ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada, people on-the-go and their networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel more safe and empowered.
Services we offer
Home Security, Home Automation, Home Health, ADT Pulse® Solutions, Gold Standard Custom Home Solutions
I did not feel that I was getting all I was paying for with ADT. They were supposed to be one of the bigger franchises around. They didn't even come very fast the last time my dog set off the alarm. I was very disappointed to here they did not provide service checks either. I had no choice but to switch companies.
Description of Work: I hired ADT to install a standard alarm system. They use to provide me with the monthly services as well.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$35
05/2006
5.0
home security systems
+ -1 more
I am very happy with the service. I have used them for many years. They check it and maintain it and it is a very easy system to use. I would recommend ADT to other people that want to have a home alarm installed. I have had ADT for so many years that I do not remember the monthly cost. My wife pays it.
Description of Work: They provide me with monthly monitoring service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Karen P.
05/2006
4.0
home security systems
+ -1 more
It was a pretty agreeable contract when I first signed up. I have a monthly bill of about $40.00 a month which is pretty affordable for the safe services they provide. They also gave me false alarm service at no extra cost. This simply means if my alarm would accidentally trigger, I will not get charged any thing more. I have triggered it a few times in the past and they were always very quick in their response time. They showed much concern for my safety. It is also reassuring to see them come by every couple of months to be sure my system is working properly.
Description of Work: I hired ADT to come and do a free installation on a standard alarm system in my home.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$40
05/2006
5.0
home security systems
+ -1 more
ADT installed our system properly and we have had no problems with it or malfunction. The service guy was very helpful and showed me how to use the system and how to set it correctly. The system has worked fine and I really felt that they were a good company.
Description of Work: They installed and also monitored our alarm service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$40
05/2006
5.0
home security systems
+ -1 more
ADT was a very good company. We felt much safer with them watching over us. We have been very happy with their service over the years. They have been very friendly and helpful to us when we have had to contact them.
Description of Work: They monitor our home security system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$36
NANCY M.
05/2006
5.0
home security systems
+ -1 more
We were happy with the installation. It only took about four hours and they installed pads and sensors for our front and back doors. They explained exactly how it works, and they call and ask how things are going every once in a while.
Description of Work: ADT installed our alarm system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
ANN B.
05/2006
5.0
home security systems
+ -1 more
ADT installed the security system at no charge to me, because I signed a service contract for two years. I only had to pay the $37 dollars per month for the service. They came out right away after we called and the system was active that same day. They explained everything to us in detail and gave us a number to call for any problems.
Description of Work: They installed a new security system for me.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$37
Mike A.
05/2006
4.0
home security systems
+ -1 more
I never really even use my alarm. Sometimes I even forget I have one. ADT actually came to my home to do this check and I didn't even know they were coming. I did not mind; I actually felt thankful. It showed me that they are aware of what is going on around my home and that makes me feel safe. I plan to keep them around until my contract is up then I will probably quit using them. I am not going to rehire them, not because I am unsatisfied, just because I can use the extra money every month.
Description of Work: ADT has recently come to do a maintenance check on my alarming system.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$30
MADELEINE B.
05/2006
2.0
home security systems
+ -1 more
ADT was not a very good company to hire and the reason being is that if your alarm goes off they are calling everyone on your list instead of the authorities. By the time they get through calling everyone the bad guys would be gone. Another thing I didn t like about this company was talking to an automated phone system. I didn t like talking to a machine, but for some reason we still continue to use them and I don't know why.
Description of Work: They monitored our home security system.
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
Yes, I recommend this pro
$30
LEISA S.
05/2006
5.0
home security systems
+ -1 more
ADT was a very good company to hire for our security needs. They did what they were suppose to and we felt much safer with them watching over our home. I was not sure what their monthly price was, because my wife paid the bill. We have been using this company for quite a while now.
Description of Work: They monitored our alarm system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
PAUL T.
05/2006
4.0
home security systems
+ -1 more
ADT did a good job connecting the alarm system. We have had no technical problems at all. We transferred our contract from Chicago to Las Vegas and they were easy to deal with. For the most part they make us feel safe. My only complaint was when the alarm goes off it takes them longer than I would like for them to respond, but they also call to check on us. We pay it by the year, which is approximately three hundred twenty dollars
Description of Work: They installed and monitored our alarm system.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$320
DANIEL G.
05/2006
5.0
home security systems
+ -1 more
ADT did a very good job of the installation, which our house was pre-wired for. They explained exactly how it worked and provide regular maintenance and check ups on the system. We've never had any false alarms.
Description of Work: ADT installed our alarm system and monitors it now.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
05/2006
5.0
home security systems
+ -1 more
I am very pleased with the system and the installation as well. Everything went very smoothly when the man installed it. He showed me how to deactivate the system if it were to go off for any unknown reason. He also explained to me the necessary steps that they would take as a company to keep me safe and free from intruders. I can say that I am confident and secure enough to keep them around for a while. The pricing is reasonable. I pay them a monthly fee to continue the service.
Description of Work: I hired ADT to install an alarm system in my home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$26
05/2006
5.0
home security systems
+ -1 more
ADT does a good job, though they're practically invisible to us. We haven't had any false alarms, nor have there been any repairs needed in our home. We're sure they're keeping us safe from their end.
Description of Work: ADT monitors our alarm system
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$35
CAROLYN S.
05/2006
5.0
home security systems
+ -1 more
After installing the system, the technician went through a lesson, for us, so we understood how it worked, and what to do in case of false alarms. He was good at explaining things in terms we could understand. As it turns out, the lesson was unnecessary because we have not had any false alarms, or other problems. They also call us on occasion to check and see if everything is operating as it should.
Description of Work: ADT Security Service installed our home alarm system. They did all the wiring, installed the sensors, and the keypads for secure entry.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
05/2006
5.0
home security systems
+ -1 more
ADT Security installed my alarm system many years ago and we continue to have them monitor our system each month. The company has been very professional to deal with. On one occasions I had to call as a wire shorted out in the system and they were right out. On another occasion, I was testing the alarm system and I could not get the system to turn off so I called on my cell phone to speak with someone. The knowledgeable person on the phone walked me through the complete procedure and I got everything turned off. Recently I went out of town for a few weeks and contacted their office to inform them of my absence so they could contact my friend in an emergency. The customer service people are very nice to speak with and helpful on the phone. I will continue to use their service as they also have reasonable monthly rates.
Description of Work: ADT Security Service has been monitoring my alarm system for many years. Recently when I went on vacation I contacted them to tell them to use my alternate numbers.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$29
05/2006
5.0
home security systems
+ -1 more
I am very pleased with ADT. I have not encountered any problems since the system was installed. The men who came to install the system explained everything to me. They explained how to do a test run, how to turn of the alarm and how to change my security code. All of this information was very helpful to me. I have never had a false alarm. I do test the system periodically. When I test it, they call me right away. They just want to be cautious that I do not need anyone to come out. I feel very safe with ADT. I believe the whole system costs about $500. I pay for this on a monthly basis.
Description of Work: ADT was hired about six months ago to come and install an alarm system in my home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30
05/2006
5.0
home security systems
+ -1 more
ADT explained clearly how to operate our home alarm system. They are helpful providing regular maintenance and check ups every few months. The technicians are always polite and I know if I ever have any problems, they will respond quickly.
Description of Work: They provide home monitoring services for me.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$40
JARROD E.
05/2006
5.0
home security systems
+ -1 more
We think ADT is wonderful. We've had no false alarms in the last few years and our system has needed no repairs. Therefore, we don't have too much need for direct communication, but we feel confident they're doing a good job.
Description of Work: ADT monitors our alarm system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$40
05/2006
4.0
home security systems
+ -1 more
ADT did a great job with the installation. They were very helpful in explaining how the system works and what to expect if the system were to go off. I feel very protected by ADT. I am confident that they would take care of me right away in the case of an emergency. For the system I received, there was an installation fee of $350 and I pay them monthly for the services to be continued. I pay them $32 a month.
Description of Work: I hired ADT to come out and install an alarm system in my home.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$384
Tim D.
05/2006
4.0
home security systems
+ -1 more
ADT does a good job. We've had no false alarms since we've lived here and they once checked from their office to make sure that everything was working well. They didn't charge for the installation, only for monthly monitoring.
Description of Work: ADT installed our system about a year ago and has been monitoring it ever since.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30
05/2006
4.0
home security systems
+ -1 more
I really like ADT and the technician was very experienced and did a good job. We tripped the alarm a couple of times and they called us immediately. They took their time explaining the system and they were so professional and caring. They were pretty quick at getting the system installed.
Description of Work: The technician came to our house and installed a free security system, hooked up the monitoring device and set us up with a two-year maintenance monthly contract.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$35
MARY M.
05/2006
5.0
home security systems
+ -1 more
ADT Security Service made sure I knew every little thing about my alarm system. They are definitely the most polite people to work with. I have not had any false alarms and I do feel safe and secure with them.
Description of Work: They installed our security system in my home. They also monitor it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$38
Greg H.
05/2006
5.0
home security systems
+ -1 more
ADT Security Service has done a great job of monitoring my alarm system. The one thing that I really like about them was that if you recommend their services to someone else they will give you a $100 rebate. I did take advantage of that as I had referred my brother. They do respond to our alarm within 60 seconds of it going off. I am very pleased with their service.
Description of Work: We use ADT Security for our home security. We have used them for five years now.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$32
Rick M.
05/2006
5.0
home security systems
+ -1 more
Everything went great with the installation. They took their time to make sure everything was connected properly and with no problems. They tested the system prior to leaving which was just awesome. It kind of gave me a secure feeling knowing that the system really was working properly. The employees that did the installation explained every detail of the system and showed me how to change my security code. They were great as far as being helpful. The installation for the system was free and I pay a monthly fee as long as I continue to keep the service.
Description of Work: ADT has recently installed an alarming system in my home.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Home Security Systems,
Home Automation,
Home Healthcare - Medical Alert Systems,
Electrical
FAQ
ADT Security Services is currently rated 4.3 overall out of 5.
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 4:00 PM
ADT Security Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
No, ADT Security Services does not offer free project estimates.
No, ADT Security Services does not offer eco-friendly accreditations.
No, ADT Security Services does not offer a senior discount.
No, ADT Security Services does not offer emergency services.
No, ADT Security Services does not offer warranties.
ADT Security Services offers the following services: Home Security, Home Automation, Home Health, ADT Pulse® Solutions, Gold Standard Custom Home Solutions