Description of Work: They installed and monitor our alarm service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25

05/2006
3.0
home security systems
  + -1 more
ADT Security Service had tried to charge for two false alarms. They never tried to call the three contact members that I provided them. I was never even contacted either time as well. I feel according to our contract, they failed to provide the service that I paid for. I do not use them anymore. They did charge me on a quarterly basis.
Description of Work: They monitor our home monitoring system.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$100

05/2006
4.0
home security systems
  + -1 more
ADT Security Service provides good service to us and makes us feel secure with their protection. We like that fact that they test the system about every two months to ensure proper operation. We feel that the staff is very good.
Description of Work: They monitor our alarm system.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$25

05/2006
5.0
home security systems
  + -1 more
I have been very satisfied with the services as I can always call them and they are more than happy to answer any questions that I may have. ADT Security Service does a great job of explaining how exactly my alarm system works. They do not provide me with regular checkups on the system; however I have not had any problems with it. I have not had any problems with false alarms.
Description of Work: They provide me with my home monitoring services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

05/2006
5.0
home security systems
  + -1 more
ADT Security Service did a good job of explaining exactly how my system works. They do provide monthly checkups on my system. I am covered under their guarantee if there is ever a problem; they take care of it. I have been completely satisfied with their service and I have not experienced any false alarms up to date.
Description of Work: They provide me with my home alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$29

BRITTANY N.
05/2006
5.0
home security systems
  + -1 more
ADT Security Service explained how everything worked on my alarm system when it was installed. I like that they do provide regular maintenance check ups every couple of months. I have not experienced any false alarms and have been very satisfied for the last four years.
Description of Work: They monitor our home alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$21


Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Home Security Systems,
Home Automation,
Home Healthcare - Medical Alert Systems,
Electrical

FAQ

ADT Security Services is currently rated 4.3 overall out of 5.

Monday: 8:00 AM - 4:00 PM

Tuesday: 8:00 AM - 4:00 PM

Wednesday: 8:00 AM - 4:00 PM

Thursday: 8:00 AM - 4:00 PM

Friday: 8:00 AM - 4:00 PM

ADT Security Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
No, ADT Security Services does not offer free project estimates.
No, ADT Security Services does not offer eco-friendly accreditations.
No, ADT Security Services does not offer a senior discount.
No, ADT Security Services does not offer emergency services.
No, ADT Security Services does not offer warranties.
ADT Security Services offers the following services: Home Security, Home Automation, Home Health, ADT Pulse® Solutions, Gold Standard Custom Home Solutions

Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM